{ "entity_id": "S-VIC-024", "folder": "Ambulance-Victoria", "name": "Ambulance Victoria", "type": "Statutory Authority", "jurisdiction": "VIC", "portfolio": "Health", "website": "https://www.ambulance.vic.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 7, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The aim is to improve survival from out-of-hospital cardiac arrest (OHCA) by 30% in bystander witnessed, initially shockable OHCA.", "official_site_url": "https://www.ambulance.vic.gov.au/", "source_documents": [ { "type": "annual_report", "title": "VACAR Annual Report 2024-2025 PDF 5.4 MB (opens in a new window)", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "VACAR Annual Report 2023-2024 PDF 4.92 MB (opens in a new window)", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2025-04/VACAR-Annual-Report-2023-2024.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "VACAR Annual Report 2022-2023 PDF 3.68 MB (opens in a new window)", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2022-2023.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "VACAR Annual Report 2021-2022 PDF 36.25 MB (opens in a new window)", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2021-2022.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "VACAR Annual Report 2020-2021 PDF 43.58 MB (opens in a new window)", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2020-2021.pdf", "period": "2020-21", "confidence": "high" }, { "type": "strategie", "title": "Cardiac Arrest Improvement Strategy 2023-2028 PDF 17.08 MB (opens in a new window)", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-11/Cardiac-Arrest-Improvement-Strategy-2023-2028.pdf", "period": "2024", "confidence": "medium" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "period": "2024", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [ { "name": "Caring", "description": "", "source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "source_page": null }, { "name": "Safe", "description": "", "source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "source_page": null }, { "name": "Effective", "description": "", "source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "source_page": null }, { "name": "Connected", "description": "", "source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Cardiac arrest outcomes", "description": "The aim is to improve survival from out-of-hospital cardiac arrest (OHCA) by 30% in bystander witnessed, initially shockable OHCA.", "activities": [ "Implementing a resuscitation quality improvement bundle", "Launching the 'Are you Resus Ready?' campaign", "Developing the Cardiac Arrest Improvement Strategy 2023-2028" ], "source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "source_page": 13, "source_deep_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf#page=13" } ], "performance_measures": [ { "code": "CCE01", "measure": "Survival to hospital discharge in bystander witnessed, initially shockable OHCA", "target": "44%", "latest_result": "44%", "status": "Achieved", "target_source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf", "target_source_page": 13, "result_source_url": "https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf", "result_source_page": 36 } ], "document_alignment_terms": { "must_support": [], "watch_terms": [ "Survival to hospital discharge in bystander witnessed, initially shockable OHCA" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Cardiac arrest outcomes", "description": "The aim is to improve survival from out-of-hospital cardiac arrest (OHCA) by 30% in bystander witnessed, initially shockable OHCA.", "key_activities": [ "Implementing a resuscitation quality improvement bundle", "Launching the 'Are you Resus Ready?' campaign", "Developing the Cardiac Arrest Improvement Strategy 2023-2028" ], "source_page": 13 } ], "values": [ "Caring", "Safe", "Effective", "Connected" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Survival to hospital discharge in bystander witnessed, initially shockable OHCA", "target": "44%", "source_page": 13 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Survival to hospital discharge in bystander witnessed, initially shockable OHCA", "result": "44%", "status": "Achieved", "source_page": 36 } ], "_source_urls": { "annual_report_url": "https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf", "corporate_plan_url": "https://www.ambulance.vic.gov.au/sites/default/files/2024-12/AV-Strategic-Plan-2023-2028.pdf" } }, "ideas": [ { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "These\nA/Prof Ziad Nehme ASM Dr Tegwyn McManamny external defibrillators (AEDs).\noutcomes are the result of deliberate, evidence-\nDirector, Centre for Research & Evaluation Executive Director, Quality and Clinical Innovation driven action, guided by our Cardiac Arrest At the same time, more than 29,000 people\nChair, Victorian Ambulance Cardiac Arrest Registry Improvement Strategy 2023–2028. participated in Call, Push, Shock education sessions,\nbringing us significantly closer to our ambition\nOver the past year, we have accelerated targeted\nof training over 100,000 Victorians by 2028.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "These\nA/Prof Ziad Nehme ASM Dr Tegwyn McManamny external defibrillators (AEDs).\noutcomes are the result of deliberate, evidence-\nDirector, Centre for Research & Evaluation Executive Director, Quality and Clinical Innovation driven action, guided by our Cardiac Arrest At the same time, more than 29,000 people\nChair, Victorian Ambulance Cardiac Arrest Registry Improvement Strategy 2023–2028. participated in Call, Push, Shock education sessions,\nbringing us significantly closer to our ambition\nOver the past year, we have accelerated targeted\nof training over 100,000 Victorians by 2028.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "20%\nUtstein comparator group survival rates nationally and internationally\n10%\n0%\nKing County EMS (2024) 51%\nDenmark (2023) 45%\nAmbulance Victoria (2023/24) 41%\nNorway (2023) 40%\nRisk adjusted odds of survival^\nSt John Western Australia (2023) 40%\nWellington Free Ambulance (2022/23) 32%\n2\nCardiac Arrest Registry to Enhance Survival (2023) 32%\n1.5\nIreland Ambulance Service (2023) 29%\nHato Hone St John New Zealand (2022/23) 28% 1\nQueensland Ambulance Service (2021) 28%\n0.5\nSouth East Coast Ambulance Service (2022/23) 27%\n0\nLondon Ambulance Service (2022/23) 26%\nScottish Ambulance Service (2022/23) 26%\nNew South Wales Ambulance Service (2021) 24%\nThe risk-adjusted odds of survival to hospital discharge in 2023/24 were 41%\nNote: higher compared to 10 years ago.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023-24.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2025-04/VACAR-Annual-Report-2023-2024.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "20%\nUtstein comparator group survival rates nationally and internationally\n10%\n0%\nKing County EMS (2024) 51%\nDenmark (2023) 45%\nAmbulance Victoria (2023/24) 41%\nNorway (2023) 40%\nRisk adjusted odds of survival^\nSt John Western Australia (2023) 40%\nWellington Free Ambulance (2022/23) 32%\n2\nCardiac Arrest Registry to Enhance Survival (2023) 32%\n1.5\nIreland Ambulance Service (2023) 29%\nHato Hone St John New Zealand (2022/23) 28% 1\nQueensland Ambulance Service (2021) 28%\n0.5\nSouth East Coast Ambulance Service (2022/23) 27%\n0\nLondon Ambulance Service (2022/23) 26%\nScottish Ambulance Service (2022/23) 26%\nNew South Wales Ambulance Service (2021) 24%\nThe risk-adjusted odds of survival to hospital discharge in 2023/24 were 41%\nNote: higher compared to 10 years ago.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023-24.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2025-04/VACAR-Annual-Report-2023-2024.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 21]\nCardiac Arrest Improvement Strategy 2023-2028\nStrategic Priority 1 Strategic Priority 2\nCommunity CPR and public Comprehensive system response\naccess defibrillation\nOptimise cardiac arrest recognition,\nEnhance community-based participation call-handling and dispatch and\nin cardiopulmonary resuscitation and provide a comprehensive system Increase our first Provide focused\npublic access defibrillation. response. responder capacity reporting and\nin regional areas monitoring of call\nhandling performance\nInvest in Targeted delivery\ncommunity of CPR awareness\neducation programs education in schools\nand Heart Safe (our Call, Push, Examine the Expert panel\nreview and feedback\nCommunities Shock program) potential for audio-\nof cardiac arrest\nvisual connection for\nrecognition in the\nemergency calls\nemergency call\nIdentify inequities Use digital OUR VISION", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022-23.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2022-2023.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 21]\nCardiac Arrest Improvement Strategy 2023-2028\nStrategic Priority 1 Strategic Priority 2\nCommunity CPR and public Comprehensive system response\naccess defibrillation\nOptimise cardiac arrest recognition,\nEnhance community-based participation call-handling and dispatch and\nin cardiopulmonary resuscitation and provide a comprehensive system Increase our first Provide focused\npublic access defibrillation. response. responder capacity reporting and\nin regional areas monitoring of call\nhandling performance\nInvest in Targeted delivery\ncommunity of CPR awareness\neducation programs education in schools\nand Heart Safe (our Call, Push, Examine the Expert panel\nreview and feedback\nCommunities Shock program) potential for audio-\nof cardiac arrest\nvisual connection for\nrecognition in the\nemergency calls\nemergency call\nIdentify inequities Use digital OUR VISION", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022-23.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2022-2023.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "South East Coast Ambulance Service report on 30-day survival.\negrahcsid\not\nlavivruS\n61/5102 71/6102 81/7102 91/8102 02/9102 12/0202 22/1202 32/2202 42/3202 52/4202\nRisk adjusted odds of survival^\n2.5\n2\n1.5\n1\n0.5\n0\nThe risk-adjusted odds of survival to hospital discharge in 2024/25 was\nhigher compared to 10 years ago.