{
  "entity_id": "S-NSW-004",
  "folder": "Department-of-Communities-and-Justice",
  "name": "Department of Communities and Justice",
  "type": "State Department",
  "jurisdiction": "NSW",
  "portfolio": "Stronger Communities",
  "website": "https://dcj.nsw.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": false,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 22,
    "n_kpi_targets": 0,
    "n_kpi_results": 0,
    "n_outcomes": 4,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "We made our plan to make NSW more inclusive. Inclusive means everyone can join in, including people with disability.",
    "official_site_url": "https://dcj.nsw.gov.au/",
    "source_documents": [
      {
        "type": "strategie",
        "title": "Guidelines for Using Record Linkage Data (Technical Report no. 15) (1.0 MB,PDF File)",
        "url": "https://dcj.nsw.gov.au/documents/about-us/facsiar/pocls/pocls-publications/guidelines-for-using-record-linkage-data-report-15.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "NSW Out-of-Home Care Strategy",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/children-and-families/child-and-family-system-reform/NSW_Out-of-Home_Care_OOHC_Strategy_2026.pdf",
        "period": "2026",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "NSW Disability Inclusion Action Plan Progress Reporting Guidelines east",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/advisory-councils/disability-council-nsw/disability-inclusion-action-plans/NSW-DIAP-Reporting-Guidelines.pdf",
        "period": null,
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Disability Inclusion Action Plan 2020-24 east",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/diap/dcj-diap-2020-2024.pdf",
        "period": "2020",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "Easy read summary",
        "url": "https://dcj.nsw.gov.au/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029-easy-read-summary.pdf",
        "period": "2026",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "DCJ Disability Inclusion Action Plan 2026-2029",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029.pdf",
        "period": "2026",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "DCJ DIAP Plain English Summary",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029-plain-english-summary.pdf",
        "period": "2026",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "DCJ Inclusion Strategy 2021-2025",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/resource-centre/policies/inclusion-strategy-2021-2025.pdf",
        "period": "2021",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "NSW Carers Strategy: Caring in New South Wales 2020–2030",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-caring-in-nsw-2020-2030.pdf",
        "period": "2020",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "NSW Carers Strategy 3rd Action Plan 2025-2026",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/NSW_Carers_Strategy_3rd_Action_Plan_2025-2026.pdf",
        "period": "2025-26",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "NSW Carers Strategy 2020–2030 Co-design Summary Report",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf",
        "period": "2020",
        "confidence": "medium"
      },
      {
        "type": "strategie",
        "title": "NSW Carers Strategy 2nd Action Plan 2023-2024",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-2nd-action-plan-2023-2024.pdf",
        "period": "2023-24",
        "confidence": "medium"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan",
        "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
        "period": "2026",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "We made our plan to make NSW more inclusive. Inclusive means everyone can join in, including people with disability.",
      "source_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
      "source_page": 5,
      "source_deep_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf#page=5"
    },
    "vision": null,
    "strategic_priorities": [],
    "values": [],
    "outcomes": [
      {
        "name": "Positive attitudes and respect for rights",
        "description": "We will treat all people with disability with respect when they use our services, use inclusive language, hear from people with disability before we change policies that might impact them, support DCJ caseworkers to learn more about disability inclusion, teach DCJ carers new skills to help them support people with disability, help retailers and their workers learn more about disability inclusion.",
        "activities": [
          "treat all people with disability with respect",
          "use inclusive language",
          "hear from people with disability before we change policies",
          "support DCJ caseworkers to learn more about disability inclusion",
          "teach DCJ carers new skills",
          "help retailers and their workers learn more about disability inclusion"
        ],
        "source_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
        "source_page": 6,
        "source_deep_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf#page=6"
      },
      {
        "name": "Liveable and safer communities",
        "description": "We will make inclusion part of our work each day. We will make more accessible buildings, events, services, products. We will see how we can make social housing more accessible. When we procure services, we make sure they are accessible. We will help volunteer groups include people with disability.",
        "activities": [
          "make buildings, events, services, products accessible",
          "make social housing accessible",
          "procure accessible services",
          "help volunteer groups include people with disability"
        ],
        "source_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
        "source_page": 8,
        "source_deep_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf#page=8"
      },
      {
        "name": "Employment and independence",
        "description": "We will be a great place to work for people with disability, help people with disability get jobs at DCJ, make sure the people in charge at DCJ understand and support inclusion, offer workplace adjustments for people who need them. We will train our workers about hidden disability and neurodiversity. We will create a group of advocates in DCJ to support our plan. We will continue participating in the Access and Inclusion Index.",
        "activities": [
          "be a great place to work for people with disability",
          "help people with disability get jobs at DCJ",
          "make sure people in charge understand and support inclusion",
          "offer workplace adjustments",
          "train workers about hidden disability and neurodiversity",
          "create a group of advocates",
          "participate in Access and Inclusion Index"
        ],
        "source_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
        "source_page": 10,
        "source_deep_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf#page=10"
      },
      {
        "name": "Mainstream services",
        "description": "We will make sure people can find and understand our information, change things in our services to help people use them, use universal design principles. We will tell people about the Companion Card. We will help DCJ workers make information accessible. We will help community workers understand and work to stop coercive control.",
        "activities": [
          "make information findable and understandable",
          "change services to help people use them",
          "use universal design principles",
          "tell people about the Companion Card",
          "help DCJ workers make information accessible",
          "help community workers stop coercive control"
        ],
        "source_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
        "source_page": 13,
        "source_deep_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf#page=13"
      }
    ],
    "performance_measures": [],
    "document_alignment_terms": {
      "must_support": [
        "We made our plan to make NSW more inclusive. Inclusive means everyone can join in, including people with disability."
