{ "entity_id": "O-000901", "folder": "Department-of-Parliamentary-Services", "name": "Department of Parliamentary Services", "type": "Parliamentary Department", "jurisdiction": "Commonwealth", "portfolio": "Parliamentary Departments (not a portfolio)", "website": "http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": true, "has_global_initiatives_text": true, "has_global_initiatives_structured": true, "n_global_initiatives": 9, "has_ideas": true, "has_artifacts": true, "n_ideas": 8, "n_legislation": 3, "n_artifacts": 8, "n_kpi_targets": 13, "n_kpi_results": 13, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]", "official_site_url": "http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services", "source_documents": [ { "type": "annual_report", "title": "DPS Annual Report 2024-25", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Parliamentary Leadership Taskforce 2023 Annual Report (PDF, 665 KB)", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf", "period": "2023", "confidence": "high" }, { "type": "annual_report", "title": "Parliamentary Leadership Taskforce 2022 Annual Report (PDF, 586 KB)", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf", "period": "2022", "confidence": "high" } ], "purpose": { "text": "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]", "source_url": "", "source_page": 10, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Embedding our values and behaviours even further into our work", "description": "Embedding our values and behaviours even further into our work", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "description": "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Establishing and maintaining relationships with the 48th Parliament", "description": "Establishing and maintaining relationships with the 48th Parliament", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Delivering sustainable, efficient, timely services that meet best practice", "description": "Delivering sustainable, efficient, timely services that meet best practice", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Demonstrating financial sustainability and capability", "description": "Demonstrating financial sustainability and capability", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Deepening partnerships with key stakeholders and clients", "description": "Deepening partnerships with key stakeholders and clients", "source_url": "", "source_page": 6, "source_deep_url": "" } ], "values": [ { "name": "Integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "description": "The department supports the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintains the Australian Parliament House, and engages with the community.", "activities": [ "Ensure technology and infrastructure planning reflects the current and future needs of the Parliament, including secure access to digital information.", "Continual review of physical security and cybersecurity systems and processes.", "Maintain and enhance the flexible and accessible delivery of advice, information, research, and services to reflect the current and evolving needs of our clients.", "Ensure the work of the Parliament is recorded, reported and accessible.", "Support the implementation of DPS-specific recommendations from the Review of the Parliamentary Workplace: Responding to Serious Incidents and the Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces." ], "source_url": "", "source_page": 13, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Maintain availability of core parliamentary ICT systems", "target": "90%", "latest_result": "99%", "status": "Achieved", "target_source_url": "", "target_source_page": 27, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 27 }, { "code": "CCE02", "measure": "Satisfaction with ICT service quality", "target": "85%", "latest_result": "78%", "status": "Not Achieved", "target_source_url": "", "target_source_page": 28, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 28 }, { "code": "CCE03", "measure": "Provide secure ICT systems", "target": "85%", "latest_result": "83%", "status": "Not Achieved", "target_source_url": "", "target_source_page": 29, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 29 }, { "code": "CCE04", "measure": "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "target": "90%", "latest_result": "96%", "status": "Achieved", "target_source_url": "", "target_source_page": 30, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 30 }, { "code": "CCE05", "measure": "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "target": "85%", "latest_result": "87%", "status": "Achieved", "target_source_url": "", "target_source_page": 31, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 31 }, { "code": "CCE06", "measure": "Broadcasting systems availability", "target": "90%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 32, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 32 }, { "code": "CCE07", "measure": "Participant satisfaction with event experience", "target": "85%", "latest_result": "92%", "status": "Achieved", "target_source_url": "", "target_source_page": 33, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 33 }, { "code": "CCE08", "measure": "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "target": "85%", "latest_result": "92%", "status": "Achieved", "target_source_url": "", "target_source_page": 34, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 34 }, { "code": "CCE09", "measure": "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "target": "85%", "latest_result": "92%", "status": "Achieved", "target_source_url": "", "target_source_page": 35, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 35 }, { "code": "CCE10", "measure": "Capital Works projects delivered within budget and against milestones", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 36, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 36 }, { "code": "CCE11", "measure": "Effectiveness of the design integrity process", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 37, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 37 }, { "code": "CCE12", "measure": "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 38, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 38 }, { "code": "CCE13", "measure": "Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "", "target_source_page": 39, "result_source_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "result_source_page": 39 } ], "document_alignment_terms": { "must_support": [ "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on support", "Embedding our values and behaviours even further into our work", "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "Establishing and maintaining relationships with the 48th Parliament", "Delivering sustainable, efficient, timely services that meet best practice", "Demonstrating financial sustainability and capability", "Deepening partnerships with key stakeholders and clients" ], "watch_terms": [ "Maintain availability of core parliamentary ICT systems", "Satisfaction with ICT service quality", "Provide secure ICT systems", "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "Broadcasting systems availability", "Participant satisfaction with event experience", "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "Capital Works projects delivered within budget and against milestones", "Effectiveness of the design integrity process", "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": { "focus_areas": [ "Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "Enhance the Parliament’s engagement with the community", "Effective stewardship of Parliament House" ], "initiatives": [ { "name": "Parliamentary Technology and Infrastructure Initiative", "focus_area": "Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "jurisdiction": "United States", "run_by": "Congressional Budget Office (CBO)", "year": "2000", "status": "Active", "what_it_does": "The initiative focuses on modernizing the technology infrastructure of the U.S. Congress, ensuring secure and efficient access to digital information and services.", "why_relevant": "", "find_more_title": "Search CBO Technology Initiatives", "find_more_url": "https://www.google.com/search?q=CBO+Technology+Initiatives" }, { "name": "Digital Engagement Program", "focus_area": "Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "jurisdiction": "United Kingdom", "run_by": "House of Commons Commission", "year": "2015", "status": "Active", "what_it_does": "The program enhances digital engagement with parliamentary content and improves the visitor experience at Parliament.", "why_relevant": "", "find_more_title": "Search UK House of Commons Digital Engagement", "find_more_url": "https://www.google.com/search?q=UK+House+of+Commons+Digital+Engagement" }, { "name": "ICT Security Enhancement Project", "focus_area": "Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "jurisdiction": "Canada", "run_by": "Library of Parliament", "year": "2018", "status": "Active", "what_it_does": "The project focuses on securing ICT systems and infrastructure to protect sensitive parliamentary information.", "why_relevant": "", "find_more_title": "Search Canadian ICT Security", "find_more_url": "https://www.google.com/search?q=Canadian+ICT+Security" }, { "name": "Community Outreach Program", "focus_area": "Enhance the Parliament’s engagement with the community", "jurisdiction": "New Zealand", "run_by": "New Zealand Parliament", "year": "2010", "status": "Active", "what_it_does": "The program fosters understanding of parliamentary democracy through media, social media, and collaborative relationships with the community.", "why_relevant": "", "find_more_title": "Search New Zealand Parliament Community