{ "entity_id": "B-002554", "folder": "Australian-Community-Pharmacy-Authority", "name": "Australian Community Pharmacy Authority", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "http://www.health.gov.au/acpa", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "We support the Government to lead and shape Australia’s health, disability and aged care systems and outcomes through evidence-based policy, well targeted programs, and best practice regulation. [CP p.19]", "official_site_url": "http://www.health.gov.au/acpa", "source_documents": [ { "type": "annual_report", "title": "Department of Health, Disability and Ageing 2024−25 Annual Report [PDF - 8 MB]", "url": "https://www.health.gov.au/sites/default/files/2025-11/department-of-health-disability-and-ageing-2024-25-annual-report.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Department of Health and Aged Care Annual Report 2023–24 [PDF - 21 MB] - 347 pages", "url": "https://www.health.gov.au/sites/default/files/2024-10/department-of-health-and-aged-care-annual-report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Department of Health and Aged Care Annual Report 2022–23 [PDF - 20 MB] - 342 pages", "url": "https://www.health.gov.au/sites/default/files/2023-10/department-of-health-and-aged-care-annual-report-2022-23_0.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Department of Health Annual Report 2021–22 [PDF - 8 MB] - 329 pages", "url": "https://www.health.gov.au/sites/default/files/documents/2022/10/department-of-health-annual-report-2021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Department of Health Annual Report 2020–21 [PDF - 33 MB] - 360 pages", "url": "https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf", "period": "2020-21", "confidence": "high" }, { "type": "pb", "title": "Information for pharmacists – introduction of the PBS Approved Suppliers Portal (PDF 524 KB)", "url": "http://www.health.gov.au/internet/main/publishing.nsf/Content/168BCE997C8E1D60CA258A7F00135984/$File/Information-for-Pharmacists-Introduction-of-the-PBS-Approved-Suppliers-Portal.pdf", "period": null, "confidence": "medium" }, { "type": "pb", "title": "Information for Medical Practitioners – Introduction of the PBS Approved Suppliers Portal (PDF 401 KB)", "url": "http://www.health.gov.au/internet/main/publishing.nsf/Content/168BCE997C8E1D60CA258A7F00135984/$File/Information-for-Medical-Practitioners-Introduction-of-the-PBS-Approved-Suppliers-Portal.pdf", "period": null, "confidence": "medium" }, { "type": "pb", "title": "Information for Hospital Authorities – Introduction of the PBS Approved Suppliers Portal (PDF 403 KB)", "url": "http://www.health.gov.au/internet/main/publishing.nsf/Content/168BCE997C8E1D60CA258A7F00135984/$File/Information-for-Hospital-Authorities-Introduction-of-the-PBS-Approved-Suppliers-Portal.pdf", "period": null, "confidence": "medium" } ], "purpose": { "text": "We support the Government to lead and shape Australia’s health, disability and aged care systems and outcomes through evidence-based policy, well targeted programs, and best practice regulation. [CP p.19]", "source_url": "", "source_page": 19, "source_deep_url": "" }, "vision": { "text": "Better health and wellbeing for all Australians, now and for future generations. [CP p.19]", "source_url": "", "source_page": 19, "source_deep_url": "" }, "strategic_priorities": [ { "title": "strengthening Medicare so it is affordable for Australians", "description": "strengthening Medicare so it is affordable for Australians", "source_url": "", "source_page": 5, "source_deep_url": "" }, { "title": "ensuring Australians have access to the best medicines, cheaper at the point of sale", "description": "ensuring Australians have access to the best medicines, cheaper at the point of sale", "source_url": "", "source_page": 5, "source_deep_url": "" }, { "title": "ensuring Australia is attracting and retaining a high-quality health workforce, and that they are working to their full ", "description": "ensuring Australia is attracting and retaining a high-quality health workforce, and that they are working to their full scope of practice", "source_url": "", "source_page": 5, "source_deep_url": "" }, { "title": "delivering a simpler, fairer and more targeted mental health system", "description": "delivering a simpler, fairer and more targeted mental health system", "source_url": "", "source_page": 5, "source_deep_url": "" }, { "title": "closing the gap on poor health outcomes for First Nations people", "description": "closing the gap on poor health outcomes for First Nations people", "source_url": "", "source_page": 5, "source_deep_url": "" }, { "title": "enhancing the aged care system to better support older Australians", "description": "enhancing the aged care system to better support older Australians", "source_url": "", "source_page": 5, "source_deep_url": "" } ], "values": [ { "name": "evidence-based policy", "description": "", "source_url": "", "source_page": null }, { "name": "well targeted programs", "description": "", "source_url": "", "source_page": null }, { "name": "best practice regulation", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Health Policy, Access and Support", "description": "Better equip Australia to meet current and future health needs of all Australians through the delivery of evidence-based health policies; improved access to comprehensive and coordinated health care; ensuring sustainable funding for health services, research and technologies; and protecting the health and safety of the Australian community.", "activities": [ "Fund health and medical research through the Medical Research Future Fund (MRFF) that addresses the health priorities of all Australians.", "Provide funding to the National Blood Authority to deliver an uninterrupted national supply of blood and blood products that meet clinical demand." ], "source_url": "", "source_page": 27, "source_deep_url": "" }, { "name": "Outcome 2: Individual Health Benefits", "description": "Improve the mental health and wellbeing of all Australians, including a focus on suicide prevention.", "activities": [ "Implementing the National Mental Health and Suicide Prevention Agreement (National Agreement) and associated bilateral schedules.", "Delivering the National Suicide Prevention Strategy 2025–2035." ], "source_url": "", "source_page": 87, "source_deep_url": "" }, { "name": "Outcome 3: Ageing and Aged Care", "description": "Enhancing the aged care system to better support older Australians.", "activities": [ "Supporting wage increases for approximately 400,000 aged care workers after the Fair Work Commission’s decisions on the Aged Care Work Value Case.", "Passing the new Aged Care Act 2024 which emphasises the rights of older people receiving care." ], "source_url": "", "source_page": 106, "source_deep_url": "" }, { "name": "Outcome 4: Disability and Carers", "description": "Australia’s Disability Strategy was updated to include 3 new targeted action plans as well as a revised data improvement plan.", "activities": [ "Updating Australia’s Disability Strategy to include new targeted action plans.", "Releasing the National Carer Strategy 2024–2034." ], "source_url": "", "source_page": 129, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Pharmaceutical Benefits Scheme (PBS) co-payments", "target": "frozen", "latest_result": "frozen", "status": "Achieved", "target_source_url": "", "target_source_page": 8, "result_source_url": "https://www.health.gov.au/sites/default/files/2025-11/department-of-health-disability-and-ageing-2024-25-annual-report.pdf", "result_source_page": 8 }, { "code": "HPAI01", "measure": "Highly Pathogenic Avian Influenza", "target": "national coordination", "latest_result": "national coordination", "status": "Achieved", "target_source_url": "", "target_source_page": 9, "result_source_url": "https://www.health.gov.au/sites/default/files/2025-11/department-of-health-disability-and-ageing-2024-25-annual-report.pdf", "result_source_page": 9 } ], "document_alignment_terms": { "must_support": [ "We support the Government to lead and shape Australia’s health, disability and aged care systems and outcomes through evidence-based policy, well targeted programs, and best practi", "Better health and wellbeing for all Australians, now and for future generations. [CP p.19]", "strengthening Medicare so it is affordable for Australians", "ensuring Australians have access to the best medicines, cheaper at the point of sale", "ensuring Australia is attracting and retaining a high-quality health workforce, and that they are working to their full scope of practice", "delivering a simpler, fairer and more targeted mental health system", "closing the gap on poor health outcomes for First Nations people", "enhancing the aged care system to better support older Australians" ], "watch_terms": [ "Pharmaceutical Benefits Scheme (PBS) co-payments", "Highly Pathogenic Avian Influenza" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Better health and wellbeing for all Australians, now and for future generations. [CP p.19]", "vision_source_page": 19, "purposes": "We support the Government to lead and shape Australia’s health, disability and aged care systems and outcomes through evidence-based policy, well targeted programs, and best practice regulation. [CP p.19]", "purposes_source_page": 19, "how_we_deliver": "We support the Government to lead and shape Australia’s health, disability and aged care systems and outcomes through evidence-based policy, well targeted programs, and best practice regulation. [CP p.19]", "how_we_deliver_source_page": 19, "government_priorities": [ { "text": "strengthening Medicare so it is affordable for Australians", "source_page": 5 }, { "text": "ensuring Australians have access to the best medicines, cheaper at the point of sale", "source_page": 5 }, { "text": "ensuring Australia is attracting and retaining a high-quality health workforce, and that they are working to their full scope of practice", "source_page": 5 }, { "text": "delivering a simpler, fairer and more targeted mental health system", "source_page": 5 }, { "text": "closing the gap on poor health outcomes for First Nations people", "source_page": 5 }, { "text": "enhancing the aged care system to better support older Australians", "source_page": 5 } ], "outcomes": [ { "name": "Outcome 1: Health Policy, Access and Support", "description": "Better equip Australia to meet current and future health needs of all Australians through the delivery of evidence-based health policies; improved access to comprehensive and coordinated health care; ensuring sustainable funding for health services, research and technologies; and protecting the health and safety of the Australian community.", "key_activities": [ "Fund health and medical research through the Medical Research Future Fund (MRFF) that addresses the health priorities of all Australians.", "Provide funding to the National Blood Authority to deliver an uninterrupted national supply of blood and blood products that meet clinical demand." ], "source_page": 27 }, { "name": "Outcome 2: Individual Health Benefits", "description": "Improve the mental health and wellbeing of all Australians, including a focus on suicide prevention.", "key_activities": [ "Implementing the National Mental Health and Suicide Prevention Agreement (National Agreement) and associated bilateral schedules.", "Delivering the National Suicide Prevention Strategy 2025–2035." ], "source_page": 87 }, { "name": "Outcome 3: Ageing and Aged Care", "description": "Enhancing the aged care system to better support older Australians.", "key_activities": [ "Supporting wage increases for approximately 400,000 aged care workers after the Fair Work Commission’s decisions on the Aged Care Work Value Case.", "Passing the new Aged Care Act 2024 which emphasises the rights of older people receiving care." ], "source_page": 106 }, { "name": "Outcome 4: Disability and Carers", "description": "Australia’s Disability Strategy was updated to include 3 new targeted action plans as well as a revised data improvement plan.", "key_activities": [ "Updating Australia’s Disability Strategy to include new targeted action plans.", "Releasing the National Carer Strategy 2024–2034." ], "source_page": 129 } ], "values": [ "evidence-based policy", "well targeted programs", "best practice regulation" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Pharmaceutical Benefits Scheme (PBS) co-payments", "target": "frozen", "source_page": 8 }, { "code": "HPAI01", "measure": "Highly Pathogenic Avian Influenza", "target": "national coordination", "source_page": 9 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Pharmaceutical Benefits Scheme (PBS) co-payments", "result": "frozen", "status": "Achieved", "source_page": 8 }, { "code": "HPAI01", "measure": "Highly Pathogenic Avian Influenza", "result": "national coordination", "status": "Achieved", "source_page": 9 } ], "_source_urls": { "annual_report_url": "https://www.health.gov.au/sites/default/files/2025-11/department-of-health-disability-and-ageing-2024-25-annual-report.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 87]\nIn-person My 97.1% of high priority\nAged Care support home support\nintroduced assessments\nthrough dedicated completed within\nServices Australia 10 calendar days of\nservice centres referral acceptance\nUp to $60 million in 236,928 Home\ntargeted CHSP growth Care Packages\nallocated across 66 aged allocated\ncare planning regions\nin 2021–22\nPrograms contributing to Outcome 3\nSummary of results against\nperformance criteria\nTargets\nTargets Targets Data not\nProgram substantially\nmet not met available\nmet\nProgram 3.1: Access and Information 1 1 – –\nProgram 3.2: Aged Care Services 1 2 – –\nProgram 3.3: Aged Care Quality 1 – – –\nTotal 3 3 – –\nPPAARRTT 22 AANNNNUUAALL PPEERRFFOORRMMAANNCCEE SSTTAATTEEMMEENNTTSS 8833", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2021-22.pdf (https://www.health.gov.au/sites/default/files/documents/2022/10/department-of-health-annual-report-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 87]\nIn-person My 97.1% of high priority\nAged Care support home support\nintroduced assessments\nthrough dedicated completed within\nServices Australia 10 calendar days of\nservice centres referral acceptance\nUp to $60 million in 236,928 Home\ntargeted CHSP growth Care Packages\nallocated across 66 aged allocated\ncare planning regions\nin 2021–22\nPrograms contributing to Outcome 3\nSummary of results against\nperformance criteria\nTargets\nTargets Targets Data not\nProgram substantially\nmet not met available\nmet\nProgram 3.1: Access and Information 1 1 – –\nProgram 3.2: Aged Care Services 1 2 – –\nProgram 3.3: Aged Care Quality 1 – – –\nTotal 3 3 – –\nPPAARRTT 22 AANNNNUUAALL PPEERRFFOORRMMAANNCCEE SSTTAATTEEMMEENNTTSS 8833", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2021-22.pdf (https://www.health.gov.au/sites/default/files/documents/2022/10/department-of-health-annual-report-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 105]\nRisk management\nThe department’s Risk Management Policy and Risk Management Framework comply with the\nCommonwealth Risk Management Policy and are aligned to the AS/NZS ISO 31000:2018 Risk\nManagement – Guidelines.62\nThe Risk Management Policy and Framework assists the department to:\n• make better business decisions\n• encourage appropriate engagement with risk\n• actively manage current and emerging challenges\n• support the accountable authority to meet its duties under section 16 of the PGPA Act.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.health.gov.au/sites/default/files/2024-10/department-of-health-and-aged-care-annual-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 105]\nRisk management\nThe department’s Risk Management Policy and Risk Management Framework comply with the\nCommonwealth Risk Management Policy and are aligned to the AS/NZS ISO 31000:2018 Risk\nManagement – Guidelines.62\nThe Risk Management Policy and Framework assists the department to:\n• make better business decisions\n• encourage appropriate engagement with risk\n• actively manage current and emerging challenges\n• support the accountable authority to meet its duties under section 16 of the PGPA Act.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.health.gov.au/sites/default/files/2024-10/department-of-health-and-aged-care-annual-report-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 87]\nIn-person My 97.1% of high priority\nAged Care support home support\nintroduced assessments\nthrough dedicated completed within\nServices Australia 10 calendar days of\nservice centres referral acceptance\nUp to $60 million in 236,928 Home\ntargeted CHSP growth Care Packages\nallocated across 66 aged allocated\ncare planning regions\nin 2021–22\nPrograms contributing to Outcome 3\nSummary of results against\nperformance criteria\nTargets\nTargets Targets Data not\nProgram substantially\nmet not met available\nmet\nProgram 3.1: Access and Information 1 1 – –\nProgram 3.2: Aged Care Services 1 2 – –\nProgram 3.3: Aged Care Quality 1 – – –\nTotal 3 3 – –\nPPAARRTT 22 AANNNNUUAALL PPEERRFFOORRMMAANNCCEE SSTTAATTEEMMEENNTTSS 8833", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://www.health.gov.au/sites/default/files/documents/2022/10/department-of-health-annual-report-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 87]\nIn-person My 97.1% of high priority\nAged Care support home support\nintroduced assessments\nthrough dedicated completed within\nServices Australia 10 calendar days of\nservice centres referral acceptance\nUp to $60 million in 236,928 Home\ntargeted CHSP growth Care Packages\nallocated across 66 aged allocated\ncare planning regions\nin 2021–22\nPrograms contributing to Outcome 3\nSummary of results against\nperformance criteria\nTargets\nTargets Targets Data not\nProgram substantially\nmet not met available\nmet\nProgram 3.1: Access and Information 1 1 – –\nProgram 3.2: Aged Care Services 1 2 – –\nProgram 3.3: Aged Care Quality 1 – – –\nTotal 3 3 – –\nPPAARRTT 22 AANNNNUUAALL PPEERRFFOORRMMAANNCCEE SSTTAATTEEMMEENNTTSS 8833", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://www.health.gov.au/sites/default/files/documents/2022/10/department-of-health-annual-report-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "1) 958,724 958,626 (98)\nDepartmental expenses -\nDepartmental appropriation3 25,719 26,582 863\nExpenses not requiring appropriation in the budget year4 2,892 3,143 251\nTotal for Program 2.2 987,335 988,351 1,016\nProgram 2.3: Health Workforce\nAdministered expenses\nOrdinary annual services Appropriation Act (No.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "1) 958,724 958,626 (98)\nDepartmental expenses -\nDepartmental appropriation3 25,719 26,582 863\nExpenses not requiring appropriation in the budget year4 2,892 3,143 251\nTotal for Program 2.2 987,335 988,351 1,016\nProgram 2.3: Health Workforce\nAdministered expenses\nOrdinary annual services Appropriation Act (No.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Source: Health Portfolio Budget Statements 2020–21, p.100 and Health Corporate Plan 2020–21, p.46\n2020–21 Target 2020–21 Result 2019–20 2018–19 2017–18 2016–17\na. >90% 93% >90% >90% N/A N/A\nResult: Met\nDuring 2020–21, the Department delivered a quality health provider compliance program through:\n• consultation with professional bodies and stakeholder groups on compliance strategies, assisting health\nproviders to meet their compliance obligations when claiming benefits to ensure the integrity of health\nprovider claiming\n• continuing to strengthen and update our data analytics to identify irregular claiming patterns and non-compliance\n• employing behavioural, insights-driven approaches to treat non-compliance and support appropriate practice\n• strengthening debt recovery processes\n• continuing to strengthen compliance approaches through investment in data analytics, investigations,", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Source: Health Portfolio Budget Statements 2020–21, p.100 and Health Corporate Plan 2020–21, p.46\n2020–21 Target 2020–21 Result 2019–20 2018–19 2017–18 2016–17\na. >90% 93% >90% >90% N/A N/A\nResult: Met\nDuring 2020–21, the Department delivered a quality health provider compliance program through:\n• consultation with professional bodies and stakeholder groups on compliance strategies, assisting health\nproviders to meet their compliance obligations when claiming benefits to ensure the integrity of health\nprovider claiming\n• continuing to strengthen and update our data analytics to identify irregular claiming patterns and non-compliance\n• employing behavioural, insights-driven approaches to treat non-compliance and support appropriate practice\n• strengthening debt recovery processes\n• continuing to strengthen compliance approaches through investment in data analytics, investigations,", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Source: Health Portfolio Budget Statements 2020–21, p.96 and Health Corporate Plan 2020–21, p.44\n2020–21 Target 2020–21 Result\nWork with private health insurers, hospitals and health The Department consulted on a range of reforms and other\ncare providers to develop and implement further reforms initiatives to improve the value and affordability of private\nto support lower annual premium changes and greater health insurance, including:\ntake up of private health insurance policies. • Commenced actuarial studies58 into regulatory\nUndertake regular stakeholder communications with arrangements for risk equalisation and Lifetime Health\ninsurers and other regulatory agencies to provide Cover, engaging with stakeholders on objectives, options\ntwo-way dissemination of information. and assessment criteria.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002554", "entity_name": "Australian Community Pharmacy Authority", "folder_name": "Australian-Community-Pharmacy-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Source: Health Portfolio Budget Statements 2020–21, p.96 and Health Corporate Plan 2020–21, p.44\n2020–21 Target 2020–21 Result\nWork with private health insurers, hospitals and health The Department consulted on a range of reforms and other\ncare providers to develop and implement further reforms initiatives to improve the value and affordability of private\nto support lower annual premium changes and greater health insurance, including:\ntake up of private health insurance policies. • Commenced actuarial studies58 into regulatory\nUndertake regular stakeholder communications with arrangements for risk equalisation and Lifetime Health\ninsurers and other regulatory agencies to provide Cover, engaging with stakeholders on objectives, options\ntwo-way dissemination of information. and assessment criteria.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.health.gov.au/sites/default/files/documents/2021/10/department-of-health-annual-report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": 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