{ "entity_id": "S-WA-041", "folder": "Economic-Regulation-Authority", "name": "Economic Regulation Authority", "type": "Independent Statutory Authority", "jurisdiction": "WA", "portfolio": "", "website": "https://www.erawa.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 37, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. We strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities. [CP p.9]", "official_site_url": "https://www.erawa.com.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024/25 (Interactive)", "url": "https://www.erawa.com.au/sites/default/files/era-annual-report-2024-25-interactive-for-web.PDF", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023/24 (Interactive)", "url": "https://www.erawa.com.au/sites/default/files/24297/Economic-Regulation-Authority-Annual-Report-2023-24-Interactive-for-web.PDF", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022/23", "url": "https://www.erawa.com.au/sites/default/files/23630/ERA-Annual-Report-2022-23-Interactive-FINAL.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021/22", "url": "https://www.erawa.com.au/sites/default/files/22913/Annual-Report-202122.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020/21", "url": "https://www.erawa.com.au/sites/default/files/22155/Economic-Regulation-Authority---Annual-Report-202021---Final-WEB.PDF", "period": "2020-21", "confidence": "high" }, { "type": "strategie", "title": "ERA WA Media Statement: Energy retailers and distributors 2024 - Annual data report", "url": "https://www.erawa.com.au/sites/default/files/24628/era-media-statement-energy-retailers-and-distributors-2024-annual-data-report-3-february-2025.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "ERA Media Statement - Annual data reports show energy retailer and distributor performance trends", "url": "https://www.erawa.com.au/sites/default/files/23831/Media-Statement-Distributors-and-Retailers-annual-data-reports-202223.PDF", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "ERA WA Media Statement - Annual data reports show energy retailer and distributor performance trends", "url": "https://www.erawa.com.au/sites/default/files/23109/Media-statement---data-reports-202122.pdf", "period": "2021", "confidence": "medium" }, { "type": "strategie", "title": "Energy retailers and distributors 2024 - Annual data report", "url": "https://www.erawa.com.au/sites/default/files/24631/energy-retailers-and-distributors-2024-annual-data-report.PDF", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "2022/23 energy retailer data for business customers - Fact Sheets", "url": "https://www.erawa.com.au/sites/default/files/23920/2022-23-energy-retailer-data-for-business-customers.pdf", "period": "2022-23", "confidence": "medium" }, { "type": "strategie", "title": "2022/23 energy retailer data for residential customers - Fact Sheets", "url": "https://www.erawa.com.au/sites/default/files/23919/2022-23-energy-retailer-data-for-residential-customers.pdf", "period": "2022-23", "confidence": "medium" }, { "type": "strategie", "title": "2022/23 energy sector data for distributors - Fact Sheets", "url": "https://www.erawa.com.au/sites/default/files/23921/2022-23-energy-sector-data-for-distributors.pdf", "period": "2022-23", "confidence": "medium" }, { "type": "strategie", "title": "Annual data report - Energy distributors 2022/23", "url": "https://www.erawa.com.au/sites/default/files/23826/Final-for-publication-Distributors-Annual-data-report-202223.pdf", "period": "2022-23", "confidence": "medium" }, { "type": "strategie", "title": "Annual data report - Energy retailers 2022/23", "url": "https://www.erawa.com.au/sites/default/files/23827/Final-for-publication-Retailers-Annual-data-report-202223.pdf", "period": "2022-23", "confidence": "medium" }, { "type": "strategie", "title": "Annual data report - Energy distributors 2021/22", "url": "https://www.erawa.com.au/sites/default/files/23108/Final-for-publication---Energy-Distributors-Annual-Data-Report-2021-22.PDF", "period": "2021-22", "confidence": "medium" }, { "type": "strategie", "title": "Annual data report - Energy retailers 2021/22", "url": "https://www.erawa.com.au/sites/default/files/23107/Final-for-publication---Energy-Retailers-Annual-Data-Report-202122.PDF", "period": "2021-22", "confidence": "medium" }, { "type": "strategie", "title": "Annual data report - Energy distributors 2020/21", "url": "https://www.erawa.com.au/sites/default/files/22391/Final-for-publication---Annual-data-report---Energy-distributors-202021.pdf", "period": "2020-21", "confidence": "medium" } ], "purpose": { "text": "Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. We strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities. [CP p.9]", "source_url": "", "source_page": 9, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Embrace change by proactively exploring solutions to the challenges facing regulated markets and being open and curious ", "description": "Embrace change by proactively exploring solutions to the challenges facing regulated markets and being open and curious about new ways of achieving the best possible outcomes.", "source_url": "", "source_page": 9, "source_deep_url": "" }, { "title": "Support well-functioning markets by providing robust, evidence based regulatory decisions and advice.", "description": "Support well-functioning markets by providing robust, evidence based regulatory decisions and advice.", "source_url": "", "source_page": 9, "source_deep_url": "" }, { "title": "Openly engage and communicate by remaining informed and aware of stakeholder views through meaningful consultation, comm", "description": "Openly engage and communicate by remaining informed and aware of stakeholder views through meaningful consultation, communicating our decisions clearly and appropriately for the audience and being transparent, unbiased and inclusive.", "source_url": "", "source_page": 9, "source_deep_url": "" }, { "title": "Strengthen organisational culture to meet these objectives, by cultivating a culture of innovation and regulatory excell", "description": "Strengthen organisational culture to meet these objectives, by cultivating a culture of innovation and regulatory excellence, and enhancing our people’s capacity to be highly competent, adaptable and resilient.", "source_url": "", "source_page": 9, "source_deep_url": "" } ], "values": [ { "name": "Integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "", "source_page": null }, { "name": "Trust", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Efficient, safe and equitable provision of utility services in Western Australia", "description": "The ERA’s role means we cannot achieve this outcome directly but can play a part in its achievement. Our contribution to this goal is embedded in our strategic plan, which states that the ERA’s purpose is ‘to promote the interests of Western Australian consumers through independent regulation, analysis and advice, now and into the future.’ [AR p.29]", "activities": [ "Regulate the gas, electricity and rail industries", "License providers of gas, electricity, and water services", "Conduct inquiries into economic matters referred to us by the State Government" ], "source_url": "", "source_page": 29, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Cost per submission made to the Authority’s Governing Body", "target": "$90,118", "latest_result": "$88,139", "status": "Achieved", "target_source_url": "", "target_source_page": 61, "result_source_url": "https://www.erawa.com.au/sites/default/files/era-annual-report-2024-25-interactive-for-web.PDF", "result_source_page": 61 } ], "document_alignment_terms": { "must_support": [ "Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. We strive to make sure current and future ", "Embrace change by proactively exploring solutions to the challenges facing regulated markets and being open and curious about new ways of achieving the best possible outcomes.", "Support well-functioning markets by providing robust, evidence based regulatory decisions and advice.", "Openly engage and communicate by remaining informed and aware of stakeholder views through meaningful consultation, communicating our decisions clearly and appropriately for the audience and being transparent, unbiased and inclusive.", "Strengthen organisational culture to meet these objectives, by cultivating a culture of innovation and regulatory excellence, and enhancing our people’s capacity to be highly competent, adaptable and resilient." ], "watch_terms": [ "Cost per submission made to the Authority’s Governing Body" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. We strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities. [CP p.9]", "purposes_source_page": 9, "how_we_deliver": "We achieve our purpose through effective regulation and decision making. Our people have integrity: they make decisions and provide advice based on transparent, unbiased and rigorous analysis, and in a way that is professional, ethical and accountable. They strive for excellence: our people are experts, and passionate about delivering high quality outcomes. We build trust: we want industry and consumers to trust us to be impartial, treat others in an equitable, respectful and inclusive manner, and to be fair and even-handed when making decisions. [CP p.9]", "how_we_deliver_source_page": 9, "government_priorities": [ { "text": "Embrace change by proactively exploring solutions to the challenges facing regulated markets and being open and curious about new ways of achieving the best possible outcomes.", "source_page": 9 }, { "text": "Support well-functioning markets by providing robust, evidence based regulatory decisions and advice.", "source_page": 9 }, { "text": "Openly engage and communicate by remaining informed and aware of stakeholder views through meaningful consultation, communicating our decisions clearly and appropriately for the audience and being transparent, unbiased and inclusive.", "source_page": 9 }, { "text": "Strengthen organisational culture to meet these objectives, by cultivating a culture of innovation and regulatory excellence, and enhancing our people’s capacity to be highly competent, adaptable and resilient.", "source_page": 9 } ], "outcomes": [ { "name": "Outcome 1: Efficient, safe and equitable provision of utility services in Western Australia", "description": "The ERA’s role means we cannot achieve this outcome directly but can play a part in its achievement. Our contribution to this goal is embedded in our strategic plan, which states that the ERA’s purpose is ‘to promote the interests of Western Australian consumers through independent regulation, analysis and advice, now and into the future.’ [AR p.29]", "key_activities": [ "Regulate the gas, electricity and rail industries", "License providers of gas, electricity, and water services", "Conduct inquiries into economic matters referred to us by the State Government" ], "source_page": 29 } ], "values": [ "Integrity", "Excellence", "Trust" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Cost per submission made to the Authority’s Governing Body", "target": "$90,118", "source_page": 61 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Cost per submission made to the Authority’s Governing Body", "result": "$88,139", "status": "Achieved", "source_page": 61 } ], "_source_urls": { "annual_report_url": "https://www.erawa.com.au/sites/default/files/era-annual-report-2024-25-interactive-for-web.PDF", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 3]\nEconomic Regulation Authority\nContents\n12B\nList of Tables iv\nList of Figures v\nExecutive Summary vi\nSummary of Findings xv\nFinal report 1\n1 Introduction 2\n1.1 Terms of Reference 2\n1.2 Background to the Inquiry 3\n1.3 The Review Process 4\n1.4 Further Information 5\n2 Background to Shared Services in Western Australia 6\n2.1 History of Shared Services in Western Australia 6\n2.1.1 Machinery of Government Initiatives 6\n2.1.2 Principles that Underpinned the Development of Shared Services in\nWestern Australia 7\n2.1.3 2003 Initial Business Case and Governance Arrangements for\nShared Services 8\n2.1.4 Establishment of the OSS 10\n2.1.5 2007 Auditor General’s Report 11\n2.1.6 2007 Review of Shared Services 12\n2.1.7 2008 Review of Shared Services 15\n2.1.8 Call for Current ERA Inquiry 15\n2.1.9 Current Situation at DTFSSC 16\n2.2 Experience of Shared Services Elsewhere 17\n2.2.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "reviews/Final-20Report-20--20Inquiry-20into-20the-20Benefits-20and-20Costs-20Associated-.pdf (https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 3]\nEconomic Regulation Authority\nContents\n12B\nList of Tables iv\nList of Figures v\nExecutive Summary vi\nSummary of Findings xv\nFinal report 1\n1 Introduction 2\n1.1 Terms of Reference 2\n1.2 Background to the Inquiry 3\n1.3 The Review Process 4\n1.4 Further Information 5\n2 Background to Shared Services in Western Australia 6\n2.1 History of Shared Services in Western Australia 6\n2.1.1 Machinery of Government Initiatives 6\n2.1.2 Principles that Underpinned the Development of Shared Services in\nWestern Australia 7\n2.1.3 2003 Initial Business Case and Governance Arrangements for\nShared Services 8\n2.1.4 Establishment of the OSS 10\n2.1.5 2007 Auditor General’s Report 11\n2.1.6 2007 Review of Shared Services 12\n2.1.7 2008 Review of Shared Services 15\n2.1.8 Call for Current ERA Inquiry 15\n2.1.9 Current Situation at DTFSSC 16\n2.2 Experience of Shared Services Elsewhere 17\n2.2.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "reviews/Final-20Report-20--20Inquiry-20into-20the-20Benefits-20and-20Costs-20Associated-.pdf (https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "The automatically revokes subordinate legislation\nNew South Wales Subordinate Legislation five or 10 years after it commences.48\nAct 1989 requires agencies to comply with\nThe Service Priority Review noted that compared\nguidelines when drafting regulations.43 The\nto some other jurisdictions, Western Australia’s\nguidelines include that the “objectives sought\nregulatory governance framework is “informal and\nto be achieved and the reasons for them must\ninsular”.49 The ERA’s recommendations are aimed\nbe clearly formulated”, and that those objectives\nat addressing the gaps in Western Australia’s\nare “reasonable and appropriate” and “accord\nregulatory governance framework for business\nwith the objectives, principles, spirit and intent\nlicensing.\nof the enabling Act.”44\nThe Western Australian Government has an\n• Clear expectations from government about\nestablished Regulatory Impact Assessment", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "reviews/Final-20Report-20--20Inquiry-20into-20Reform-20of-20Business-20Licensing-20in-20.pdf (https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20Reform%20of%20Business%20Licensing%20in%20Western%20Australia%20-%2022%20February%202019.