{ "entity_id": "S-NSW-009", "folder": "Department-of-Planning-Housing-and-Infrastructure", "name": "Department of Planning, Housing and Infrastructure", "type": "State Department", "jurisdiction": "NSW", "portfolio": "Planning, Housing and Infrastructure", "website": "https://www.planning.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 5, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Placemaking NSW creates and cares for places that people love.", "official_site_url": "https://www.planning.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Place Management NSW and Luna Park Reserve Trust Annual Report 2024–2025 (PDF, 5.5 MB) get_app", "url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Place Management NSW and Luna Park Reserve Trust Annual Report 2023–2024 (PDF, 1.9 MB) get_app", "url": "https://www.planning.nsw.gov.au/sites/default/files/2024-12/place-management-nsw-luna-park-reserve-trust-annual-report-2023-2024.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Place Management NSW and Luna Park Reserve Trust Annual Report 2022–2023 (PDF, 3.5 MB) get_app", "url": "https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2022-2023.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Place Management NSW and Luna Park Reserve Trust Annual Report 2021–2022 (PDF, 5.1 MB) get_app", "url": "https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Place Management NSW Annual Report 2020–2021 (PDF, 8.3 MB) get_app", "url": "https://www.planning.nsw.gov.au/sites/default/files/2023-11/place-management-nsw-annual-report-2020-2021.pdf", "period": "2020-21", "confidence": "high" }, { "type": "strategie", "title": "Place Management NSW Reconciliation Action Plan (PDF, 8.4 MB) get_app", "url": "https://www.planning.nsw.gov.au/sites/default/files/2026-04/place-management-nsw-innovate-reconciliation-action-plan.pdf", "period": "2026", "confidence": "medium" } ], "purpose": { "text": "Placemaking NSW creates and cares for places that people love.", "source_url": "", "source_page": 4, "source_deep_url": "" }, "vision": { "text": "Creating and caring for places that people love.", "source_url": "", "source_page": 6, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Trusted leaders in placemaking", "description": "Trusted leaders in placemaking", "source_url": "", "source_page": 20, "source_deep_url": "" }, { "title": "Connected to Country", "description": "Connected to Country", "source_url": "", "source_page": 20, "source_deep_url": "" }, { "title": "Unlocking the economic value of place", "description": "Unlocking the economic value of place", "source_url": "", "source_page": 20, "source_deep_url": "" }, { "title": "Leading sustainable transformation", "description": "Leading sustainable transformation", "source_url": "", "source_page": 20, "source_deep_url": "" }, { "title": "Investing in our organisation", "description": "Investing in our organisation", "source_url": "", "source_page": 21, "source_deep_url": "" } ], "values": [ { "name": "Diversity", "description": "", "source_url": "", "source_page": null }, { "name": "Inclusion", "description": "", "source_url": "", "source_page": null }, { "name": "Sustainability", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Priority area 1: Trusted leaders in placemaking", "description": "Hosted approximately 26.4 million people to Darling Harbour and 13.9 million people to The Rocks through venues, events and activations.", "activities": [ "Delivery of over 400 activations", "Hosting hallmark events", "White Bay Power Station activities", "Chinese Garden of Friendship", "ICC Sydney events" ], "source_url": "", "source_page": 19, "source_deep_url": "" }, { "name": "Priority area 2: Connected to Country", "description": "Finalised the Bays West Connecting with Country Framework.", "activities": [ "Cultural review and input to several projects", "First Nations Advisors working across projects", "Community session facilitated by Gujaga Foundation" ], "source_url": "", "source_page": 20, "source_deep_url": "" }, { "name": "Priority area 3: Unlocking the economic value of place", "description": "Placemaking NSW drives the sustained competitive advantage of Sydney and NSW through its internationally significant portfolio of