{ "entity_id": "S-ACT-009", "folder": "City-and-Environment-Directorate", "name": "City and Environment Directorate", "type": "ACT Directorate", "jurisdiction": "ACT", "portfolio": "City Services", "website": "https://www.cityservices.act.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 16, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 5, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "We will work across Government to reduce dangerous and distracted driving on our roads. We will ensure that those that put their lives and the lives of others at risk are targeted. We strive for a road safety culture that is commensurate with community expectations around addressing reckless and problematic behaviour.", "official_site_url": "https://www.cityservices.act.gov.au/", "source_documents": [ { "type": "strategie", "title": "Road Safety Strategy 2020-2025", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0004/1686307/ACT-Road-Safety-Strategy-2020-2025_New.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "Road Safety Action Plan 2024-2025", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "period": "2024-25", "confidence": "medium" }, { "type": "strategie", "title": "Road Safety Action Plan 2020-2023", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/1686308/ACT-Road-Safety-Action-Plan-2020-2023.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "Addendum to Strategy 2016", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0003/1686315/2016_Addendum_to_the_ACT_Road_Safety_Camera_Strategy.pdf", "period": "2016", "confidence": "medium" }, { "type": "strategie", "title": "Deployment Strategy 2015", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0009/1686312/2015_Mobile_Camera_Deployment_Strategy.pdf", "period": "2015", "confidence": "medium" }, { "type": "strategie", "title": "Road Safety Camera Strategy 2015", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0008/1686311/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf", "period": "2015", "confidence": "medium" }, { "type": "strategie", "title": "Urban Forest Strategy 2021-2045", "url": "https://hdp-au-prod-app-act-yoursay-files.s3.ap-southeast-2.amazonaws.com/5616/1710/4101/Urban_Forest_Strategy_2021-2045.pdf", "period": "2021", "confidence": "medium" }, { "type": "strategie", "title": "Stretch Reconciliation Action Plan 2023-26", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0009/2306619/TCCS-Stretch-RAP-Acc.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Transport Canberra and City Services Stretch Reconciliation Action Plan 2019-2022", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/1448080/Stretch-Reconciliation-Action-Plan-2019-22.pdf", "period": "2019", "confidence": "medium" }, { "type": "strategie", "title": "Transport Canberra and City Services Reconciliation Action Plan 2016-2018", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0006/984030/Reconciliation-Action-Plan.pdf", "period": "2016", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0003/2089632/2021-22-Annual-Report.pdf", "period": "2089", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [ { "name": "Focus Area 1: Distracted and Dangerous Driving", "description": "We will work across Government to reduce dangerous and distracted driving on our roads. We will ensure that those that put their lives and the lives of others at risk are targeted. We strive for a road safety culture that is commensurate with community expectations around addressing reckless and problematic behaviour.", "activities": [ "Continue to review road transport laws and penalties to ensure that offence penalties are commensurate with the road safety risk associated with the offence, and that penalties are consistent across road transport legislation.", "Explore alternative best practice approaches on how the ACT Government can encourage and incentivise a safe driving culture and positive behavioural shifts.", "Use deployed mobile device detection cameras to begin the detection of offences followed by the issuing of warning notices during a transition period and then infringement notices.", "Expand the functions of the road safety camera network including expanding the functions of the mobile device detection cameras to detect speeding, seatbelt and unregistered vehicle offences.", "Trial innovative speed reduction devices, including the deployment of new road and path treatments." ], "source_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "source_page": 11, "source_deep_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf#page=11" }, { "name": "Focus Area 2: Impaired Driving", "description": "We will work across Government to address drink, drug, and fatigued driving behaviours. We will deliver a comprehensive and targeted approach through regulation, education and enforcement across transport, policing, justice and health portfolios.", "activities": [ "Review of the Alcohol and Drug Awareness Course program and explore opportunities including more targeted direct-intervention programs.", "As part of the penalties