{ "entity_id": "O-000944", "folder": "Department-of-Veterans-Affairs", "name": "Department of Veterans' Affairs", "type": "Federal Department", "jurisdiction": "Commonwealth", "portfolio": "Veterans' Affairs (part of the Defence Portfolio)", "website": "http://www.dva.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 18, "n_kpi_targets": 4, "n_kpi_results": 4, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The objective of the Defence and Veteran Family Wellbeing Strategy (this Strategy) is to guide the support provided to Defence and veteran families by the Department of Defence (Defence) and the Department of Veterans’ Affairs (DVA) over the next 5 years.", "official_site_url": "http://www.dva.gov.au", "source_documents": [ { "type": "strategie", "title": "Download as PDF (7.17 MB)", "url": "https://www.dva.gov.au/sites/default/files/2025-09/defence-and-veteran-mental-health-and-wellbeing-strategy-2025-30.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (2.25 MB)", "url": "https://www.dva.gov.au/sites/default/files/2025-09/defence-and-veteran-mental-health-and-wellbeing-action-plan.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (2.84 MB)", "url": "https://www.dva.gov.au/sites/default/files/2025-09/suicide-prevention-action-plan.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (3.39 MB)", "url": "https://www.dva.gov.au/sites/default/files/2025-10/dva-suicide-prevention-framework-2025-31.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (1.99 MB)", "url": "https://www.dva.gov.au/sites/default/files/2025-10/dva-suicide-prevention-implementation-plan-2025-31.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "National Suicide Prevention Strategy", "url": "https://www.mentalhealthcommission.gov.au/sites/default/files/2025-02/the-national-suicide-prevention-strategy.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (4.41 MB)", "url": "https://www.dva.gov.au/sites/default/files/2024-12/def-vet-family-wellbeing-strategy-2025-30_1.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (4.41 MB)", "url": "https://www.dva.gov.au/sites/default/files/2024-12/veteran-transition-action-plan.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (3.62 MB)", "url": "https://www.dva.gov.au/sites/default/files/2024-12/veteran-transition-strategy.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (4.58 MB)", "url": "https://www.dva.gov.au/sites/default/files/2024-08/veteran-family-and-stakeholder-engagement-strategy.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (256.04 KB)", "url": "https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2025.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Download as PDF (272.75 KB)", "url": "https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf", "period": "2023-24", "confidence": "medium" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "period": "2025", "confidence": "high" } ], "purpose": { "text": "The objective of the Defence and Veteran Family Wellbeing Strategy (this Strategy) is to guide the support provided to Defence and veteran families by the Department of Defence (Defence) and the Department of Veterans’ Affairs (DVA) over the next 5 years.", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": 8, "source_deep_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf#page=8" }, "vision": { "text": "Defence and veteran families thrive during and after Defence service.", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": 8, "source_deep_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf#page=8" }, "strategic_priorities": [ { "title": "Informed and engaged", "description": "Informed and engaged", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": 24, "source_deep_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf#page=24" }, { "title": "Supported and secure", "description": "Supported and secure", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": 26, "source_deep_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf#page=26" }, { "title": "Recognised and understood", "description": "Recognised and understood", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": 28, "source_deep_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf#page=28" } ], "values": [ { "name": "Recognise the diversity of Defence and veteran families.", "description": "", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": null }, { "name": "Help Defence and veteran families make informed decisions about their wellbeing.", "description": "", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": null }, { "name": "Ensure we are aware of emerging needs, by engaging directly and proactively.", "description": "", "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Defence and veteran families thrive", "description": "Defence and veteran families thrive during and after Defence service.", "activities": [ "Information access", "Supports and makes informed decisions" ], "source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "source_page": 8, "source_deep_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf#page=8" } ], "performance_measures": [ { "code": "FAMI01", "measure": "Support for Defence and veteran families", "target": "100% of families receive tailored support", "latest_result": "95% of families received tailored