special precincts and places.", "activities": [ "Facilitating hallmark events", "ICC Sydney events", "$2 billion Harbourside mixed use re-development" ], "source_url": "", "source_page": 20, "source_deep_url": "" }, { "name": "Priority area 4: Leading sustainable transformation", "description": "Working towards net zero emissions target by 2035 for Scope 1 and 2 emissions.", "activities": [ "Net Zero Pathway audits", "24 projects completed or commenced", "ICC Sydney sustainability efforts" ], "source_url": "", "source_page": 21, "source_deep_url": "" }, { "name": "Priority area 5: Investing in our organisation", "description": "Regular engagement and collaboration with stakeholders across precincts, industry and government supporting and enabling the delivery of NSW Government priorities.", "activities": [ "People Matter Employee Survey", "Launched a new intranet site", "Procurement strategy finalised" ], "source_url": "", "source_page": 21, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Net Zero Pathway audits", "target": "Completed for each of the major assets, including the public domain", "latest_result": "Completed", "status": "Achieved", "target_source_url": "", "target_source_page": 21, "result_source_url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "result_source_page": 21 }, { "code": "CCE02", "measure": "Projects completed or commenced", "target": "24 projects completed or commenced with predicted savings of $33k and 136 MWh in energy, 97 tonnes CO2-e and 3.59 NABERS Energy Stars", "latest_result": "24 projects completed or commenced", "status": "Achieved", "target_source_url": "", "target_source_page": 21, "result_source_url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "result_source_page": 21 }, { "code": "CCE03", "measure": "ICC Sydney sustainability efforts", "target": "76% operational waste diversion from landfill", "latest_result": "71% operational waste diversion from landfill", "status": "Partially achieved", "target_source_url": "", "target_source_page": 21, "result_source_url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "result_source_page": 21 } ], "document_alignment_terms": { "must_support": [ "Placemaking NSW creates and cares for places that people love.", "Creating and caring for places that people love.", "Trusted leaders in placemaking", "Connected to Country", "Unlocking the economic value of place", "Leading sustainable transformation", "Investing in our organisation" ], "watch_terms": [ "Net Zero Pathway audits", "Projects completed or commenced", "ICC Sydney sustainability efforts" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Creating and caring for places that people love.", "vision_source_page": 6, "purposes": "Placemaking NSW creates and cares for places that people love.", "purposes_source_page": 4, "how_we_deliver": "Placemaking NSW aims to foster well-connected communities with quality local environments by ensuring a cohesive approach across the precincts.", "how_we_deliver_source_page": 8, "government_priorities": [ { "text": "Trusted leaders in placemaking", "source_page": 20 }, { "text": "Connected to Country", "source_page": 20 }, { "text": "Unlocking the economic value of place", "source_page": 20 }, { "text": "Leading sustainable transformation", "source_page": 20 }, { "text": "Investing in our organisation", "source_page": 21 } ], "outcomes": [ { "name": "Priority area 1: Trusted leaders in placemaking", "description": "Hosted approximately 26.4 million people to Darling Harbour and 13.9 million people to The Rocks through venues, events and activations.", "key_activities": [ "Delivery of over 400 activations", "Hosting hallmark events", "White Bay Power Station activities", "Chinese Garden of Friendship", "ICC Sydney events" ], "source_page": 19 }, { "name": "Priority area 2: Connected to Country", "description": "Finalised the Bays West Connecting with Country Framework.", "key_activities": [ "Cultural review and input to several projects", "First Nations Advisors working across projects", "Community session facilitated by Gujaga Foundation" ], "source_page": 20 }, { "name": "Priority area 3: Unlocking the economic value of place", "description": "Placemaking NSW drives the sustained competitive