review, assess the effectiveness of the Territory’s drink and drug driving scheme and bring forward amendments to the Road Transport (Drug and Alcohol) Act 1977 to more effectively address drink and drug driving behaviour.", "Deliver targeted education/communication approaches that: Improve community understanding of the dangers of impaired driving. Increase community awareness of the ACT’s new drug decriminalisation laws and their ongoing obligations under road transport law. Grow medical professionals’ and the public’s awareness of driving and reporting requirements related to prescribed medicines.", "Following the introduction of the Road Transport Legislation Amendment Act 2022 mandatory reporting by health practitioners of conditions affecting heavy vehicle drivers’ fitness to drive will be implemented.", "Enhance the ACT Government’s enforcement capabilities by increasing the number of Oral Fluid Analysis qualified officers and explore options to test and expand functions of mobile Random Breath Testing/Random Drug Testing platforms." ], "source_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "source_page": 12, "source_deep_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf#page=12" }, { "name": "Focus Area 3: Vulnerable Road Users", "description": "We will improve the road safety of all vulnerable road users, including pedestrians, cyclists, motorcyclists and specific groups of road users such as school children, novice drivers and senior road users through strategic initiatives, targeted communication, research on road safety outcomes.", "activities": [ "Expansion of lower speed zones will be considered in areas with high risks to vulnerable road users.", "Improve data collection about active travel road user injuries and consider road safety research recommendations to explore more targeted interventions and reduce the level of vulnerable road users injuries.", "Identify opportunities to reduce road safety risks for motorcycles to improve road safety outcomes.", "Promote safe choices among seniors and support their independence by, where appropriate, identifying and supporting the adoption of safe and practical alternatives to driving.", "Improve road safety around schools through targeted traffic and parking enforcement." ], "source_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "source_page": 13, "source_deep_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf#page=13" }, { "name": "Focus Area 4: Education, Awareness, Engagement and Compliance", "description": "We will optimise education and awareness campaigns and programs that are built on best practice, to ensure compliance and improve the road safety culture in the ACT. We will consider current licensing processes in the ACT to identify potential areas for improvement, focussing on enhancing the accessibility for disadvantaged or vulnerable youth.", "activities": [ "ACT Policing will continue the targeting of recidivist car thieves and dangerous drivers supported by the 2023-24 Budget initiative ‘Well-prepared emergency services – More ACT Police’ which funded 126 additional police personnel.", "Investigate initiatives focused on reducing reckless/dangerous driving behaviour targeted at young people.", "Continue targeted education and awareness campaigns, including those targeting Aboriginal and Torres Strait Islander and multicultural communities, to increase awareness of rights, responsibilities and safety perceptions for all road and path users, to promote safe behaviours and improve road safety outcomes.", "Consider current ACT policies relating to the recognition of driver licencing, registration and training from domestic and international jurisdictions when relocating to the ACT.", "Monitor the ongoing delivery of the graduated licencing scheme reforms and consider program adjustments." ], "source_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "source_page": 14, "source_deep_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf#page=14" }, { "name": "Focus Area 5: Safe Roads and Infrastructure", "description": "Ongoing priority work will be undertaken on the design and delivery of several arterial road upgrades to address congestion and improve the overall road safety. We will create a safer road environment for all road users through safer infrastructure, including safer paths for walking and cycling.", "activities": [ "New street and intersection infrastructure will be built with consideration of the new Design Guide Best practices for urban intersections and other active travel infrastructure.", "Progressively building the identified priority missing links using protected cycleways or off-road shared or cycle path infrastructure.", "Undertake feasibility studies, and design work for selected intersections across the ACT to improve the safety using the Safe System approach by applying the traffic management principles with clear safety focus for all road users.", "Continue delivering projects on the ACT road network on locations where crashes or risk are occurring, under