support", "status": "Mostly achieved", "target_source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "target_source_page": 41, "result_source_url": "", "result_source_page": 44 }, { "code": "FAMI02", "measure": "Education and childcare access", "target": "100% of Defence children have access to education", "latest_result": "90% of Defence children have access to education", "status": "Partially achieved", "target_source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "target_source_page": 41, "result_source_url": "", "result_source_page": 44 }, { "code": "FAMI03", "measure": "Locational certainty", "target": "90% of Defence families have locational certainty", "latest_result": "85% of Defence families have locational certainty", "status": "Partially achieved", "target_source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "target_source_page": 42, "result_source_url": "", "result_source_page": 44 }, { "code": "FAMI04", "measure": "Mental health support", "target": "100% of families have access to mental health services", "latest_result": "95% of families have access to mental health services", "status": "Mostly achieved", "target_source_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf", "target_source_page": 42, "result_source_url": "", "result_source_page": 44 } ], "document_alignment_terms": { "must_support": [ "The objective of the Defence and Veteran Family Wellbeing Strategy (this Strategy) is to guide the support provided to Defence and veteran families by the Department of Defence (De", "Defence and veteran families thrive during and after Defence service.", "Informed and engaged", "Supported and secure", "Recognised and understood" ], "watch_terms": [ "Support for Defence and veteran families", "Education and childcare access", "Locational certainty", "Mental health support" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Defence and veteran families thrive during and after Defence service.", "vision_source_page": 8, "purposes": "The objective of the Defence and Veteran Family Wellbeing Strategy (this Strategy) is to guide the support provided to Defence and veteran families by the Department of Defence (Defence) and the Department of Veterans’ Affairs (DVA) over the next 5 years.", "purposes_source_page": 8, "how_we_deliver": "Defence and veteran families can find the information they need when they need it, so they can access available supports and make informed decisions.", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "Informed and engaged", "source_page": 24 }, { "text": "Supported and secure", "source_page": 26 }, { "text": "Recognised and understood", "source_page": 28 } ], "outcomes": [ { "name": "Outcome 1: Defence and veteran families thrive", "description": "Defence and veteran families thrive during and after Defence service.", "key_activities": [ "Information access", "Supports and makes informed decisions" ], "source_page": 8 } ], "values": [ "Recognise the diversity of Defence and veteran families.", "Help Defence and veteran families make informed decisions about their wellbeing.", "Ensure we are aware of emerging needs, by engaging directly and proactively." ], "values_framework_name": "Defence and Veteran Family Wellbeing Strategy", "kpi_targets_2025_26": [ { "code": "FAMI01", "measure": "Support for Defence and veteran families", "target": "100% of families receive tailored support", "source_page": 41 }, { "code": "FAMI02", "measure": "Education and childcare access", "target": "100% of Defence children have access to education", "source_page": 41 }, { "code": "FAMI03", "measure": "Locational certainty", "target": "90% of Defence families have locational certainty", "source_page": 42 }, { "code": "FAMI04", "measure": "Mental health support", "target": "100% of families have access to mental health services", "source_page": 42 } ], "kpi_results_2024_25": [ { "code": "FAMI01", "measure": "Support for Defence and veteran families", "result": "95% of families received tailored support", "status": "Mostly achieved", "source_page": 44 }, { "code": "FAMI02", "measure": "Education and childcare access", "result": "90% of Defence children have access to education", "status": "Partially achieved", "source_page": 44 }, { "code": "FAMI03", "measure": "Locational certainty", "result": "85% of Defence families have locational certainty", "status": "Partially achieved", "source_page": 44 }, { "code": "FAMI04", "measure": "Mental health support", "result": "95% of families have access to mental health services", "status": "Mostly achieved", "source_page": 44 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "https://www.dva.gov.au/sites/default/files/2025-08/dva-corporate-plan_2025-26.pdf" } }, "ideas": [ { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 11]\nPriority Six:\nSuccess Factor 6.4: Formal recognition by the ADF hierarchy of a veteran’s service occurs\nVeterans and families feel supported at the point of transition.\nand recognised\nActions Responsible Agency\n6.4.1 Enhance the recognition of service provided to veterans leaving the ADF to Defence\nBuilding a positive transition culture that supports veterans and families transitioning to a include an appropriate farewell and recognition of a veteran’s service.\npredominately civilian life and recognises and values their ADF service.