{ "entity_id": "O-000896", "folder": "Civil-Aviation-Safety-Authority", "name": "Civil Aviation Safety Authority", "type": "Corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.casa.gov.au", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 10, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To establish a regulatory framework for maintaining, enhancing and promoting the safety of civil aviation, with particular emphasis on preventing aviation accidents and incidents.", "official_site_url": "http://www.casa.gov.au", "source_documents": [ { "type": "strategie", "title": "AC 1-01 Understanding the legislative framework pdf, 899.94 KB", "url": "https://www.casa.gov.au/sites/default/files/2021-08/advisory-circular-1-01-understanding-legislative-framework.pdf", "period": "2021", "confidence": "medium" }, { "type": "strategie", "title": "The RPAS and AAM Roadmap ( PDF, 1.13 MB )", "url": "https://www.casa.gov.au/sites/default/files/2022-06/the-rpas-and-aam-roadmap.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "Regulator performance framework self-assessment report 2019–20 ( PDF, 325.01 KB )", "url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "period": "2019-20", "confidence": "medium" }, { "type": "strategie", "title": "Regulator performance framework self-assessment report 2018–19 ( PDF, 540.14 KB )", "url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2018-2019.pdf", "period": "2018-19", "confidence": "medium" }, { "type": "strategie", "title": "Regulator performance framework self-assessment report 2017–18 ( PDF, 801.45 KB )", "url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf", "period": "2017-18", "confidence": "medium" } ], "purpose": { "text": "To establish a regulatory framework for maintaining, enhancing and promoting the safety of civil aviation, with particular emphasis on preventing aviation accidents and incidents.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" }, "vision": null, "strategic_priorities": [ { "title": "Regulators do not unnecessarily impede the efficient operation of regulated entities.", "description": "Regulators do not unnecessarily impede the efficient operation of regulated entities.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" }, { "title": "Communication with regulated entities is clear, targeted and effective.", "description": "Communication with regulated entities is clear, targeted and effective.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" }, { "title": "Actions undertaken by regulators are proportionate to the regulatory risk being managed.", "description": "Actions undertaken by regulators are proportionate to the regulatory risk being managed.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" }, { "title": "Compliance and monitoring approaches are streamlined and coordinated.", "description": "Compliance and monitoring approaches are streamlined and coordinated.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" }, { "title": "Regulators are open and transparent in their dealings with regulated entities.", "description": "Regulators are open and transparent in their dealings with regulated entities.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" }, { "title": "Regulators actively contribute to the continuous improvement of regulatory frameworks.", "description": "Regulators actively contribute to the continuous improvement of regulatory frameworks.", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" } ], "values": [ { "name": "Safety", "description": "", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null }, { "name": "Transparency", "description": "", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null }, { "name": "Proportionality", "description": "", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null }, { "name": "Continuous improvement", "description": "", "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Aviation Safety", "description": "CASA’s primary role is to conduct the safety regulation of the civil air operations in Australian territory and the operation of Australian aircraft outside Australian territory.", "activities": [ "Conducting safety regulation", "Managing regulatory reform" ], "source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "source_page": null, "source_deep_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf" } ], "performance_measures": [ { "code": "CCE01", "measure": "Regulatory reform outcomes", "target": "On track or completed", "latest_result": "Very good", "status": "Achieved", "target_source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null }, { "code": "CCE02", "measure": "Compliance and monitoring approaches", "target": "Streamlined and coordinated", "latest_result": "Good", "status": "Achieved", "target_source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null }, { "code": "CCE03", "measure": "Communication with regulated entities", "target": "Clear, targeted and effective", "latest_result": "Very good", "status": "Achieved", "target_source_url": "https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "To establish a regulatory framework for maintaining, enhancing and promoting the safety of civil aviation, with particular emphasis on preventing aviation accidents and incidents.", "Regulators do not unnecessarily impede the efficient operation of regulated entities.", "Communication with regulated entities is clear, targeted and effective.", "Actions undertaken by regulators are proportionate to the regulatory risk being managed.", "Compliance and monitoring approaches are streamlined and coordinated.", "Regulators are open and transparent in their dealings with regulated entities.", "Regulators actively contribute to the