{
  "entity_id": "B-000663",
  "folder": "Education-Services-Australia",
  "name": "Education Services Australia",
  "type": "Inter-jurisdictional Body",
  "jurisdiction": "Commonwealth",
  "portfolio": "Education",
  "website": "http://www.esa.edu.au",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 10,
    "n_kpi_targets": 25,
    "n_kpi_results": 25,
    "n_outcomes": 3,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "To provide technology-based products and services for education, focusing on advancing nationally agreed education initiatives, programs and projects.",
    "official_site_url": "http://www.esa.edu.au",
    "source_documents": [
      {
        "type": "strategie",
        "title": "ESA Reconciliation Action Plan Download PDF 4.22MB",
        "url": "http://www.esa.edu.au/media/hpxfncro/esa-reconciliation-action-plan.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Download the 2024–26 Strategic Plan Download PDF 14.23MB",
        "url": "http://www.esa.edu.au/media/cwmdbq3f/esa_strategic_plan_24-26_final.pdf",
        "period": "2024",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "ESA Strategic Plan 2021–23 Download PDF 6.68MB",
        "url": "http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "period": "2021",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "ESA Strategic Plan 2018–20 Download PDF 3.53MB",
        "url": "http://www.esa.edu.au/media/dpaowpxi/esa_strategic_plan_2018_2020_short_final.pdf",
        "period": "2018",
        "confidence": "medium"
      },
      {
        "type": "annual_report",
        "title": "Annual Report",
        "url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "period": "2024",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan",
        "url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "period": "2021",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "To provide technology-based products and services for education, focusing on advancing nationally agreed education initiatives, programs and projects.",
      "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
      "source_page": null,
      "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf"
    },
    "vision": {
      "text": "A world class education system that encourages and supports every student to be the very best they can be, no matter where they live or what kind of learning challenges they may face.",
      "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
      "source_page": 8,
      "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=8"
    },
    "strategic_priorities": [
      {
        "title": "Deliver high-quality projects and services that meet the needs of stakeholders",
        "description": "Deliver high-quality projects and services that meet the needs of stakeholders",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 15,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=15"
      },
      {
        "title": "Disseminate insights that support decision-making",
        "description": "Disseminate insights that support decision-making",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 18,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=18"
      },
      {
        "title": "Provide leadership in education information management",
        "description": "Provide leadership in education information management",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 19,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=19"
      },
      {
        "title": "Develop and maintain national education technology platforms that increase access and improve connectivity",
        "description": "Develop and maintain national education technology platforms that increase access and improve connectivity",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 20,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=20"
      },
      {
        "title": "Strategically engage stakeholders to establish partnerships that help them achieve their goals",
        "description": "Strategically engage stakeholders to establish partnerships that help them achieve their goals",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 21,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=21"
      }
    ],
    "values": [
      {
        "name": "User-focused",
        "description": "",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": null
      },
      {
        "name": "Collaborative",
        "description": "",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": null
      },
      {
        "name": "Innovative",
        "description": "",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": null
      },
      {
        "name": "Efficient and sustainable",
        "description": "",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": null
      },
      {
        "name": "Responsible",
        "description": "",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": null
      },
      {
        "name": "High-quality",
        "description": "",
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Improved student outcomes",
        "description": "Consistently find that effective use of technology in education is associated with learning gains.",
        "activities": [
          "Identify and deliver evidence-based projects and services",
          "Research, develop and deploy effective and innovative digital products and services",
          "Develop products and services that use technology to reduce time and cost"
        ],
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 15,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=15"
      },
      {
        "name": "Enhanced teacher impact",
        "description": "Advances in technology, and their potential to enhance student outcomes and support system and school development, are progressing rapidly.",
        "activities": [