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/veteran-transition-action-plan.pdf (https://www.dva.gov.au/sites/default/files/2024-12/veteran-transition-action-plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 11]\nPriority Six:\nSuccess Factor 6.4: Formal recognition by the ADF hierarchy of a veteran’s service occurs\nVeterans and families feel supported at the point of transition.\nand recognised\nActions Responsible Agency\n6.4.1 Enhance the recognition of service provided to veterans leaving the ADF to Defence\nBuilding a positive transition culture that supports veterans and families transitioning to a include an appropriate farewell and recognition of a veteran’s service.\npredominately civilian life and recognises and values their ADF service.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/veteran-transition-action-plan.pdf (https://www.dva.gov.au/sites/default/files/2024-12/veteran-transition-action-plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 2]\nMeasure Description Result\nMeasure 2 We collect evidence of procedural fairness, Our register regulatory activities shows:\nbeing responsive and accessible by providing\n• 84% of applications processed within\nguidance and information that is clear, up-to-\n4 weeks of receipt (target not met due to\ndate and accessible, including:\nexecutive-level capacity constraints)\n• processing 90% of applications within\n4 weeks • 100% of correspondence responded to\nwithin 7 days (target met)\n• responding to 100% of correspondence\nwithin 7 days • 100% of permit applications likely to have\nnegative outcomes underwent procedural\n• engaging procedural fairness processes for\nfairness processes (target met).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/word-anzac-regulator-framework-report-2023-24.pdf (https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 2]\nMeasure Description Result\nMeasure 2 We collect evidence of procedural fairness, Our register regulatory activities shows:\nbeing responsive and accessible by providing\n• 84% of applications processed within\nguidance and information that is clear, up-to-\n4 weeks of receipt (target not met due to\ndate and accessible, including:\nexecutive-level capacity constraints)\n• processing 90% of applications within\n4 weeks • 100% of correspondence responded to\nwithin 7 days (target met)\n• responding to 100% of correspondence\nwithin 7 days • 100% of permit applications likely to have\nnegative outcomes underwent procedural\n• engaging procedural fairness processes for\nfairness processes (target met).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/word-anzac-regulator-framework-report-2023-24.pdf (https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Measure Description Result\nKey The Regulations do not unnecessarily impede We received no complaints from members of\nperformance the efficient operation of regulated entities, the public or regulated entities about the\nindicator building trust and confidence in Australia’s Regulations.\nregulatory settings.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/word-anzac-regulator-framework-report-2023-24.pdf (https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Measure Description Result\nKey The Regulations do not unnecessarily impede We received no complaints from members of\nperformance the efficient operation of regulated entities, the public or regulated entities about the\nindicator building trust and confidence in Australia’s Regulations.\nregulatory settings.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/word-anzac-regulator-framework-report-2023-24.pdf (https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "As part of our community consultation process, we:\nvisited 15 locations, covering all states and territories and several regional areas\nheld 39 in-person sessions\ndelivered 3 community-based virtual sessions\ndelivered 2 virtual sessions with DVA staff who are veterans and family members\nreceived 56 community submissions via an online portal\nreceived 151 completed online surveys\nhad 15 one-on-one interviews with key stakeholders.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/royal-commissions-index__15.html (http://www.dva.gov.au/about-us/inquiries-and-reviews/our-work-in-response-to-the-royal-commission-into-defence-and-veteran-suicide/taskforce-on-wellbeing-agency-and-peak-body/wellbeing-agency-consultation-and-co-design-outcomes)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "As part of our community consultation process, we:\nvisited 15 locations, covering all states and territories and several regional areas\nheld 39 in-person sessions\ndelivered 3 community-based virtual sessions\ndelivered 2 virtual sessions with DVA staff who are veterans and family members\nreceived 56 community submissions via an online portal\nreceived 151 completed online surveys\nhad 15 one-on-one interviews with key stakeholders.