the Australian Government funded Black Spot Program.", "Undertake detailed design and construction work for upgrades of arterial roads to improve road safety." ], "source_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "source_page": 15, "source_deep_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf#page=15" } ], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Focus Area 1: Distracted and Dangerous Driving", "description": "We will work across Government to reduce dangerous and distracted driving on our roads. We will ensure that those that put their lives and the lives of others at risk are targeted. We strive for a road safety culture that is commensurate with community expectations around addressing reckless and problematic behaviour.", "key_activities": [ "Continue to review road transport laws and penalties to ensure that offence penalties are commensurate with the road safety risk associated with the offence, and that penalties are consistent across road transport legislation.", "Explore alternative best practice approaches on how the ACT Government can encourage and incentivise a safe driving culture and positive behavioural shifts.", "Use deployed mobile device detection cameras to begin the detection of offences followed by the issuing of warning notices during a transition period and then infringement notices.", "Expand the functions of the road safety camera network including expanding the functions of the mobile device detection cameras to detect speeding, seatbelt and unregistered vehicle offences.", "Trial innovative speed reduction devices, including the deployment of new road and path treatments." ], "source_page": 11 }, { "name": "Focus Area 2: Impaired Driving", "description": "We will work across Government to address drink, drug, and fatigued driving behaviours. We will deliver a comprehensive and targeted approach through regulation, education and enforcement across transport, policing, justice and health portfolios.", "key_activities": [ "Review of the Alcohol and Drug Awareness Course program and explore opportunities including more targeted direct-intervention programs.", "As part of the penalties review, assess the effectiveness of the Territory’s drink and drug driving scheme and bring forward amendments to the Road Transport (Drug and Alcohol) Act 1977 to more effectively address drink and drug driving behaviour.", "Deliver targeted education/communication approaches that: Improve community understanding of the dangers of impaired driving. Increase community awareness of the ACT’s new drug decriminalisation laws and their ongoing obligations under road transport law. Grow medical professionals’ and the public’s awareness of driving and reporting requirements related to prescribed medicines.", "Following the introduction of the Road Transport Legislation Amendment Act 2022 mandatory reporting by health practitioners of conditions affecting heavy vehicle drivers’ fitness to drive will be implemented.", "Enhance the ACT Government’s enforcement capabilities by increasing the number of Oral Fluid Analysis qualified officers and explore options to test and expand functions of mobile Random Breath Testing/Random Drug Testing platforms." ], "source_page": 12 }, { "name": "Focus Area 3: Vulnerable Road Users", "description": "We will improve the road safety of all vulnerable road users, including pedestrians, cyclists, motorcyclists and specific groups of road users such as school children, novice drivers and senior road users through strategic initiatives, targeted communication, research on road safety outcomes.", "key_activities": [ "Expansion of lower speed zones will be considered in areas with high risks to vulnerable road users.", "Improve data collection about active travel road user injuries and consider road safety research recommendations to explore more targeted interventions and reduce the level of vulnerable road users injuries.", "Identify opportunities to reduce road safety risks for motorcycles to improve road safety outcomes.", "Promote safe choices among seniors and support their independence by, where appropriate, identifying and supporting the adoption of safe and practical alternatives to driving.", "Improve road safety around schools through targeted traffic and parking enforcement." ], "source_page": 13 }, { "name": "Focus Area 4: Education, Awareness, Engagement and Compliance", "description": "We will optimise education and awareness campaigns and programs that are built on best practice, to ensure compliance and improve the road safety culture in the ACT. We will consider current licensing processes in the ACT to identify potential areas for improvement, focussing on enhancing the accessibility for disadvantaged or vulnerable youth.", "key_activities": [ "ACT Policing will continue the targeting of recidivist car thieves and dangerous drivers supported by the 2023-24 Budget initiative ‘Well-prepared emergency services – More ACT Police’ which funded 126 additional police personnel.", "Investigate