          "Identify and deliver evidence-based projects and services",
          "Research, develop and deploy effective and innovative digital products and services",
          "Develop products and services that use technology to reduce time and cost"
        ],
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 15,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=15"
      },
      {
        "name": "Stronger school communities",
        "description": "The national reform priorities include initiatives focused on enhancing national education data quality, consistency and collection to improve the national evidence base and inform policy development.",
        "activities": [
          "Leverage our experience and knowledge in privacy and information management",
          "Provide trusted, secure information and data management services",
          "Support systems and sectors in the collection, sharing and protection of data"
        ],
        "source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "source_page": 19,
        "source_deep_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf#page=19"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Digital Teaching and Learning products and services growth",
        "target": "20% over 2019–20 usage",
        "latest_result": "Target met",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE02",
        "measure": "All commissioned projects incorporated into PMO reporting",
        "target": "100%",
        "latest_result": "100%",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE03",
        "measure": "Digital Services revenue",
        "target": ">$7.5 million",
        "latest_result": "Exceeded budget",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE04",
        "measure": "Financial margin on SCIS",
        "target": ">14%",
        "latest_result": ">14%",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE05",
        "measure": "Secure Hosting Services revenue",
        "target": "$1.6 million",
        "latest_result": "$1.6 million",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE06",
        "measure": "ESA Voice of Education Research program project completed/",
        "target": "Published",
        "latest_result": "Published",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE07",
        "measure": "Publish high-quality articles",
        "target": "4",
        "latest_result": "4",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE08",
        "measure": "Minimum of 75 new product assessments completed",
        "target": ">150",
        "latest_result": ">150",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE09",
        "measure": "Privacy and governance PMF implementation",
        "target": "Completed in line with IIS review recommendations",
        "latest_result": "Completed in line with IIS review recommendations",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE10",
        "measure": "Online product security assessments",
        "target": "No avoidable performance or availability issues",
        "latest_result": "No avoidable performance or availability issues",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE11",
        "measure": "Implement agreed actions",
        "target": "Agreed actions implemented",
        "latest_result": "Agreed actions implemented",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE12",
        "measure": "Reconciliation Action Plan (RAP) status",
        "target": "Innovate",
        "latest_result": "Innovate",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE13",
        "measure": "Staff feedback",
        "target": "Steady or improving across all pulse surveys and ‘Progress’ indicators",
        "latest_result": "Steady or improving across all pulse surveys and ‘Progress’ indicators",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE14",
        "measure": "Internal audit reports",
        "target": "FRAC acceptance",
        "latest_result": "FRAC acceptance",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE15",
        "measure": "Board performance survey",
        "target": "Average score >4.0 on relevant questions",
        "latest_result": "Average score >4.0 on relevant questions",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE16",
        "measure": "Long-term injury",
        "target": "0",
        "latest_result": "0",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE17",
        "measure": "OHS Compliance Training",
        "target": "95% completion",
        "latest_result": "95% completion",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE18",
        "measure": "EAP participation",
        "target": "7–9%",
        "latest_result": "7–9%",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE19",
        "measure": "Actual Net Overhead expense ratio",
        "target": "<19%",
        "latest_result": "<19%",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE20",
        "measure": "Process improvement plan",
        "target": "Implement agreed actions",
        "latest_result": "Implement agreed actions",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE21",
        "measure": "Environment Report",
        "target": "Reduce emissions per FTE from 2018–19 levels by 10%",
        "latest_result": "Reduce emissions per FTE from 2018–19 levels by 10%",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE22",
        "measure": "Financial control and early visibility of progress",
        "target": "Revenue $40 million",
        "latest_result": "Revenue $40 million",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE23",
        "measure": "Digital Services revenue",
        "target": ">$7.5 million",
        "latest_result": "Exceeded budget",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE24",
        "measure": "Corporate overhead costs",
        "target": "<$8.6 million",