      ],
      "watch_terms": [],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": "We made our plan to make NSW more inclusive. Inclusive means everyone can join in, including people with disability.",
    "purposes_source_page": 5,
    "how_we_deliver": "Our plan says how we will work to support people with disability. Our plan goes from 2026 to 2029.",
    "how_we_deliver_source_page": 4,
    "government_priorities": [],
    "outcomes": [
      {
        "name": "Positive attitudes and respect for rights",
        "description": "We will treat all people with disability with respect when they use our services, use inclusive language, hear from people with disability before we change policies that might impact them, support DCJ caseworkers to learn more about disability inclusion, teach DCJ carers new skills to help them support people with disability, help retailers and their workers learn more about disability inclusion.",
        "key_activities": [
          "treat all people with disability with respect",
          "use inclusive language",
          "hear from people with disability before we change policies",
          "support DCJ caseworkers to learn more about disability inclusion",
          "teach DCJ carers new skills",
          "help retailers and their workers learn more about disability inclusion"
        ],
        "source_page": 6
      },
      {
        "name": "Liveable and safer communities",
        "description": "We will make inclusion part of our work each day. We will make more accessible buildings, events, services, products. We will see how we can make social housing more accessible. When we procure services, we make sure they are accessible. We will help volunteer groups include people with disability.",
        "key_activities": [
          "make buildings, events, services, products accessible",
          "make social housing accessible",
          "procure accessible services",
          "help volunteer groups include people with disability"
        ],
        "source_page": 8
      },
      {
        "name": "Employment and independence",
        "description": "We will be a great place to work for people with disability, help people with disability get jobs at DCJ, make sure the people in charge at DCJ understand and support inclusion, offer workplace adjustments for people who need them. We will train our workers about hidden disability and neurodiversity. We will create a group of advocates in DCJ to support our plan. We will continue participating in the Access and Inclusion Index.",
        "key_activities": [
          "be a great place to work for people with disability",
          "help people with disability get jobs at DCJ",
          "make sure people in charge understand and support inclusion",
          "offer workplace adjustments",
          "train workers about hidden disability and neurodiversity",
          "create a group of advocates",
          "participate in Access and Inclusion Index"
        ],
        "source_page": 10
      },
      {
        "name": "Mainstream services",
        "description": "We will make sure people can find and understand our information, change things in our services to help people use them, use universal design principles. We will tell people about the Companion Card. We will help DCJ workers make information accessible. We will help community workers understand and work to stop coercive control.",
        "key_activities": [
          "make information findable and understandable",
          "change services to help people use them",
          "use universal design principles",
          "tell people about the Companion Card",
          "help DCJ workers make information accessible",
          "help community workers stop coercive control"
        ],
        "source_page": 13
      }
    ],
    "values": [],
    "values_framework_name": null,
    "kpi_targets_2025_26": [],
    "kpi_results_2024_25": [],
    "_source_urls": {
      "annual_report_url": "",
      "corporate_plan_url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf"
    }
  },
  "ideas": [
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Our success measures:\n• 7.5% representation target for Aboriginal employees\nachieved by 2025\n• annual disability employment targets contributing\ntowards 2025 sector-wide disability employment target\nachieved\n• implementation of culturally fair attraction strategies,\nmeasured through PMES scores for perceptions of\nrecruitment by diversity\n• increased applications from diversity groups progressing\nto interview and through to employment, as measured by\nTalent Acquisition metrics\n• a range of targeted employment programs/strategies/\npathways offered where data reveals the necessity\n• Australian Network on Disability - Disability Confident\nRecruiter status maintained\n• candidates from diverse backgrounds report positive\nrecruitment experience\n• improving representation of Aboriginal employees and\npeople with disability at all levels of the organisation.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "strategies/inclusion-strategy-2021-2025.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/resource-centre/policies/inclusion-strategy-2021-2025.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Our success measures:\n• 7.5% representation target for Aboriginal employees\nachieved by 2025\n• annual disability employment targets contributing\ntowards 2025 sector-wide disability employment target\nachieved\n• implementation of culturally fair attraction strategies,\nmeasured through PMES scores for perceptions of\nrecruitment by diversity\n• increased applications from diversity groups progressing\nto interview and through to employment, as measured by\nTalent Acquisition metrics\n• a range of targeted employment programs/strategies/\npathways offered where data reveals the necessity\n• Australian Network on Disability - Disability Confident\nRecruiter status maintained\n• candidates from diverse backgrounds report positive\nrecruitment experience\n• improving representation of Aboriginal employees and\npeople with disability at all levels of the organisation.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "strategies/inclusion-strategy-2021-2025.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/resource-centre/policies/inclusion-strategy-2021-2025.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "# Action How we will measure success Responsible area Timeframe\n3.10 Attain Level 3 Excel accreditation • Accreditation level 3 People 2025–2029\nfrom the Carers + Employers. achieved biennially\n• Feedback from DCJ Carers\nNetwork\n3.11 Participate in the Australian • Submissions to the 2026 People 2026–2029\nDisability Network Access and and 2028 A&I Index\nInclusion (A&I) Index. • Overall A&I Index\nperformance improvement\n• Development of A&I Index\nAction Plan governance\n3.12 Develop a Court Services • Improvements in PMES Court Services 2026–2029\nDisability Inclusion Action Plan. headline scores for\n• Improve awareness of and employees with disability.\nunderstanding of disability\nin the workplace\n• Improve accessibility\nof resources\nDisability Inclusion and\nAccessibility Advocates\nAs part of this DIAP, we are establishing the\nDisability Inclusion and Accessibility Advocates\n(DIAA) group.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "strategies/dcj-disability-inclusion-action-plan-2026-2029.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "# Action How we will measure success Responsible area Timeframe\n3.10 Attain Level 3 Excel accreditation • Accreditation level 3 People 2025–2029\nfrom the Carers + Employers. achieved biennially\n• Feedback from DCJ Carers\nNetwork\n3.11 Participate in the Australian • Submissions to the 2026 People 2026–2029\nDisability Network Access and and 2028 A&I Index\nInclusion (A&I) Index. • Overall A&I Index\nperformance improvement\n• Development of A&I Index\nAction Plan governance\n3.12 Develop a Court Services • Improvements in PMES Court Services 2026–2029\nDisability Inclusion Action Plan. headline scores for\n• Improve awareness of and employees with disability.\nunderstanding of disability\nin the workplace\n• Improve accessibility\nof resources\nDisability Inclusion and\nAccessibility Advocates\nAs part of this DIAP, we are establishing the\nDisability Inclusion and Accessibility Advocates\n(DIAA) group.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "strategies/dcj-disability-inclusion-action-plan-2026-2029.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "The key themes\n• NSW Carers Advisory Council — were tested with co-design workshop\nregular consultation with council participants, Strategy PMG, NSW\nmembers on the co-design approach, Carers Advisory Council and NSW\nvision, draft priorities Disability Council\n• face-to-face co-design workshops • engage with individual stakeholder\n— held from 8 August 2019 – 15 agencies to draft possible solutions\nNovember 2019 to test key themes in response to carer priorities,\nwith carers and key stakeholders, including consideration of project\nidentify carers needs and priorities origin, scope, feasibility, evidence,\nand co-design solutions reach and availability of resources\n• carer conversation kits — to help • some of these solutions now appear\ninterested carers and stakeholders as actions in the First Two Year\nto facilitate local conversations, with Action Plan 2020–2022.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "strategies/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "The key themes\n• NSW Carers Advisory Council — were tested with co-design workshop\nregular consultation with council participants, Strategy PMG, NSW\nmembers on the co-design approach, Carers Advisory Council and NSW\nvision, draft priorities Disability Council\n• face-to-face co-design workshops • engage with individual stakeholder\n— held from 8 August 2019 – 15 agencies to draft possible solutions\nNovember 2019 to test key themes in response to carer priorities,\nwith carers and key stakeholders, including consideration of project\nidentify carers needs and priorities origin, scope, feasibility, evidence,\nand co-design solutions reach and availability of resources\n• carer conversation kits — to help • some of these solutions now appear\ninterested carers and stakeholders as actions in the First Two Year\nto facilitate local conversations, with Action Plan 2020–2022.