{ "entity_id": "S-VIC-044", "folder": "Court-Services-Victoria", "name": "Court Services Victoria", "type": "Statutory Authority", "jurisdiction": "VIC", "portfolio": "Justice", "website": "https://www.courts.vic.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Court Services Victoria provides the means to achieve the collective ambition by providing high-quality, responsive administrative services and is accountable to Courts Council for doing so.", "official_site_url": "https://www.courts.vic.gov.au/", "source_documents": [ { "type": "strategie", "title": "Gender Equality Action Plan", "url": "https://www.courts.vic.gov.au/sites/default/files/publications/csv_gender_equality_action_plan.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Gender Equality Action Plan – Progress Report", "url": "https://www.courts.vic.gov.au/sites/default/files/publications/csv_gender_equality_action_plan_-_progress_report.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Gender Equality Action Plan - Progress Report (Summary)", "url": "https://www.courts.vic.gov.au/sites/default/files/publications/csv_gender_equality_action_plan_-_progress_report_summary.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Court Services Victoria Strategic Plan 2020-2025", "url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "period": "2020", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://courts.vic.gov.au/sites/default/files/publications/csv_annual_report_2017-18.pdf", "period": "2017", "confidence": "high" } ], "purpose": { "text": "Court Services Victoria provides the means to achieve the collective ambition by providing high-quality, responsive administrative services and is accountable to Courts Council for doing so.", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 2, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=2" }, "vision": null, "strategic_priorities": [ { "title": "Excellence in court and tribunal administration", "description": "Excellence in court and tribunal administration", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 5, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=5" }, { "title": "Reliable, integrated and innovative technology and digital capabilities", "description": "Reliable, integrated and innovative technology and digital capabilities", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 5, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=5" }, { "title": "Diverse, collaborative, ethical and capable people", "description": "Diverse, collaborative, ethical and capable people", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 5, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=5" }, { "title": "Contemporary, safe and integrated venues", "description": "Contemporary, safe and integrated venues", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 5, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=5" }, { "title": "Building understanding, confidence and trust", "description": "Building understanding, confidence and trust", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 5, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=5" } ], "values": [ { "name": "always keeping the people who use and work in the court’s environment front of mind", "description": "", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": null }, { "name": "meaningful community engagement and striving to deliver the best possible experience for court users and the community", "description": "", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": null }, { "name": "collaborating where appropriate with Government and justice sector bodies", "description": "", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": null }, { "name": "continually improving the services we deliver", "description": "", "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Excellence in court and tribunal administration", "description": "Court Services Victoria is committed to excellence in the delivery of justice, and pursue opportunities to streamline service delivery, reduce duplication and implement service delivery improvements to become more effective, efficient and financially sustainable.", "activities": [ "Work toward long term financial sustainability by improving the efficiency of service delivery and redirecting resources to maintain and improve frontline services", "Engage with justice sector partners and stakeholders to work in more connected ways that improve information sharing and service outcomes" ], "source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "source_page": 5, "source_deep_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf#page=5" } ], "performance_measures": [ { "code": "CCE01", "measure": "Case completion efficiency", "target": "Stability or improvement", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf", "target_source_page": null, "result_source_url": "https://courts.vic.gov.au/sites/default/files/publications/csv_annual_report_2017-18.pdf", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "Court Services Victoria provides the means to achieve the collective ambition by providing high-quality, responsive administrative services and is accountable to Courts Council for", "Excellence in court and tribunal administration", "Reliable, integrated and innovative technology and digital capabilities", "Diverse, collaborative, ethical and capable people", "Contemporary, safe and integrated venues", "Building understanding, confidence and trust" ], "watch_terms": [ "Case completion efficiency" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Court Services Victoria provides the means to achieve the collective ambition by providing high-quality, responsive administrative services and is accountable to Courts Council for doing so.", "purposes_source_page": 2, "how_we_deliver": "Court Services Victoria provides the administrative and corporate services necessary for the Victorian courts and VCAT to deliver justice to the Victorian community.", "how_we_deliver_source_page": 2, "government_priorities": [ { "text": "Excellence in court and tribunal administration", "source_page": 5 }, { "text": "Reliable, integrated and innovative technology and digital capabilities", "source_page": 5 }, { "text": "Diverse, collaborative, ethical and capable people", "source_page": 5 }, { "text": "Contemporary, safe