{ "entity_id": "B-002279", "folder": "Defence-Honours-and-Awards-Appeals-Tribunal", "name": "Defence Honours and Awards Appeals Tribunal", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Defence", "website": "http://www.defence-honours-tribunal.gov.au", "data_status": "partial", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 5, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "http://www.defence-honours-tribunal.gov.au", "source_documents": [], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "4 Eligible service\n(1) The Governor-General may declare, in writing, on the recommendation\nof the Minister, that service is:\n(a) Eligible service; or\n(b) Eligible service that is an additional period of qualifying\nservice for the purposes of paragraph 6(2) (c).\n(2) In making a recommendation to the Governor-General, the Minister must\nhave regard to the recommendation of the Chief of the Defence Force.\n(3) The Governor-General must not make a declaration about service under\nsubsection (1) unless the eligible service is given as part of, and with the period of, a\ndeclared operation.\n(3A) Eligible service declared under subsection (1) must meet the conditions (if\nany) determined, in writing, by the Governor-General.\n(4) Without limiting subsection (1), the Chief of the Defence Force may\ndeclare, in writing, on the recommendation of the Commander Joint Operations, that\nservice is:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/Low-2026-DHAAT-1.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "4 Eligible service\n(1) The Governor-General may declare, in writing, on the recommendation\nof the Minister, that service is:\n(a) Eligible service; or\n(b) Eligible service that is an additional period of qualifying\nservice for the purposes of paragraph 6(2) (c).\n(2) In making a recommendation to the Governor-General, the Minister must\nhave regard to the recommendation of the Chief of the Defence Force.\n(3) The Governor-General must not make a declaration about service under\nsubsection (1) unless the eligible service is given as part of, and with the period of, a\ndeclared operation.\n(3A) Eligible service declared under subsection (1) must meet the conditions (if\nany) determined, in writing, by the Governor-General.\n(4) Without limiting subsection (1), the Chief of the Defence Force may\ndeclare, in writing, on the recommendation of the Commander Joint Operations, that\nservice is:", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/Low-2026-DHAAT-1.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "S64 dated 28 February 2002\n(the Determination)\n[…]\n1) that the following non-warlike operations in which members of the Australian\nDefence Force were engaged with elements of the Australian, New Zealand and\nUnited Kingdom (ANZUK) Forces; Australian Army Rifle Company\n(Butterworth); Five Power Defence Arrangement; and Australian Army Survey\nOperations in South East Asia during the following periods to be a declared\noperation for the purpose of the Regulations:\n(i) Defence Force activities on land in Malaysia during the period that commenced\non 14 February 1975 and ended on 31 December 1989…\nc) determine, under subregulation 4(2) of the Regulations, that the conditions for\naward of the Australian Service Medal with Clasp ‘SE ASIA’ (“the Medal”) for\nthe declared operation are:\n(i) the Medal may be awarded to a member of the Australian Defence Force who", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/Cowled-and-the-Department-of-Defence-2026-DHAAT-4.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/05/Cowled-and-the-Department-of-Defence-2026-DHAAT-4.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "S64 dated 28 February 2002\n(the Determination)\n[…]\n1) that the following non-warlike operations in which members of the Australian\nDefence Force were engaged with elements of the Australian, New Zealand and\nUnited Kingdom (ANZUK) Forces; Australian Army Rifle Company\n(Butterworth); Five Power Defence Arrangement; and Australian Army Survey\nOperations in South East Asia during the following periods to be a declared\noperation for the purpose of the Regulations:\n(i) Defence Force activities on land in Malaysia during the period that commenced\non 14 February 1975 and ended on 31 December 1989…\nc) determine, under subregulation 4(2) of the Regulations, that the conditions for\naward of the Australian Service Medal with Clasp ‘SE ASIA’ (“the Medal”) for\nthe declared operation are:\n(i) the Medal may be awarded to a member of the Australian Defence Force who", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/Cowled-and-the-Department-of-Defence-2026-DHAAT-4.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/05/Cowled-and-the-Department-of-Defence-2026-DHAAT-4.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "The updated Regulation states:\n3 Declared operation\n(1) The Governor-General may declare, in writing, on the recommendation of the\nMinister, that an operation is a declared operation.\n(2) In making a recommendation to the Governor-General, the Minister must\nhave regard to the recommendation of the Chief of the Defence Force.\n(3) The Governor-General must not make a declaration about an operation\nunless:\n(a) The operation is, or was, carried out in conditions that are,\nor were, hazardous; and\n(b) The operation is not an operation for which recognition for\nan award (other than an award under this regulation)\nalready exists; and\n(c) The operation meets the conditions (if any) determined, in\nwriting, by the Governor-General.\n(3A) Without limiting subsection (1), the Chief of the Defence Force may\ndeclare, in writing, on the recommendation of the Commander Joint Operations, that a", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Low-2026-DHAAT-1.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "The updated Regulation states:\n3 Declared operation\n(1) The Governor-General may declare, in writing, on the recommendation of the\nMinister, that an operation is a declared operation.\n(2) In making a recommendation to the Governor-General, the Minister must\nhave regard to the recommendation of the Chief of the Defence Force.\n(3) The Governor-General must not make a declaration about an operation\nunless:\n(a) The operation is, or was, carried out in conditions that are,\nor were, hazardous; and\n(b) The operation is not an operation for which recognition for\nan award (other than an award under this regulation)\nalready exists; and\n(c) The operation meets the conditions (if any) determined, in\nwriting, by the Governor-General.\n(3A) Without limiting subsection (1), the Chief of the Defence Force may\ndeclare, in writing, on the recommendation of the Commander Joint Operations, that a", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Low-2026-DHAAT-1.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "The Australian Operational Service Medal Regulation 2012 (the AOSM Regulation)\nas amended states:\n3 Declared operation\n(1) The Governor-General may declare, in writing, on the recommendation\nof the Minister, that an operation is a declared operation.\n(2) In making a recommendation to the Governor-General, the Minister\nmust have regard to the recommendation of the Chief of the Defence Force.\n(3) The Governor-General must not make a declaration about an operation\nunless:\n(a) The operation is, or was, carried out in conditions that are, or\nwere, hazardous; and\n(b) The operation is not an operation for which recognition for an\naward (other than an award under this regulation) already exists; and\n(c) The operation meets the conditions (if any) determined, in\nwriting, by the Governor-General.\n…\n(4) A declaration under this section must include the following matters:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/A.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/03/A.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "The Australian Operational Service Medal Regulation 2012 (the AOSM Regulation)\nas amended states:\n3 Declared operation\n(1) The Governor-General may declare, in writing, on the recommendation\nof the Minister, that an operation is a declared operation.\n(2) In making a recommendation to the Governor-General, the Minister\nmust have regard to the recommendation of the Chief of the Defence Force.\n(3) The Governor-General must not make a declaration about an operation\nunless:\n(a) The operation is, or was, carried out in conditions that are, or\nwere, hazardous; and\n(b) The operation is not an operation for which recognition for an\naward (other than an award under this regulation) already exists; and\n(c) The operation meets the conditions (if any) determined, in\nwriting, by the Governor-General.\n…\n(4) A declaration under this section must include the following matters:", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/A.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/03/A.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 2]\nDECISION\nOn 5 January 2026, the Tribunal decided:\n(a) to affirm the decision that Wing Commander Low not be recommended for\nthe Australian Operational Service Medal – Indo-Pacific for his service on\nOperation GATEWAY prior to 1 July 2005; and\n(b) to recommend to the Minister that he should:\na. provide to Defence a clear definition of the term ‘hazardous service’ to\nguide all further consideration of matters arising under the\nAustralian Operational Service Medal Regulation 2012;\nb. direct Defence to develop a transparent and consistently applied\nevidentiary framework for assessment by reference to that definition of\nhazardous service, including required evidence and methodology;\nc. direct Defence to conduct a comprehensive historical assessment of\nOperation GATEWAY’s hazard environment from 1981 to the present in", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/Low-2026-DHAAT-1.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 2]\nDECISION\nOn 5 January 2026, the Tribunal decided:\n(a) to affirm the decision that Wing Commander Low not be recommended for\nthe Australian Operational Service Medal – Indo-Pacific for his service on\nOperation GATEWAY prior to 1 July 2005; and\n(b) to recommend to the Minister that he should:\na. provide to Defence a clear definition of the term ‘hazardous service’ to\nguide all further consideration of matters arising under the\nAustralian Operational Service Medal Regulation 2012;\nb. direct Defence to develop a transparent and consistently applied\nevidentiary framework for assessment by reference to that definition of\nhazardous service, including required evidence and methodology;\nc. direct Defence to conduct a comprehensive historical assessment of\nOperation GATEWAY’s hazard environment from 1981 to the present in", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/Low-2026-DHAAT-1.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "In reaching that conclusion, however, the Tribunal wished to stress that in no\nway should its decision be regarded as reflecting adversely in any way on either his\nremarkable achievements on 13 May 1968 or his admirable performance of duties\nduring the balance of his tour of Vietnam in 1968 and 1969.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Jensen-2026-DHAAT-3.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Jensen-2026-DHAAT-3.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002279", "entity_name": "Defence Honours and Awards Appeals Tribunal", "folder_name": "Defence-Honours-and-Awards-Appeals-Tribunal", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "In reaching that conclusion, however, the Tribunal wished to stress that in no\nway should its decision be regarded as reflecting adversely in any way on either his\nremarkable achievements on 13 May 1968 or his admirable performance of duties\nduring the balance of his tour of Vietnam in 1968 and 1969.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Jensen-2026-DHAAT-3.pdf (https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Jensen-2026-DHAAT-3.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": "2026", "url": "https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/05/Miller-and-the-Department-of-Defence-2026-DHAAT-5.pdf", "file": "other-pdfs/Miller-and-the-Department-of-Defence-2026-DHAAT-5.pdf", "bytes": 410572, "link_text": "Miller and the Department of Defence [2026] DHAAT 5" }, { "category": "other-pdfs", "year": "2026", "url": "https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/05/Cowled-and-the-Department-of-Defence-2026-DHAAT-4.pdf", "file": "other-pdfs/Cowled-and-the-Department-of-Defence-2026-DHAAT-4.pdf", "bytes": 269838, "link_text": "Cowled and the Department of Defence [2026] DHAAT 4" }, { "category": "other-pdfs", "year": "2026", "url": "https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Jensen-2026-DHAAT-3.pdf", "file": "other-pdfs/Jensen-2026-DHAAT-3.pdf", "bytes": 435525, "link_text": "Jensen and the Department of Defence [2026] DHAAT 3" }, { "category": "other-pdfs", "year": "2026", "url": "https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/03/A.pdf", "file": "other-pdfs/A.pdf", "bytes": 321824, "link_text": "A and the Department of Defence [2026] DHAAT 2" }, { "category": "other-pdfs", "year": "2026", "url": "https://defence-honours-tribunal.gov.au/wp-content/uploads/2026/02/Low-2026-DHAAT-1.pdf", "file": "other-pdfs/Low-2026-DHAAT-1.pdf", "bytes": 431730, "link_text": "Low and the Department of Defence [2026] DHAAT 1" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:12:39+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Defence-Honours-and-Awards-Appeals-Tribunal", "annual_report": { "file": 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