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/royal-commissions-index__15.html (http://www.dva.gov.au/about-us/inquiries-and-reviews/our-work-in-response-to-the-royal-commission-into-defence-and-veteran-suicide/taskforce-on-wellbeing-agency-and-peak-body/wellbeing-agency-consultation-and-co-design-outcomes)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Suicide Call Back Service\n13 92 76\nSuicide Call Back Service offers free professional 24/7\nwww.13yarn.org.au\ntelephone counselling support to people at risk of\nsuicide, concerned about someone at risk, bereaved\n1800 IMSICK\nby suicide and people experiencing emotional or\n1800 IMSICK is a national 24/7 nurse triage and health\nmental health issues.\nsupport line for ADF members if they become ill or injured\nafter hours or are not near a Defence health facility.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/def-vet-family-wellbeing-strategy-2025-30_1.pdf (https://www.dva.gov.au/sites/default/files/2024-12/def-vet-family-wellbeing-strategy-2025-30_1.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Suicide Call Back Service\n13 92 76\nSuicide Call Back Service offers free professional 24/7\nwww.13yarn.org.au\ntelephone counselling support to people at risk of\nsuicide, concerned about someone at risk, bereaved\n1800 IMSICK\nby suicide and people experiencing emotional or\n1800 IMSICK is a national 24/7 nurse triage and health\nmental health issues.\nsupport line for ADF members if they become ill or injured\nafter hours or are not near a Defence health facility.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/def-vet-family-wellbeing-strategy-2025-30_1.pdf (https://www.dva.gov.au/sites/default/files/2024-12/def-vet-family-wellbeing-strategy-2025-30_1.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": 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volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-000944", "entity_name": "Department of Veterans' Affairs", "folder_name": "Department-of-Veterans-Affairs", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "DVA INDIGENOUS WORKFORCE PROFILE\nembedding cultural integrity into workplace\nculture through a staged Culture Integrity • Review DVA People policies, processes and\nAs at 30 July 2020, DVA employed an APS DVA is committed to investing in the future Framework while focusing on creating a practices with Indigenous Australian staff to\nworkforce of 1746 of which 1.26% (22 employees) and building a talent pipeline, through direct culturally safe workplace. remove cultural bias.\nidentified as Aboriginal and/or Torres Strait recruitment, employment pathways, professional\nIslander.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/gurru-ngali-aboriginal-tsi-employment-strategy2020-2024.pdf (https://www.dva.gov.au/sites/default/files/2021-08/gurru-ngali-aboriginal-tsi-employment-strategy2020-2024.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2025", "url": "https://www.dva.gov.au/sites/default/files/2025-09/defence-and-veteran-mental-health-and-wellbeing-strategy-2025-30.pdf", "file": "strategies/defence-and-veteran-mental-health-and-wellbeing-strategy-2025-30.pdf", "bytes": 7515117, "link_text": "Download as PDF (7.17 MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.dva.gov.au/sites/default/files/2025-09/defence-and-veteran-mental-health-and-wellbeing-action-plan.pdf", "file": "strategies/defence-and-veteran-mental-health-and-wellbeing-action-plan.pdf", "bytes": 2355782, "link_text": "Download as PDF (2.25 MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.dva.gov.au/sites/default/files/2025-09/suicide-prevention-action-plan.pdf", "file": "strategies/suicide-prevention-action-plan.pdf", "bytes": 2974174, "link_text": "Download as PDF (2.84 MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.dva.gov.au/sites/default/files/2025-10/dva-suicide-prevention-framework-2025-31.pdf", "file": "strategies/dva-suicide-prevention-framework-2025-31.pdf", "bytes": 3554110, "link_text": "Download as PDF (3.39 MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.dva.gov.au/sites/default/files/2025-10/dva-suicide-prevention-implementation-plan-2025-31.pdf", "file": "strategies/dva-suicide-prevention-implementation-plan-2025-31.pdf", "bytes": 2086898, "link_text": "Download as PDF (1.99 MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.mentalhealthcommission.gov.au/sites/default/files/2025-02/the-national-suicide-prevention-strategy.pdf", "file": "strategies/the-national-suicide-prevention-strategy.pdf", "bytes": 6748836, "link_text": "National Suicide Prevention Strategy" }, { "category": "strategies", "year": "2024", "url": 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"link_text": "Download as PDF (4.58 MB)" }, { "category": "strategies", "year": "2025", "url": "https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2025.pdf", "file": "strategies/word-anzac-regulator-framework-report-2025.pdf", "bytes": 262189, "link_text": "Download as PDF (256.04 KB)" }, { "category": "strategies", "year": "2023-24", "url": "https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf", "file": "strategies/word-anzac-regulator-framework-report-2023-24.pdf", "bytes": 279296, "link_text": "Download as PDF (272.75 KB)" }, { "category": "other-pdfs", "year": "2023", "url": "https://www.dva.gov.au/sites/default/files/2023-04/DVA_Gender_Equity_Action_Plan-April-2023.pdf", "file": "other-pdfs/DVA_Gender_Equity_Action_Plan-April-2023.pdf", "bytes": 764855, "link_text": "Download as PDF (746.93 KB)" }, { "category": "other-pdfs", "year": "2021", "url": 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