and integrated venues", "source_page": 5 }, { "text": "Building understanding, confidence and trust", "source_page": 5 } ], "outcomes": [ { "name": "Outcome 1: Excellence in court and tribunal administration", "description": "Court Services Victoria is committed to excellence in the delivery of justice, and pursue opportunities to streamline service delivery, reduce duplication and implement service delivery improvements to become more effective, efficient and financially sustainable.", "key_activities": [ "Work toward long term financial sustainability by improving the efficiency of service delivery and redirecting resources to maintain and improve frontline services", "Engage with justice sector partners and stakeholders to work in more connected ways that improve information sharing and service outcomes" ], "source_page": 5 } ], "values": [ "always keeping the people who use and work in the court’s environment front of mind", "meaningful community engagement and striving to deliver the best possible experience for court users and the community", "collaborating where appropriate with Government and justice sector bodies", "continually improving the services we deliver" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Case completion efficiency", "target": "Stability or improvement", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Case completion efficiency", "result": "Target met", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://courts.vic.gov.au/sites/default/files/publications/csv_annual_report_2017-18.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Urgent action on all\ntwenty recommendations is how we change behaviour and culture.”5\nIndependent audit\nRecommendation 20 of the Review, was:\n“Within two years, commission an independent audit of the implementation of the\nReview recommendations and the effectiveness of the interventions implemented\nand make the audit report public.”\nAshurst Risk Advisory was engaged by CSV to conduct an independent audit in response\nto Recommendation 20.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "reviews/sexual-harassment-independent-audit-report-phase-one.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/sexual-harassment-independent-audit-report-phase-one.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Urgent action on all\ntwenty recommendations is how we change behaviour and culture.”5\nIndependent audit\nRecommendation 20 of the Review, was:\n“Within two years, commission an independent audit of the implementation of the\nReview recommendations and the effectiveness of the interventions implemented\nand make the audit report public.”\nAshurst Risk Advisory was engaged by CSV to conduct an independent audit in response\nto Recommendation 20.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "reviews/sexual-harassment-independent-audit-report-phase-one.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/sexual-harassment-independent-audit-report-phase-one.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 7]\nCOURT SERVICES VICTORIA STRATEGIC PLAN 2020 – 2025\nPRIORITY 2\nRELIABLE,\nINTEGRATED\nAND INNOVATIVE\nTECHNOLOGY AND\nDIGITAL CAPABILITIES\nThe unfolding digital revolution Digital transformation has been a key enabler of change to f Develop an overarching Information Technology and Digital\npresents ongoing opportunities improve the experience of people coming to court, reduce the Strategy to guide our future directions and investments to\ndependency on physical locations, automate processes and enable simpler and faster user-centric services.\nfor the Courts Group to\nincrease efficiency. f Continue the digitisation of court and tribunal processes,\nimprove services, innovate, and\nIn response to the coronavirus (COVID-19) pandemic, the taking a ‘digital first’ approach.\nengage with people who come", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/csv_strategic_plan_2020-2025_feb21.pdf (https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 7]\nCOURT SERVICES VICTORIA STRATEGIC PLAN 2020 – 2025\nPRIORITY 2\nRELIABLE,\nINTEGRATED\nAND INNOVATIVE\nTECHNOLOGY AND\nDIGITAL CAPABILITIES\nThe unfolding digital revolution Digital transformation has been a key enabler of change to f Develop an overarching Information Technology and Digital\npresents ongoing opportunities improve the experience of people coming to court, reduce the Strategy to guide our future directions and investments to\ndependency on physical locations, automate processes and enable simpler and faster user-centric services.\nfor the Courts Group to\nincrease efficiency. f Continue the digitisation of court and tribunal processes,\nimprove services, innovate, and\nIn response to the coronavirus (COVID-19) pandemic, the taking a ‘digital first’ approach.\nengage with people who come", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/csv_strategic_plan_2020-2025_feb21.pdf (https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 8]\nCourt Services Victoria\nStrategies and Measures Status Status description\n3.6 Implement inclusive recruitment In progress There were two sub-actions in this measure related to sections of the Recruitment and Selection Policy:\npractices to mitigate against stereotypes ensuring gender balance and broader diversity of selection panels and inserting a clause that any\nand biases. recruitment agencies CSV engages with share the organisation’s commitment to gender equality,\ndiversity and inclusion and abide by the measures in the GEAP\n-These were completed in the reporting period, however, because the finalisation and release of the\nupdated Recruitment and Selection Policy was delayed, this measure is still in progress\n3.7 Source candidates using non Not started This measure was due to commence in 2022 however due to resourcing limitations it is now", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/csv_gender_equality_action_plan_-_progress_report.