Outreach", "find_more_url": "https://www.google.com/search?q=New+Zealand+Parliament+Community+Outreach" }, { "name": "Youth Engagement Initiative", "focus_area": "Enhance the Parliament’s engagement with the community", "jurisdiction": "Singapore", "run_by": "Parliament of Singapore", "year": "2012", "status": "Active", "what_it_does": "The initiative engages young people in parliamentary processes through educational programs and youth parliaments.", "why_relevant": "", "find_more_title": "Search Singapore Youth Parliament", "find_more_url": "https://www.google.com/search?q=Singapore+Youth+Parliament" }, { "name": "Social Media Strategy", "focus_area": "Enhance the Parliament’s engagement with the community", "jurisdiction": "European Union", "run_by": "European Parliament", "year": "2014", "status": "Active", "what_it_does": "The strategy enhances the European Parliament’s engagement with the community through active use of social media platforms.", "why_relevant": "", "find_more_title": "Search EU Parliament Social Media", "find_more_url": "https://www.google.com/search?q=EU+Parliament+Social+Media" }, { "name": "Asset Maintenance Program", "focus_area": "Effective stewardship of Parliament House", "jurisdiction": "United Kingdom", "run_by": "Parliament Estates Office", "year": "1990", "status": "Active", "what_it_does": "The program focuses on the maintenance and adaptation of the UK Parliament buildings to ensure their longevity and functionality.", "why_relevant": "", "find_more_title": "Search UK Parliament Estates Office", "find_more_url": "https://www.google.com/search?q=UK+Parliament+Estates+Office" }, { "name": "Design Integrity Framework", "focus_area": "Effective stewardship of Parliament House", "jurisdiction": "Canada", "run_by": "Library of Parliament", "year": "2005", "status": "Active", "what_it_does": "The framework ensures that any changes to Parliament buildings respect the original design intent and integrity.", "why_relevant": "", "find_more_title": "Search Canadian Design Integrity Framework", "find_more_url": "https://www.google.com/search?q=Canadian+Design+Integrity+Framework" }, { "name": "Visitor Experience Enhancement", "focus_area": "Effective stewardship of Parliament House", "jurisdiction": "United States", "run_by": "National Park Service", "year": "2008", "status": "Active", "what_it_does": "The initiative focuses on improving the visitor experience at historic sites, including Parliament buildings, through enhanced facilities and services.", "why_relevant": "", "find_more_title": "Search US National Park Service Visitor Experience", "find_more_url": "https://www.google.com/search?q=US+National+Park+Service+Visitor+Experience" } ], "count": 9 }, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]", "purposes_source_page": 10, "how_we_deliver": "DPS provides services and products to support the functions of the Parliament and the work of Parliamentarians. The department collaborates with other Parliamentary departments and provides or facilitates: library and research services, ICT products and services around the nation, broadcasting, photography and Hansard services, physical and cyber security services, building, grounds and design integrity, art collection and exhibition services, furniture and asset management services, visitor services and the Parliament Shop, catering and event management services, and health and wellbeing services. [CP p.10]", "how_we_deliver_source_page": 10, "government_priorities": [ { "text": "Embedding our values and behaviours even further into our work", "source_page": 6 }, { "text": "Improved governance through reviewing our legislative, regulatory, compliance and policy obligations", "source_page": 6 }, { "text": "Establishing and maintaining relationships with the 48th Parliament", "source_page": 6 }, { "text": "Delivering sustainable, efficient, timely services that meet best practice", "source_page": 6 }, { "text": "Demonstrating financial sustainability and capability", "source_page": 6 }, { "text": "Deepening partnerships with key stakeholders and clients", "source_page": 6 } ], "outcomes": [ { "name": "Outcome 1: Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community", "description": "The department supports the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintains the Australian Parliament House, and engages with the community.", "key_activities": [ "Ensure technology and infrastructure planning reflects the current and future needs of the Parliament, including secure access to digital information.", "Continual review of physical security and cybersecurity systems and processes.", "Maintain and enhance the flexible and accessible delivery of advice, information, research, and services to reflect the current and evolving needs of our clients.", "Ensure the work of the Parliament is recorded, reported and accessible.", "Support