initiatives focused on reducing reckless/dangerous driving behaviour targeted at young people.", "Continue targeted education and awareness campaigns, including those targeting Aboriginal and Torres Strait Islander and multicultural communities, to increase awareness of rights, responsibilities and safety perceptions for all road and path users, to promote safe behaviours and improve road safety outcomes.", "Consider current ACT policies relating to the recognition of driver licencing, registration and training from domestic and international jurisdictions when relocating to the ACT.", "Monitor the ongoing delivery of the graduated licencing scheme reforms and consider program adjustments." ], "source_page": 14 }, { "name": "Focus Area 5: Safe Roads and Infrastructure", "description": "Ongoing priority work will be undertaken on the design and delivery of several arterial road upgrades to address congestion and improve the overall road safety. We will create a safer road environment for all road users through safer infrastructure, including safer paths for walking and cycling.", "key_activities": [ "New street and intersection infrastructure will be built with consideration of the new Design Guide Best practices for urban intersections and other active travel infrastructure.", "Progressively building the identified priority missing links using protected cycleways or off-road shared or cycle path infrastructure.", "Undertake feasibility studies, and design work for selected intersections across the ACT to improve the safety using the Safe System approach by applying the traffic management principles with clear safety focus for all road users.", "Continue delivering projects on the ACT road network on locations where crashes or risk are occurring, under the Australian Government funded Black Spot Program.", "Undertake detailed design and construction work for upgrades of arterial roads to improve road safety." ], "source_page": 15 } ], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0003/2089632/2021-22-Annual-Report.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 20]\nReduction in vehicles speeding within 500\nSpeeds at location\nmetres of the cameras\nIncrease in compliance at the camera\nFixed speed\nCompliance data location and reduction in infringement\nonly\nrates\nReduction in casualties and crashes within\nCrash data\n500m of the cameras\nReduction in speeding within the\nSpeeds at location\nenforcement area\nIncrease in compliance within the\nPoint to point Compliance data enforcement area and reduction in\ninfringement rates\nReduction in crashes within the\nCrash data\nenforcement area\nPerformance Performance\nAction Items\nindicator target\nData gathering\nframework and\nStrengthen data gathering and analysis 2015\nanalysis plan\nimplemented\nEvaluations\nundertaken and\nUndertake three-yearly evaluations of the accurate data 2017 and then\nwhole road safety camera program available to three-yearly\nsupport evaluation\nmethodology", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0008/1686311/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 20]\nReduction in vehicles speeding within 500\nSpeeds at location\nmetres of the cameras\nIncrease in compliance at the camera\nFixed speed\nCompliance data location and reduction in infringement\nonly\nrates\nReduction in casualties and crashes within\nCrash data\n500m of the cameras\nReduction in speeding within the\nSpeeds at location\nenforcement area\nIncrease in compliance within the\nPoint to point Compliance data enforcement area and reduction in\ninfringement rates\nReduction in crashes within the\nCrash data\nenforcement area\nPerformance Performance\nAction Items\nindicator target\nData gathering\nframework and\nStrengthen data gathering and analysis 2015\nanalysis plan\nimplemented\nEvaluations\nundertaken and\nUndertake three-yearly evaluations of the accurate data 2017 and then\nwhole road safety camera program available to three-yearly\nsupport evaluation\nmethodology", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0008/1686311/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[pages 45,46,47]\niate\nvulnerable communities / Ongoing\n3.1.2 Undertake regular LiDAR data capture and analysis every 5 years to enable effective monitoring and Ongoing\nevaluation of canopy coverage and permeability across the urban footprint\n3.1.3 Progressively map suburbs at risk of losing canopy due to ageing trees to inform a planned removal Short/\nand replanting program Ongoing\n3.2.1 Consider use of spatial mapping and citizen science programs to help identify areas with low Medium\nspecies diversity and inform future plantings\n3.3.1 Plan planting programs to achieve a best practice age profile of the urban forest by 2045 Ongoing\n3.3.2 Ensure yearly maintenance programs involve adequate removal and replacement of end of life Ongoing\ntrees to develop a balanced age distribution\nCITYSERVICES.ACT.GOV.AU 41", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Urban_Forest_Strategy_2021-2045.pdf (https://hdp-au-prod-app-act-yoursay-files.s3.ap-southeast-2.amazonaws.com/5616/1710/4101/Urban_Forest_Strategy_2021-2045.