{ "entity_id": "S-WA-011", "folder": "Department-of-Planning-Lands-and-Heritage", "name": "Department of Planning, Lands and Heritage", "type": "State Department", "jurisdiction": "WA", "portfolio": "Planning", "website": "https://www.dplh.wa.gov.au/", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": false, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": false, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 0, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": false }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "", "official_site_url": "https://www.dplh.wa.gov.au/", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available." }, "global_initiatives": null, "strategy": null, "ideas": [ { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "News story\n24 March 2026\nFishing Boat Harbour added to State Heritage Register\nRecognition comes as new heritage plaques roll out across Fremantle\nNews story\n24 March 2026\nAmendments underway to support divestment of Aboriginal land\nNew legislation is being prepared to modernise the Aboriginal Affairs Planning Authority Act 1972 (AAPA Act), removing longstanding barriers to the divestment of Aboriginal land held by the Aboriginal Lands Trust (ALT) and the Aboriginal Affairs Planning Authority.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "News story\n24 March 2026\nFishing Boat Harbour added to State Heritage Register\nRecognition comes as new heritage plaques roll out across Fremantle\nNews story\n24 March 2026\nAmendments underway to support divestment of Aboriginal land\nNew legislation is being prepared to modernise the Aboriginal Affairs Planning Authority Act 1972 (AAPA Act), removing longstanding barriers to the divestment of Aboriginal land held by the Aboriginal Lands Trust (ALT) and the Aboriginal Affairs Planning Authority.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Last updated:\n9 April 2026\nAnnouncements\nNews story\n9 April 2026\nDPLH Bolsters Executive Leadership to Drive Strategic Delivery\nThe Department of Planning, Lands and Heritage (DPLH) has appointed three new Deputy Directors General to its executive leadership team, signalling a new phase of strategic delivery.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Last updated:\n9 April 2026\nAnnouncements\nNews story\n9 April 2026\nDPLH Bolsters Executive Leadership to Drive Strategic Delivery\nThe Department of Planning, Lands and Heritage (DPLH) has appointed three new Deputy Directors General to its executive leadership team, signalling a new phase of strategic delivery.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Services\nOur services\nCorporate information\nPrivacy Policy\nContact us\nMinisterial reporting\nHon Simone McGurk BA(Arts) BA(Comms) MLA\nMinister for Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women\nHon John Carey BA MLA\nMinister for Planning and Lands; Housing and Works; Health Infrastructure\nHon Don Punch BPsych BSocwk MBA MLA\nMinister for Aboriginal Affairs; Water; Climate Resilience; South West\nCorporate executive\nAnthony Kannis\nDirector General\nKathy Bonus\nChief Planning Advisor - Reform, Design and State Assessment\nMatt Darcey\nAssistant Director General - Land Use Management\nKristi Clarke\nAssistant Director General - Heritage and Property Services\nJaime Lundberg\nAssistant Director General - Strategy and Engagement\nSanta Cardenia\nAssistant Director General - Business and Corporate Services\nDavid Saunders\nAssistant Director General - Land Use Planning", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/about.html (https://www.dplh.wa.gov.au/about-website)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [], "_meta": { "snapshot_built_at": "2026-05-14T02:12:44+00:00", "strategy_brief_meta": null, "ideas_manifest": { "entity_id": "S-WA-011", "entity_name": "Department of Planning, Lands and Heritage", "folder_name": "Department-of-Planning-Lands-and-Heritage", "generated_at": "2026-05-09T23:06:22.342286+00:00", "idea_count": 12, "markdown": "ideas/Department-of-Planning-Lands-and-Heritage_ideas.md", 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