advantage of Sydney and NSW through its internationally significant portfolio of special precincts and places.", "key_activities": [ "Facilitating hallmark events", "ICC Sydney events", "$2 billion Harbourside mixed use re-development" ], "source_page": 20 }, { "name": "Priority area 4: Leading sustainable transformation", "description": "Working towards net zero emissions target by 2035 for Scope 1 and 2 emissions.", "key_activities": [ "Net Zero Pathway audits", "24 projects completed or commenced", "ICC Sydney sustainability efforts" ], "source_page": 21 }, { "name": "Priority area 5: Investing in our organisation", "description": "Regular engagement and collaboration with stakeholders across precincts, industry and government supporting and enabling the delivery of NSW Government priorities.", "key_activities": [ "People Matter Employee Survey", "Launched a new intranet site", "Procurement strategy finalised" ], "source_page": 21 } ], "values": [ "Diversity", "Inclusion", "Sustainability" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Net Zero Pathway audits", "target": "Completed for each of the major assets, including the public domain", "source_page": 21 }, { "code": "CCE02", "measure": "Projects completed or commenced", "target": "24 projects completed or commenced with predicted savings of $33k and 136 MWh in energy, 97 tonnes CO2-e and 3.59 NABERS Energy Stars", "source_page": 21 }, { "code": "CCE03", "measure": "ICC Sydney sustainability efforts", "target": "76% operational waste diversion from landfill", "source_page": 21 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Net Zero Pathway audits", "result": "Completed", "status": "Achieved", "source_page": 21 }, { "code": "CCE02", "measure": "Projects completed or commenced", "result": "24 projects completed or commenced", "status": "Achieved", "source_page": 21 }, { "code": "CCE03", "measure": "ICC Sydney sustainability efforts", "result": "71% operational waste diversion from landfill", "status": "Partially achieved", "source_page": 21 } ], "_source_urls": { "annual_report_url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 112]\nInternal Audit and Risk Management Attestation Statement for the\n2020-2021 Financial Year for Place Management NSW\nI, Anita Mitchell, Chief Executive, Place Management NSW, am of the opinion that Place\nManagement NSW has internal audit and risk management processes in operation that are\ncompliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore Requirements\nRisk Management Framework\n1.1 The Accountable Authority shall accept ultimate responsibility and Compliant\naccountability for risk management in the agency.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-11/place-management-nsw-annual-report-2020-2021.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 112]\nInternal Audit and Risk Management Attestation Statement for the\n2020-2021 Financial Year for Place Management NSW\nI, Anita Mitchell, Chief Executive, Place Management NSW, am of the opinion that Place\nManagement NSW has internal audit and risk management processes in operation that are\ncompliant with the seven (7) Core Requirements set out in the Internal Audit and Risk\nManagement Policy for the General Government Sector, specifically:\nCore Requirements\nRisk Management Framework\n1.1 The Accountable Authority shall accept ultimate responsibility and Compliant\naccountability for risk management in the agency.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-11/place-management-nsw-annual-report-2020-2021.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 25]\nMarketing KPI Performance 2021-22\nThe Rocks\nChannel Target Result\nPR 200 m reach 213 m reach\nWebsite 915,493 sessions 1,111,559 sessions\nEmail 15% click to open 13.3% click to open\n7230 engaged database 12,996 engaged database\nSocial 4.5% Facebook engagement rate 4.3% Facebook engagement rate\n1.8% Instagram engagement rate 0.8% Instagram engagement rate\nDarling Harbour\nChannel Target Result\nPR 137.5 m reach 134 m reach\nWebsite 1.182 m sessions 1.223 m sessions\nEmail 18% click to open 17.39% click to open\n15,378 engaged database 22,095 engaged database\nSocial 3.5% Facebook engagement rate 5.8 % Facebook engagement rate\n1.8% Instagram engagement rate 1.2% Instagram engagement rate\nVenue Hire KPI Performance 2021-22\nThe Rocks\nFY - 2021/22 Total\nVenue Hire - The Rocks Budget $219,981\nVenue Hire - The Rocks Actual $264,683\nVariance +$44,702\nDarling Harbour\nFY - 2021/22 Total", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2021-22.