the implementation of DPS-specific recommendations from the Review of the Parliamentary Workplace: Responding to Serious Incidents and the Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces." ], "source_page": 13 } ], "values": [ "Integrity", "Collaboration", "Excellence", "Respect", "Innovation" ], "values_framework_name": "Parliamentary Service Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Maintain availability of core parliamentary ICT systems", "target": "90%", "source_page": 27 }, { "code": "CCE02", "measure": "Satisfaction with ICT service quality", "target": "85%", "source_page": 28 }, { "code": "CCE03", "measure": "Provide secure ICT systems", "target": "85%", "source_page": 29 }, { "code": "CCE04", "measure": "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "target": "90%", "source_page": 30 }, { "code": "CCE05", "measure": "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "target": "85%", "source_page": 31 }, { "code": "CCE06", "measure": "Broadcasting systems availability", "target": "90%", "source_page": 32 }, { "code": "CCE07", "measure": "Participant satisfaction with event experience", "target": "85%", "source_page": 33 }, { "code": "CCE08", "measure": "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "target": "85%", "source_page": 34 }, { "code": "CCE09", "measure": "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "target": "85%", "source_page": 35 }, { "code": "CCE10", "measure": "Capital Works projects delivered within budget and against milestones", "target": "100%", "source_page": 36 }, { "code": "CCE11", "measure": "Effectiveness of the design integrity process", "target": "100%", "source_page": 37 }, { "code": "CCE12", "measure": "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility", "target": "100%", "source_page": 38 }, { "code": "CCE13", "measure": "Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report", "target": "100%", "source_page": 39 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Maintain availability of core parliamentary ICT systems", "result": "99%", "status": "Achieved", "source_page": 27 }, { "code": "CCE02", "measure": "Satisfaction with ICT service quality", "result": "78%", "status": "Not Achieved", "source_page": 28 }, { "code": "CCE03", "measure": "Provide secure ICT systems", "result": "83%", "status": "Not Achieved", "source_page": 29 }, { "code": "CCE04", "measure": "Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services", "result": "96%", "status": "Achieved", "source_page": 30 }, { "code": "CCE05", "measure": "Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees", "result": "87%", "status": "Achieved", "source_page": 31 }, { "code": "CCE06", "measure": "Broadcasting systems availability", "result": "100%", "status": "Achieved", "source_page": 32 }, { "code": "CCE07", "measure": "Participant satisfaction with event experience", "result": "92%", "status": "Achieved", "source_page": 33 }, { "code": "CCE08", "measure": "Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities", "result": "92%", "status": "Achieved", "source_page": 34 }, { "code": "CCE09", "measure": "Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally", "result": "92%", "status": "Achieved", "source_page": 35 }, { "code": "CCE10", "measure": "Capital Works projects delivered within budget and against milestones", "result": "100%", "status": "Achieved", "source_page": 36 }, { "code": "CCE11", "measure": "Effectiveness of the design integrity process", "result": "100%", "status": "Achieved", "source_page": 37 }, { "code": "CCE12", "measure": "Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility", "result": "100%", "status": "Achieved", "source_page": 38 }, { "code": "CCE13", "measure": "Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report", "result": "100%", "status": "Achieved", "source_page": 39 } ], "_source_urls": { "annual_report_url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "id": "ICT-service-quality-improvement", "category": "Citizen Services", "title": "Improve ICT service quality satisfaction", "scale": "Medium", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Parliamentarians, visitors", "description": "Implement a more robust feedback mechanism and regular audits to improve ICT service quality satisfaction, targeting the 85% satisfaction target.", "evidence_quote": "EN01: Satisfaction with ICT service quality target is 85% but was not achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Establish a feedback loop with users", "Conduct quarterly audits of ICT services", "Allocate budget for ICT service enhancements" ], "risks_to_manage": [ "Resistance to new feedback systems", "Budget overruns", "Service disruptions during upgrades" ] }, { "id": "secure-ICT-system-enhancement", "category": "Data & Performance", "title": "Enhance secure ICT systems", "scale": "Large", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "All users of ICT services", "description": "Upgrade current ICT security systems to meet the 85% secure systems target, incorporating international best practices.", "evidence_quote": "EN02: Provide secure ICT systems target is 85% but was not achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Hire cybersecurity experts", "Implement advanced encryption", "Conduct regular security drills" ], "risks_to_manage": [ "High initial cost", "Potential downtime during upgrades", "Need for ongoing training" ] }, { "id": "visitor-experience-upgrade", "category": "Citizen Services", "title": "Upgrade visitor experience at Parliament House", "scale": "Small", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Parliament House visitors", "description": "Enhance visitor facilities and services to improve satisfaction rates, based on feedback from last year’s results.", "evidence_quote": "EN07: Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities target is 85% but was achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Renovate visitor facilities", "Introduce new guided tours", "Enhance customer service training" ], "risks_to_manage": [ "Budget constraints", "Visitor backlash to changes", "Implementation delays" ] }, { "id": "parliament-house-asset-maintenance", "category": "Risk & Assurance", "title": "Improve asset maintenance programs", "scale": "Large", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Parliament House staff and visitors", "description": "Develop and implement comprehensive asset maintenance programs for Parliament House to ensure longevity and safety.", "evidence_quote": "EN09: Capital Works projects delivered within budget and against milestones target is 100% but was achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Conduct a full audit of current maintenance programs", "Hire specialized maintenance contractors", "Create a detailed maintenance schedule" ], "risks_to_manage": [ "Cost escalation", "Disruption to building operations", "Compliance with regulations" ] }, { "id": "parliament-library-digital-engagement", "category": "Citizen Participation", "title": "Boost digital engagement with parliamentary content", "scale": "Medium", "impact": "High", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "General public", "description": "Enhance digital platforms to better engage the public with parliamentary content, leveraging modern digital tools.", "evidence_quote": "Outcome 2: Enhance the Parliament’s engagement with the community.", "source": "corporate-plan/2024-25.pdf", "implementation_steps": [ "Upgrade website and mobile app", "Increase social media presence", "Develop interactive online content" ], "risks_to_manage": [ "Technical failures", "Public engagement variability", "Budget limitations" ] }, { "id": "parliament-house-security-review", "category": "Risk & Assurance", "title": "Review security arrangements at Parliament House", "scale": "Large", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Parliament House staff and visitors", "description": "Conduct a comprehensive review of security arrangements to ensure safety while balancing accessibility.", "evidence_quote": "EN11: Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment target is 100% but was achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Engage with security experts", "Review current security protocols", "Implement new security measures" ], "risks_to_manage": [ "High cost of implementation", "Potential disruption to building operations", "Need for ongoing monitoring" ] }, { "id": "parliament-house-event-management", "category": "Procurement & Delivery", "title": "Optimize event management services", "scale": "Small", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Event organizers and participants", "description": "Streamline event management services to improve efficiency and satisfaction.", "evidence_quote": "EN06: Participant satisfaction with event experience target is 85% but was achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Simplify event booking process", "Introduce performance metrics", "Conduct regular feedback sessions" ], "risks_to_manage": [ "Resistance to change", "Budget overruns", "Service disruptions" ] }, { "id": "parliament-house-design-integrity", "category": "Regulation & Policy", "title": "Adopt international design integrity standards", "scale": "Large", "impact": "High", "effort": "High", "proof": "Overseas case-study evidence", "beneficiaries": "Parliament House staff and visitors", "description": "Adopt international best practices for design integrity to ensure changes maintain the building’s integrity.", "evidence_quote": "EN10: Effectiveness of the design integrity process target is 100% but was achieved last year.", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Research international standards", "Consult