continuous improvement of regulatory frameworks." ], "watch_terms": [ "Regulatory reform outcomes", "Compliance and monitoring approaches", "Communication with regulated entities" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To establish a regulatory framework for maintaining, enhancing and promoting the safety of civil aviation, with particular emphasis on preventing aviation accidents and incidents.", "purposes_source_page": null, "how_we_deliver": "In performing its functions and exercising its powers, CASA must regard the safety of air navigation as the most important consideration. Subject to the primacy of safety, CASA must consider the economic and cost impact of the aviation safety standards it sets, take into account the differing risks associated with different industry sectors and, to the extent practicable, ensure that the environment is protected from the effects of the operation and use of aircraft.", "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Regulators do not unnecessarily impede the efficient operation of regulated entities.", "source_page": null }, { "text": "Communication with regulated entities is clear, targeted and effective.", "source_page": null }, { "text": "Actions undertaken by regulators are proportionate to the regulatory risk being managed.", "source_page": null }, { "text": "Compliance and monitoring approaches are streamlined and coordinated.", "source_page": null }, { "text": "Regulators are open and transparent in their dealings with regulated entities.", "source_page": null }, { "text": "Regulators actively contribute to the continuous improvement of regulatory frameworks.", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Aviation Safety", "description": "CASA’s primary role is to conduct the safety regulation of the civil air operations in Australian territory and the operation of Australian aircraft outside Australian territory.", "key_activities": [ "Conducting safety regulation", "Managing regulatory reform" ], "source_page": null } ], "values": [ "Safety", "Transparency", "Proportionality", "Continuous improvement" ], "values_framework_name": "Regulator Performance Framework", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Regulatory reform outcomes", "target": "On track or completed", "source_page": null }, { "code": "CCE02", "measure": "Compliance and monitoring approaches", "target": "Streamlined and coordinated", "source_page": null }, { "code": "CCE03", "measure": "Communication with regulated entities", "target": "Clear, targeted and effective", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Regulatory reform outcomes", "result": "Very good", "status": "Achieved", "source_page": null }, { "code": "CCE02", "measure": "Compliance and monitoring approaches", "result": "Good", "status": "Achieved", "source_page": null }, { "code": "CCE03", "measure": "Communication with regulated entities", "result": "Very good", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "5 Regulators are Regulators’ risk-based Enforcement strategy and CASA Enforcement Manual and CASA annual report are published\nopen and frameworks are publicly risk approach are published. on CASA website\ntransparent in available in a format which is\ntheir dealings clear, understandable and\nwith regulated accessible.\nentities\nRegulators are open and Performance measurement A comprehensive performance section based on CASA’s progress\nresponsive to requests from results are published. and achievement against the initiatives outlined in its corporate plan\nregulated entities regarding is published in the CASA annual report\nthe operation of the regulatory\nframework, and approaches\nimplemented by regulators.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "5 Regulators are Regulators’ risk-based Enforcement strategy and CASA Enforcement Manual and CASA annual report are published\nopen and frameworks are publicly risk approach are published. on CASA website\ntransparent in available in a format which is\ntheir dealings clear, understandable and\nwith regulated accessible.\nentities\nRegulators are open and Performance measurement A comprehensive performance section based on CASA’s progress\nresponsive to requests from results are published. and achievement against the initiatives outlined in its corporate plan\nregulated entities regarding is published in the CASA annual report\nthe operation of the regulatory\nframework, and approaches\nimplemented by regulators.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 22]\nCASA Regulator Performance Framework\nSelf-assessment report 2017–18\nDepartment of Prime Minister and Cabinet guidance CASA evidence\nKPI Rationale Measures of good Examples of output & Current CASA activity\nregulatory performance activity based evidence\ntargeted and appropriate to the target copy Collector’s Edition showcasing best articles for the year; 24\neffective audience. hour media hotline\nCASA to publish updates on improving accessibility.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 22]\nCASA Regulator Performance Framework\nSelf-assessment report 2017–18\nDepartment of Prime Minister and Cabinet guidance CASA evidence\nKPI Rationale Measures of good Examples of output & Current CASA activity\nregulatory performance activity based evidence\ntargeted and appropriate to the target copy Collector’s Edition showcasing best articles for the year; 24\neffective audience. hour media hotline\nCASA to publish updates on improving accessibility.