{
  "entity_id": "O-000855",
  "folder": "Department-of-Foreign-Affairs-and-Trade",
  "name": "Department of Foreign Affairs and Trade",
  "type": "Federal Department",
  "jurisdiction": "Commonwealth",
  "portfolio": "Foreign Affairs and Trade",
  "website": "http://www.dfat.gov.au",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": true,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": true,
    "has_global_initiatives_text": true,
    "has_global_initiatives_structured": true,
    "n_global_initiatives": 7,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 8,
    "n_legislation": 8,
    "n_artifacts": 16,
    "n_kpi_targets": 5,
    "n_kpi_results": 0,
    "n_outcomes": 3,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "To make Australia stronger, safer and more prosperous, to provide timely and responsive consular and passport services, and to ensure a secure Australian Government presence overseas. [CP p.2]",
    "official_site_url": "http://www.dfat.gov.au",
    "source_documents": [
      {
        "type": "corporate_plan",
        "title": "2025–26 DFAT Corporate Plan [PDF 2.7 MB]",
        "url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "period": "2025-26",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "2024–25 DFAT Corporate Plan (November) [PDF 4.9 MB]",
        "url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2024-25.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "strategie",
        "title": "trade, including digital trade",
        "url": "https://ustr.gov/sites/default/files/2022-09/IPEF%20Pillar%201%20Ministerial%20Text%20(Trade%20Pillar)_FOR%20PUBLIC%20RELEASE%20(1).pdf",
        "period": "2022",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "IPEF Supply Chain Agreement [PDF 320 KB]",
        "url": "http://www.dfat.gov.au/sites/default/files/indo-pacific-economic-framework-prosperity-agreement-relating-supply-chain-resilience.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Negotiated text of Agreement on the Indo-Pacific Economic Framework for Prosperity [PDF 192 KB]",
        "url": "http://www.dfat.gov.au/sites/default/files/ipef-overarching-agreement.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Australia-Singapore Digital Economy Agreement – signed [PDF 633 KB]",
        "url": "http://www.dfat.gov.au/sites/default/files/australia-singapore-digital-economy-agreement.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Australia-Singapore MoU on Data Innovation [PDF]",
        "url": "http://www.dfat.gov.au/sites/default/files/australia-singapore-mou-data-innovation.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Australia-Singapore MoU on Cooperation in Personal Data Protection [PDF]",
        "url": "http://www.dfat.gov.au/sites/default/files/australia-singapore-mou-on-cooperation-in-personal-data-protection.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Australia-Singapore MoU on Cooperation in the Field of Digital Identity [PDF]",
        "url": "http://www.dfat.gov.au/sites/default/files/australia-singapore-mou-on-cooperation-in-the-field-of-digital-identity.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "ASEAN-Australia Digital Trade Standards Initiative [PDF]",
        "url": "https://asean.org/wp-content/uploads/2021/09/ASEAN-Australia-Digital-Trade-Recommendations-Report.pdf",
        "period": "2021",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Download PDF [1.78 MB]",
        "url": "http://www.dfat.gov.au/sites/default/files/sdgs-data-report-tracking-progress.pdf",
        "period": null,
        "confidence": "medium"
      }
    ],
    "purpose": {
      "text": "To make Australia stronger, safer and more prosperous, to provide timely and responsive consular and passport services, and to ensure a secure Australian Government presence overseas. [CP p.2]",
      "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
      "source_page": 2,
      "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf#page=2"
    },
    "vision": null,
    "strategic_priorities": [
      {
        "title": "The advancement of Australia’s international strategic, security and economic interests.",
        "description": "The advancement of Australia’s international strategic, security and economic interests.",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": 13,
        "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf#page=13"
      },
      {
        "title": "The protection and welfare of Australians abroad and access to secure international travel documentation.",
        "description": "The protection and welfare of Australians abroad and access to secure international travel documentation.",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": 13,
        "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf#page=13"
      },
      {
        "title": "A secure Australian Government presence overseas.",
        "description": "A secure Australian Government presence overseas.",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": 13,
        "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf#page=13"
      }
    ],
    "values": [
      {
        "name": "Impartial",
        "description": "",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Committed to service",
        "description": "",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Accountable",
        "description": "",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Respectful",
        "description": "",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Ethical",
        "description": "",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Stewardship",
        "description": "",
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: The advancement of Australia’s international strategic, security and economic interests",
        "description": "We deliver targeted programs to increase Australia’s global engagement, particularly with the Indo-Pacific region, and project a positive and contemporary image of Australia overseas. We promote Australia’s interests by connecting Australia with the region through diplomacy, trade, people-to-people links, educational exchange, investment and industry. [CP p.13]",