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "South East Coast Ambulance Service report on 30-day survival.\negrahcsid\not\nlavivruS\n61/5102 71/6102 81/7102 91/8102 02/9102 12/0202 22/1202 32/2202 42/3202 52/4202\nRisk adjusted odds of survival^\n2.5\n2\n1.5\n1\n0.5\n0\nThe risk-adjusted odds of survival to hospital discharge in 2024/25 was\nhigher compared to 10 years ago.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[pages 7,8,9]\nHigh Expansion of the\nResus ready campaign’ arrest survivors for Cardiac Arrest Intelligence of Team Performance CPR GoodSAM first\nto enhance paramedic & staff to receive feedback Improvement developed Performance for paramedics responder app\nfirst responder prepared- on their quality of care Commencement to improve the Report to members of the public\nStrategy\nness for resuscitation and outcomes of FIRST and detection of cardiac for cardiac arrest\nreleased VACAR 20-year\nAUGMENT-VA arrest in Triple Zero debriefing\nLaunch of the FMR Commencement clinical trials in Victoria (000) calls anniversary and\nCo-Responder program of PANDA trial 2022 (the AIDE study) milestone 100,000th\nOHCA case recorded\nin regional Victoria\n10 | Victorian Ambulance Cardiac Arrest Registry Annual Report 2024/25 | 11", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2024-25.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[pages 7,8,9]\nHigh Expansion of the\nResus ready campaign’ arrest survivors for Cardiac Arrest Intelligence of Team Performance CPR GoodSAM first\nto enhance paramedic & staff to receive feedback Improvement developed Performance for paramedics responder app\nfirst responder prepared- on their quality of care Commencement to improve the Report to members of the public\nStrategy\nness for resuscitation and outcomes of FIRST and detection of cardiac for cardiac arrest\nreleased VACAR 20-year\nAUGMENT-VA arrest in Triple Zero debriefing\nLaunch of the FMR Commencement clinical trials in Victoria (000) calls anniversary and\nCo-Responder program of PANDA trial 2022 (the AIDE study) milestone 100,000th\nOHCA case recorded\nin regional Victoria\n10 | Victorian Ambulance Cardiac Arrest Registry Annual Report 2024/25 | 11", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2024-25.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 21]\nCardiac Arrest Improvement Strategy 2023-2028\nStrategic Priority 1 Strategic Priority 2\nCommunity CPR and public Comprehensive system response\naccess defibrillation\nOptimise cardiac arrest recognition,\nEnhance community-based participation call-handling and dispatch and\nin cardiopulmonary resuscitation and provide a comprehensive system Increase our first Provide focused\npublic access defibrillation. response. responder capacity reporting and\nin regional areas monitoring of call\nhandling performance\nInvest in Targeted delivery\ncommunity of CPR awareness\neducation programs education in schools\nand Heart Safe (our Call, Push, Examine the Expert panel\nreview and feedback\nCommunities Shock program) potential for audio-\nof cardiac arrest\nvisual connection for\nrecognition in the\nemergency calls\nemergency call\nIdentify inequities Use digital OUR VISION", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022-23.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2022-2023.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-024", "entity_name": "Ambulance Victoria", "folder_name": "Ambulance-Victoria", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 21]\nCardiac Arrest Improvement Strategy 2023-2028\nStrategic Priority 1 Strategic Priority 2\nCommunity CPR and public Comprehensive system response\naccess defibrillation\nOptimise cardiac arrest recognition,\nEnhance community-based participation call-handling and dispatch and\nin cardiopulmonary resuscitation and provide a comprehensive system Increase our first Provide focused\npublic access defibrillation. response. responder capacity reporting and\nin regional areas monitoring of call\nhandling performance\nInvest in Targeted delivery\ncommunity of CPR awareness\neducation programs education in schools\nand Heart Safe (our Call, Push, Examine the Expert panel\nreview and feedback\nCommunities Shock program) potential for audio-\nof cardiac arrest\nvisual connection for\nrecognition in the\nemergency calls\nemergency call\nIdentify inequities Use digital OUR VISION", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022-23.pdf (https://www.ambulance.vic.gov.au/sites/default/files/2024-11/VACAR-Annual-Report-2022-2023.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.ambulance.vic.gov.au/sites/default/files/2026-03/VACAR-Annual-Report-2024-2025.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 5661447, "link_text": "VACAR Annual Report 2024-2025 PDF 5.4 MB (opens in a new window)" }, { "category": "annual-reports", "year": "2023-24", "url": 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