        "latest_result": "<$8.6 million",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      },
      {
        "code": "CCE25",
        "measure": "Year-end surplus target",
        "target": "0–2%",
        "latest_result": "0–2%",
        "status": "Achieved",
        "target_source_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf",
        "target_source_page": 26,
        "result_source_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
        "result_source_page": 26
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "To provide technology-based products and services for education, focusing on advancing nationally agreed education initiatives, programs and projects.",
        "A world class education system that encourages and supports every student to be the very best they can be, no matter where they live or what kind of learning challenges they may fa",
        "Deliver high-quality projects and services that meet the needs of stakeholders",
        "Disseminate insights that support decision-making",
        "Provide leadership in education information management",
        "Develop and maintain national education technology platforms that increase access and improve connectivity",
        "Strategically engage stakeholders to establish partnerships that help them achieve their goals"
      ],
      "watch_terms": [
        "Digital Teaching and Learning products and services growth",
        "All commissioned projects incorporated into PMO reporting",
        "Digital Services revenue",
        "Financial margin on SCIS",
        "Secure Hosting Services revenue",
        "ESA Voice of Education Research program project completed/",
        "Publish high-quality articles",
        "Minimum of 75 new product assessments completed",
        "Privacy and governance PMF implementation",
        "Online product security assessments",
        "Implement agreed actions",
        "Reconciliation Action Plan (RAP) status"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "A world class education system that encourages and supports every student to be the very best they can be, no matter where they live or what kind of learning challenges they may face.",
    "vision_source_page": 8,
    "purposes": "To provide technology-based products and services for education, focusing on advancing nationally agreed education initiatives, programs and projects.",
    "purposes_source_page": null,
    "how_we_deliver": "We will use our unique combination of education and technology expertise to create and deliver solutions that can be used to improve student outcomes and enhance performance across all education sectors.",
    "how_we_deliver_source_page": null,
    "government_priorities": [
      {
        "text": "Deliver high-quality projects and services that meet the needs of stakeholders",
        "source_page": 15
      },
      {
        "text": "Disseminate insights that support decision-making",
        "source_page": 18
      },
      {
        "text": "Provide leadership in education information management",
        "source_page": 19
      },
      {
        "text": "Develop and maintain national education technology platforms that increase access and improve connectivity",
        "source_page": 20
      },
      {
        "text": "Strategically engage stakeholders to establish partnerships that help them achieve their goals",
        "source_page": 21
      }
    ],
    "outcomes": [
      {
        "name": "Improved student outcomes",
        "description": "Consistently find that effective use of technology in education is associated with learning gains.",
        "key_activities": [
          "Identify and deliver evidence-based projects and services",
          "Research, develop and deploy effective and innovative digital products and services",
          "Develop products and services that use technology to reduce time and cost"
        ],
        "source_page": 15
      },
      {
        "name": "Enhanced teacher impact",
        "description": "Advances in technology, and their potential to enhance student outcomes and support system and school development, are progressing rapidly.",
        "key_activities": [
          "Identify and deliver evidence-based projects and services",
          "Research, develop and deploy effective and innovative digital products and services",
          "Develop products and services that use technology to reduce time and cost"
        ],
        "source_page": 15
      },
      {
        "name": "Stronger school communities",
        "description": "The national reform priorities include initiatives focused on enhancing national education data quality, consistency and collection to improve the national evidence base and inform policy development.",
        "key_activities": [
          "Leverage our experience and knowledge in privacy and information management",
          "Provide trusted, secure information and data management services",
          "Support systems and sectors in the collection, sharing and protection of data"
        ],
        "source_page": 19
      }
    ],
    "values": [
      "User-focused",
      "Collaborative",
      "Innovative",
      "Efficient and sustainable",
      "Responsible",
      "High-quality"
    ],
    "values_framework_name": "Our values",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Digital Teaching and Learning products and services growth",
        "target": "20% over 2019–20 usage",
        "source_page": 26
      },
      {
        "code": "CCE02",
        "measure": "All commissioned projects incorporated into PMO reporting",
        "target": "100%",
        "source_page": 26
      },
      {
        "code": "CCE03",
        "measure": "Digital Services revenue",
        "target": ">$7.5 million",
        "source_page": 26
      },
      {
        "code": "CCE04",
        "measure": "Financial margin on SCIS",
        "target": ">14%",
        "source_page": 26