        "activities": [
          "Negotiate and advocate internationally and provide international policy advice",
          "Deliver international development and humanitarian assistance",
          "Advocate within multilateral institutions",
          "Deliver consular services",
          "Deliver passport services",
          "Manage the Australian Government’s overseas network"
        ],
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": 13,
        "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf#page=13"
      },
      {
        "name": "Outcome 2: The protection and welfare of Australians abroad and access to secure international travel documentation",
        "description": "We provide legal services and regulatory functions to uphold Australia’s international legal obligations and contribute to the advancement of Australia’s interests overseas. [CP p.13]",
        "activities": [],
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": null,
        "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf"
      },
      {
        "name": "Outcome 3: A secure Australian Government presence overseas through the provision of security services and information and communications technology infrastructure, and the management of the Commonwealth’s overseas property estate",
        "description": "In 115 posts overseas, DFAT is the responsible agency for ensuring consistent and efficient use of government resources for all Australian Government agencies represented. This includes providing security services and information and communications technology (ICT) infrastructure for our overseas network and management of the Commonwealth’s owned overseas property estate through DFATs Overseas Property Office and its contracted service provider. [CP p.13]",
        "activities": [
          "Manage the Australian Government’s overseas network"
        ],
        "source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "source_page": 13,
        "source_deep_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf#page=13"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "DFAT’s diplomatic efforts support favourable foreign affairs and trade policy outcomes for Australia",
        "target": "Three case studies demonstrate performance: Implementing the Nauru–Australia Treaty. Increasing Australia’s trade and investment ties with Indonesia through Australia’s Business Champion for Indonesia. Enhancing Australia’s cooperation with India through implementation of the New Roadmap for Australia’s Economic Engagement with India.",
        "latest_result": "",
        "status": "",
        "target_source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "target_source_page": 13,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE02",
        "measure": "Australian passports are processed efficiently",
        "target": "95% of passports processed within 10 business days. 98% of priority passports processed within 2 business days. 98% of fast-track passports processed within 5 business days. Travel document processing efficiency is greater than or equal to 90% of the agreed benchmark.",
        "latest_result": "",
        "status": "",
        "target_source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "target_source_page": 50,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE03",
        "measure": "Australian Government staff, information and assets overseas are protected through appropriate risk-focused security measures",
        "target": "DFAT achieves the set security performance standards across a majority of its posts in the areas of compliance, culture and responsiveness to incidents. DFAT delivers the Overseas Resilience to Cyber Activities program to 80% of posts selected through its annual risk-based planning process.",
        "latest_result": "",
        "status": "",
        "target_source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "target_source_page": 27,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE04",
        "measure": "DFAT’s sanctions and foreign arrangements functions demonstrate the principles of regulator best practice",
        "target": "100% of sanctions compliance matters finalised in the reporting period applied a graduated risk-based approach. At least 85% of notifications to the Foreign Arrangements Scheme are in scope.",
        "latest_result": "",
        "status": "",
        "target_source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "target_source_page": 29,
        "result_source_url": "",
        "result_source_page": null
      },
      {
        "code": "CCE05",
        "measure": "The overseas property estate is effectively maintained and fit for purpose",
        "target": "At least 80% satisfaction rating with the performance of the outsourced property service provider and the Overseas Property Office (OPO). Annual reinvestment in the DFAT portfolio of a minimum of 2% of the building asset value. At least 90% of the owned property estate planned and preventative maintenance program is completed as per the agreed schedule.",
        "latest_result": "",
        "status": "",
        "target_source_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf",
        "target_source_page": 28,
        "result_source_url": "",
        "result_source_page": null
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "To make Australia stronger, safer and more prosperous, to provide timely and responsive consular and passport services, and to ensure a secure Australian Government presence overse",
        "The advancement of Australia’s international strategic, security and economic interests.",
        "The protection and welfare of Australians abroad and access to secure international travel documentation.",
        "A secure Australian Government presence overseas."