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 25]\nMarketing KPI Performance 2021-22\nThe Rocks\nChannel Target Result\nPR 200 m reach 213 m reach\nWebsite 915,493 sessions 1,111,559 sessions\nEmail 15% click to open 13.3% click to open\n7230 engaged database 12,996 engaged database\nSocial 4.5% Facebook engagement rate 4.3% Facebook engagement rate\n1.8% Instagram engagement rate 0.8% Instagram engagement rate\nDarling Harbour\nChannel Target Result\nPR 137.5 m reach 134 m reach\nWebsite 1.182 m sessions 1.223 m sessions\nEmail 18% click to open 17.39% click to open\n15,378 engaged database 22,095 engaged database\nSocial 3.5% Facebook engagement rate 5.8 % Facebook engagement rate\n1.8% Instagram engagement rate 1.2% Instagram engagement rate\nVenue Hire KPI Performance 2021-22\nThe Rocks\nFY - 2021/22 Total\nVenue Hire - The Rocks Budget $219,981\nVenue Hire - The Rocks Actual $264,683\nVariance +$44,702\nDarling Harbour\nFY - 2021/22 Total", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2021-22.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 5]\nCONTENTS\nLetter of submission 3 Risk management and insurance activities 110\nChair Report 6 Internal Audit and Risk Management\nAttestation Statement –\nPlacemaking NSW 7 Place Management NSW 112\nChief Executive Report 8 Internal Audit and Risk Management\nAttestation –\nChief Operating Officer Report 9\nLuna Park Reserve Trust 114\nCharter 10\nDigital information security policy\nattestation 2019-20 –\nAims and objectives 11\nPlace Management NSW 116\nAccess 11\nDigital information security policy\nattestation 2019-20 –\nManagement and structure 12\nLuna Park Reserve Trust 117\nSummary review of operations 18\nMulticultural Policies and Services Program 118\nFunds granted to non-government\nWork Health and Safety (WHS) 118\ncommunity organisations 28\nBudgets 119\nManagement and activities 28\nAdditional matters for inclusion 120\nHuman Resources 29\nNumbers and remuneration of\nConsultants 29", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-11/place-management-nsw-annual-report-2020-2021.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 5]\nCONTENTS\nLetter of submission 3 Risk management and insurance activities 110\nChair Report 6 Internal Audit and Risk Management\nAttestation Statement –\nPlacemaking NSW 7 Place Management NSW 112\nChief Executive Report 8 Internal Audit and Risk Management\nAttestation –\nChief Operating Officer Report 9\nLuna Park Reserve Trust 114\nCharter 10\nDigital information security policy\nattestation 2019-20 –\nAims and objectives 11\nPlace Management NSW 116\nAccess 11\nDigital information security policy\nattestation 2019-20 –\nManagement and structure 12\nLuna Park Reserve Trust 117\nSummary review of operations 18\nMulticultural Policies and Services Program 118\nFunds granted to non-government\nWork Health and Safety (WHS) 118\ncommunity organisations 28\nBudgets 119\nManagement and activities 28\nAdditional matters for inclusion 120\nHuman Resources 29\nNumbers and remuneration of\nConsultants 29", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-11/place-management-nsw-annual-report-2020-2021.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 25]\nMarketing KPI Performance 2021-22\nThe Rocks\nChannel Target Result\nPR 200 m reach 213 m reach\nWebsite 915,493 sessions 1,111,559 sessions\nEmail 15% click to open 13.3% click to open\n7230 engaged database 12,996 engaged database\nSocial 4.5% Facebook engagement rate 4.3% Facebook engagement rate\n1.8% Instagram engagement rate 0.8% Instagram engagement rate\nDarling Harbour\nChannel Target Result\nPR 137.5 m reach 134 m reach\nWebsite 1.182 m sessions 1.223 m sessions\nEmail 18% click to open 17.39% click to open\n15,378 engaged database 22,095 engaged database\nSocial 3.5% Facebook engagement rate 5.8 % Facebook engagement rate\n1.8% Instagram engagement rate 1.2% Instagram engagement