{ "entity_id": "ACT-Digital-Canberra", "folder": "Digital-Canberra", "name": "Digital Canberra", "type": "ACT Directorate", "jurisdiction": "ACT", "portfolio": "Digital", "website": "https://www.act.gov.au/directorates-and-agencies/digital-canberra", "data_status": "partial", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 6, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.act.gov.au/directorates-and-agencies/digital-canberra", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "The ACT\ngovernment is already actively seeking to address these risks through several programs,\npolicies and strategies, including: programs to support improvement of the thermal\nperformance and energy efficiency of homes, especially for those in public housing or\nrenting; measures including the tree canopy target of 30 per cent by 2045 and\nembedding urban heat provisions in the planning system to mitigate the urban heat\nisland effects that exacerbate warming from a changing climate; a pilot program,\nincluding financial support for community service organisations to strengthen their\nability to assess climate risk to their services, operations and assets and to develop\nclimate adaptation plans to strengthen their resilience; the recently completed ACT\nDisaster Resilience Strategy; the ACT heatwave subplan; and is currently undertaking\na 10-year review of the ACT Water Strategy.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "reviews/P250923.pdf (https://www.hansard.act.gov.au/hansard/11th-assembly/2025/PDF/P250923.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "The ACT\ngovernment is already actively seeking to address these risks through several programs,\npolicies and strategies, including: programs to support improvement of the thermal\nperformance and energy efficiency of homes, especially for those in public housing or\nrenting; measures including the tree canopy target of 30 per cent by 2045 and\nembedding urban heat provisions in the planning system to mitigate the urban heat\nisland effects that exacerbate warming from a changing climate; a pilot program,\nincluding financial support for community service organisations to strengthen their\nability to assess climate risk to their services, operations and assets and to develop\nclimate adaptation plans to strengthen their resilience; the recently completed ACT\nDisaster Resilience Strategy; the ACT heatwave subplan; and is currently undertaking\na 10-year review of the ACT Water Strategy.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "reviews/P250923.pdf (https://www.hansard.act.gov.au/hansard/11th-assembly/2025/PDF/P250923.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 4]\n23 September 2025 Legislative Assembly for the ACT\nAs a result of the inquest, Coroner Archer made one recommendation, which was for\nCanberra Health Services to develop and publish guidance as to peer review systems\nand procedures for imaging services provided within CHS and by private providers\nproviding such services on behalf of CHS.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "reviews/P250923.pdf (https://www.hansard.act.gov.au/hansard/11th-assembly/2025/PDF/P250923.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 4]\n23 September 2025 Legislative Assembly for the ACT\nAs a result of the inquest, Coroner Archer made one recommendation, which was for\nCanberra Health Services to develop and publish guidance as to peer review systems\nand procedures for imaging services provided within CHS and by private providers\nproviding such services on behalf of CHS.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "reviews/P250923.pdf (https://www.hansard.act.gov.au/hansard/11th-assembly/2025/PDF/P250923.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[pages 1]\n[Page 1]\nValid as of 11 February 2026\nChief Minister, Treasury and Economic Development Directorate\nChief Minister Stream\nHead of Service CMTEDD\nDirector General\nExecutive Group Manager\nKathy Leigh\nOffice of Head of Service\nLeanne Power\nDeputy Director General\nPolicy and Cabinet\na/g Fiona Barbaro\nExecutive Group Manager Executive Group Manager\nExecutive Group Manager Policy Advice and Strategy Executive Group Manager Chief Finance Officer Communications and\nPolicy Capability and Strategy Priorities Corporate Strategic Finance Engagement\na/g Sam Tyler a/g David Clapham a/g Steven Wright Sally Druhan Trish Johnston\nExecutive Branch Manager Executive Branch Manager Executive Branch Manager\nHeritage Territory Records and Cabinet, Assembly and Executive Branch Manager Executive Branch Manager Executive Branch Manager Content, Governance and", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/Organisational-Chart-CM-Stream-Part-one.pdf (https://www.act.gov.au/__data/assets/pdf_file/0003/2794422/Organisational-Chart-CM-Stream-Part-one.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[pages 1]\n[Page 1]\nValid as of 11 February 2026\nChief Minister, Treasury and Economic Development Directorate\nChief Minister Stream\nHead of Service CMTEDD\nDirector General\nExecutive Group Manager\nKathy Leigh\nOffice of Head of Service\nLeanne Power\nDeputy Director General\nPolicy and Cabinet\na/g Fiona Barbaro\nExecutive Group Manager Executive Group Manager\nExecutive Group Manager Policy Advice and Strategy Executive Group Manager Chief Finance Officer Communications and\nPolicy Capability and Strategy Priorities Corporate Strategic Finance Engagement\na/g Sam Tyler a/g David Clapham a/g Steven Wright Sally Druhan Trish Johnston\nExecutive Branch Manager Executive Branch Manager Executive Branch Manager\nHeritage Territory Records and Cabinet, Assembly and Executive Branch Manager Executive Branch Manager Executive Branch Manager Content, Governance and", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/Organisational-Chart-CM-Stream-Part-one.pdf (https://www.act.gov.au/__data/assets/pdf_file/0003/2794422/Organisational-Chart-CM-Stream-Part-one.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "13 COMMUNITY SECTOR FUNDING IMPROVEMENT\nMs Barry, by leave, having amended her notice, pursuant to notice, moved—That this\nAssembly:\n(1) notes that:\n(a) the 2025-2026 budget consultation process has commenced;\n(b) many of the pre-budget submissions from community sector organisations\nidentified common themes:\n(i) the growth in demand and complexities of individuals needing support;", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "reviews/MoP018F1.pdf (https://www.parliament.act.gov.au/__data/assets/pdf_file/0008/2848049/MoP018F1.