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 8]\nOFFICIAL\nMaintenance training organisations\nTerm Definition\n1. comply with the Assessment Guidelines included in the applicable nationally\nendorsed Training Packages or the assessment requirements specified in\naccredited courses;\n2. lead to the issuing of a Statement of Attainment or qualification under the\nAustralian Qualification Framework (AQF) when a person is assessed as\ncompetent against nationally endorsed unit(s) of competency in the\napplicable Training Package or modules specified in the applicable\naccredited course;\n3. are valid, reliable, fair and flexible;\n4. provide for applicants to be informed of the context and purpose of the\nassessment and the assessment process;\n5. where relevant, focus on the application of knowledge and skill to the\nstandard of performance required in the workplace and cover all aspects of", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/acceptable-means-compliance-guidance-material-part-147.pdf (https://www.casa.gov.au/sites/default/files/2021-08/acceptable-means-compliance-guidance-material-part-147.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 8]\nOFFICIAL\nMaintenance training organisations\nTerm Definition\n1. comply with the Assessment Guidelines included in the applicable nationally\nendorsed Training Packages or the assessment requirements specified in\naccredited courses;\n2. lead to the issuing of a Statement of Attainment or qualification under the\nAustralian Qualification Framework (AQF) when a person is assessed as\ncompetent against nationally endorsed unit(s) of competency in the\napplicable Training Package or modules specified in the applicable\naccredited course;\n3. are valid, reliable, fair and flexible;\n4. provide for applicants to be informed of the context and purpose of the\nassessment and the assessment process;\n5. where relevant, focus on the application of knowledge and skill to the\nstandard of performance required in the workplace and cover all aspects of", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/acceptable-means-compliance-guidance-material-part-147.pdf (https://www.casa.gov.au/sites/default/files/2021-08/acceptable-means-compliance-guidance-material-part-147.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "CASA Annual Report 2017–18); clear guidelines for making a\ncomplaint or reporting unsafe aviation activities are also published\non CASA external website\n3 Actions Regulators apply a risk-based, Risk management policies Overarching risk management policy; risk management training\nundertaken by proportionate approach to and procedures are available modules delivered through Core Regulatory Training Program,\nregulators are compliance obligations, to regulator staff and the Safety Management Systems course, Human Factors course,\nproportionate engagement and regulatory public.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "CASA Annual Report 2017–18); clear guidelines for making a\ncomplaint or reporting unsafe aviation activities are also published\non CASA external website\n3 Actions Regulators apply a risk-based, Risk management policies Overarching risk management policy; risk management training\nundertaken by proportionate approach to and procedures are available modules delivered through Core Regulatory Training Program,\nregulators are compliance obligations, to regulator staff and the Safety Management Systems course, Human Factors course,\nproportionate engagement and regulatory public.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Goal 2 Measures/result Key achievements\n• Collaborative Of eight performance • CASA conducted 48 public consultations\nengagement with measures: and feedback surveys via the web-based\nthe wider aviation • 100 per cent were CASA Consultation Hub, on a range of\ncommunity to assessed as being policy proposals and initiatives.\npromote and completed or on\n• CASA provided significant relief to industry\nsupport a positive track\nin relation to the COVID-19 pandemic.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/casa-regulator-performance-framework-2019-2020.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Goal 2 Measures/result Key achievements\n• Collaborative Of eight performance • CASA conducted 48 public consultations\nengagement with measures: and feedback surveys via the web-based\nthe wider aviation • 100 per cent were CASA Consultation Hub, on a range of\ncommunity to assessed as being policy proposals and initiatives.\npromote and completed or on\n• CASA provided significant relief to industry\nsupport a positive track\nin relation to the COVID-19 pandemic.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/casa-regulator-performance-framework-2019-2020.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-2019-2020.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[pages 6,7,8]\ns\ncontributing to the shortfall included staff unavailability due to\nturnover, redirection of resources to digital upgrade projects,\nincreases in new service types, and increased workload\narising from triennial reporting of aircraft registration data.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000896", "entity_name": "Civil Aviation Safety Authority", "folder_name": "Civil-Aviation-Safety-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[pages 6,7,8]\ns\ncontributing to the shortfall included staff unavailability due to\nturnover, redirection of resources to digital upgrade projects,\nincreases in new service types, and increased workload\narising from triennial reporting of aircraft registration data.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf (https://www.casa.gov.au/sites/default/files/2021-06/casa-regulator-performance-framework-self-assessment-report-2017-2018.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear 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