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "The automatically revokes subordinate legislation\nNew South Wales Subordinate Legislation five or 10 years after it commences.48\nAct 1989 requires agencies to comply with\nThe Service Priority Review noted that compared\nguidelines when drafting regulations.43 The\nto some other jurisdictions, Western Australia’s\nguidelines include that the “objectives sought\nregulatory governance framework is “informal and\nto be achieved and the reasons for them must\ninsular”.49 The ERA’s recommendations are aimed\nbe clearly formulated”, and that those objectives\nat addressing the gaps in Western Australia’s\nare “reasonable and appropriate” and “accord\nregulatory governance framework for business\nwith the objectives, principles, spirit and intent\nlicensing.\nof the enabling Act.”44\nThe Western Australian Government has an\n• Clear expectations from government about\nestablished Regulatory Impact Assessment", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "reviews/Final-20Report-20--20Inquiry-20into-20Reform-20of-20Business-20Licensing-20in-20.pdf (https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20Reform%20of%20Business%20Licensing%20in%20Western%20Australia%20-%2022%20February%202019.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Water licences 5 4\nThe ERA sometimes nominates areas of\nThe ERA found that overall licensees were\nTotal 13 10\nspecial focus for audits and reviews, which\ngenerally achieving a high standard of\nmeans the auditor is required to assign a\ncompliance with their licence obligations.\nhigher audit or review priority to specific The changes include allowing some audits to\nlicence obligations (such as protections for be conducted remotely and providing more Financial hardship policies\ncustomers experiencing financial hardship) or guidance on the auditor selection criteria, The ERA publishes guidance for water and\nasset management processes (such as risk sample sizes and preparing post-audit and energy licensees on developing financial\nmanagement and asset maintenance). post-review implementation plans. hardship policies.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.erawa.com.au/sites/default/files/era-annual-report-2024-25-interactive-for-web.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Water licences 5 4\nThe ERA sometimes nominates areas of\nThe ERA found that overall licensees were\nTotal 13 10\nspecial focus for audits and reviews, which\ngenerally achieving a high standard of\nmeans the auditor is required to assign a\ncompliance with their licence obligations.\nhigher audit or review priority to specific The changes include allowing some audits to\nlicence obligations (such as protections for be conducted remotely and providing more Financial hardship policies\ncustomers experiencing financial hardship) or guidance on the auditor selection criteria, The ERA publishes guidance for water and\nasset management processes (such as risk sample sizes and preparing post-audit and energy licensees on developing financial\nmanagement and asset maintenance). post-review implementation plans. hardship policies.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.erawa.com.au/sites/default/files/era-annual-report-2024-25-interactive-for-web.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Key performance indicators – Performance against targets 2020/21\n2020/21 2020/21 Variation\ntarget actual\nDesired outcome: The efficient, safe and equitable provision of utility services in Western Australia.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.erawa.com.au/sites/default/files/22155/Economic-Regulation-Authority---Annual-Report-202021---Final-WEB.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Key performance indicators – Performance against targets 2020/21\n2020/21 2020/21 Variation\ntarget actual\nDesired outcome: The efficient, safe and equitable provision of utility services in Western Australia.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.erawa.com.au/sites/default/files/22155/Economic-Regulation-Authority---Annual-Report-202021---Final-WEB.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-041", "entity_name": "Economic Regulation Authority", "folder_name": "Economic-Regulation-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[pages 29,30,31,32,33]\nff while\nacross the organisation.\nalso embracing hybrid work options the ERA\n• International Day for the Elimination of has implemented online initiatives including:\nRacial Discrimination and Harmony Day,\n• “60 seconds with…” interviews with staff\nwhere our staff reflected on the work there\nis still to do to make sure all people are • Pet Spotlight celebrating the pets that bring\nrespected and included. so much joy to our staff\n• International Women’s Day morning tea • “Watch parties” (chat rooms where staff\nand discussion which provided staff an listening to the same webinar and can\nopportunity to reflect on ingrained bias exchange thoughts) on a range of topics.\nand what the ERA can do to contribute to\ngender equality.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2022-23.pdf (https://www.erawa.com.au/sites/default/files/23630/ERA-Annual-Report-2022-23-Interactive-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive 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