{ "entity_id": "B-002552", "folder": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.safetyandquality.gov.au/about-us/committees#primary-care-committee", "data_status": "partial", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.safetyandquality.gov.au/about-us/committees#primary-care-committee", "source_documents": [ { "type": "strategie", "title": "MaPSaF", "url": "https://www.ajustnhs.com/wp-content/uploads/2012/10/Manchester-Patient-Safety-Framework.pdf", "period": "2012", "confidence": "medium" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Audit and Risk Committee\nThe Audit and Risk Committee (ARC) has been established by the Board in compliance with section 45 of the\nPublic Governance, Performance and Accountability Act 2013 (PGPA Act)\nand the\nPublic Governance, Performance and Accountability Rule (PGPA Rule)\nsection 17: Audit Committees for Commonwealth Entities.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/about.html (https://www.safetyandquality.gov.au/about-us/committees)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Audit and Risk Committee\nThe Audit and Risk Committee (ARC) has been established by the Board in compliance with section 45 of the\nPublic Governance, Performance and Accountability Act 2013 (PGPA Act)\nand the\nPublic Governance, Performance and Accountability Rule (PGPA Rule)\nsection 17: Audit Committees for Commonwealth Entities.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/about.html (https://www.safetyandquality.gov.au/about-us/committees)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Details of the requirements for a\nhealth assessment for each patient cohort are at:\n• Type 2 diabetes risk evaluation (40-49 years) – see AN.0.37.\n• Health assessment for people aged 45-49 years (inclusive) who are at risk of developing chronic disease –\nsee AN.0.38.\n• Health Assessment provided for people aged 75 years and older – see AN.0.39.\n• Health Assessment provided as a comprehensive medical assessment for residents of residential aged care\nfacilities – see AN.0.40.\n• Health Assessment provided for people with an intellectual disability – see AN.0.41.\n• Health Assessment provided for refugees and other humanitarian entrants – see AN.0.42.\n• One-off health assessment for veterans – see AN.0.69.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/PDF-20Version-20--201-20July-202024-20Category-201-20--20Professional-20Attendan.pdf (https://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/B013E0789A07D708CA258B030013670A/$File/PDF%20Version%20-%201%20July%202024%20Category%201%20-%20Professional%20Attendances.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Details of the requirements for a\nhealth assessment for each patient cohort are at:\n• Type 2 diabetes risk evaluation (40-49 years) – see AN.0.37.\n• Health assessment for people aged 45-49 years (inclusive) who are at risk of developing chronic disease –\nsee AN.0.38.\n• Health Assessment provided for people aged 75 years and older – see AN.0.39.\n• Health Assessment provided as a comprehensive medical assessment for residents of residential aged care\nfacilities – see AN.0.40.\n• Health Assessment provided for people with an intellectual disability – see AN.0.41.\n• Health Assessment provided for refugees and other humanitarian entrants – see AN.0.42.\n• One-off health assessment for veterans – see AN.0.69.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/PDF-20Version-20--201-20July-202024-20Category-201-20--20Professional-20Attendan.pdf (https://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/B013E0789A07D708CA258B030013670A/$File/PDF%20Version%20-%201%20July%202024%20Category%201%20-%20Professional%20Attendances.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[pages 46,47,48]\nrocedures and protocols that define a vision, principles, objectives, practices, roles and\nfunctions, resources, service outcomes and how outcomes will be measured\n■ Ensure that enough resources are allocated to the health service organisation’s risk\nmanagement system\n■ Foster an organisational culture that focuses on quality clinical trial service provision and\ncontinuous improvement in identifying and managing risk\n■ Incorporate systematic audits of safety and quality systems relating to clinical trial service provision\nin the whole-of-organisation audit program\n■ Ensure availability of data and information to support quality assurance and review of clinical trial\nservices across the health service organisation or trial site\n42 | Australian Commission on Safety and Quality in Health Care", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30.pdf (https://www.safetyandquality.gov.au/sites/default/files/resources/attachments//final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30_may_2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[pages 46,47,48]\nrocedures and protocols that define a vision, principles, objectives, practices, roles and\nfunctions, resources, service outcomes and how outcomes will be measured\n■ Ensure that enough resources are allocated to the health service organisation’s risk\nmanagement system\n■ Foster an organisational culture that focuses on quality clinical trial service provision and\ncontinuous improvement in identifying and managing risk\n■ Incorporate systematic audits of safety and quality systems relating to clinical trial service provision\nin the whole-of-organisation audit program\n■ Ensure availability of data and information to support quality assurance and review of clinical trial\nservices across the health service organisation or trial site\n42 | Australian Commission on Safety and Quality in Health Care", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30.pdf (https://www.safetyandquality.gov.au/sites/default/files/resources/attachments//final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30_may_2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 43]\nExamples of evidence\n■ Policy documents that describe the process for monitoring the quality of clinical trial\nservice provision\n■ Feedback from the workforce about the use of clinical trial operational performance data\n■ Feedback from consumers about their involvement in the review of safety and quality\nperformance data\n■ Quality improvement plan that includes actions to deal with identified risks and issues as they arise\n■ Examples of specific improvement activities that have been implemented and evaluated\n■ Committee and meeting records in which reports, presentations, and performance data are\nregularly reviewed and reported to the governing body or relevant committees\n■ Audit report from regulatory agencies and trial sponsor organisations, presentations and analysis\nof quality performance data\n■ Documented national quality performance measures such as:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30.pdf (https://www.safetyandquality.gov.au/sites/default/files/resources/attachments//final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30_may_2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 43]\nExamples of evidence\n■ Policy documents that describe the process for monitoring the quality of clinical trial\nservice provision\n■ Feedback from the workforce about the use of clinical trial operational performance data\n■ Feedback from consumers about their involvement in the review of safety and quality\nperformance data\n■ Quality improvement plan that includes actions to deal with identified risks and issues as they arise\n■ Examples of specific improvement activities that have been implemented and evaluated\n■ Committee and meeting records in which reports, presentations, and performance data are\nregularly reviewed and reported to the governing body or relevant committees\n■ Audit report from regulatory agencies and trial sponsor organisations, presentations and analysis\nof quality performance data\n■ Documented national quality performance measures such as:", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30.pdf (https://www.safetyandquality.gov.au/sites/default/files/resources/attachments//final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30_may_2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "WA\nAdditional key stakeholders\nIndividuals who participated in the development and pilot of the Governance Framework, who will also have a key role in implementing the Governance Framework in their organisations, accompanied Dr Murphy in the launch:\nProfessor Erwin Loh, Group Chief Medical Officer, St Vincent's Health Australia\nMs Nicole Rasmussen, Director, Patient Safety and Improvement, Alfred Health\nA/Professor Lewis Campbell, Staff Specialist Intensive Care Unit, Royal Darwin Hospital\nMs Sue Brew, Clinical Trial Coordinator, Canberra Hospital\nMs Anne McKenzie AM, Consumer Advocate\nNational launch of the Governance Framework\nThe Governance Framework was launched by Dr Brendan Murphy, Secretary of the Australian Government Department of Health, on 24 May 2022 at the annual ARCS Conference.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__15.html (https://www.safetyandquality.gov.au/national-standards/clinical-trials-governance-framework/about-national-clinical-trials-governance-framework)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "WA\nAdditional key stakeholders\nIndividuals who participated in the development and pilot of the Governance Framework, who will also have a key role in implementing the Governance Framework in their organisations, accompanied Dr Murphy in the launch:\nProfessor Erwin Loh, Group Chief Medical Officer, St Vincent's Health Australia\nMs Nicole Rasmussen, Director, Patient Safety and Improvement, Alfred Health\nA/Professor Lewis Campbell, Staff Specialist Intensive Care Unit, Royal Darwin Hospital\nMs Sue Brew, Clinical Trial Coordinator, Canberra Hospital\nMs Anne McKenzie AM, Consumer Advocate\nNational launch of the Governance Framework\nThe Governance Framework was launched by Dr Brendan Murphy, Secretary of the Australian Government Department of Health, on 24 May 2022 at the annual ARCS Conference.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__15.html (https://www.safetyandquality.gov.au/national-standards/clinical-trials-governance-framework/about-national-clinical-trials-governance-framework)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[pages 12,13,14]\nrganisation is being governance systems.\nproperly managed, including that\n− systems of production or service delivery\nare well designed and fit for purpose\n− services meet desired standards\n− the organisation meets its compliance\nobligations\n■ Challenges the assumptions of management\n■ Reviews and monitoring performance of the\ncontrol framework to ensure that major risks\nare identified and managed\n■ Ensures that there is an ongoing focus on\nquality improvement\n■ Evaluates reports, and reviewing feedback,\nsuggestions and complaints\n■ Ensures the continuing development of the\nexecutive management team\n■ Plans for succession\n■ Communicates with, and is accountable to,\npatients and consumers and, internal and\nexternal stakeholders.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30.pdf (https://www.safetyandquality.gov.au/sites/default/files/resources/attachments//final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30_may_2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002552", "entity_name": "Australian Commission on Safety and Quality in Health Care's Primary Care Commit", "folder_name": "Australian-Commission-on-Safety-and-Quality-in-Health-Care-s-Primary-Care-Commit", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[pages 12,13,14]\nrganisation is being governance systems.\nproperly managed, including that\n− systems of production or service delivery\nare well designed and fit for purpose\n− services meet desired standards\n− the organisation meets its compliance\nobligations\n■ Challenges the assumptions of management\n■ Reviews and monitoring performance of the\ncontrol framework to ensure that major risks\nare identified and managed\n■ Ensures that there is an ongoing focus on\nquality improvement\n■ Evaluates reports, and reviewing feedback,\nsuggestions and complaints\n■ Ensures the continuing development of the\nexecutive management team\n■ Plans for succession\n■ Communicates with, and is accountable to,\npatients and consumers and, internal and\nexternal stakeholders.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30.pdf (https://www.safetyandquality.gov.au/sites/default/files/resources/attachments//final_design_-_national_clinical_trials_governance_framework_and_user_guide_-_30_may_2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust 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