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[pages 45,46,47]\niate\nvulnerable communities / Ongoing\n3.1.2 Undertake regular LiDAR data capture and analysis every 5 years to enable effective monitoring and Ongoing\nevaluation of canopy coverage and permeability across the urban footprint\n3.1.3 Progressively map suburbs at risk of losing canopy due to ageing trees to inform a planned removal Short/\nand replanting program Ongoing\n3.2.1 Consider use of spatial mapping and citizen science programs to help identify areas with low Medium\nspecies diversity and inform future plantings\n3.3.1 Plan planting programs to achieve a best practice age profile of the urban forest by 2045 Ongoing\n3.3.2 Ensure yearly maintenance programs involve adequate removal and replacement of end of life Ongoing\ntrees to develop a balanced age distribution\nCITYSERVICES.ACT.GOV.AU 41", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Urban_Forest_Strategy_2021-2045.pdf (https://hdp-au-prod-app-act-yoursay-files.s3.ap-southeast-2.amazonaws.com/5616/1710/4101/Urban_Forest_Strategy_2021-2045.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "July, annually Capability)\nopportunities for • Manager (Employee Relations)\nAboriginal and\n7.2 Enable Aboriginal and Torres Strait Islander employees to utilise July, annually • TCCS Leadership Team\nTorres Strait Islander\nstaff to engage relevant leave provisions to attend NAIDOC Week events. • TCCS RAP Executive Sponsor\nwith culture and • Inclusion Officer (People and Capability)\ncommunity during\n7.3 Support all employees, both Aboriginal and Torres Strait Islander July, annually • TCCS Leadership Team\nNAIDOC Week\nand non-Indigenous employees, to participate in community • TCCS RAP Executive Sponsor\nNAIDOC Week events. • Inclusion Officer (People and Capability)\n7.4 In consultation with Aboriginal and Torres Strait Islander peoples, July, annually • TCCS RAP Co-Chairs\nhost an internal NAIDOC Week event. • TCCS RAP Advisory Committee\n• Inclusion Officer (People and Capability)\n7.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Stretch-Reconciliation-Action-Plan-2019-22.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/1448080/Stretch-Reconciliation-Action-Plan-2019-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "July, annually Capability)\nopportunities for • Manager (Employee Relations)\nAboriginal and\n7.2 Enable Aboriginal and Torres Strait Islander employees to utilise July, annually • TCCS Leadership Team\nTorres Strait Islander\nstaff to engage relevant leave provisions to attend NAIDOC Week events. • TCCS RAP Executive Sponsor\nwith culture and • Inclusion Officer (People and Capability)\ncommunity during\n7.3 Support all employees, both Aboriginal and Torres Strait Islander July, annually • TCCS Leadership Team\nNAIDOC Week\nand non-Indigenous employees, to participate in community • TCCS RAP Executive Sponsor\nNAIDOC Week events. • Inclusion Officer (People and Capability)\n7.4 In consultation with Aboriginal and Torres Strait Islander peoples, July, annually • TCCS RAP Co-Chairs\nhost an internal NAIDOC Week event. • TCCS RAP Advisory Committee\n• Inclusion Officer (People and Capability)\n7.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Stretch-Reconciliation-Action-Plan-2019-22.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/1448080/Stretch-Reconciliation-Action-Plan-2019-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Report RAP achievements, challenges 10.1 Complete and submit the RAP Impact 30 September, • TCCS RAP Co-Chairs\nand learnings to Reconciliation Measurement Questionnaire to annually • TCCS RAP Advisory Committee\nAustralia for inclusion in the RAP Impact Reconciliation Australia. • Inclusion Officer (People and Capability)\nMeasurement Report\n10.2 Investigate and, if feasible, participate in the May 2020 • TCCS RAP Co-Chairs\nRAP Barometer or alternative opportunities • Executive Branch Manager (People and\nto measure the impact of RAP activities such Capability)\nas partnering with a university to undertake • Advisor (Culture and Strategy)\nthe research.\n• Inclusion Officer (People and Capability)\n10.3 Develop and implement systems and March 2019 • Inclusion Officer (People and Capability)\ncapability needs to track, measure and\nreport on RAP activities.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Stretch-Reconciliation-Action-Plan-2019-22.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/1448080/Stretch-Reconciliation-Action-Plan-2019-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Report RAP achievements, challenges 10.1 Complete and submit the RAP Impact 30 September, • TCCS RAP Co-Chairs\nand learnings to Reconciliation Measurement Questionnaire to annually • TCCS RAP Advisory Committee\nAustralia for inclusion in the RAP Impact Reconciliation Australia. • Inclusion Officer (People and Capability)\nMeasurement Report\n10.2 Investigate and, if feasible, participate in the May 2020 • TCCS RAP Co-Chairs\nRAP Barometer or alternative opportunities • Executive Branch Manager (People and\nto measure the impact of RAP activities such Capability)\nas partnering with a university to undertake • Advisor (Culture and Strategy)\nthe research.