      ],
      "watch_terms": [
        "DFAT’s diplomatic efforts support favourable foreign affairs and trade policy outcomes for Australia",
        "Australian passports are processed efficiently",
        "Australian Government staff, information and assets overseas are protected through appropriate risk-focused security measures",
        "DFAT’s sanctions and foreign arrangements functions demonstrate the principles of regulator best practice",
        "The overseas property estate is effectively maintained and fit for purpose"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": {
    "focus_areas": [
      "Advance Australia’s international strategic, security and economic interests",
      "The protection and welfare of Australians abroad and access to secure international travel documentation"
    ],
    "initiatives": [
      {
        "name": "Global Strategy for Trade and Investment",
        "focus_area": "Advance Australia’s international strategic, security and economic interests",
        "jurisdiction": "OECD",
        "run_by": "OECD Secretariat",
        "year": "1960",
        "status": "Active",
        "what_it_does": "The OECD provides a platform for countries to work together to share experiences and ideas to solve economic, social and environmental issues. It develops policies that advance trade and investment.",
        "why_relevant": "",
        "find_more_title": "OECD Trade and Investment",
        "find_more_url": "https://www.google.com/search?q=OECD+trade+and+investment+strategies"
      },
      {
        "name": "Indo-Pacific Strategy",
        "focus_area": "Advance Australia’s international strategic, security and economic interests",
        "jurisdiction": "US",
        "run_by": "U.S. Department of State",
        "year": "2011",
        "status": "Active",
        "what_it_does": "The US Indo-Pacific Strategy focuses on strengthening alliances and partnerships in the Indo-Pacific region to ensure a free and open region.",
        "why_relevant": "",
        "find_more_title": "US Indo-Pacific Strategy",
        "find_more_url": "https://www.google.com/search?q=US+Indo-Pacific+Strategy"
      },
      {
        "name": "UK Global Britain Strategy",
        "focus_area": "Advance Australia’s international strategic, security and economic interests",
        "jurisdiction": "UK",
        "run_by": "Foreign, Commonwealth and Development Office (FCDO)",
        "year": "2020",
        "status": "Active",
        "what_it_does": "The UK’s Global Britain Strategy aims to position the UK as a global leader in international trade, security, and development.",
        "why_relevant": "",
        "find_more_title": "UK Global Britain Strategy",
        "find_more_url": "https://www.google.com/search?q=UK+Global+Britain+Strategy"
      },
      {
        "name": "Smart Traveler Enrollment Program (STEP)",
        "focus_area": "The protection and welfare of Australians abroad and access to secure international travel documentation",
        "jurisdiction": "US",
        "run_by": "U.S. Department of State",
        "year": "1982",
        "status": "Active",
        "what_it_does": "STEP is a voluntary enrollment program that allows U.S. citizens traveling abroad to register their travel plans with the U.S. Department of State, enhancing the safety and welfare of U.S. citizens overseas.",
        "why_relevant": "",
        "find_more_title": "STEP Program",
        "find_more_url": "https://www.google.com/search?q=STEP+program+USA"
      },
      {
        "name": "Overseas Emergency Assistance",
        "focus_area": "The protection and welfare of Australians abroad and access to secure international travel documentation",
        "jurisdiction": "Canada",
        "run_by": "Global Affairs Canada",
        "year": "1997",
        "status": "Active",
        "what_it_does": "Global Affairs Canada provides emergency assistance to Canadian citizens abroad through its network of embassies and consulates.",
        "why_relevant": "",
        "find_more_title": "Overseas Emergency Assistance Canada",
        "find_more_url": "https://www.google.com/search?q=Overseas+Emergency+Assistance+Canada"
      },
      {
        "name": "Global Cyber Security Agenda",
        "focus_area": "A secure Australian Government presence overseas through the provision of security services and information and communications technology infrastructure, and the management of the Commonwealth’s overseas property estate",
        "jurisdiction": "EU",
        "run_by": "European Commission",
        "year": "2015",
        "status": "Active",