with design experts", "Implement new design integrity protocols" ], "risks_to_manage": [ "High implementation cost", "Potential building disruption", "Need for ongoing compliance checks" ] } ], "legislation_administered": [ { "title": "Parliamentary Service Act 1999", "year": "1999", "type": "Act", "role": "The Department of Parliamentary Services (DPS) is established under this Act to provide professional support, advice, and facilities to Parliament and Parliamentarians.", "register_url": "https://www.legislation.gov.au/search?query=Parliamentary%20Service%20Act%201999" }, { "title": "Environment Protection and Biodiversity Conservation Act 1999", "year": "1999", "type": "Act", "role": "DPS is responsible for the stewardship and maintenance of Australian Parliament House, which involves environmental management and compliance.", "register_url": "https://www.legislation.gov.au/search?query=Environment%20Protection%20and%20Biodiversity%20Conservation%20Act%201999" }, { "title": "Public Governance, Performance and Accountability Act 2013", "year": "2013", "type": "Act", "role": "DPS reports under this Act for governance and accountability purposes.", "register_url": "https://www.legislation.gov.au/search?query=Public%20Governance%2C%20Performance%20and%20Accountability%20Act%202013" } ], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 8223238, "link_text": "DPS Annual Report 2024-25" }, { "category": "annual-reports", "year": "2023", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report-2023_-_FINAL.pdf", "file": "annual-reports/2023.pdf", "bytes": 672764, "link_text": "Parliamentary Leadership Taskforce 2023 Annual Report (PDF, 665 KB)" }, { "category": "annual-reports", "year": "2022", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/Parliamentary_Leadership_Taskforce/Annual_Reports/PLT-Annual-report.pdf", "file": "annual-reports/2022.pdf", "bytes": 599961, "link_text": "Parliamentary Leadership Taskforce 2022 Annual Report (PDF, 586 KB)" }, { "category": "other-pdfs", "year": null, "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/DPS_Organisation_Chart/DPS_Org_chart_-_Web.pdf", "file": "other-pdfs/DPS_Org_chart_-_Web.pdf", "bytes": 141257, "link_text": "DPS Organisational Chart" }, { "category": "other-pdfs", "year": "2024", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/56_Employment/563_Dept_of_Parliamentary_Services/EA/Department_of_Parliamentary_Services_Enterprise_Agreement_2024.pdf", "file": "other-pdfs/Department_of_Parliamentary_Services_Enterprise_Agreement_2024.pdf", "bytes": 2102202, "link_text": "DPS Enterprise agreement (PDF, 2 MB)" }, { "category": "other-pdfs", "year": "2025-26", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/DPS_Audit_Committee_Charter.pdf", "file": "other-pdfs/DPS_Audit_Committee_Charter.pdf", "bytes": 279510, "link_text": "DPS Audit Committee Charter 2025-26 (PDF, 272 KB)" }, { "category": "other-pdfs", "year": null, "url": "http://www.aph.gov.au/-/media/05_About_Parliament/55_Publications/DPS_Emissions_Reduction_Plan.pdf", "file": "other-pdfs/DPS_Emissions_Reduction_Plan.pdf", "bytes": 356790, "link_text": "DPS Emissions Reduction Plan" }, { "category": "other-pdfs", "year": null, "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/Department_of_Parliamentary_Services_WGEA_Employer_Statement.pdf", "file": "other-pdfs/Department_of_Parliamentary_Services_WGEA_Employer_Statement.pdf", "bytes": 135766, "link_text": "DPS WGEA Employer Gender Pay Gap Statement" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:12:44+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Department-of-Parliamentary-Services", "annual_report": { "file": "annual-reports\\2024-25.txt", "url": "http://www.aph.gov.au/-/media/05_About_Parliament/54_Parliamentary_Depts/543_DPS/Publication/AR_24-25/DPS_Annual_Report_2024-25.pdf", "year": "2024-25" }, "corporate_plan": { "file": null, "url": "", "year": null }, "usage": { "input_tokens": 23566, "output_tokens": 2248, "total_tokens": 25814, "model": "nova-micro" }, "cost_usd": 0.0011395300000000001, "elapsed_seconds": 19.51, "generated_at": "2026-05-13T04:02:06+00:00" }, "ideas_manifest": { "folder": "Department-of-Parliamentary-Services", "entity_id": "O-000901", "model": "nova-micro", "generated_at": "2026-05-13T03:06:25+00:00", "elapsed_seconds": 5.17, "usage": { "input_tokens": 4989, "output_tokens": 1733, "total_tokens": 6722, "model": "nova-micro" }, "cost_usd": 0.00041723500000000007, "n_ideas": 8, "inputs": { "overview_chars": 7586, "brief_chars": 942, "legis_chars": 54560 } }, "global_intel_meta": { "folder": "Department-of-Parliamentary-Services", "entity_id": "O-000901", "model": "nova-micro", "usage": { "input_tokens": 2277, "output_tokens": 1301, "total_tokens": 3578, "model": "nova-micro" }, "cost_usd": 0.00026183500000000003, "elapsed_seconds": 4.11, "generated_at": "2026-05-13T03:06:34+00:00" } } }