      },
      {
        "code": "CCE05",
        "measure": "Secure Hosting Services revenue",
        "target": "$1.6 million",
        "source_page": 26
      },
      {
        "code": "CCE06",
        "measure": "ESA Voice of Education Research program project completed/",
        "target": "Published",
        "source_page": 26
      },
      {
        "code": "CCE07",
        "measure": "Publish high-quality articles",
        "target": "4",
        "source_page": 26
      },
      {
        "code": "CCE08",
        "measure": "Minimum of 75 new product assessments completed",
        "target": ">150",
        "source_page": 26
      },
      {
        "code": "CCE09",
        "measure": "Privacy and governance PMF implementation",
        "target": "Completed in line with IIS review recommendations",
        "source_page": 26
      },
      {
        "code": "CCE10",
        "measure": "Online product security assessments",
        "target": "No avoidable performance or availability issues",
        "source_page": 26
      },
      {
        "code": "CCE11",
        "measure": "Implement agreed actions",
        "target": "Agreed actions implemented",
        "source_page": 26
      },
      {
        "code": "CCE12",
        "measure": "Reconciliation Action Plan (RAP) status",
        "target": "Innovate",
        "source_page": 26
      },
      {
        "code": "CCE13",
        "measure": "Staff feedback",
        "target": "Steady or improving across all pulse surveys and ‘Progress’ indicators",
        "source_page": 26
      },
      {
        "code": "CCE14",
        "measure": "Internal audit reports",
        "target": "FRAC acceptance",
        "source_page": 26
      },
      {
        "code": "CCE15",
        "measure": "Board performance survey",
        "target": "Average score >4.0 on relevant questions",
        "source_page": 26
      },
      {
        "code": "CCE16",
        "measure": "Long-term injury",
        "target": "0",
        "source_page": 26
      },
      {
        "code": "CCE17",
        "measure": "OHS Compliance Training",
        "target": "95% completion",
        "source_page": 26
      },
      {
        "code": "CCE18",
        "measure": "EAP participation",
        "target": "7–9%",
        "source_page": 26
      },
      {
        "code": "CCE19",
        "measure": "Actual Net Overhead expense ratio",
        "target": "<19%",
        "source_page": 26
      },
      {
        "code": "CCE20",
        "measure": "Process improvement plan",
        "target": "Implement agreed actions",
        "source_page": 26
      },
      {
        "code": "CCE21",
        "measure": "Environment Report",
        "target": "Reduce emissions per FTE from 2018–19 levels by 10%",
        "source_page": 26
      },
      {
        "code": "CCE22",
        "measure": "Financial control and early visibility of progress",
        "target": "Revenue $40 million",
        "source_page": 26
      },
      {
        "code": "CCE23",
        "measure": "Digital Services revenue",
        "target": ">$7.5 million",
        "source_page": 26
      },
      {
        "code": "CCE24",
        "measure": "Corporate overhead costs",
        "target": "<$8.6 million",
        "source_page": 26
      },
      {
        "code": "CCE25",
        "measure": "Year-end surplus target",
        "target": "0–2%",
        "source_page": 26
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Digital Teaching and Learning products and services growth",
        "result": "Target met",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE02",
        "measure": "All commissioned projects incorporated into PMO reporting",
        "result": "100%",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE03",
        "measure": "Digital Services revenue",
        "result": "Exceeded budget",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE04",
        "measure": "Financial margin on SCIS",
        "result": ">14%",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE05",
        "measure": "Secure Hosting Services revenue",
        "result": "$1.6 million",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE06",
        "measure": "ESA Voice of Education Research program project completed/",
        "result": "Published",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE07",
        "measure": "Publish high-quality articles",
        "result": "4",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE08",
        "measure": "Minimum of 75 new product assessments completed",
        "result": ">150",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE09",
        "measure": "Privacy and governance PMF implementation",
        "result": "Completed in line with IIS review recommendations",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE10",
        "measure": "Online product security assessments",
        "result": "No avoidable performance or availability issues",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE11",
        "measure": "Implement agreed actions",
        "result": "Agreed actions implemented",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE12",
        "measure": "Reconciliation Action Plan (RAP) status",
        "result": "Innovate",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE13",
        "measure": "Staff feedback",
        "result": "Steady or improving across all pulse surveys and ‘Progress’ indicators",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE14",
        "measure": "Internal audit reports",
        "result": "FRAC acceptance",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE15",
        "measure": "Board performance survey",
        "result": "Average score >4.0 on relevant questions",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE16",
        "measure": "Long-term injury",
        "result": "0",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE17",