rate\nVenue Hire KPI Performance 2021-22\nThe Rocks\nFY - 2021/22 Total\nVenue Hire - The Rocks Budget $219,981\nVenue Hire - The Rocks Actual $264,683\nVariance +$44,702\nDarling Harbour\nFY - 2021/22 Total", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 25]\nMarketing KPI Performance 2021-22\nThe Rocks\nChannel Target Result\nPR 200 m reach 213 m reach\nWebsite 915,493 sessions 1,111,559 sessions\nEmail 15% click to open 13.3% click to open\n7230 engaged database 12,996 engaged database\nSocial 4.5% Facebook engagement rate 4.3% Facebook engagement rate\n1.8% Instagram engagement rate 0.8% Instagram engagement rate\nDarling Harbour\nChannel Target Result\nPR 137.5 m reach 134 m reach\nWebsite 1.182 m sessions 1.223 m sessions\nEmail 18% click to open 17.39% click to open\n15,378 engaged database 22,095 engaged database\nSocial 3.5% Facebook engagement rate 5.8 % Facebook engagement rate\n1.8% Instagram engagement rate 1.2% Instagram engagement rate\nVenue Hire KPI Performance 2021-22\nThe Rocks\nFY - 2021/22 Total\nVenue Hire - The Rocks Budget $219,981\nVenue Hire - The Rocks Actual $264,683\nVariance +$44,702\nDarling Harbour\nFY - 2021/22 Total", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Priority area 1: Trusted leaders in placemaking\n• Hosted approximately 26.4 million people to Darling Harbour and 13.9 million people to The\nRocks through venues, events and activations.\n• Delivery of over 400 activations, with over 90% of these free to attend included delivery of\nhallmark events in our precincts including New Year’s Eve and Vivid, and major tourism\ninitiatives such as Sydney Festival, Lunar New Year, St Patrick’s Day, Anzac Day, Easter\nSchool Holiday program, Barangaroo Artisan Markets, Buddhas Birthday Festival, and the\nSydney Marathon.\n• Continued delivery of the successful Place Experience program providing ongoing, free\nactivations that create precinct vibrancy and regular visitation.\n• White Bay Power Station hosted an extensive program of activities including Sydney Open\nWeekend, Foxtel Upfront, GQ Men of the Year Awards, UNSW Built Environment Awards,", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2024-25.pdf (https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Priority area 1: Trusted leaders in placemaking\n• Hosted approximately 26.4 million people to Darling Harbour and 13.9 million people to The\nRocks through venues, events and activations.\n• Delivery of over 400 activations, with over 90% of these free to attend included delivery of\nhallmark events in our precincts including New Year’s Eve and Vivid, and major tourism\ninitiatives such as Sydney Festival, Lunar New Year, St Patrick’s Day, Anzac Day, Easter\nSchool Holiday program, Barangaroo Artisan Markets, Buddhas Birthday Festival, and the\nSydney Marathon.\n• Continued delivery of the successful Place Experience program providing ongoing, free\nactivations that create precinct vibrancy and regular visitation.\n• White Bay Power Station hosted an extensive program of activities including Sydney Open\nWeekend, Foxtel Upfront, GQ Men of the Year Awards, UNSW Built Environment Awards,", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2024-25.pdf (https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 114]\nHeading Compliance Basis for, or source of, Completed (Yes, No, Page reference\nrequirement requirement N/A)\nConsultants TPG25-10a 2.6 Yes 29\nInternational travel TPG25-10a 2.7 Yes 29\nRequirements arising TPG25-10a 2.8 Yes 29\nfrom employment\narrangements\nLegislation TPG25-10a 2 Yes 29\nadministered by the\nagency\nChanges to TPG25-10a 2 Yes 30\nlegislation or\nsignificant judicial\ndecisions\nPIPP Act TPG25-10a 2.9 Yes 30\nrequirements\nGIPA Act TPG25-10a 2.10 Yes 30\nrequirements\nRisk Management TPG25-10a 2 Yes 30\nand insurance\nactivities\nInternal audit and TPG25-10a 2.11 Yes 31\nrisk management\nTPP20-08\npolicy attestation\n5.