{
  "entity_id": "O-000902",
  "folder": "Department-of-the-House-of-Representatives",
  "name": "Department of the House of Representatives",
  "type": "Parliamentary Department",
  "jurisdiction": "Commonwealth",
  "portfolio": "Parliamentary Departments (not a portfolio)",
  "website": "https://www.aph.gov.au/dhr",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": true,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": true,
    "has_global_initiatives_text": true,
    "has_global_initiatives_structured": true,
    "n_global_initiatives": 15,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 8,
    "n_legislation": 4,
    "n_artifacts": 15,
    "n_kpi_targets": 8,
    "n_kpi_results": 0,
    "n_outcomes": 4,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "To support the House of Representatives, and the wider Parliament, in the role of a representative and legislative body, primarily by providing advice and services, and through engaging with the community and other parliaments.",
    "official_site_url": "https://www.aph.gov.au/dhr",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "PDF 8.3 MB",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "entire annual report in PDF",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2023-24/DHR_Annual_Report-2023-24.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "entire annual report in PDF",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2022-23/DHR_Annual_Report-2022-23.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "entire annual report in PDF",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2021-22/DHR_Annual_Report-2021-22.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "entire annual report in PDF",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2020-21/DHR_Annual_Report-2020-21.pdf",
        "period": "2020-21",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "6",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "period": "2025-26",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan 2024-25",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2024-25/J2304-Corporate_Plan-2024-25-WHOLE.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan 2023-24",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2023-24/J2144-Corporate_Plan-2023-24-WHOLE.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan 2022-23",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2022-23/DHR-Corporate_Plan-2022-23.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan 2021-22",
        "url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2021-22/DHR-Corporate_Plan-2021-22.pdf",
        "period": "2021-22",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "To support the House of Representatives, and the wider Parliament, in the role of a representative and legislative body, primarily by providing advice and services, and through engaging with the community and other parliaments.",
      "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
      "source_page": 8,
      "source_deep_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf#page=8"
    },
    "vision": null,
    "strategic_priorities": [
      {
        "title": "Supporting new, and returning, Members to enable their participation in the work of the House of Representatives and the",
        "description": "Supporting new, and returning, Members to enable their participation in the work of the House of Representatives and the Parliament.",
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": 6,
        "source_deep_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf#page=6"
      }
    ],
    "values": [
      {
        "name": "providing advice and services",
        "description": "",
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "engaging with the community",
        "description": "",
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "supporting the Parliament",
        "description": "",
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Advisory and administrative services",
        "description": "Advisory and administrative services support the House of Representatives to fulfil its representative and legislative role (Portfolio Budget Statements 2025-26).",
        "activities": [
          "enable the House of Representatives Chamber and Federation Chamber to meet and conduct business",
          "enable House and certain joint committees to conduct and report on inquiries"
        ],
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": 8,
        "source_deep_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf#page=8"
      },
      {
        "name": "Outcome 2: Inter-parliamentary relations and capacity building",
        "description": "The Parliament’s international work helps to build and strengthen relations with other parliaments and countries. The department works to ensure the Parliament’s national, international and regional relationships are supported.",
        "activities": [
          "Delivering an annual visits program that includes incoming and outgoing delegation with a focus on exchanges with regional parliaments and parliaments with which Australia has a tradition of longstanding ties",
          "Providing advice and services to support the Parliament’s national, international and regional relationships"
        ],
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": 29,
        "source_deep_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf#page=29"
      },
      {
        "name": "Outcome 3: Community relations and awareness",
        "description": "Delivering information about the work of Parliament enables all Australians to be better informed about and engage with Parliament.",
        "activities": [
          "ensuring stakeholders can easily access information about, and interact with, the work of the House of Representatives and the Parliament",
          "ensuring seminars and education programs are effectively delivered, so that they increase knowledge about the work of the House of Representatives and the Parliament"
        ],
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": 30,
        "source_deep_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf#page=30"
      },
      {
        "name": "Outcome 4: Members’ and corporate support",