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "strategies/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "It promotes positive attitudes\ntowards disability. (https://www.facs.nsw.gov.au/download?file=387334) 150 NSW\nGovernment policy, project and human resources managers have completed the\ntraining. (https://www.facs.nsw.gov.au/download?file=535256)\n● FACS regularly promoted to the NSW Government Procurement Leadership\nGroup the need to improve inclusivity in procurement practices. (https://www.facs.\nnsw.gov.au/__data/assets/pdf_file/0008/535256/FACS-Annual-Report-Volume-1-\nPerformance-and-activities-report.pdf)\n● The department’s DIAP Steering Committee met regularly to monitor progress\nagainst the DIAP and work collaboratively on disability inclusion issues (https://\nwww.justice.nsw.gov.au/Documents/Annual%20Reports/dept-justice-annual-\nreport-2017-18.pdf)\n● The Ability Project, run by the CREATE Foundation, continued in 2016–17 to",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "strategies/dcj-diap-2020-2024.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/diap/dcj-diap-2020-2024.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "It promotes positive attitudes\ntowards disability. (https://www.facs.nsw.gov.au/download?file=387334) 150 NSW\nGovernment policy, project and human resources managers have completed the\ntraining. (https://www.facs.nsw.gov.au/download?file=535256)\n● FACS regularly promoted to the NSW Government Procurement Leadership\nGroup the need to improve inclusivity in procurement practices. (https://www.facs.\nnsw.gov.au/__data/assets/pdf_file/0008/535256/FACS-Annual-Report-Volume-1-\nPerformance-and-activities-report.pdf)\n● The department’s DIAP Steering Committee met regularly to monitor progress\nagainst the DIAP and work collaboratively on disability inclusion issues (https://\nwww.justice.nsw.gov.au/Documents/Annual%20Reports/dept-justice-annual-\nreport-2017-18.pdf)\n● The Ability Project, run by the CREATE Foundation, continued in 2016–17 to",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "strategies/dcj-diap-2020-2024.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/diap/dcj-diap-2020-2024.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "About DCJ\nInformation about the Department of Communities and Justice's role and structure.\neast\nOur Strategic Plan\nFind out more about the DCJ Strategic Plan 2026-2031.\neast\nOur Ministers\nFind out about the Communities and Justice Ministers.\neast\nOur structure and governance\nInformation about DCJ's structure and governance.\neast\nAnnual reports\nDepartment of Communities and Justice annual reports from financial year 2019-20 onwards.\neast\nAudit and Risk Committee\nInformation about the Audit and Risk Committee (ARC).\neast\nUsing workplace technology in DCJ agile workplaces\nGuides to help you use the technology in our agile workplaces.\neast\nLast updated:\n09 December 2025",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/priorities-index.html (https://dcj.nsw.gov.au/content/dcj/dcj-website/dcj/about-us/who-we-are-and-what-we-do.html)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "About DCJ\nInformation about the Department of Communities and Justice's role and structure.\neast\nOur Strategic Plan\nFind out more about the DCJ Strategic Plan 2026-2031.\neast\nOur Ministers\nFind out about the Communities and Justice Ministers.\neast\nOur structure and governance\nInformation about DCJ's structure and governance.\neast\nAnnual reports\nDepartment of Communities and Justice annual reports from financial year 2019-20 onwards.\neast\nAudit and Risk Committee\nInformation about the Audit and Risk Committee (ARC).\neast\nUsing workplace technology in DCJ agile workplaces\nGuides to help you use the technology in our agile workplaces.\neast\nLast updated:\n09 December 2025",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "pages/priorities-index.html (https://dcj.nsw.gov.au/content/dcj/dcj-website/dcj/about-us/who-we-are-and-what-we-do.html)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "4.1 Developing positive community attitudes and\nupholding the rights of people with disability\n# Action How we will measure success Responsible area Timeframe\n1.01 Increase disability awareness • Number of educational Anti-Discrimination 2025–2026\nfor retailers and their staff in the resources produced NSW\nprovision of goods and services. • Number of retailers\nsharing the educational\nresources with their staff\n1.02 Capture authentic photography • Usage of the image library Communications 2026–2029\nof people with disability for DCJ and positive feedback\nto use. from stakeholders\n1.03 Raise awareness of carers in DCJ • Report annually on the People Ongoing\nand increase staff knowledge performance of PMES\nabout recognising and supporting headline scores for people\na carer’s role. who identify as carers\n*This action forms part of the NSW Carers\nStrategy Third Action Plan 2025–2026.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "strategies/dcj-disability-inclusion-action-plan-2026-2029.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-NSW-004",
      "entity_name": "Department of Communities and Justice",
      "folder_name": "Department-of-Communities-and-Justice",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "4.1 Developing positive community attitudes and\nupholding the rights of people with disability\n# Action How we will measure success Responsible area Timeframe\n1.01 Increase disability awareness • Number of educational Anti-Discrimination 2025–2026\nfor retailers and their staff in the resources produced NSW\nprovision of goods and services. • Number of retailers\nsharing the educational\nresources with their staff\n1.02 Capture authentic photography • Usage of the image library Communications 2026–2029\nof people with disability for DCJ and positive feedback\nto use. from stakeholders\n1.03 Raise awareness of carers in DCJ • Report annually on the People Ongoing\nand increase staff knowledge performance of PMES\nabout recognising and supporting headline scores for people\na carer’s role. who identify as carers\n*This action forms part of the NSW Carers\nStrategy Third Action Plan 2025–2026.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "strategies/dcj-disability-inclusion-action-plan-2026-2029.pdf (https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/disability-inclusion-action-plan-2026-2029/dcj-disability-inclusion-action-plan-2026-2029.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    }
  ],
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      "year": null,
      "url": "https://dcj.nsw.gov.au/documents/about-us/facsiar/pocls/pocls-publications/guidelines-for-using-record-linkage-data-report-15.pdf",
      "file": "strategies/guidelines-for-using-record-linkage-data-report-15.pdf",
      "bytes": 1087776,
      "link_text": "Guidelines for Using Record Linkage Data (Technical Report no. 15) (1.0 MB,PDF File)"
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      "category": "strategies",
      "year": "2026",
      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/children-and-families/child-and-family-system-reform/NSW_Out-of-Home_Care_OOHC_Strategy_2026.pdf",
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      "bytes": 145404,
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      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/diap/dcj-diap-2020-2024.pdf",
      "file": "strategies/dcj-diap-2020-2024.pdf",
      "bytes": 1946729,
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    {
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    {
      "category": "strategies",
      "year": "2021",
      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/resource-centre/policies/inclusion-strategy-2021-2025.pdf",
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      "year": "2020",
      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-caring-in-nsw-2020-2030.pdf",
      "file": "strategies/nsw-carers-strategy-caring-in-nsw-2020-2030.pdf",
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      "category": "strategies",
      "year": "2025-26",
      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/NSW_Carers_Strategy_3rd_Action_Plan_2025-2026.pdf",
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      "year": "2020",
      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf",
      "file": "strategies/nsw-carers-strategy-2020-2030-co-design-summary-report.pdf",
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    },
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      "category": "strategies",
      "year": "2023-24",
      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/carers/nsw-carers-strategy/nsw-carers-strategy-2nd-action-plan-2023-2024.pdf",
      "file": "strategies/nsw-carers-strategy-2nd-action-plan-2023-2024.pdf",
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    },
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      "file": "reviews/nsw-government-response-to-the-family-is-culture-review-report.pdf",
      "bytes": 853472,
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      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/community-inclusion/disability-inclusion/royal-commission-into-violence-abuse-neglect-and-exploitation-of-people-with-disability/nsw-drc-forum-communiqu%C3%A9-23-october-2023.pdf",
      "file": "reviews/nsw-drc-forum-communiqu-C3-A9-23-october-2023.pdf",
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      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/children-and-families/transition-to-aboriginal-out-of-home-care-agencies/fact-sheet-transferring-to-an-acco-myth-busting.pdf",
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      "url": "https://dcj.nsw.gov.au/content/dam/dcj/dcj-website/documents/about-us/who-we-are-and-what-we-do/strategic-plan/dcj-strategic-plan-2026-2031.pdf",
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