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 114]\nHeading Compliance Basis for, or source of, Completed (Yes, No, Page reference\nrequirement requirement N/A)\nConsultants TPG25-10a 2.6 Yes 29\nInternational travel TPG25-10a 2.7 Yes 29\nRequirements arising TPG25-10a 2.8 Yes 29\nfrom employment\narrangements\nLegislation TPG25-10a 2 Yes 29\nadministered by the\nagency\nChanges to TPG25-10a 2 Yes 30\nlegislation or\nsignificant judicial\ndecisions\nPIPP Act TPG25-10a 2.9 Yes 30\nrequirements\nGIPA Act TPG25-10a 2.10 Yes 30\nrequirements\nRisk Management TPG25-10a 2 Yes 30\nand insurance\nactivities\nInternal audit and TPG25-10a 2.11 Yes 31\nrisk management\nTPP20-08\npolicy attestation\n5.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 5699395, "link_text": "Place Management NSW and Luna Park Reserve Trust Annual Report 2024–2025 (PDF, 5.5 MB) get_app" }, { "category": "annual-reports", "year": "2023-24", "url": "https://www.planning.nsw.gov.au/sites/default/files/2024-12/place-management-nsw-luna-park-reserve-trust-annual-report-2023-2024.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 1950099, "link_text": "Place Management NSW and Luna Park Reserve Trust Annual Report 2023–2024 (PDF, 1.9 MB) get_app" }, { "category": "annual-reports", "year": "2022-23", "url": "https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2022-2023.pdf", "file": "annual-reports/2022-23.pdf", "bytes": 3633149, "link_text": "Place Management NSW and Luna Park Reserve Trust Annual Report 2022–2023 (PDF, 3.5 MB) get_app" }, { "category": "annual-reports", "year": "2021-22", "url": "https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf", "file": "annual-reports/2021-22.pdf", "bytes": 5437097, "link_text": "Place Management NSW and Luna Park Reserve Trust Annual Report 2021–2022 (PDF, 5.1 MB) get_app" }, { "category": "annual-reports", "year": "2020-21", "url": "https://www.planning.nsw.gov.au/sites/default/files/2023-11/place-management-nsw-annual-report-2020-2021.pdf", "file": "annual-reports/2020-21.pdf", "bytes": 8672298, "link_text": "Place Management NSW Annual Report 2020–2021 (PDF, 8.3 MB) get_app" }, { "category": "strategies", "year": "2026", "url": "https://www.planning.nsw.gov.au/sites/default/files/2026-04/place-management-nsw-innovate-reconciliation-action-plan.pdf", "file": "strategies/place-management-nsw-innovate-reconciliation-action-plan.pdf", "bytes": 8780598, "link_text": "Place Management NSW Reconciliation Action Plan (PDF, 8.4 MB) get_app" }, { "category": "other-pdfs", "year": "2024-25", "url": "https://www.planning.nsw.gov.au/sites/default/files/2025-12/placemaking-nsw-year-in-review-2024-2025.pdf", "file": "other-pdfs/placemaking-nsw-year-in-review-2024-2025.pdf", "bytes": 6107048, "link_text": "Placemaking NSW Year in Review 2024–2025 (PDF, 5.8 MB) get_app" }, { "category": "other-pdfs", "year": "2023-24", "url": "https://www.planning.nsw.gov.au/sites/default/files/2024-12/placemaking-nsw-year-in-review-2023-2024.pdf", "file": "other-pdfs/placemaking-nsw-year-in-review-2023-2024.pdf", "bytes": 7720132, "link_text": "Placemaking NSW Year in Review 2023–2024 (PDF, 7.4 MB) get_app" }, { "category": "other-pdfs", "year": "2024", "url": "https://www.planning.nsw.gov.au/sites/default/files/2024-12/nsw-public-spaces-charter.pdf", "file": "other-pdfs/nsw-public-spaces-charter.pdf", "bytes": 9296174, "link_text": "NSW Public Spaces Charter (PDF, 8.9 MB) get_app" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:12:44+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Department-of-Planning-Housing-and-Infrastructure", "annual_report": { "file": "annual-reports\\2024-25.txt", "url": "https://www.planning.nsw.gov.au/sites/default/files/2025-11/place-management-nsw-luna-park-reserve-trust-annual-report-2024-2025.pdf", "year": "2024-25" }, "corporate_plan": { "file": null, "url": "", "year": null }, "usage": { "input_tokens": 20717, "output_tokens": 1122, "total_tokens": 21839, "model": "nova-micro" }, "cost_usd": 0.000882175, "elapsed_seconds": 14.8, "generated_at": "2026-05-13T04:02:01+00:00" }, "ideas_manifest": { "entity_id": "S-NSW-009", "entity_name": "Department of Planning, Housing and Infrastructure", "folder_name": "Department-of-Planning-Housing-and-Infrastructure", "generated_at": "2026-05-09T23:06:07.122280+00:00", "idea_count": 12, "markdown": "ideas/Department-of-Planning-Housing-and-Infrastructure_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Department-of-Planning-Housing-and-Infrastructure_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }