{ "entity_id": "O-000781", "folder": "Australian-Criminal-Intelligence-Commission", "name": "Australian Criminal Intelligence Commission", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Home Affairs", "website": "http://www.acic.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 6, "n_kpi_results": 6, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information. [AR p.5] [CP p.5]", "official_site_url": "http://www.acic.gov.au", "source_documents": [ { "type": "annual_report", "title": "ACIC Annual Report 2023-24", "url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "ACIC Annual Report 2022–23", "url": "https://www.acic.gov.au/sites/default/files/2023-10/2022-23_acic_annual_report_web.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "ACIC Annual Report 2021–22", "url": "https://www.acic.gov.au/sites/default/files/2022-10/2021-22%20ACIC%20Annual%20Report.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020–21", "url": "https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf", "period": "2020-21", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2019–20", "url": "https://www.acic.gov.au/sites/default/files/2020-10/2019-20%20ACIC%20Annual%20report.pdf", "period": "2019-20", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan 2025–26", "url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "period": "2025-26", "confidence": "high" } ], "purpose": { "text": "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information. [AR p.5] [CP p.5]", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": 5, "source_deep_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF#page=5" }, "vision": { "text": "An Australia hostile to criminal exploitation. [AR p.2]", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": 2, "source_deep_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF#page=2" }, "strategic_priorities": [ { "title": "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing ", "description": "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information.", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": 5, "source_deep_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF#page=5" } ], "values": [ { "name": "Integrity", "description": "", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": null }, { "name": "Respect", "description": "", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": null }, { "name": "Courage", "description": "", "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: To protect Australia from criminal threats through coordinating a strategic response and the collection, assessment and dissemination of intelligence and policing information.", "description": "The ACIC supports the protection of Australia from criminal threats through developing and coordinating innovative disruption strategies that disable or dismantle criminal groups. The ACIC, through Board-approved special investigations and special operations collects, assesses and disseminates criminal intelligence to improve the national ability to respond to crime affecting Australia. The ACIC provides high-quality national policing information systems and services to Commonwealth and law enforcement partners and keeps the community safe through delivery of background checking services to support employment or entitlement decisions.", "activities": [ "To collect, analyse and communicate intelligence relating to serious and organised crime impacting Australia, including where it has a transnational dimension.", "To ensure that there are systems and services that enable criminal intelligence and police information to be shared across jurisdictions, including the provision of nationally coordinated criminal history checks." ], "source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "source_page": 15, "source_deep_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF#page=15" } ], "performance_measures": [ { "code": "CCE01", "measure": "Percentage of stakeholders that requested an additional intelligence product disclosure", "target": "Equal to or greater than 60%", "latest_result": "Fully met", "status": "Achieved", "target_source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "target_source_page": 15, "result_source_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "result_source_page": 6 }, { "code": "CCE02", "measure": "ACIC intelligence insights and advice are impactful, informed and influential on partner operational or policy activities", "target": "Equal to or greater than 80%", "latest_result": "Substantially met", "status": "Substantially achieved", "target_source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "target_source_page": 15, "result_source_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "result_source_page": 6 }, { "code": "CCE03", "measure": "National system availability", "target": "Collective attainment of A rating equal to or greater than 'substantially met'", "latest_result": "Eleven of the 12 national information systems met or exceeded the availability benchmarks set by the ACIC Board.", "status": "Achieved", "target_source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "target_source_page": 16, "result_source_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "result_source_page": 6 }, { "code": "CCE04", "measure": "Stakeholders agree or strongly agree that ACIC national policing information systems are of value to their work", "target": "Equal to or greater than 80%", "latest_result": "80% agreed", "status": "Substantially achieved", "target_source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "target_source_page": 17, "result_source_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "result_source_page": 6 }, { "code": "CCE05", "measure": "Percentages of ACIC components for urgent checks and standard checks that are delivered on time", "target": "Urgent checks completed in 5 business days: Equal to or greater than 95%, Standard checks completed in 10 business days: Equal to or greater than 95%", "latest_result": "98.4% of urgent checks and 97.2% of standard checks within benchmarks set by the ACIC Board.", "status": "Achieved", "target_source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "target_source_page": 18, "result_source_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "result_source_page": 6 }, { "code": "CCE06", "measure": "The ACIC undertakes audits of accredited bodies and ensures their compliance with established timeframes", "target": "Equal to or greater than 10%", "latest_result": "The ACIC audited 24% of accredited bodies, exceeding the target of 10%.", "status": "Achieved", "target_source_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF", "target_source_page": 19, "result_source_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "result_source_page": 6 } ], "document_alignment_terms": { "must_support": [ "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information. [AR p.5] [CP p.5]", "An Australia hostile to criminal exploitation. [AR p.2]", "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information." ], "watch_terms": [ "Percentage of stakeholders that requested an additional intelligence product disclosure", "ACIC intelligence insights and advice are impactful, informed and influential on partner operational or policy activities", "National system availability", "Stakeholders agree or strongly agree that ACIC national policing information systems are of value to their work", "Percentages of ACIC components for urgent checks and standard checks that are delivered on time", "The ACIC undertakes audits of accredited bodies and ensures their compliance with established timeframes" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2023-24", "corporate_plan_period": "2025-26", "vision": "An Australia hostile to criminal exploitation. [AR p.2]", "vision_source_page": 2, "purposes": "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information. [AR p.5] [CP p.5]", "purposes_source_page": 5, "how_we_deliver": "We share our intelligence, information and work with a range of partners to make Australia hostile to criminals who harm our communities and our national interests. [CP p.6]", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "To protect Australia from serious criminal threats by collecting, assessing and disseminating intelligence and policing information.", "source_page": 5 } ], "outcomes": [ { "name": "Outcome 1: To protect Australia from criminal threats through coordinating a strategic response and the collection, assessment and dissemination of intelligence and policing information.", "description": "The ACIC supports the protection of Australia from criminal threats through developing and coordinating innovative disruption strategies that disable or dismantle criminal groups. The ACIC, through Board-approved special investigations and special operations collects, assesses and disseminates criminal intelligence to improve the national ability to respond to crime affecting Australia. The ACIC provides high-quality national policing information systems and services to Commonwealth and law enforcement partners and keeps the community safe through delivery of background checking services to support employment or entitlement decisions.", "key_activities": [ "To collect, analyse and communicate intelligence relating to serious and organised crime impacting Australia, including where it has a transnational dimension.", "To ensure that there are systems and services that enable criminal intelligence and police information to be shared across jurisdictions, including the provision of nationally coordinated criminal history checks." ], "source_page": 15 } ], "values": [ "Integrity", "Respect", "Innovation", "Excellence", "Courage" ], "values_framework_name": "None", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Percentage of stakeholders that requested an additional intelligence product disclosure", "target": "Equal to or greater than 60%", "source_page": 15 }, { "code": "CCE02", "measure": "ACIC intelligence insights and advice are impactful, informed and influential on partner operational or policy activities", "target": "Equal to or greater than 80%", "source_page": 15 }, { "code": "CCE03", "measure": "National system availability", "target": "Collective attainment of A rating equal to or greater than 'substantially met'", "source_page": 16 }, { "code": "CCE04", "measure": "Stakeholders agree or strongly agree that ACIC national policing information systems are of value to their work", "target": "Equal to or greater than 80%", "source_page": 17 }, { "code": "CCE05", "measure": "Percentages of ACIC components for urgent checks and standard checks that are delivered on time", "target": "Urgent checks completed in 5 business days: Equal to or greater than 95%, Standard checks completed in 10 business days: Equal to or greater than 95%", "source_page": 18 }, { "code": "CCE06", "measure": "The ACIC undertakes audits of accredited bodies and ensures their compliance with established timeframes", "target": "Equal to or greater than 10%", "source_page": 19 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Percentage of stakeholders that requested an additional intelligence product disclosure", "result": "Fully met", "status": "Achieved", "source_page": 6 }, { "code": "CCE02", "measure": "ACIC intelligence insights and advice are impactful, informed and influential on partner operational or policy activities", "result": "Substantially met", "status": "Substantially achieved", "source_page": 6 }, { "code": "CCE03", "measure": "National system availability", "result": "Eleven of the 12 national information systems met or exceeded the availability benchmarks set by the ACIC Board.", "status": "Achieved", "source_page": 6 }, { "code": "CCE04", "measure": "Stakeholders agree or strongly agree that ACIC national policing information systems are of value to their work", "result": "80% agreed", "status": "Substantially achieved", "source_page": 6 }, { "code": "CCE05", "measure": "Percentages of ACIC components for urgent checks and standard checks that are delivered on time", "result": "98.4% of urgent checks and 97.2% of standard checks within benchmarks set by the ACIC Board.", "status": "Achieved", "source_page": 6 }, { "code": "CCE06", "measure": "The ACIC undertakes audits of accredited bodies and ensures their compliance with established timeframes", "result": "The ACIC audited 24% of accredited bodies, exceeding the target of 10%.", "status": "Achieved", "source_page": 6 } ], "_source_urls": { "annual_report_url": "https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF", "corporate_plan_url": "https://www.acic.gov.au/sites/default/files/2025-08/ACIC%20Corporate%20Plan%202025-26.PDF" } }, "ideas": [ { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Source: Portfolio Budget Statements 2023–24, page 97; Corporate Plan 2023–24, page 22\nMeasure Target Measure result\n1.1 \u0007Number of high-threat criminal targets High-threat criminal Fully met\nidentified targets are identified\n1.2 \u0007Proportion of high-threat criminal targets High-threat criminal Fully met\nimpacted targets are impacted\n1.3 \u0007Qualitative examples of ACIC discovery of ≥\u00071 Fully met\nevolving criminal threats to Australia\nPerformance criterion 1 result Fully met\nWe fully met this performance criterion, as the targets for all measures were fully met.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2023-24.pdf (https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Source: Portfolio Budget Statements 2023–24, page 97; Corporate Plan 2023–24, page 22\nMeasure Target Measure result\n1.1 \u0007Number of high-threat criminal targets High-threat criminal Fully met\nidentified targets are identified\n1.2 \u0007Proportion of high-threat criminal targets High-threat criminal Fully met\nimpacted targets are impacted\n1.3 \u0007Qualitative examples of ACIC discovery of ≥\u00071 Fully met\nevolving criminal threats to Australia\nPerformance criterion 1 result Fully met\nWe fully met this performance criterion, as the targets for all measures were fully met.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2023-24.pdf (https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "During 2020–21, the Audit Committee reviewed areas including:\n„ financial performance\n„ internal and external audit reports\n„ progress against audit recommendations\n„ planning and performance frameworks and reporting\n„ compliance with legislation\n„ risk oversight and management\n„ Australian National Audit Office activity.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "During 2020–21, the Audit Committee reviewed areas including:\n„ financial performance\n„ internal and external audit reports\n„ progress against audit recommendations\n„ planning and performance frameworks and reporting\n„ compliance with legislation\n„ risk oversight and management\n„ Australian National Audit Office activity.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 64]\nTable 2.12: Entity resource statement\nActual available\nappropriations Payments made Balance\nfor 2021–22 2021–22 remaining\n$’000 $’000 $’000\n(a) (b) (a – b)\nDepartmental annual\nappropriations – ordinary annual\nservices\nPrior year appropriation available 46,378 46,378 –\nDepartmental appropriation (including 130,063 64,181 65,882\ndepartmental capital budget)1\nSection 74 relevant agency receipts2 17,081 14,592 2,489\nTotal ordinary annual services 193,522 125,151 68,371\nAnnual appropriation – other services\nnon-operating\nPrior year appropriation available – – –\nEquity injections3 6,175 6,100 75\nTotal other services 6,175 6,100 75\nTotal annual appropriations 199,697 131,251 68,446\nNational Policing Information Systems\nand Services Special Account\nOpening balance 128,801\nAppropriation receipts 23,873\nNon-appropriation receipts 127,206\nPayments made 133,560", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://www.acic.gov.au/sites/default/files/2022-10/2021-22%20ACIC%20Annual%20Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 64]\nTable 2.12: Entity resource statement\nActual available\nappropriations Payments made Balance\nfor 2021–22 2021–22 remaining\n$’000 $’000 $’000\n(a) (b) (a – b)\nDepartmental annual\nappropriations – ordinary annual\nservices\nPrior year appropriation available 46,378 46,378 –\nDepartmental appropriation (including 130,063 64,181 65,882\ndepartmental capital budget)1\nSection 74 relevant agency receipts2 17,081 14,592 2,489\nTotal ordinary annual services 193,522 125,151 68,371\nAnnual appropriation – other services\nnon-operating\nPrior year appropriation available – – –\nEquity injections3 6,175 6,100 75\nTotal other services 6,175 6,100 75\nTotal annual appropriations 199,697 131,251 68,446\nNational Policing Information Systems\nand Services Special Account\nOpening balance 128,801\nAppropriation receipts 23,873\nNon-appropriation receipts 127,206\nPayments made 133,560", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://www.acic.gov.au/sites/default/files/2022-10/2021-22%20ACIC%20Annual%20Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "ACIC employees’ responses to the 2020 APS Employee Census indicated that:\n„ 81 per cent of staff are satisfied with the stability and security of their job\n„ 88 per cent of staff strongly believe in the purpose and objectives of our agency and are\ncommitted to our agency goals\n„ 94 per cent of staff are happy to go the ‘extra mile’ at work when required\n„ 63 per cent of staff believe that their work group has used the COVID-19 crisis to improve\nthe way they work\n„ 65 per cent of staff believe our agency is taking actions to maintain ways of working\nimplemented during the COVID-19 crisis.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "ACIC employees’ responses to the 2020 APS Employee Census indicated that:\n„ 81 per cent of staff are satisfied with the stability and security of their job\n„ 88 per cent of staff strongly believe in the purpose and objectives of our agency and are\ncommitted to our agency goals\n„ 94 per cent of staff are happy to go the ‘extra mile’ at work when required\n„ 63 per cent of staff believe that their work group has used the COVID-19 crisis to improve\nthe way they work\n„ 65 per cent of staff believe our agency is taking actions to maintain ways of working\nimplemented during the COVID-19 crisis.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "During 2020–21, the Audit Committee reviewed areas including:\n„ financial performance\n„ internal and external audit reports\n„ progress against audit recommendations\n„ planning and performance frameworks and reporting\n„ compliance with legislation\n„ risk oversight and management\n„ Australian National Audit Office activity.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "During 2020–21, the Audit Committee reviewed areas including:\n„ financial performance\n„ internal and external audit reports\n„ progress against audit recommendations\n„ planning and performance frameworks and reporting\n„ compliance with legislation\n„ risk oversight and management\n„ Australian National Audit Office activity.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://www.acic.gov.au/sites/default/files/2021-10/2020-21%20ACIC%20Annual%20Report%20FULL_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Source: Portfolio Budget Statements 2023–24, page 97; Corporate Plan 2023–24, page 23\nMeasure Target Measure result\n10.1 \u0007Stakeholders\u0007agree\u0007or\u0007strongly\u0007agree\u0007 91% of stakeholder Substantially met\nthat ACIC national policing information survey respondents\nsystems are of value to their work\n10.2 \u0007Stakeholders\u0007agree\u0007or\u0007strongly\u0007agree\u0007 82% of stakeholder Substantially met\nthat ACIC national policing information survey respondents\nsystems are reliable\n10.3 \u0007Stakeholders\u0007agree\u0007or\u0007strongly\u0007agree\u0007 82% of stakeholder Substantially met\nthat ACIC national policing information survey respondents\nsystems meet the needs of their\norganisation\nPerformance criterion 10 result Substantially met\nWe substantially met this performance criterion, as the targets for all 3 measures were\nsubstantially met.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2023-24.pdf (https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000781", "entity_name": "Australian Criminal Intelligence Commission", "folder_name": "Australian-Criminal-Intelligence-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Source: Portfolio Budget Statements 2023–24, page 97; Corporate Plan 2023–24, page 23\nMeasure Target Measure result\n10.1 \u0007Stakeholders\u0007agree\u0007or\u0007strongly\u0007agree\u0007 91% of stakeholder Substantially met\nthat ACIC national policing information survey respondents\nsystems are of value to their work\n10.2 \u0007Stakeholders\u0007agree\u0007or\u0007strongly\u0007agree\u0007 82% of stakeholder Substantially met\nthat ACIC national policing information survey respondents\nsystems are reliable\n10.3 \u0007Stakeholders\u0007agree\u0007or\u0007strongly\u0007agree\u0007 82% of stakeholder Substantially met\nthat ACIC national policing information survey respondents\nsystems meet the needs of their\norganisation\nPerformance criterion 10 result Substantially met\nWe substantially met this performance criterion, as the targets for all 3 measures were\nsubstantially met.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2023-24.pdf (https://www.acic.gov.au/sites/default/files/2024-10/ACIC%20Annual%20Report%202023-24.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce 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