\n• Inclusion Officer (People and Capability)\n10.3 Develop and implement systems and March 2019 • Inclusion Officer (People and Capability)\ncapability needs to track, measure and\nreport on RAP activities.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Stretch-Reconciliation-Action-Plan-2019-22.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/1448080/Stretch-Reconciliation-Action-Plan-2019-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Recommendations for future social awareness campaigns included:\n• using radio advertising to reach drivers in their vehicles\nbetween 9.00am and 2.00pm\n• keeping roadside campaigns to short messages, signs\nonly or photos due to strong impact on drivers minds\nwithout distracting their driving focus.\n• due to high levels of optimism bias and risk-taking\nattitude in male drivers, campaigns should focus on the\nrole of male drivers to increase road safety awareness.\n• including behavioural/physical and visual distraction in\nthe content of road safety messages.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/ACT-Road-Safety-Advisory-Board-End-of-Term-Report-2021-24-acc.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0012/2884098/ACT-Road-Safety-Advisory-Board-End-of-Term-Report-2021-24-acc.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Recommendations for future social awareness campaigns included:\n• using radio advertising to reach drivers in their vehicles\nbetween 9.00am and 2.00pm\n• keeping roadside campaigns to short messages, signs\nonly or photos due to strong impact on drivers minds\nwithout distracting their driving focus.\n• due to high levels of optimism bias and risk-taking\nattitude in male drivers, campaigns should focus on the\nrole of male drivers to increase road safety awareness.\n• including behavioural/physical and visual distraction in\nthe content of road safety messages.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/ACT-Road-Safety-Advisory-Board-End-of-Term-Report-2021-24-acc.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0012/2884098/ACT-Road-Safety-Advisory-Board-End-of-Term-Report-2021-24-acc.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 20]\nReduction in vehicles speeding within 500\nSpeeds at location\nmetres of the cameras\nIncrease in compliance at the camera\nFixed speed\nCompliance data location and reduction in infringement\nonly\nrates\nReduction in casualties and crashes within\nCrash data\n500m of the cameras\nReduction in speeding within the\nSpeeds at location\nenforcement area\nIncrease in compliance within the\nPoint to point Compliance data enforcement area and reduction in\ninfringement rates\nReduction in crashes within the\nCrash data\nenforcement area\nPerformance Performance\nAction Items\nindicator target\nData gathering\nframework and\nStrengthen data gathering and analysis 2015\nanalysis plan\nimplemented\nEvaluations\nundertaken and\nUndertake three-yearly evaluations of the accurate data 2017 and then\nwhole road safety camera program available to three-yearly\nsupport evaluation\nmethodology", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0008/1686311/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 20]\nReduction in vehicles speeding within 500\nSpeeds at location\nmetres of the cameras\nIncrease in compliance at the camera\nFixed speed\nCompliance data location and reduction in infringement\nonly\nrates\nReduction in casualties and crashes within\nCrash data\n500m of the cameras\nReduction in speeding within the\nSpeeds at location\nenforcement area\nIncrease in compliance within the\nPoint to point Compliance data enforcement area and reduction in\ninfringement rates\nReduction in crashes within the\nCrash data\nenforcement area\nPerformance Performance\nAction Items\nindicator target\nData gathering\nframework and\nStrengthen data gathering and analysis 2015\nanalysis plan\nimplemented\nEvaluations\nundertaken and\nUndertake three-yearly evaluations of the accurate data 2017 and then\nwhole road safety camera program available to three-yearly\nsupport evaluation\nmethodology", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf (https://www.cityservices.act.gov.au/__data/assets/pdf_file/0008/1686311/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2020", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0004/1686307/ACT-Road-Safety-Strategy-2020-2025_New.pdf", "file": "strategies/ACT-Road-Safety-Strategy-2020-2025_New.pdf", "bytes": 351670, "link_text": "Road Safety Strategy 2020-2025" }, { "category": "strategies", "year": "2024-25", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "file": "strategies/ACT-Road-Safety-Action-Plan-20242025.pdf", "bytes": 3484677, "link_text": "Road Safety