        "description": "The department provides a range of services and facilities for Members in Parliament House, supporting the efficient conduct of the House of Representatives, and administers its enabling functions to a high level.",
        "activities": [
          "providing advice and services to members in relation to their office accommodation in Parliament House, salaries and allowances, transport and certain other resources",
          "delivering high quality and valued corporate advice and services to the department and members"
        ],
        "source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "source_page": 35,
        "source_deep_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf#page=35"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Surveyed committee members are satisfied with the standard of administrative and procedural support provided.",
        "target": "Equal to or greater than 90% satisfied",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 25,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE02",
        "measure": "Surveyed committee members are satisfied with the standard of research and drafting support provided.",
        "target": "Equal to or greater than 90% satisfied",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 25,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE03",
        "measure": "Incoming and outgoing visits are delivered.",
        "target": "100% delivered (within departmental control)",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 27,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE04",
        "measure": "Presiding Officers are satisfied with the advice and support provided for international engagement activities.",
        "target": "Equal to or greater than 85% satisfied",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 27,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE05",
        "measure": "Content is discoverable and accessible, and publication is timely.",
        "target": "To be determined",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 29,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE06",
        "measure": "Clients are satisfied with seminars.",
        "target": "Equal to or greater than 90% satisfied",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 30,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE07",
        "measure": "Timely and accurate provision of advice to the Department of Parliamentary Services (DPS) about hospitality required by visiting school groups, in accordance with bookings",
        "target": "100%",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 30,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      },
      {
        "code": "CCE08",
        "measure": "Surveyed members are satisfied with the overall quality of non-chamber support services provided, including accommodation, office support, transport coordination, salary processing and other members’ support services.",
        "target": "Equal to or greater than 90% satisfied",
        "latest_result": "",
        "status": "",
        "target_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/CorporatePlan/2025-26/dhr-corporate-plan-2025-26.pdf",
        "target_source_page": 32,
        "result_source_url": "https://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/542_Dept_of_House_of_Reps/Annual_Reports/2024-25/Part4_Financials-2024-25.pdf",
        "result_source_page": null
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "To support the House of Representatives, and the wider Parliament, in the role of a representative and legislative body, primarily by providing advice and services, and through eng",
        "Supporting new, and returning, Members to enable their participation in the work of the House of Representatives and the Parliament."
      ],
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        "Surveyed committee members are satisfied with the standard of administrative and procedural support provided.",
        "Surveyed committee members are satisfied with the standard of research and drafting support provided.",
        "Incoming and outgoing visits are delivered.",
        "Presiding Officers are satisfied with the advice and support provided for international engagement activities.",
        "Content is discoverable and accessible, and publication is timely.",
        "Clients are satisfied with seminars.",
        "Timely and accurate provision of advice to the Department of Parliamentary Services (DPS) about hospitality required by visiting school groups, in accordance with bookings",
        "Surveyed members are satisfied with the overall quality of non-chamber support services provided, including accommodation, office support, transport coordination, salary processing and other members’ support services."
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": {
    "focus_areas": [
      "Advisory and administrative services",
      "Committee services",
      "International parliamentary relations",
      "Public access to parliamentary information",
      "Non-chamber support services"
    ],
    "initiatives": [
      {
        "name": "Westminster Model of Parliamentary Services",
        "focus_area": "Advisory and administrative services",
        "jurisdiction": "United Kingdom",
        "run_by": "House of Commons Commission",
        "year": "Established in 1992",
        "status": "Active",
        "what_it_does": "The Westminster Model provides comprehensive administrative and advisory services to the UK Parliament, including support for parliamentary procedures, chamber operations, and committee inquiries.",
        "why_relevant": "",
        "find_more_title": "House of Commons Commission",
        "find_more_url": "https://www.google.com/search?q=House+of+Commons+Commission"
      },
      {
        "name": "Legislative Services Modernization Act",
        "focus_area": "Advisory and administrative services",
        "jurisdiction": "United States",
        "run_by": "Congressional Budget Office",
        "year": "Enacted in 2015",
        "status": "Active",
        "what_it_does": "The Legislative Services Modernization Act aims to improve the efficiency and effectiveness of legislative support services in the U.S. Congress by modernizing processes and technology.",
        "why_relevant": "",
        "find_more_title": "Legislative Services Modernization Act",
        "find_more_url": "https://www.google.com/search?q=Legislative+Services+Modernization+Act"
      },
      {
        "name": "Parliamentary Support Services Framework",
        "focus_area": "Advisory and administrative services",
        "jurisdiction": "New Zealand",
        "run_by": "Office of the Clerk of the House of Representatives",
        "year": "Established in 2018",
        "status": "Active",
        "what_it_does": "This framework outlines the provision of administrative and advisory services to support parliamentary operations and committee work in New Zealand.",
        "why_relevant": "",
        "find_more_title": "Office of the Clerk of the House of Representatives",
        "find_more_url": "https://www.google.com/search?q=Office+of+the+Clerk+of+the+House+of+Representatives"
      },
      {
        "name": "Committee Support Unit",
        "focus_area": "Committee services",
        "jurisdiction": "Canada",
        "run_by": "Parliament of Canada",
        "year": "Established in 1986",
        "status": "Active",
        "what_it_does": "The Committee Support Unit provides administrative and research support to parliamentary committees in Canada, ensuring they can effectively conduct inquiries and produce high-quality reports.",
        "why_relevant": "",
        "find_more_title": "Parliament of Canada",
        "find_more_url": "https://www.google.com/search?q=Committee+Support+Unit+Canada"
      },
      {
        "name": "Standing Committees Secretariat",
        "focus_area": "Committee services",
        "jurisdiction": "European Union",
        "run_by": "European Parliament",
        "year": "Established in 1952",
        "status": "Active",
        "what_it_does": "The Standing Committees Secretariat supports the work of the European Parliament’s committees by providing administrative, research, and drafting support to ensure effective committee operations.",
        "why_relevant": "",
        "find_more_title": "European Parliament",
        "find_more_url": "https://www.google.com/search?q=Standing+Committees+Secretariat+European+Parliament"
      },
      {
        "name": "Committee Support Services",
        "focus_area": "Committee services",
        "jurisdiction": "Singapore",
        "run_by": "Parliament of Singapore",
        "year": "Established in 1965",
        "status": "Active",
        "what_it_does": "The Committee Support Services provide administrative and research support to parliamentary committees in Singapore, ensuring they can conduct inquiries and produce high-quality reports.",
        "why_relevant": "",
        "find_more_title": "Parliament of Singapore",
        "find_more_url": "https://www.google.com/search?q=Committee+Support+Services+Singapore"
      },
      {
        "name": "Inter-Parliamentary Union (IPU)",
        "focus_area": "International parliamentary relations",
        "jurisdiction": "Global",
        "run_by": "Inter-Parliamentary Union",
        "year": "Established in 1889",
        "status": "Active",
        "what_it_does": "The IPU facilitates international cooperation among parliaments worldwide, organizing exchanges, and providing support for parliamentary development and international relations.",
        "why_relevant": "",
        "find_more_title": "Inter-Parliamentary Union",
        "find_more_url": "https://www.google.com/search?q=Inter-Parliamentary+Union"
      },
      {
        "name": "Commonwealth Parliamentary Association (CPA)",
        "focus_area": "International parliamentary relations",
        "jurisdiction": "Global",
        "run_by": "Commonwealth Parliamentary Association",
        "year": "Established in 1911",
        "status": "Active",
        "what_it_does": "The CPA promotes parliamentary cooperation among Commonwealth countries, organizing meetings, and supporting parliamentary development and international relations.",
        "why_relevant": "",
        "find_more_title": "Commonwealth Parliamentary Association",
        "find_more_url": "https://www.google.com/search?q=Commonwealth+Parliamentary+Association"
      },
      {
        "name": "Asia-Pacific Inter-Parliamentary Forum (APIPF)",
        "focus_area": "International parliamentary relations",
        "jurisdiction": "Asia-Pacific",
        "run_by": "Asia-Pacific Inter-Parliamentary Forum",
        "year": "Established in 1994",
        "status": "Active",
        "what_it_does": "The APIPF facilitates parliamentary cooperation in the Asia-Pacific region, organizing meetings, and supporting parliamentary development and international relations.",
        "why_relevant": "",
        "find_more_title": "Asia-Pacific Inter-Parliamentary Forum",
        "find_more_url": "https://www.google.com/search?q=Asia-Pacific+Inter-Parliamentary+Forum"
      },
      {
        "name": "Parliamentary Information and Communication Technology (ICT) Strategy",
        "focus_area": "Public access to parliamentary information",
        "jurisdiction": "United Kingdom",
        "run_by": "House of Commons",
        "year": "Established in 2015",
        "status": "Active",
        "what_it_does": "The ICT Strategy focuses on enhancing public access to parliamentary information through digital platforms, ensuring timely and accurate dissemination of parliamentary proceedings and documents.",
        "why_relevant": "",
        "find_more_title": "House of Commons ICT Strategy",
        "find_more_url": "https://www.google.com/search?q=House+of+Commons+ICT+Strategy"
      },
      {
        "name": "Open Parliament Initiative",
        "focus_area": "Public access to parliamentary information",
        "jurisdiction": "United States",
        "run_by": "U.S. Congress",
        "year": "Established in 2011",
        "status": "Active",
        "what_it_does": "The Open Parliament Initiative aims to increase transparency and public access to congressional proceedings and documents through digital platforms.",
        "why_relevant": "",
        "find_more_title": "Open Parliament Initiative",
        "find_more_url": "https://www.google.com/search?q=Open+Parliament+Initiative+USA"
      },
      {
        "name": "Public Access to Information Program",
        "focus_area": "Public access to parliamentary information",
        "jurisdiction": "Canada",
        "run_by": "Parliament of Canada",
        "year": "Established in 1982",
        "status": "Active",
        "what_it_does": "The program ensures public access to parliamentary information through various channels, including digital platforms, to enhance transparency and public engagement.",
        "why_relevant": "",
        "find_more_title": "Parliament of Canada Public Access",
        "find_more_url": "https://www.google.com/search?q=Public+Access+to+Information+Program+Canada"
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      {
        "name": "Member Services Division",
        "focus_area": "Non-chamber support services",
        "jurisdiction": "United States",
        "run_by": "U.S. House of Representatives",
        "year": "Established in 1937",
        "status": "Active",
        "what_it_does": "The Member Services Division provides support services to members of the U.S. House of Representatives, including office accommodation, salaries, allowances, and transport coordination.",
        "why_relevant": "",
        "find_more_title": "U.S. House of Representatives Member Services",
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      {
        "name": "Member Support Services",
        "focus_area": "Non-chamber support services",
        "jurisdiction": "New Zealand",
        "run_by": "Office of the Clerk of the House of Representatives",
        "year": "Established in 2018",
        "status": "Active",
        "what_it_does": "The Member Support Services provide comprehensive support to members of the New Zealand Parliament, including office accommodation, salaries, allowances, and transport coordination.",
        "why_relevant": "",
        "find_more_title": "Office of the Clerk of the House of Representatives",
        "find_more_url": "https://www.google.com/search?q=Member+Support+Services+New+Zealand"
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      {
        "name": "Parliamentary Services Division",
        "focus_area": "Non-chamber support services",
        "jurisdiction": "Singapore",
        "run_by": "Parliament of Singapore",
        "year": "Established in 1965",
        "status": "Active",
        "what_it_does": "The Parliamentary Services Division provides comprehensive support services to members of the Singapore Parliament, including office accommodation, salaries, allowances, and transport coordination.",
        "why_relevant": "",
        "find_more_title": "Parliament of Singapore",
        "find_more_url": "https://www.google.com/search?q=Parliamentary+Services+Division+Singapore"
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  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": "To support the House of Representatives, and the wider Parliament, in the role of a representative and legislative body, primarily by providing advice and services, and through engaging with the community and other parliaments.",
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    "how_we_deliver": "The department provides advice and services to: enable the House of Representatives Chamber and Federation Chamber to meet and conduct business; enable House and certain joint committees to conduct and report on inquiries; support the Parliament’s national, international and regional relationships, and deliver information to enable the public to understand and interact with the work of the House of Representatives and the Parliament.",
    "how_we_deliver_source_page": 7,
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      {
        "text": "Supporting new, and returning, Members to enable their participation in the work of the House of Representatives and the Parliament.",
        "source_page": 6
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      {
        "name": "Outcome 1: Advisory and administrative services",
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        "source_page": 8
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      {
        "name": "Outcome 2: Inter-parliamentary relations and capacity building",
        "description": "The Parliament’s international work helps to build and strengthen relations with other parliaments and countries. The department works to ensure the Parliament’s national, international and regional relationships are supported.",
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          "Delivering an annual visits program that includes incoming and outgoing delegation with a focus on exchanges with regional parliaments and parliaments with which Australia has a tradition of longstanding ties",
          "Providing advice and services to support the Parliament’s national, international and regional relationships"
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        "source_page": 29
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      {
        "name": "Outcome 3: Community relations and awareness",
        "description": "Delivering information about the work of Parliament enables all Australians to be better informed about and engage with Parliament.",
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          "ensuring seminars and education programs are effectively delivered, so that they increase knowledge about the work of the House of Representatives and the Parliament"
        ],
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      {
        "name": "Outcome 4: Members’ and corporate support",
        "description": "The department provides a range of services and facilities for Members in Parliament House, supporting the efficient conduct of the House of Representatives, and administers its enabling functions to a high level.",
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          "delivering high quality and valued corporate advice and services to the department and members"
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        "source_page": 35
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      "engaging with the community",
      "supporting the Parliament"
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        "code": "CCE02",
        "measure": "Surveyed committee members are satisfied with the standard of research and drafting support provided.",
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        "code": "CCE03",
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        "code": "CCE04",
        "measure": "Presiding Officers are satisfied with the advice and support provided for international engagement activities.",
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        "source_page": 27
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      {
        "code": "CCE05",
        "measure": "Content is discoverable and accessible, and publication is timely.",
        "target": "To be determined",
        "source_page": 29
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      {
        "code": "CCE06",
        "measure": "Clients are satisfied with seminars.",
        "target": "Equal to or greater than 90% satisfied",
        "source_page": 30
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      {
        "code": "CCE07",
        "measure": "Timely and accurate provision of advice to the Department of Parliamentary Services (DPS) about hospitality required by visiting school groups, in accordance with bookings",
        "target": "100%",
        "source_page": 30
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      {
        "code": "CCE08",
        "measure": "Surveyed members are satisfied with the overall quality of non-chamber support services provided, including accommodation, office support, transport coordination, salary processing and other members’ support services.",
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        "source_page": 32
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      "id": "overseas-parliamentary-engagement",
      "category": "Regulation & Policy",
      "title": "Adopt international parliamentary engagement best practices",
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      "effort": "High",
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      "beneficiaries": "Parliamentary relationships",
      "description": "Implement best practices from overseas parliaments for international engagement to enhance Australia's diplomatic relations.",
      "evidence_quote": "‘The department aims to build and strengthen relations with other parliaments and countries’ [CP p.14].",
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      "implementation_steps": [
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        "Develop a framework incorporating best practices.",
        "Pilot the framework in selected international engagements."
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      "risks_to_manage": [
        "Resistance to change from existing processes.",
        "Resource allocation for new initiatives.",
        "Potential misalignment with domestic policy."
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      "beneficiaries": "Committee members",
      "description": "Improve the feedback process for committee members to ensure satisfaction with administrative support.",
      "evidence_quote": "‘Surveyed committee members are satisfied with the standard of administrative and procedural support provided’ [AR p.105].",
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      "beneficiaries": "Young Australians",
      "description": "Expand the National Youth Parliament program to increase youth engagement in parliamentary processes.",
      "evidence_quote": "‘A National Youth Parliament is developed to achieve delivery in August 2026’ [CP p.30].",
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        "Evaluate and scale the program based on feedback."
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      "impact": "Medium",
      "effort": "Medium",
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      "description": "Streamline accommodation services to enhance the efficiency and satisfaction of parliamentarians.",
      "evidence_quote": "‘Surveyed members are satisfied with the overall quality of non-chamber support services provided’ [AR p.108].",
      "source": "annual-reports/2024-25.pdf",
      "implementation_steps": [
        "Review current accommodation services.",
        "Implement a centralized booking system.",
        "Conduct regular satisfaction surveys."
      ],
      "risks_to_manage": [
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        "Increased operational costs.",
        "Service disruptions."
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    {
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      "impact": "Medium",
      "effort": "Medium",
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      "beneficiaries": "Seminar attendees",
      "description": "Improve the delivery and organization of parliamentary seminars to better serve the public.",
      "evidence_quote": "‘Clients are satisfied with seminars’ [AR p.107].",
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        "Introduce digital seminar materials.",
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      "risks_to_manage": [
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        "Inconsistent seminar quality.",
        "Low attendance rates."
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      "description": "Simplify and enhance the international visits program to improve the experience for visiting delegates.",
      "evidence_quote": "‘Deliver an annual visits program that includes incoming and outgoing delegation’ [CP p.14].",
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        "Train staff on improved visitor services."
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      "risks_to_manage": [
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        "Increased operational costs.",
        "Inconsistent visitor experiences."
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      "impact": "Medium",
      "effort": "Medium",
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      "beneficiaries": "Public",
      "description": "Enhance the accessibility and timeliness of parliamentary information online to better inform the public.",
      "evidence_quote": "‘Content is discoverable and accessible, and publication is timely’ [CP p.30].",
      "source": "corporate-plans/2025-26.pdf",
      "implementation_steps": [
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        "Ensure timely publication of information.",
        "Conduct user experience testing."
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