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "13 COMMUNITY SECTOR FUNDING IMPROVEMENT\nMs Barry, by leave, having amended her notice, pursuant to notice, moved—That this\nAssembly:\n(1) notes that:\n(a) the 2025-2026 budget consultation process has commenced;\n(b) many of the pre-budget submissions from community sector organisations\nidentified common themes:\n(i) the growth in demand and complexities of individuals needing support;", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "reviews/MoP018F1.pdf (https://www.parliament.act.gov.au/__data/assets/pdf_file/0008/2848049/MoP018F1.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "This is for business-led (licensee) events or special events with approval from the landlord\nthe Head of Access Canberra can now authorise a special event which automatically extends trading hours for licensed venues covered by the declaration\nAccess Canberra can now issue an interim licence where:\nthere’s a delay in assessing the suitability of a premises\nthe commissioner is satisfied from a risk and safety perspective that the premises can still provide alcohol\neligible venues that showcase artists, musicians and other cultural activities can now apply to have their annual liquor licence fee reduced by 80%.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/reforms-index__19.html (https://www.act.gov.au/law-and-justice/law-reforms/liquor-licensing-reforms)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "This is for business-led (licensee) events or special events with approval from the landlord\nthe Head of Access Canberra can now authorise a special event which automatically extends trading hours for licensed venues covered by the declaration\nAccess Canberra can now issue an interim licence where:\nthere’s a delay in assessing the suitability of a premises\nthe commissioner is satisfied from a risk and safety perspective that the premises can still provide alcohol\neligible venues that showcase artists, musicians and other cultural activities can now apply to have their annual liquor licence fee reduced by 80%.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/reforms-index__19.html (https://www.act.gov.au/law-and-justice/law-reforms/liquor-licensing-reforms)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "If the bill passes in the Legislative Assembly, new rules for the same-day delivery of alcohol will include:\nlimiting same-day alcohol delivery hours from 10am to 10pm\nintroducing a 2-hour ‘safety pause’ between customers ordering alcohol and it being delivered to them\nlimiting how much alcohol can be delivered in a 24-hour period\nrequiring proof of identity when a someone places a same-day delivery order and when they accept the order.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/reforms-index__08.html (https://www.act.gov.au/law-and-justice/law-reforms/changes-to-same-day-delivery-of-alcohol)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "If the bill passes in the Legislative Assembly, new rules for the same-day delivery of alcohol will include:\nlimiting same-day alcohol delivery hours from 10am to 10pm\nintroducing a 2-hour ‘safety pause’ between customers ordering alcohol and it being delivered to them\nlimiting how much alcohol can be delivered in a 24-hour period\nrequiring proof of identity when a someone places a same-day delivery order and when they accept the order.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/reforms-index__08.html (https://www.act.gov.au/law-and-justice/law-reforms/changes-to-same-day-delivery-of-alcohol)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "reviews", "year": "2025", "url": "https://www.parliament.act.gov.au/__data/assets/pdf_file/0008/2848049/MoP018F1.pdf", "file": "reviews/MoP018F1.pdf", "bytes": 262502, "link_text": "Legislative Assembly - minutes of proceedings 7 May 2025 (Board of Inquiry Motion)" }, { "category": "reviews", "year": "2025", "url": "https://www.hansard.act.gov.au/hansard/11th-assembly/2025/PDF/P250923.pdf", "file": "reviews/P250923.pdf", "bytes": 821776, "link_text": "Debates of the Legislative Assembly - 23 September 2025 (Board of Inquiry ministerial statement)" }, { "category": "other-pdfs", "year": null, "url": "https://www.act.gov.au/__data/assets/pdf_file/0003/2794422/Organisational-Chart-CM-Stream-Part-one.pdf", "file": "other-pdfs/Organisational-Chart-CM-Stream-Part-one.pdf", "bytes": 43800, "link_text": "Organisational Chart - Chief Minister Stream - Part 1 [PDF 49 KB]" }, { "category": "other-pdfs", "year": null, "url": "https://www.act.gov.au/__data/assets/pdf_file/0004/2794423/Organisational-Chart-CM-Stream-Part-two.pdf", "file": "other-pdfs/Organisational-Chart-CM-Stream-Part-two.pdf", "bytes": 46996, "link_text": "Organisational Chart - Chief Minister Stream - Part 2 [PDF 52 KB]" }, { "category": "other-pdfs", "year": null, "url": "https://www.act.gov.au/__data/assets/pdf_file/0005/2794424/Organisational-Chart-Treasury-Stream.pdf", "file": "other-pdfs/Organisational-Chart-Treasury-Stream.pdf", "bytes": 48182, "link_text": "Organisational Chart - Treasury Stream [PDF 53 KB]" }, { "category": "other-pdfs", "year": null, "url": "https://www.act.gov.au/__data/assets/pdf_file/0005/3057602/ACT-claim-farming-reforms-factsheet-for-lawyers.pdf", "file": "other-pdfs/ACT-claim-farming-reforms-factsheet-for-lawyers.pdf", "bytes": 182381, "link_text": "factsheet for lawyers [PDF 179kB]" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:12:49+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Digital-Canberra", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "reviews\\MoP018F1.txt", "url": "https://www.parliament.act.gov.au/__data/assets/pdf_file/0008/2848049/MoP018F1.pdf", "year": null }, "usage": { "input_tokens": 5482, "output_tokens": 155, "total_tokens": 5637, "model": "nova-micro" }, "cost_usd": 0.00021357000000000003, "elapsed_seconds": 1.41, "generated_at": "2026-05-13T05:16:10+00:00" }, "ideas_manifest": { "entity_id": "ACT-Digital-Canberra", "entity_name": "Digital Canberra", "folder_name": "Digital-Canberra", "generated_at": 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