{ "entity_id": "B-004509", "folder": "Australian-Research-Council-Indigenous-Forum", "name": "Australian Research Council Indigenous Forum", "type": "Advisory Body", "jurisdiction": "Commonwealth", "portfolio": "Education", "website": "https://www.arc.gov.au", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": false, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 19, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": false }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "", "official_site_url": "https://www.arc.gov.au", "source_documents": [ { "type": "annual_report", "title": "PDF version Annual Report 2024-25 is now available", "url": "https://www.arc.gov.au/sites/default/files/2025-10/ARC%20Annual%20Report%202024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "PDF version Annual Report 2023–24 is now available.", "url": "https://www.arc.gov.au/sites/default/files/2024-10/ARC%20Annual%20Report%202023%E2%80%9324_10-23-2024-AR23-24%20%281%29.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "PDF version Annual Report 2022–23 is now available.", "url": "https://www.arc.gov.au/sites/default/files/2023-10/ARC%20Annual%20Report%202022%E2%80%9323%20-%20%28accessible%20pdf%29_0.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "PDF version Annual Report 2021–22 is now available", "url": "https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202021%E2%80%9322.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "PDF version Annual Report 2020–21 is now available", "url": "https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202020%20to%2021%20Accessible%20Full%20Report.pdf", "period": "2020-21", "confidence": "high" }, { "type": "corporate_plan", "title": "PDF—ARC Corporate Plan 2025–26", "url": "https://www.arc.gov.au/sites/default/files/2025-08/ARC%20Corporate%20Plan%202025-26%20%28final%29.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "PDF—ARC Corporate Plan 2024 – 25", "url": "https://www.arc.gov.au/sites/default/files/2024-08/ARC%20Corporate%20Plan%20FY%202024%E2%80%9325.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "PDF—ARC Corporate Plan 2023–24 (4.14MB)", "url": "https://www.arc.gov.au/sites/default/files/2023-08/ARC0887%20-%20ARC%20Corporate%20Plan%202023%E2%80%9324.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "PDF—ARC Corporate Plan 2022–23 (10.4MB)", "url": "https://www.arc.gov.au/sites/default/files/2022-08/ARC%20Corporate%20Plan%202022–23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "corporate_plan", "title": "PDF—ARC Corporate Plan 2021–22 (2.84MB)", "url": "https://www.arc.gov.au/sites/default/files/arc_corporate_plan_21-22_.pdf", "period": "2021-22", "confidence": "high" }, { "type": "pb", "title": "PDF Format", "url": "https://www.arc.gov.au/sites/default/files/2023-01/PortfolioBudgetStatementsFull2008-09.pdf", "period": "2008-09", "confidence": "medium" }, { "type": "strategie", "title": "Reconciliation Action Plan May 2022 to April 2024", "url": "https://www.arc.gov.au/sites/default/files/2022-08/Australian%20Research%20Council%20Innovate%20RAP.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "Download the ARC Strategy 2022–2025 (PDF 4.8KB)", "url": "https://www.arc.gov.au/sites/default/files/2022-08/ARC%20Strategy%202022-2025_1.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "PID Action Plan", "url": "https://www.arc.gov.au/sites/default/files/2025-07/PID%20action%20plan%20for%20ARC%20website.pdf", "period": "2025", "confidence": "medium" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "No current official strategy document has been verified yet." }, "global_initiatives": null, "strategy": null, "ideas": [ { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 42]\n• All data results have been rounded to one decimal place for consistency.\n• The specific methodologies for calculating the results for each performance measure are\ndenoted with each measure.\n• The following scheme rounds were finalised (i.e. a ministerial decision occurred) in 2020–21:\n• Discovery Program: DECRA 2021, IN 2021, DP 2021, FL 2021 and FT 2020\n• Linkage Program: LIEF 2021, LP 2020 rounds 1 and 2 and SRI 2020 round 2.\n• When assessing the results, the ARC has identified that a measure is achieved where the\ntarget is met or exceeded; substantially achieved where the target is nearly met (e.g. within\n10% of the target); partially achieved where the target is mostly met (e.g. within 30% of the\ntarget); or not achieved where the measure has not been met or is greater than 30% from\nthe target.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202020%20to%2021%20Accessible%20Full%20Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 42]\n• All data results have been rounded to one decimal place for consistency.\n• The specific methodologies for calculating the results for each performance measure are\ndenoted with each measure.\n• The following scheme rounds were finalised (i.e. a ministerial decision occurred) in 2020–21:\n• Discovery Program: DECRA 2021, IN 2021, DP 2021, FL 2021 and FT 2020\n• Linkage Program: LIEF 2021, LP 2020 rounds 1 and 2 and SRI 2020 round 2.\n• When assessing the results, the ARC has identified that a measure is achieved where the\ntarget is met or exceeded; substantially achieved where the target is nearly met (e.g. within\n10% of the target); partially achieved where the target is mostly met (e.g. within 30% of the\ntarget); or not achieved where the measure has not been met or is greater than 30% from\nthe target.