        "measure": "OHS Compliance Training",
        "result": "95% completion",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE18",
        "measure": "EAP participation",
        "result": "7–9%",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE19",
        "measure": "Actual Net Overhead expense ratio",
        "result": "<19%",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE20",
        "measure": "Process improvement plan",
        "result": "Implement agreed actions",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE21",
        "measure": "Environment Report",
        "result": "Reduce emissions per FTE from 2018–19 levels by 10%",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE22",
        "measure": "Financial control and early visibility of progress",
        "result": "Revenue $40 million",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE23",
        "measure": "Digital Services revenue",
        "result": "Exceeded budget",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE24",
        "measure": "Corporate overhead costs",
        "result": "<$8.6 million",
        "status": "Achieved",
        "source_page": 26
      },
      {
        "code": "CCE25",
        "measure": "Year-end surplus target",
        "result": "0–2%",
        "status": "Achieved",
        "source_page": 26
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.esa.edu.au/media/1gxjofgw/esa-annual-report-2024-2025-web.pdf",
      "corporate_plan_url": "https://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf"
    }
  },
  "ideas": [
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "[Page 27]\nObjective: Measure (intent) Measure (metric) 2020–21 target FY21–22 target\n2.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "[Page 27]\nObjective: Measure (intent) Measure (metric) 2020–21 target FY21–22 target\n2.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "ESA is a capable, well governed and sustainable organisation\nEnable our people Engaged and capable staff Undertake ‘Voice Survey’ Staff feedback steady or Staff feedback steady or\nimproving across all pulse improving across ‘Progress’\nsurveys and “Passion” indicators\nESA is effectively governed Internal audit program FRAC acceptance of internal FRAC acceptance of internal\nsatisfactorily delivered audit reports audit reports\nCEO support/advice to Board performance survey Board performance survey\nBoard Average score >4.0 on average score >4.0 on\nrelevant questions relevant questions\nA safe workplace Long-term injury (number) 0 0\nOHS Compliance Training 95%\ncompletion\nEAP participation 7–9%\nSustainable infrastructure Operational costs effectively Actual Net Overhead <19% <19%\nand efficient processes controlled expense ratio is better than\ntarget",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "ESA is a capable, well governed and sustainable organisation\nEnable our people Engaged and capable staff Undertake ‘Voice Survey’ Staff feedback steady or Staff feedback steady or\nimproving across all pulse improving across ‘Progress’\nsurveys and “Passion” indicators\nESA is effectively governed Internal audit program FRAC acceptance of internal FRAC acceptance of internal\nsatisfactorily delivered audit reports audit reports\nCEO support/advice to Board performance survey Board performance survey\nBoard Average score >4.0 on average score >4.0 on\nrelevant questions relevant questions\nA safe workplace Long-term injury (number) 0 0\nOHS Compliance Training 95%\ncompletion\nEAP participation 7–9%\nSustainable infrastructure Operational costs effectively Actual Net Overhead <19% <19%\nand efficient processes controlled expense ratio is better than\ntarget",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 4]\nEducation Services Australia 3\n2022–23 Impact Report\nOur operating principles\n1 2 3 4 5\nInnovation Leveraging\nEngagement Efficiency Sustainability\nand quality existing capital\nESA should deliver ESA should engage Wherever possible, ESA ESA should ensure products ESA should continue\nhigh-quality and innovative closely with all jurisdictions, should work to leverage and services are cost- to build its capability to\nproducts and services to systems, the bodies that existing investment in effective and delivered ensure its continued\nmeet the requirements of comprise the national resources, tools and competitively and in a timely financial viability into the\nthe education sector in education architecture, and infrastructure that is manner.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "other-pdfs/esa-impact-report-2022-23_final.pdf (http://www.esa.edu.au/media/cqbk2htq/esa-impact-report-2022-23_final.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 4]\nEducation Services Australia 3\n2022–23 Impact Report\nOur operating principles\n1 2 3 4 5\nInnovation Leveraging\nEngagement Efficiency Sustainability\nand quality existing capital\nESA should deliver ESA should engage Wherever possible, ESA ESA should ensure products ESA should continue\nhigh-quality and innovative closely with all jurisdictions, should work to leverage and services are cost- to build its capability to\nproducts and services to systems, the bodies that existing investment in effective and delivered ensure its continued\nmeet the requirements of comprise the national resources, tools and competitively and in a timely financial viability into the\nthe education sector in education architecture, and infrastructure that is manner.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "other-pdfs/esa-impact-report-2022-23_final.pdf (http://www.esa.edu.au/media/cqbk2htq/esa-impact-report-2022-23_final.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "Key indicators of our impact\ninclude:\n1. d eliver high-quality projects and services\nthat meet the needs of stakeholders • user feedback on the impact of projects delivered\non behalf of governments\n2. d isseminate insights that support decision-\nmaking • uptake of products and services offered by ESA\n3. p rovide leadership in education information • stakeholder satisfaction with ESA’s performance\nmanagement and approach\n4. d evelop and maintain national education • secure and effective information management\ntechnology platforms that increase access and\n• strong governance processes and practices\nimprove connectivity\n• staff engagement and satisfaction\n5. strategically engage stakeholders to establish\npartnerships that help them achieve their goals. • sustainable financial performance.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "Key indicators of our impact\ninclude:\n1. d eliver high-quality projects and services\nthat meet the needs of stakeholders • user feedback on the impact of projects delivered\non behalf of governments\n2. d isseminate insights that support decision-\nmaking • uptake of products and services offered by ESA\n3. p rovide leadership in education information • stakeholder satisfaction with ESA’s performance\nmanagement and approach\n4. d evelop and maintain national education • secure and effective information management\ntechnology platforms that increase access and\n• strong governance processes and practices\nimprove connectivity\n• staff engagement and satisfaction\n5. strategically engage stakeholders to establish\npartnerships that help them achieve their goals. • sustainable financial performance.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-000663",
      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "This was achieved through\nprocurement of goods and services – including graphic design, printing of\nThe Maths in Schools project exceeded our Indigenous supply chain target educational resources and promotional materials, penetration testing of the\nthrough an expenditure of 4.23% of total budget across the life of the project. website environments, and event catering – and exceeding our workforce\nThe National Indigenous Australians Agency (NIAA) provided the team performance target.\nwith the following feedback: ‘In achieving these targets, Education Services\nAustralia Limited has made a valuable contribution to stimulating Indigenous Yikan Noongar\nentrepreneurship, business and economic development.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "other-pdfs/esa_innovate_report_final.pdf (http://www.esa.edu.au/media/tf2g1jjc/esa_innovate_report_final.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
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        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
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      "entity_name": "Education Services Australia",
      "folder_name": "Education-Services-Australia",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "This was achieved through\nprocurement of goods and services – including graphic design, printing of\nThe Maths in Schools project exceeded our Indigenous supply chain target educational resources and promotional materials, penetration testing of the\nthrough an expenditure of 4.23% of total budget across the life of the project. website environments, and event catering – and exceeding our workforce\nThe National Indigenous Australians Agency (NIAA) provided the team performance target.\nwith the following feedback: ‘In achieving these targets, Education Services\nAustralia Limited has made a valuable contribution to stimulating Indigenous Yikan Noongar\nentrepreneurship, business and economic development.",
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      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "other-pdfs/esa_innovate_report_final.pdf (http://www.esa.edu.au/media/tf2g1jjc/esa_innovate_report_final.pdf)",
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        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
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        "Change fatigue",
        "Unclear accountability"
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      "entity_name": "Education Services Australia",
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      "scale": "small",
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      "quote": "ESA is a capable, well governed and sustainable organisation\nEnable our people Engaged and capable staff Undertake ‘Voice Survey’ Staff feedback steady or Staff feedback steady or\nimproving across all pulse improving across ‘Progress’\nsurveys and “Passion” indicators\nESA is effectively governed Internal audit program FRAC acceptance of internal FRAC acceptance of internal\nsatisfactorily delivered audit reports audit reports\nCEO support/advice to Board performance survey Board performance survey\nBoard Average score >4.0 on average score >4.0 on\nrelevant questions relevant questions\nA safe workplace Long-term injury (number) 0 0\nOHS Compliance Training 95%\ncompletion\nEAP participation 7–9%\nSustainable infrastructure Operational costs effectively Actual Net Overhead <19% <19%\nand efficient processes controlled expense ratio is better than\ntarget",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
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        "Change fatigue",
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      "entity_name": "Education Services Australia",
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      "category": "Risk & Assurance",
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      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "strategies/esa-strategic-plan-2021-2023_full.pdf (http://www.esa.edu.au/media/tuobak42/esa-strategic-plan-2021-2023_full.pdf)",
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        "Stage delivery through pilots, benefits tracking, and public reporting."
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