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/csv_gender_equality_action_plan_-_progress_report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 8]\nCourt Services Victoria\nStrategies and Measures Status Status description\n3.6 Implement inclusive recruitment In progress There were two sub-actions in this measure related to sections of the Recruitment and Selection Policy:\npractices to mitigate against stereotypes ensuring gender balance and broader diversity of selection panels and inserting a clause that any\nand biases. recruitment agencies CSV engages with share the organisation’s commitment to gender equality,\ndiversity and inclusion and abide by the measures in the GEAP\n-These were completed in the reporting period, however, because the finalisation and release of the\nupdated Recruitment and Selection Policy was delayed, this measure is still in progress\n3.7 Source candidates using non Not started This measure was due to commence in 2022 however due to resourcing limitations it is now", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/csv_gender_equality_action_plan_-_progress_report.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/csv_gender_equality_action_plan_-_progress_report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 6]\nCOURT SERVICES VICTORIA STRATEGIC PLAN 2020 – 2025\nPRIORITY 1\nEXCELLENCE\nIN COURT AND\nTRIBUNAL\nADMINISTRATION\nCourt Services Victoria is To achieve this, we will support courts and VCAT in their f Work toward long term financial sustainability by\ncommitted to excellence in the delivery of justice, and pursue opportunities to streamline improving the efficiency of service delivery and redirecting\nservice delivery, reduce duplication and implement service resources to maintain and improve frontline services.\ndelivery of services to its users,\nimprovements to become more effective, efficient and f Engage with our justice sector partners and stakeholders\nthe community and government.\nimprove financial sustainability. to work in more connected ways that improve information\nTechnology, workforce and data", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "strategies/csv_strategic_plan_2020-2025_feb21.pdf (https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 6]\nCOURT SERVICES VICTORIA STRATEGIC PLAN 2020 – 2025\nPRIORITY 1\nEXCELLENCE\nIN COURT AND\nTRIBUNAL\nADMINISTRATION\nCourt Services Victoria is To achieve this, we will support courts and VCAT in their f Work toward long term financial sustainability by\ncommitted to excellence in the delivery of justice, and pursue opportunities to streamline improving the efficiency of service delivery and redirecting\nservice delivery, reduce duplication and implement service resources to maintain and improve frontline services.\ndelivery of services to its users,\nimprovements to become more effective, efficient and f Engage with our justice sector partners and stakeholders\nthe community and government.\nimprove financial sustainability. to work in more connected ways that improve information\nTechnology, workforce and data", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "strategies/csv_strategic_plan_2020-2025_feb21.pdf (https://courts.vic.gov.au/sites/default/files/csv_strategic_plan_2020-2025_feb21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "The SHR team\nsupport that can be provided to bystanders;\ncommitted to a range of implementation activities, which\ni. makes clear that confidentiality obligations have mostly been actioned, to aid in the promotion and\nbetween judicial staff and judicial officers do embedding of the policy across the organisation.\nnot prevent staff from making a complaint\nThe audit acknowledges CSV took the opportunity when\nabout misconduct;\nimplementing Recommendation 2 to not only design the\nj. covers the consumption of alcohol by all Sexual Harassment and Victimisation Policy, but to also\nstaff, contractors, judicial officers and VCAT consult, draft and develop the following additional policies\nmembers; and and guidelines to set the standards of expected behaviour in\nthe workplace:\nk. addresses the issue of consensual personal", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "reviews/sexual-harassment-independent-audit-report-phase-one.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/sexual-harassment-independent-audit-report-phase-one.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "The SHR team\nsupport that can be provided to bystanders;\ncommitted to a range of implementation activities, which\ni. makes clear that confidentiality obligations have mostly been actioned, to aid in the promotion and\nbetween judicial staff and judicial officers do embedding of the policy across the organisation.\nnot prevent staff from making a complaint\nThe audit acknowledges CSV took the opportunity when\nabout misconduct;\nimplementing Recommendation 2 to not only design the\nj. covers the consumption of alcohol by all Sexual Harassment and Victimisation Policy, but to also\nstaff, contractors, judicial officers and VCAT consult, draft and develop the following additional policies\nmembers; and and guidelines to set the standards of expected behaviour in\nthe workplace:\nk. addresses the issue of consensual personal", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "reviews/sexual-harassment-independent-audit-report-phase-one.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/sexual-harassment-independent-audit-report-phase-one.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 14]\nCourt Services Victoria Gender Equality Action Plan\nTable 2: Measures to enable our employees to achieve their full potential\nMeasures Outcomes Timeline Accountability\n1.1 Embed Gender Impact Conduct of Gender Impact Assessments Commenced People and\nAssessment processes across is incorporated into project management 2021 and Culture\nthe organisation. processes and resources. ongoing\nProjects and\nConduct of Gender Impact Assessments Business\nis incorporated into the annual budget Improvement\nbid process.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "strategies/csv_gender_equality_action_plan.pdf (https://www.courts.vic.gov.au/sites/default/files/publications/csv_gender_equality_action_plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-044", "entity_name": "Court Services Victoria", "folder_name": "Court-Services-Victoria", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 14]\nCourt Services Victoria Gender Equality Action Plan\nTable 2: Measures to enable our employees to achieve their full potential\nMeasures Outcomes Timeline Accountability\n1.1 Embed Gender Impact Conduct of 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