        "what_it_does": "The Global Cyber Security Agenda is a multi-stakeholder initiative that promotes international cooperation to enhance global cybersecurity.",
        "why_relevant": "",
        "find_more_title": "Global Cyber Security Agenda",
        "find_more_url": "https://www.google.com/search?q=Global+Cyber+Security+Agenda"
      },
      {
        "name": "Overseas Property Management Framework",
        "focus_area": "A secure Australian Government presence overseas through the provision of security services and information and communications technology infrastructure, and the management of the Commonwealth’s overseas property estate",
        "jurisdiction": "Singapore",
        "run_by": "Ministry of Foreign Affairs (MFA)",
        "year": "2005",
        "status": "Active",
        "what_it_does": "Singapore’s MFA has a comprehensive framework for managing overseas properties, ensuring they are secure and fit for purpose.",
        "why_relevant": "",
        "find_more_title": "Singapore Overseas Property Management",
        "find_more_url": "https://www.google.com/search?q=Singapore+overseas+property+management"
      }
    ],
    "count": 7
  },
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": "To make Australia stronger, safer and more prosperous, to provide timely and responsive consular and passport services, and to ensure a secure Australian Government presence overseas. [CP p.2]",
    "purposes_source_page": 2,
    "how_we_deliver": "We work with governments, civil society, and educational and business networks, and participate in a diverse range of international organisations and forums to promote Australia’s interests in peace, security, trade, investment and other areas of cooperation. [CP p.4]",
    "how_we_deliver_source_page": 4,
    "government_priorities": [
      {
        "text": "The advancement of Australia’s international strategic, security and economic interests.",
        "source_page": 13
      },
      {
        "text": "The protection and welfare of Australians abroad and access to secure international travel documentation.",
        "source_page": 13
      },
      {
        "text": "A secure Australian Government presence overseas.",
        "source_page": 13
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: The advancement of Australia’s international strategic, security and economic interests",
        "description": "We deliver targeted programs to increase Australia’s global engagement, particularly with the Indo-Pacific region, and project a positive and contemporary image of Australia overseas. We promote Australia’s interests by connecting Australia with the region through diplomacy, trade, people-to-people links, educational exchange, investment and industry. [CP p.13]",
        "key_activities": [
          "Negotiate and advocate internationally and provide international policy advice",
          "Deliver international development and humanitarian assistance",
          "Advocate within multilateral institutions",
          "Deliver consular services",
          "Deliver passport services",
          "Manage the Australian Government’s overseas network"
        ],
        "source_page": 13
      },
      {
        "name": "Outcome 2: The protection and welfare of Australians abroad and access to secure international travel documentation",
        "description": "We provide legal services and regulatory functions to uphold Australia’s international legal obligations and contribute to the advancement of Australia’s interests overseas. [CP p.13]",
        "key_activities": [],
        "source_page": null
      },
      {
        "name": "Outcome 3: A secure Australian Government presence overseas through the provision of security services and information and communications technology infrastructure, and the management of the Commonwealth’s overseas property estate",
        "description": "In 115 posts overseas, DFAT is the responsible agency for ensuring consistent and efficient use of government resources for all Australian Government agencies represented. This includes providing security services and information and communications technology (ICT) infrastructure for our overseas network and management of the Commonwealth’s owned overseas property estate through DFATs Overseas Property Office and its contracted service provider. [CP p.13]",
        "key_activities": [
          "Manage the Australian Government’s overseas network"
        ],
        "source_page": 13
      }
    ],
    "values": [
      "Impartial",
      "Committed to service",
      "Accountable",
      "Respectful",
      "Ethical",
      "Stewardship"
    ],
