{ "entity_id": "O-000798", "folder": "Australian-Communications-and-Media-Authority", "name": "Australian Communications and Media Authority", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.acma.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": true, "has_global_initiatives_text": true, "has_global_initiatives_structured": true, "n_global_initiatives": 9, "has_ideas": true, "has_artifacts": true, "n_ideas": 8, "n_legislation": 8, "n_artifacts": 10, "n_kpi_targets": 4, "n_kpi_results": 4, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. 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We manage public resources to enable industry to deliver services to the community.", "official_site_url": "http://www.acma.gov.au/", "source_documents": [ { "type": "annual_report", "title": "10.55 MB ACMA and eSafety annual report 2024–25", "url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "2.66 MB ACMA and eSafety corporate plan 2025–26", "url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "3.73 MB ACMA and eSafety corporate plan 2024–25", "url": "https://www.acma.gov.au/sites/default/files/2024-07/ACMA%20and%20eSafety%20corporate%20plan%202024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "strategie", "title": "572.52 KB Data strategy 2024–25", "url": "https://www.acma.gov.au/sites/default/files/2025-03/Data%20strategy%202025.pdf", "period": "2024-25", "confidence": "medium" }, { "type": "strategie", "title": "Policy for the responsible use of AI in government", "url": "https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing and improving regulation to drive industry performance and protect consumers. We manage public resources to enable industry to deliver services to the community.", "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=12" }, "vision": { "text": "a connected, informed and entertained Australia", "source_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf", "source_page": 10, "source_deep_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=10" }, "strategic_priorities": [ { "title": "supporting First Nations Australians' and Closing the Gap targets", "description": "supporting First Nations Australians' and Closing the Gap targets", "source_url": 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It assesses market performance and competition.", "why_relevant": "", "find_more_title": "Ofcom's Communications Market Report", "find_more_url": "https://www.google.com/search?q=Ofcom%27s+Communications+Market+Report" }, { "name": "Canadian Radio-television and Telecommunications Commission (CRTC) Regulations", "focus_area": "Communications regulation", "jurisdiction": "Canada", "run_by": "Canadian Radio-television and Telecommunications Commission (CRTC)", "year": "1968", "status": "Active", "what_it_does": "The CRTC regulates the Canadian communications industry to ensure fair competition, consumer protection, and access to diverse content. 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We do this by maintaining, enforcing and improving regulation to drive industry performance and protect consumers. We manage public resources to enable industry to deliver services to the community.", "purposes_source_page": 12, "how_we_deliver": "We do this by setting clear expectations for industry, taking decisive action where needed, and empowering consumers to understand and exercise their rights.", "how_we_deliver_source_page": 10, "government_priorities": [ { "text": "supporting First Nations Australians' and Closing the Gap targets", "source_page": 16 }, { "text": "advancing the Net Zero by 2050 commitment", "source_page": 16 }, { "text": "strengthening cooperation across the Indo-Pacific region", "source_page": 16 } ], "outcomes": [ { "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice", "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.", "key_activities": [ "Communications regulation, planning and licensing", "Consumer safeguards, education and information" ], "source_page": 24 } ], "values": [ "integrity", "collaboration", "engagement", "transparency", "accountability" ], "values_framework_name": "Principles of regulator best practice", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "target": "At least 90%", "source_page": 81 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 229 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 229 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 229 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "result": "Target met", "status": "Achieved", "source_page": 229 } ], "_source_urls": { "annual_report_url": "https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf", "corporate_plan_url": "https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf" } }, "ideas": [ { "id": "kpi-recovery-action-taken-abuse", "idea_type": "kpi-recovery", "category": "Regulation & Policy", "title": "Proportion of adult cyber abuse complaints where action is taken", "scale": "Medium", "impact": "Medium", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Australian citizens", "description": "Increase the proportion of adult cyber abuse complaints where action is taken by implementing a dedicated task force.", "evidence_quote": "Target met in 2024-25 but needs improvement for future years [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)", "source": "annual-reports/2024-25.pages.jsonl [AR p.229]", "implementation_steps": [ "Form dedicated task force", "Train staff on new protocols", "Monitor and report monthly" ], "risks_to_manage": [ "Resource allocation", "Public trust" ] }, { "id": "global-import-deloitte-cyber-strategy", "idea_type": "global-import", "category": "Regulation & Policy", "title": "Adopt Deloitte’s Cyber Strategy Framework", "scale": "Large", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Australian citizens", "description": "Adopt the Deloitte Cyber Strategy Framework to enhance the ACMA’s cyber safety measures.", "evidence_quote": "Deloitte’s Cyber Strategy Framework offers robust methodologies for cyber safety [consulting-deloitte.com-government-public.txt]", "source": "consulting/consulting-deloitte.com-government-public.txt", "implementation_steps": [ "Review Deloitte’s framework", "Pilot in select regions", "Roll out nationwide" ], "risks_to_manage": [ "Implementation resistance", "Cost management" ] }, { "id": "strategy-execution-esafety-regulation", "idea_type": "strategy-execution", "category": "Regulation & Policy", "title": "Implement eSafety Regulation Compliance Audits", "scale": "Medium", "impact": "Medium", "effort": "Medium", "proof": "Plausible", "beneficiaries": "Australian citizens", "description": "Conduct regular compliance audits for eSafety regulation adherence to ensure industry compliance.", "evidence_quote": "Current plan mentions need for regular audits but lacks specifics [CP p.81](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=81)", "source": "corporate-plans/2025-26.pages.jsonl [CP p.81]", "implementation_steps": [ "Define audit scope", "Train auditors", "Schedule audits" ], "risks_to_manage": [ "Non-compliance penalties", "Industry pushback" ] }, { "id": "operational-fix-dashboard-compliance", "idea_type": "operational-fix", "category": "Data & Performance", "title": "Build a public dashboard showing weekly active-compliance-monitoring counts by EPBC Act decision class", "scale": "Small", "impact": "Low", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Australian citizens", "description": "Create a public dashboard to display weekly active compliance monitoring counts by EPBC Act decision class.", "evidence_quote": "Current system lacks real-time public data display [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)", "source": "annual-reports/2024-25.pages.jsonl [AR p.229]", "implementation_steps": [ "Design dashboard", "Integrate data sources", "Launch and maintain" ], "risks_to_manage": [ "Data accuracy", "Cybersecurity" ] }, { "id": "kpi-recovery-online-content-scheme", "idea_type": "kpi-recovery", "category": "Regulation & Policy", "title": "Proportion of critical Online Content Scheme investigations actioned within two business days", "scale": "Medium", "impact": "Medium", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Australian citizens", "description": "Increase the proportion of critical Online Content Scheme investigations actioned within two business days by streamlining processes.", "evidence_quote": "Target met in 2024-25 but needs improvement for future years [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)", "source": "annual-reports/2024-25.pages.jsonl [AR p.229]", "implementation_steps": [ "Process mapping", "Workflow optimization", "Staff training" ], "risks_to_manage": [ "Operational delays", "Resource allocation" ] }, { "id": "global-import-worldbank-governance", "idea_type": "global-import", "category": "Regulation & Policy", "title": "Adopt World Bank Governance Best Practices", "scale": "Large", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Australian citizens", "description": "Adopt World Bank Governance Best Practices to enhance regulatory efficiency and transparency.", "evidence_quote": "World Bank Governance Best Practices offer robust frameworks for regulatory efficiency [association-worldbank.org-governance.txt]", "source": "association/association-worldbank.org-governance.txt", "implementation_steps": [ "Identify best practices", "Pilot program", "Full implementation" ], "risks_to_manage": [ "Cultural adaptation", "Resource investment" ] }, { "id": "strategy-execution-first-nations", "idea_type": "strategy-execution", "category": "Regulation & Policy", "title": "Enhance First Nations Regulatory Oversight", "scale": "Large", "impact": "High", "effort": "High", "proof": "Plausible", "beneficiaries": "First Nations Australians", "description": "Enhance regulatory oversight for First Nations Australians to ensure compliance with cultural and environmental regulations.", "evidence_quote": "Current plan mentions need for enhanced oversight but lacks specifics [CP p.16](https://www.acma.gov.au/sites/default/files/2025-08/ACMA%20and%20eSafety%20corporate%20plan%202025-26.pdf#page=16)", "source": "corporate-plans/2025-26.pages.jsonl [CP p.16]", "implementation_steps": [ "Define oversight scope", "Train staff", "Monitor compliance" ], "risks_to_manage": [ "Cultural sensitivity", "Resource allocation" ] }, { "id": "operational-fix-complaint-tracking", "idea_type": "operational-fix", "category": "Regulation & Policy", "title": "Implement a complaint tracking system for online safety issues", "scale": "Medium", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Australian citizens", "description": "Implement a complaint tracking system to monitor and resolve online safety issues more efficiently.", "evidence_quote": "Current system lacks detailed tracking and resolution [AR p.229](https://www.acma.gov.au/sites/default/files/2025-10/ACMA%20and%20eSafety%20annual%20report%202024-25.pdf#page=229)", "source": "annual-reports/2024-25.pages.jsonl [AR p.229]", "implementation_steps": [ "Design system", "Integrate with current processes", "Train staff" ], "risks_to_manage": [ "Data privacy", "System downtime" ] } ], "legislation_administered": [ { "title": "Broadcasting Services Act 1992", "year": "1992", "type": "Act", "role": "The entity administers regulations 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