Action Plan 2024-2025" }, { "category": "strategies", "year": "2020", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/1686308/ACT-Road-Safety-Action-Plan-2020-2023.pdf", "file": "strategies/ACT-Road-Safety-Action-Plan-2020-2023.pdf", "bytes": 672258, "link_text": "Road Safety Action Plan 2020-2023" }, { "category": "strategies", "year": "2016", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0003/1686315/2016_Addendum_to_the_ACT_Road_Safety_Camera_Strategy.pdf", "file": "strategies/2016_Addendum_to_the_ACT_Road_Safety_Camera_Strategy.pdf", "bytes": 106649, "link_text": "Addendum to Strategy 2016" }, { "category": "strategies", "year": "2015", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0009/1686312/2015_Mobile_Camera_Deployment_Strategy.pdf", "file": "strategies/2015_Mobile_Camera_Deployment_Strategy.pdf", "bytes": 878984, "link_text": "Deployment Strategy 2015" }, { "category": "strategies", "year": "2015", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0008/1686311/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf", "file": "strategies/2015_ACT_JACS_Road_Safety_Camera_Strategy.pdf", "bytes": 1014118, "link_text": "Road Safety Camera Strategy 2015" }, { "category": "strategies", "year": "2021", "url": "https://hdp-au-prod-app-act-yoursay-files.s3.ap-southeast-2.amazonaws.com/5616/1710/4101/Urban_Forest_Strategy_2021-2045.pdf", "file": "strategies/Urban_Forest_Strategy_2021-2045.pdf", "bytes": 14460807, "link_text": "Urban Forest Strategy 2021-2045" }, { "category": "strategies", "year": "2023", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0009/2306619/TCCS-Stretch-RAP-Acc.pdf", "file": "strategies/TCCS-Stretch-RAP-Acc.pdf", "bytes": 6368049, "link_text": "Stretch Reconciliation Action Plan 2023-26" }, { "category": "strategies", "year": "2019", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/1448080/Stretch-Reconciliation-Action-Plan-2019-22.pdf", "file": "strategies/Stretch-Reconciliation-Action-Plan-2019-22.pdf", "bytes": 4318528, "link_text": "Transport Canberra and City Services Stretch Reconciliation Action Plan 2019-2022" }, { "category": "strategies", "year": "2016", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0006/984030/Reconciliation-Action-Plan.pdf", "file": "strategies/Reconciliation-Action-Plan.pdf", "bytes": 3578911, "link_text": "Transport Canberra and City Services Reconciliation Action Plan 2016-2018" }, { "category": "other-pdfs", "year": "2021", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0012/2884098/ACT-Road-Safety-Advisory-Board-End-of-Term-Report-2021-24-acc.pdf", "file": "other-pdfs/ACT-Road-Safety-Advisory-Board-End-of-Term-Report-2021-24-acc.pdf", "bytes": 1986565, "link_text": "End of term report 2021-2024" }, { "category": "other-pdfs", "year": "2018", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0009/1931076/Road-Safety-Advisory-Board-End-of-Term-report-access.pdf", "file": "other-pdfs/Road-Safety-Advisory-Board-End-of-Term-report-access.pdf", "bytes": 2588064, "link_text": "End of term report 2018-2021" }, { "category": "other-pdfs", "year": "2023", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/2844376/2023-ACT-Crash-Report-Acc.pdf", "file": "other-pdfs/2023-ACT-Crash-Report-Acc.pdf", "bytes": 2959499, "link_text": "2023 ACT Crash Report" }, { "category": "other-pdfs", "year": "2022", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2550965/2022-ACT-Crash-Report-access.pdf", "file": "other-pdfs/2022-ACT-Crash-Report-access.pdf", "bytes": 12714448, "link_text": "2022 ACT Crash Report" }, { "category": "other-pdfs", "year": "2021", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0011/2550962/2021-ACT-Crash-Report-access.pdf", "file": "other-pdfs/2021-ACT-Crash-Report-access.pdf", "bytes": 12025033, "link_text": "2021 ACT Crash Report" }, { "category": "annual-reports", "year": "2089", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0003/2089632/2021-22-Annual-Report.pdf", "file": "annual-reports/2089.pdf", "bytes": 15091638, "link_text": "Annual Report" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:12:32+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "City-and-Environment-Directorate", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\ACT-Road-Safety-Action-Plan-20242025.txt", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0005/2356853/ACT-Road-Safety-Action-Plan-20242025.pdf", "year": "ACT-Road-Safety-Action-Plan-20242025" }, "usage": { "input_tokens": 8200, "output_tokens": 1397, "total_tokens": 9597, "model": "nova-micro" }, "cost_usd": 0.00048258000000000003, "elapsed_seconds": 4.83, "generated_at": "2026-05-13T10:33:24+00:00" }, "ideas_manifest": { "entity_id": "S-ACT-009", "entity_name": "City and Environment Directorate", "folder_name": "City-and-Environment-Directorate", "generated_at": "2026-05-09T23:06:36.203774+00:00", "idea_count": 12, "markdown": "ideas/City-and-Environment-Directorate_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "City-and-Environment-Directorate_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }