{ "entity_id": "O-000783", "folder": "Australian-Financial-Security-Authority", "name": "Australian Financial Security Authority", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Treasury", "website": "https://www.afsa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 19, "n_kpi_targets": 8, "n_kpi_results": 8, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To ensure confidence in Australia’s personal insolvency and personal property securities systems [AR p.10]", "official_site_url": "https://www.afsa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "AFSA Annual Report 2024-25 (PDF - 6.14 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Download the print version", "url": "https://www.afsa.gov.au/sites/default/files/2024-11/AFSA_Annual_Report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "AFSA Corporate Plan 2025–26 (PDF - 2.62 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "AFSA Corporate Plan 2024–25 (PDF - 4.35 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2024-09/afsa-corporate-plan-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "AFSA Corporate Plan 2023–24 (PDF - 2.1 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2023-08/AFSA%20Corporate%20Plan%202023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "AFSA Corporate Plan 2022–23 (PDF - 484 KB)", "url": "https://www.afsa.gov.au/sites/default/files/afsa_corporate_plan_22-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "corporate_plan", "title": "AFSA Corporate Plan 2021–22 (PDF - 2.54 MB)", "url": "https://www.afsa.gov.au/sites/default/files/afsa_corporate_plan_21-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "strategie", "title": "AFSA Regulatory Strategy (PDF - 987 KB)", "url": "https://www.afsa.gov.au/sites/default/files/2023-09/AFSA%20Regulatory%20Strategy.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Child Safe Framework - Compliance Statement 2025-2026 (PDF - 210 KB)", "url": "https://www.afsa.gov.au/sites/default/files/2025-10/child-safe-framework-compliance-statement-2025-2026.pdf", "period": "2025-26", "confidence": "medium" }, { "type": "strategie", "title": "Workplace Gender Equality Strategy Guide", "url": "https://www.wgea.gov.au/sites/default/files/documents/2019_WGEA_GE_Strategy_Guide.pdf", "period": "2019", "confidence": "medium" }, { "type": "strategie", "title": "AFSA Diversity, Equity and Inclusion Strategy 2025–2030 (PDF - 3.33 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2025-09/afsa-diversity-equity-and-inclusion-strategy-2025-30.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "AFSA Reconciliation Action Plan 2022–2025 (PDF - 4.25 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2022-09/AFSA%20Reconciliation%20Action%20Plan%202022-2025.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "AFSA Vulnerability Strategy 2025–2028 (PDF - 2.85 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2025-10/afsa-vulnerability-strategy-2025-2028.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Vulnerability Framework 2022–2025 (PDF - 1.31 MB)", "url": "https://www.afsa.gov.au/sites/default/files/2022-11/VulnerabilityFramework.pdf", "period": "2022", "confidence": "medium" } ], "purpose": { "text": "To ensure confidence in Australia’s personal insolvency and personal property securities systems [AR p.10]", "source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "source_page": 10, "source_deep_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf#page=10" }, "vision": { "text": "A STRONG CREDIT SYSTEM FOR THE AUSTRALIAN COMMUNITY [AR p.22]", "source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "source_page": 22, "source_deep_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf#page=22" }, "strategic_priorities": [], "values": [ { "name": "APS Values", "description": "", "source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Maintain confidence in Australia’s personal insolvency and personal property securities systems", "description": "by delivering fair, efficient and effective regulatory, trustee, registry and information services [AR p.24]", "activities": [ "regulatory oversight and enforcement", "regulatory administration and practice" ], "source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "source_page": 24, "source_deep_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf#page=24" } ], "performance_measures": [ { "code": "RAP1", "measure": "Regulatory client experience", "target": "Achieved", "latest_result": "75% of planned outcomes", "status": "Partially achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 37, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 55 }, { "code": "RAP2", "measure": "Register availability (NPII and PPSR)", "target": "Achieved", "latest_result": "> 99% (excluding scheduled maintenance)", "status": "Achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 37, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 67 }, { "code": "RAP3", "measure": "PPSR searches-to-new registrations ratio", "target": "As per 2025–26", "latest_result": "Meets or outperforms target", "status": "Achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 37, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 70 }, { "code": "RAP4", "measure": "Criminal assets management efficiency", "target": "As per 2025–26", "latest_result": "< 5%", "status": "Achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 37, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 72 }, { "code": "ROE1", "measure": "Misuse in the personal insolvency system", "target": "Not achieved", "latest_result": "2.1% of estates", "status": "Partially achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 58, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 58 }, { "code": "ROE2", "measure": "Misuse of the PPSR", "target": "Not achieved", "latest_result": "Not met target", "status": "Not achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 60, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 59 }, { "code": "ROE3", "measure": "Perceived regulatory effectiveness", "target": "Partially achieved", "latest_result": "7/10", "status": "Partially achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 62, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 62 }, { "code": "PM1", "measure": "Vulnerability-targeted initiatives", "target": "Partially achieved", "latest_result": "75% of planned outcomes", "status": "Partially achieved", "target_source_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf", "target_source_page": 64, "result_source_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "result_source_page": 63 } ], "document_alignment_terms": { "must_support": [ "To ensure confidence in Australia’s personal insolvency and personal property securities systems [AR p.10]", "A STRONG CREDIT SYSTEM FOR THE AUSTRALIAN COMMUNITY [AR p.22]" ], "watch_terms": [ "Regulatory client experience", "Register availability (NPII and PPSR)", "PPSR searches-to-new registrations ratio", "Criminal assets management efficiency", "Misuse in the personal insolvency system", "Misuse of the PPSR", "Perceived regulatory effectiveness", "Vulnerability-targeted initiatives" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A STRONG CREDIT SYSTEM FOR THE AUSTRALIAN COMMUNITY [AR p.22]", "vision_source_page": 22, "purposes": "To ensure confidence in Australia’s personal insolvency and personal property securities systems [AR p.10]", "purposes_source_page": 10, "how_we_deliver": "We fulfil our purpose through regulatory oversight and enforcement, and regulatory administration and practice. These are ongoing responsibilities embedded in our core operations that ensure the integrity, efficiency and responsiveness of the systems we regulate [CP p.10]", "how_we_deliver_source_page": 10, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Maintain confidence in Australia’s personal insolvency and personal property securities systems", "description": "by delivering fair, efficient and effective regulatory, trustee, registry and information services [AR p.24]", "key_activities": [ "regulatory oversight and enforcement", "regulatory administration and practice" ], "source_page": 24 } ], "values": [ "APS Values" ], "values_framework_name": "APS Values [AR p.92]", "kpi_targets_2025_26": [ { "code": "RAP1", "measure": "Regulatory client experience", "target": "Achieved", "source_page": 37 }, { "code": "RAP2", "measure": "Register availability (NPII and PPSR)", "target": "Achieved", "source_page": 37 }, { "code": "RAP3", "measure": "PPSR searches-to-new registrations ratio", "target": "As per 2025–26", "source_page": 37 }, { "code": "RAP4", "measure": "Criminal assets management efficiency", "target": "As per 2025–26", "source_page": 37 }, { "code": "ROE1", "measure": "Misuse in the personal insolvency system", "target": "Not achieved", "source_page": 58 }, { "code": "ROE2", "measure": "Misuse of the PPSR", "target": "Not achieved", "source_page": 60 }, { "code": "ROE3", "measure": "Perceived regulatory effectiveness", "target": "Partially achieved", "source_page": 62 }, { "code": "PM1", "measure": "Vulnerability-targeted initiatives", "target": "Partially achieved", "source_page": 64 } ], "kpi_results_2024_25": [ { "code": "RAP1", "measure": "Regulatory client experience", "result": "75% of planned outcomes", "status": "Partially achieved", "source_page": 55 }, { "code": "RAP2", "measure": "Register availability (NPII and PPSR)", "result": "> 99% (excluding scheduled maintenance)", "status": "Achieved", "source_page": 67 }, { "code": "RAP3", "measure": "PPSR searches-to-new registrations ratio", "result": "Meets or outperforms target", "status": "Achieved", "source_page": 70 }, { "code": "RAP4", "measure": "Criminal assets management efficiency", "result": "< 5%", "status": "Achieved", "source_page": 72 }, { "code": "ROE1", "measure": "Misuse in the personal insolvency system", "result": "2.1% of estates", "status": "Partially achieved", "source_page": 58 }, { "code": "ROE2", "measure": "Misuse of the PPSR", "result": "Not met target", "status": "Not achieved", "source_page": 59 }, { "code": "ROE3", "measure": "Perceived regulatory effectiveness", "result": "7/10", "status": "Partially achieved", "source_page": 62 }, { "code": "PM1", "measure": "Vulnerability-targeted initiatives", "result": "75% of planned outcomes", "status": "Partially achieved", "source_page": 63 } ], "_source_urls": { "annual_report_url": "https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf", "corporate_plan_url": "https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf" } }, "ideas": [ { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Results key A\nPerformance measure result Annual Performance Statements result\n≥ 80% < 100% Achieved\n≥ 50% < 80% Partially achieved\n< 50% Not achieved\nFirst year of data Baseline\nResults key B\nPerformance measure result Annual Performance Statements result\n100% Achieved\n≥ 90% < 100% Partially achieved\n< 90% Not achieved\nFirst year of data Baseline\nResults key C\nPerformance measure result Annual Performance Statements result\nMeets or outperforms target Achieved\nDoes not meet target Not achieved\nFirst year of data Baseline\nAFSA Corporate Plan 2025–26 37", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2025-26.pdf (https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Results key A\nPerformance measure result Annual Performance Statements result\n≥ 80% < 100% Achieved\n≥ 50% < 80% Partially achieved\n< 50% Not achieved\nFirst year of data Baseline\nResults key B\nPerformance measure result Annual Performance Statements result\n100% Achieved\n≥ 90% < 100% Partially achieved\n< 90% Not achieved\nFirst year of data Baseline\nResults key C\nPerformance measure result Annual Performance Statements result\nMeets or outperforms target Achieved\nDoes not meet target Not achieved\nFirst year of data Baseline\nAFSA Corporate Plan 2025–26 37", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2025-26.pdf (https://www.afsa.gov.au/sites/default/files/2025-08/afsa-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 21]\nTable 2: Regulating firmly and fairly – performance measures\nPerformance\nmeasure PBS* Methodology Target\n22–1202 32–2202 42–3202 52–4202\nMinimising harm 1.1 Records of Firm and fair\nstakeholder compliance\nCreate an 1.2\nengagement outcomes\nenvironment\nand feedback\nthat minimises\nharm caused Evidence of\nby significant risk/issues\nnoncompliance identification\nwith the law\nEvidence of\nor a failure by\nactions taken\nthe regulated\nunder our\ncommunity to act\ncompliance\nin accordance\nprogram and\nwith an expected\nthe impact of\nbehaviour\nthose actions\nManaging 1.1 Records of Effective\ncompliance stakeholder action taken\n1.2\nand promoting engagement to manage\nawareness and feedback compliance\nProactively apply Case studies\nappropriate demonstrating\nregulatory, application of\nenforcement and compliance\nother actions action taken\nto encourage under our\ncompliance compliance", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.afsa.gov.au/sites/default/files/afsa_corporate_plan_21-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 21]\nTable 2: Regulating firmly and fairly – performance measures\nPerformance\nmeasure PBS* Methodology Target\n22–1202 32–2202 42–3202 52–4202\nMinimising harm 1.1 Records of Firm and fair\nstakeholder compliance\nCreate an 1.2\nengagement outcomes\nenvironment\nand feedback\nthat minimises\nharm caused Evidence of\nby significant risk/issues\nnoncompliance identification\nwith the law\nEvidence of\nor a failure by\nactions taken\nthe regulated\nunder our\ncommunity to act\ncompliance\nin accordance\nprogram and\nwith an expected\nthe impact of\nbehaviour\nthose actions\nManaging 1.1 Records of Effective\ncompliance stakeholder action taken\n1.2\nand promoting engagement to manage\nawareness and feedback compliance\nProactively apply Case studies\nappropriate demonstrating\nregulatory, application of\nenforcement and compliance\nother actions action taken\nto encourage under our\ncompliance compliance", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.afsa.gov.au/sites/default/files/afsa_corporate_plan_21-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 41]\nDelivering effective and efficient services\nEffective and efficient services\nPerformance\nEnhance digital services to improve the client experience and drive\nmeasure\noperational efficiency\nStakeholder feedback demonstrating improved satisfaction and reduced burden\nMethodology\nEvidence of operational efficiencies\nImproved client satisfaction and reduced effort\nTarget\nCorporate Plan 2021–22, page 22\nSource\nPortfolio Budget Statements 2021–22, programs 1.1 and 1.2, pages 119 and 121\n2021–22 result Partially achieved 2020–21 result: Partially achieved\nOur performance measure Client satisfaction\nand reduced burden\nIn providing world-class government services,\nwe want to ensure that we deliver services We use feedback from our clients to identify\neffectively and efficiently.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/AFSA-20Annual-20Report-202021-22.pdf (https://www.afsa.gov.au/sites/default/files/2022-10/AFSA%20Annual%20Report%202021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 41]\nDelivering effective and efficient services\nEffective and efficient services\nPerformance\nEnhance digital services to improve the client experience and drive\nmeasure\noperational efficiency\nStakeholder feedback demonstrating improved satisfaction and reduced burden\nMethodology\nEvidence of operational efficiencies\nImproved client satisfaction and reduced effort\nTarget\nCorporate Plan 2021–22, page 22\nSource\nPortfolio Budget Statements 2021–22, programs 1.1 and 1.2, pages 119 and 121\n2021–22 result Partially achieved 2020–21 result: Partially achieved\nOur performance measure Client satisfaction\nand reduced burden\nIn providing world-class government services,\nwe want to ensure that we deliver services We use feedback from our clients to identify\neffectively and efficiently.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/AFSA-20Annual-20Report-202021-22.pdf (https://www.afsa.gov.au/sites/default/files/2022-10/AFSA%20Annual%20Report%202021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 21]\nTable 2: Regulating firmly and fairly – performance measures\nPerformance\nmeasure PBS* Methodology Target\n22–1202 32–2202 42–3202 52–4202\nMinimising harm 1.1 Records of Firm and fair\nstakeholder compliance\nCreate an 1.2\nengagement outcomes\nenvironment\nand feedback\nthat minimises\nharm caused Evidence of\nby significant risk/issues\nnoncompliance identification\nwith the law\nEvidence of\nor a failure by\nactions taken\nthe regulated\nunder our\ncommunity to act\ncompliance\nin accordance\nprogram and\nwith an expected\nthe impact of\nbehaviour\nthose actions\nManaging 1.1 Records of Effective\ncompliance stakeholder action taken\n1.2\nand promoting engagement to manage\nawareness and feedback compliance\nProactively apply Case studies\nappropriate demonstrating\nregulatory, application of\nenforcement and compliance\nother actions action taken\nto encourage under our\ncompliance compliance", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.afsa.gov.au/sites/default/files/afsa_corporate_plan_21-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 21]\nTable 2: Regulating firmly and fairly – performance measures\nPerformance\nmeasure PBS* Methodology Target\n22–1202 32–2202 42–3202 52–4202\nMinimising harm 1.1 Records of Firm and fair\nstakeholder compliance\nCreate an 1.2\nengagement outcomes\nenvironment\nand feedback\nthat minimises\nharm caused Evidence of\nby significant risk/issues\nnoncompliance identification\nwith the law\nEvidence of\nor a failure by\nactions taken\nthe regulated\nunder our\ncommunity to act\ncompliance\nin accordance\nprogram and\nwith an expected\nthe impact of\nbehaviour\nthose actions\nManaging 1.1 Records of Effective\ncompliance stakeholder action taken\n1.2\nand promoting engagement to manage\nawareness and feedback compliance\nProactively apply Case studies\nappropriate demonstrating\nregulatory, application of\nenforcement and compliance\nother actions action taken\nto encourage under our\ncompliance compliance", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.afsa.gov.au/sites/default/files/afsa_corporate_plan_21-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[pages 183,184,185,186]\n96–100\npurpose 9, 22, 53 see also criminal assets management\nreview of 10–11 Association of Independent Insolvency Practitioners 43\nrole 24, 29, 36 Attorney-General’s Department 9, 42\nstrategic priorities 23 Attorney-General’s portfolio 9, 11\nvision 9, 22 Audit and Risk Committee 81, 159–160\nyear at a glance 12–15 Audit and Risk Committee charter 81, 160\nAFSA Consultative Arrangements Policy 93 Auditor-General\nAFSA Integrity Framework 92 access clauses 96\nAFSA Pride Month 86 Management of Conflicts of Interest by\nthe Australian Financial Security Authority 83\nAFSA Regulatory Stocktake 39\nAusTender contracts 96, 98\nAFSA Service Centre 15\nAustralian Competition and Consumer Commission 42\nAFSA Summit 11, 45\nAustralian credit system 12\nAgency Capability Review 85\n182 AFSA ANNUAL REPORT 2024–25", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[pages 183,184,185,186]\n96–100\npurpose 9, 22, 53 see also criminal assets management\nreview of 10–11 Association of Independent Insolvency Practitioners 43\nrole 24, 29, 36 Attorney-General’s Department 9, 42\nstrategic priorities 23 Attorney-General’s portfolio 9, 11\nvision 9, 22 Audit and Risk Committee 81, 159–160\nyear at a glance 12–15 Audit and Risk Committee charter 81, 160\nAFSA Consultative Arrangements Policy 93 Auditor-General\nAFSA Integrity Framework 92 access clauses 96\nAFSA Pride Month 86 Management of Conflicts of Interest by\nthe Australian Financial Security Authority 83\nAFSA Regulatory Stocktake 39\nAusTender contracts 96, 98\nAFSA Service Centre 15\nAustralian Competition and Consumer Commission 42\nAFSA Summit 11, 45\nAustralian credit system 12\nAgency Capability Review 85\n182 AFSA ANNUAL REPORT 2024–25", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.afsa.gov.au/sites/default/files/2025-11/afsa-annual-report-2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "No notices were issued under\nWHS and wellbeing outcomes and sections 90, 191, 195 or 198 of the WHS Act and\nachievements included: no investigations were conducted.\n• WHS due diligence training delivered AFSA delivered several wellbeing support\nby Comcare to all SES staff and other programs and options during 2022–23.\nsenior leaders These included:\n• embedding the online health and safety\n• virtual sessions for staff about conflict\nmanagement system to provide staff with\nmanagement and supporting injured or\nupdated policies, procedures and guidelines\nunwell staff\n• a focus on early intervention through\n• an online wellbeing platform via our\nwellbeing management plans with staff who\nemployee assistance program wellbeing\nare identified as a potential risk based on\npartner, LifeWorks\nwellbeing indicator reporting\n• health checks assessing cholesterol, blood", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/AFSA-20Annual-20Report-202022-23.pdf (https://www.afsa.gov.au/sites/default/files/2023-10/AFSA%20Annual%20Report%202022-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-000783", "entity_name": "Australian Financial Security Authority", "folder_name": "Australian-Financial-Security-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "No notices were issued under\nWHS and wellbeing outcomes and sections 90, 191, 195 or 198 of the WHS Act and\nachievements included: no investigations were conducted.\n• WHS due diligence training delivered AFSA delivered several wellbeing support\nby Comcare to all SES staff and other programs and options during 2022–23.\nsenior leaders These included:\n• embedding the online health and safety\n• virtual sessions for staff about conflict\nmanagement system to provide staff with\nmanagement and supporting injured or\nupdated policies, procedures and guidelines\nunwell staff\n• a focus on early intervention through\n• an online wellbeing platform via our\nwellbeing management plans with staff who\nemployee assistance program wellbeing\nare identified as a potential risk based on\npartner, LifeWorks\nwellbeing indicator reporting\n• health checks assessing cholesterol, blood", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/AFSA-20Annual-20Report-202022-23.pdf (https://www.afsa.gov.au/sites/default/files/2023-10/AFSA%20Annual%20Report%202022-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] } ], "legislation_administered": [], "artifacts": [ { "category": 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