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202020%20to%2021%20Accessible%20Full%20Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 42]\nPerformance measures\nPerformance NCGP applications and assessment processes are conducted in a timely\nmeasure 1.1 manner\nOutcome Recommendations are made to the Minister within 6 months of scheme round\nclosing dates for Linkage Projects, and within 8 months for all other schemes\nexcept for Centres of Excellence\nMethodology Quantitative\n• the percentage of scheme rounds where the recommendations are made\nto the Minister within the given time frame\n• includes all schemes where outcomes were finalised (i.e. ministerial\ndecision occurs) within the specified reporting period\n• length of process measured from scheme round application closing date to\ndate relevant funding outcome brief is lodged with the Minister\nRelated key The ARC will\nactivities • maintain funding mechanisms that build capacity in, and foster efficient", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2021-22.pdf (https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202021%E2%80%9322.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 42]\nPerformance measures\nPerformance NCGP applications and assessment processes are conducted in a timely\nmeasure 1.1 manner\nOutcome Recommendations are made to the Minister within 6 months of scheme round\nclosing dates for Linkage Projects, and within 8 months for all other schemes\nexcept for Centres of Excellence\nMethodology Quantitative\n• the percentage of scheme rounds where the recommendations are made\nto the Minister within the given time frame\n• includes all schemes where outcomes were finalised (i.e. ministerial\ndecision occurs) within the specified reporting period\n• length of process measured from scheme round application closing date to\ndate relevant funding outcome brief is lodged with the Minister\nRelated key The ARC will\nactivities • maintain funding mechanisms that build capacity in, and foster efficient", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2021-22.pdf (https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202021%E2%80%9322.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Data sources: GrantConnect and ARC NCGP administrative\nopportunities and grant\nresearch training under the database\nawards\nData source: ARC NCGP administrative database\nIndustrial Transformation Training\nCentres (ITTC) scheme\n1.3 ARC manages equitable Immediate Quantitative 100% 100% 100% 100%\nPerformance Measures for 2021–25 expert assessment of\nMinimum of 2 detailed assessments are Percentage of applications with two or more detailed\nNCGP applications\nProcess received per application across all NCGP assessments to all applications for NCGP, excluding SRIs\nschemes with the exception of Special\nTarget Research Initiatives (SRIs) Note: SRIs are excluded as SRI assessment processes may\nvary from standard ARC processes\nMeasure Metric/Outcome Methodology/Data Source 2021–22 2022–23 2023–24 2024–25\nData source: ARC NCGP administrative database", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "corporate-plans/2021-22.pdf (https://www.arc.gov.au/sites/default/files/arc_corporate_plan_21-22_.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Data sources: GrantConnect and ARC NCGP administrative\nopportunities and grant\nresearch training under the database\nawards\nData source: ARC NCGP administrative database\nIndustrial Transformation Training\nCentres (ITTC) scheme\n1.3 ARC manages equitable Immediate Quantitative 100% 100% 100% 100%\nPerformance Measures for 2021–25 expert assessment of\nMinimum of 2 detailed assessments are Percentage of applications with two or more detailed\nNCGP applications\nProcess received per application across all NCGP assessments to all applications for NCGP, excluding SRIs\nschemes with the exception of Special\nTarget Research Initiatives (SRIs) Note: SRIs are excluded as SRI assessment processes may\nvary from standard ARC processes\nMeasure Metric/Outcome Methodology/Data Source 2021–22 2022–23 2023–24 2024–25\nData source: ARC NCGP administrative database", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "corporate-plans/2021-22.pdf (https://www.arc.gov.au/sites/default/files/arc_corporate_plan_21-22_.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 56]\nPerformance measure 8\nThe percentage of research integrity investigation outcomes actioned on time\nOutcome ARC-funded research is undertaken with integrity and complies with national\ncodes on research ethics and the ARC Research Integrity Policy\nMethodology Quantitative, output\nThe percentage of outcomes from investigations notified to the ARC under its\nResearch Integrity Policy considered and actioned by the ARC within 6 weeks\nRelated key The ARC will safeguard research integrity\nactivities\nData source Data extracted from the ARC Research Integrity administrative register\nMeasure source CP 2022–23 page 24\nTarget > 90%\nResults 2019–20 2020–21 2021–22 2022–23\nN/A N/A N/A 57.5%\n(not achieved)\nAnalysis of results\nThe ARC did not achieve performance measure 8.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2022-23.pdf (https://www.arc.gov.au/sites/default/files/2023-10/ARC%20Annual%20Report%202022%E2%80%9323%20-%20%28accessible%20pdf%29_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 56]\nPerformance measure 8\nThe percentage of research integrity investigation outcomes actioned on time\nOutcome ARC-funded research is undertaken with integrity and complies with national\ncodes on research ethics and the ARC Research Integrity Policy\nMethodology Quantitative, output\nThe percentage of outcomes from investigations notified to the ARC under its\nResearch Integrity Policy considered and actioned by the ARC within 6 weeks\nRelated key The ARC will safeguard research integrity\nactivities\nData source Data extracted from the ARC Research Integrity administrative register\nMeasure source CP 2022–23 page 24\nTarget > 90%\nResults 2019–20 2020–21 2021–22 2022–23\nN/A N/A N/A 57.5%\n(not achieved)\nAnalysis of results\nThe ARC did not achieve performance measure 8.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2022-23.pdf (https://www.arc.gov.au/sites/default/files/2023-10/ARC%20Annual%20Report%202022%E2%80%9323%20-%20%28accessible%20pdf%29_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 85]\nTable 25: Summary of results against performance measures\nPerformance measures Result\n1 The percentage of ARC schemes completed in time to meet ARC published Achieved\ntimeframes\n2 The percentage of submitted Progress, End of Year and Final reports Not achieved\nreviewed on time\n3 The percentage of appeals upheld against NCGP application assessment Achieved\nprocesses for all applications submitted\n4 The percentage of ARC-funded research projects involving international Achieved\ncollaboration for all ARC-funded research projects\n5 The total contribution from partner organisations for all research projects Not achieved\nfunded under the Linkage Projects scheme\n6 Pilot a new research evaluation framework Achieved\n7 The average number of days to action research integrity investigation Achieved\noutcomes reported to the ARC", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2023-24.pdf (https://www.arc.gov.au/sites/default/files/2024-10/ARC%20Annual%20Report%202023%E2%80%9324_10-23-2024-AR23-24%20%281%29.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 85]\nTable 25: Summary of results against performance measures\nPerformance measures Result\n1 The percentage of ARC schemes completed in time to meet ARC published Achieved\ntimeframes\n2 The percentage of submitted Progress, End of Year and Final reports Not achieved\nreviewed on time\n3 The percentage of appeals upheld against NCGP application assessment Achieved\nprocesses for all applications submitted\n4 The percentage of ARC-funded research projects involving international Achieved\ncollaboration for all ARC-funded research projects\n5 The total contribution from partner organisations for all research projects Not achieved\nfunded under the Linkage Projects scheme\n6 Pilot a new research evaluation framework Achieved\n7 The average number of days to action research integrity investigation Achieved\noutcomes reported to the ARC", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2023-24.pdf (https://www.arc.gov.au/sites/default/files/2024-10/ARC%20Annual%20Report%202023%E2%80%9324_10-23-2024-AR23-24%20%281%29.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 87]\nMember Qualifications, Number of Total annual Additional\nname knowledge, skills or meetings remuneration information\nexperience attended / total (GST inclusive)\nnumber of\nmeetings\nMr A Public service 2/2 $3,600 Commenced\nGaukroger governance and February\nmanagement 2021\nExternal\nmember Finance and audit\nexperience\nMr P Public service 1/1 $1,800 Commenced\nMcKeon, governance and June 2021\nExternal management\nmember\nICT and cyber security\nMs F Public service 1/1 $1,800 Commenced\nSmart, governance and June 2021\nExternal management\nmember\nGrants management\nexperience\nMs J Public service 4/4 $0 Completed\nSatrapa, governance and May 2021\nInternal management\nmember\nStrategic\nprocurement,\nprogram\nmanagement and\ngrants administration\nMr J Public service 2/2 $0 Completed\nWithers, governance and September\nInternal management 2020\nmember\nUnderstanding of\nARC processes and\nactivities", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202020%20to%2021%20Accessible%20Full%20Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-004509", "entity_name": "Australian Research Council Indigenous Forum", "folder_name": "Australian-Research-Council-Indigenous-Forum", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 87]\nMember Qualifications, Number of Total annual Additional\nname knowledge, skills or meetings remuneration information\nexperience attended / total (GST inclusive)\nnumber of\nmeetings\nMr A Public service 2/2 $3,600 Commenced\nGaukroger governance and February\nmanagement 2021\nExternal\nmember Finance and audit\nexperience\nMr P Public service 1/1 $1,800 Commenced\nMcKeon, governance and June 2021\nExternal management\nmember\nICT and cyber security\nMs F Public service 1/1 $1,800 Commenced\nSmart, governance and June 2021\nExternal management\nmember\nGrants management\nexperience\nMs J Public service 4/4 $0 Completed\nSatrapa, governance and May 2021\nInternal management\nmember\nStrategic\nprocurement,\nprogram\nmanagement and\ngrants administration\nMr J Public service 2/2 $0 Completed\nWithers, governance and September\nInternal management 2020\nmember\nUnderstanding of\nARC processes and\nactivities", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.arc.gov.au/sites/default/files/2023-02/ARC%20Annual%20Report%202020%20to%2021%20Accessible%20Full%20Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.arc.gov.au/sites/default/files/2025-10/ARC%20Annual%20Report%202024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 9173885, "link_text": "PDF version Annual Report 2024-25 is now available" }, { "category": "annual-reports", "year": "2023-24", "url": "https://www.arc.gov.au/sites/default/files/2024-10/ARC%20Annual%20Report%202023%E2%80%9324_10-23-2024-AR23-24%20%281%29.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 3943499, "link_text": "PDF version Annual Report 2023–24 is now available." }, { "category": "annual-reports", "year": "2022-23", "url": "https://www.arc.gov.au/sites/default/files/2023-10/ARC%20Annual%20Report%202022%E2%80%9323%20-%20%28accessible%20pdf%29_0.pdf", "file": 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