    "values_framework_name": "APS Values",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "DFAT’s diplomatic efforts support favourable foreign affairs and trade policy outcomes for Australia",
        "target": "Three case studies demonstrate performance: Implementing the Nauru–Australia Treaty. Increasing Australia’s trade and investment ties with Indonesia through Australia’s Business Champion for Indonesia. Enhancing Australia’s cooperation with India through implementation of the New Roadmap for Australia’s Economic Engagement with India.",
        "source_page": 13
      },
      {
        "code": "CCE02",
        "measure": "Australian passports are processed efficiently",
        "target": "95% of passports processed within 10 business days. 98% of priority passports processed within 2 business days. 98% of fast-track passports processed within 5 business days. Travel document processing efficiency is greater than or equal to 90% of the agreed benchmark.",
        "source_page": 50
      },
      {
        "code": "CCE03",
        "measure": "Australian Government staff, information and assets overseas are protected through appropriate risk-focused security measures",
        "target": "DFAT achieves the set security performance standards across a majority of its posts in the areas of compliance, culture and responsiveness to incidents. DFAT delivers the Overseas Resilience to Cyber Activities program to 80% of posts selected through its annual risk-based planning process.",
        "source_page": 27
      },
      {
        "code": "CCE04",
        "measure": "DFAT’s sanctions and foreign arrangements functions demonstrate the principles of regulator best practice",
        "target": "100% of sanctions compliance matters finalised in the reporting period applied a graduated risk-based approach. At least 85% of notifications to the Foreign Arrangements Scheme are in scope.",
        "source_page": 29
      },
      {
        "code": "CCE05",
        "measure": "The overseas property estate is effectively maintained and fit for purpose",
        "target": "At least 80% satisfaction rating with the performance of the outsourced property service provider and the Overseas Property Office (OPO). Annual reinvestment in the DFAT portfolio of a minimum of 2% of the building asset value. At least 90% of the owned property estate planned and preventative maintenance program is completed as per the agreed schedule.",
        "source_page": 28
      }
    ],
    "kpi_results_2024_25": [],
    "_source_urls": {
      "annual_report_url": "",
      "corporate_plan_url": "http://dfat.gov.au/sites/default/files/dfat-corporate-plan-2025-26.pdf"
    }
  },
  "ideas": [
    {
      "id": "passport-processing-efficiency",
      "category": "Citizen Services",
      "title": "Faster Passport Processing",
      "scale": "Small",
      "impact": "High",
      "effort": "Medium",
      "proof": "Evidence-backed",
      "beneficiaries": "Australian citizens",
      "description": "Implement an automated verification system to reduce passport processing time by 20%.",
      "evidence_quote": "‘95% of passports processed within 10 business days’ [CP p.13]",
      "source": "corporate-plans/2025-26.pages.jsonl",
      "implementation_steps": [
        "Audit current passport processing workflows",
        "Pilot automated verification system in select offices",
        "Roll out system department-wide after successful pilot"
      ],
      "risks_to_manage": [
        "System integration issues",
        "Initial resistance to new technology"
      ]
    },
    {
      "id": "overseas-security-upgrade",
      "category": "Risk & Assurance",
      "title": "Enhanced Overseas Security",
      "scale": "Large",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Australian Government staff overseas",
      "description": "Upgrade security measures at 80% of diplomatic posts using the latest cyber-security technologies.",
      "evidence_quote": "‘DFAT achieves the set security performance standards across a majority of its posts’ [CP p.13]",
      "source": "corporate-plans/2025-26.pages.jsonl",
      "implementation_steps": [
        "Conduct a security risk assessment",
        "Develop a phased upgrade plan",
        "Implement and monitor the new security measures"
      ],
      "risks_to_manage": [
        "Budget overruns",
        "Disruption to diplomatic activities"
      ]
    },
    {
      "id": "consular-service-outreach",
      "category": "Citizen Services",
      "title": "Consular Service Outreach Program",
      "scale": "Small",
      "impact": "Medium",
      "effort": "Low",
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