{ "entity_id": "O-000892", "folder": "Airservices-Australia", "name": "Airservices Australia", "type": "Corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.airservicesaustralia.com", "data_status": "inherited", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": true, "has_global_initiatives_text": true, "has_global_initiatives_structured": true, "n_global_initiatives": 12, "has_ideas": true, "has_artifacts": true, "n_ideas": 8, "n_legislation": 2, "n_artifacts": 11, "n_kpi_targets": 8, "n_kpi_results": 8, "n_outcomes": 3, "verified_own_data": false, "vision_shared_with_n_others": 16 }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "In simple terms, we exist to connect people with their world safely.\n\nIn accordance with the Act, our key purposes are to:\nProvide facilities and services for the safety,\nregularity, and efficiency of air navigation within Australian-administered airspace.\n\nWhere appropriate, consult with government,\ncommercial, industrial, consumer, and other relevant bodies and organisations including the\nInternational Civil Aviation Organization (ICAO).\n\nCarry out activities to protect the environment from the effects of, and the effects associated\nwith, aircraft operations. [CP p.11]", "official_site_url": "http://www.airservicesaustralia.com", "source_documents": [ { "type": "annual_report", "title": "Download report", "url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "Download report", "url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "period": "2025-26", "confidence": "high" }, { "type": "strategie", "title": "Airservices Innovate Reconciliation Action Plan (RAP) 2021-23", "url": "https://www.airservicesaustralia.com/wp-content/uploads/Airservices-Australia-Innovate-RAP-Dec-2021.pdf", "period": "2021", "confidence": "medium" } ], "purpose": { "text": "In simple terms, we exist to connect people with their world safely.\n\nIn accordance with the Act, our key purposes are to:\nProvide facilities and services for the safety,\nregularity, and efficiency of air navigation within Australian-administered airspace.\n\nWhere appropriate, consult with government,\ncommercial, industrial, consumer, and other relevant bodies and organisations including the\nInternational Civil Aviation Organization (ICAO).\n\nCarry out activities to protect the environment from the effects of, and the effects associated\nwith, aircraft operations. [CP p.11]", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 11, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=11" }, "vision": { "text": "null", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": null, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf" }, "strategic_priorities": [ { "title": "Investing in environment, social and governance (ESG) principles and practices", "description": "Investing in environment, social and governance (ESG) principles and practices", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 10, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=10" }, { "title": "Socially aware practices", "description": "Socially aware practices", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 10, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=10" }, { "title": "Good governance", "description": "Good governance", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 10, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=10" } ], "values": [ { "name": "Safe Service Love what Work", "description": "", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": null }, { "name": "Own it", "description": "", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": null }, { "name": "always first we do as one", "description": "", "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": null } ], "outcomes": [ { "name": "Zero significant attributable safety occurrences", "description": "We continued to operate with a ‘safe always’ focus during 2024–25, with 1 significant attributable safety occurrence recorded for our air traffic services. [AR p.25]", "activities": [ "Significant safety occurrences monitoring", "Incident investigations", "Safety management system" ], "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 25, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=25" }, { "name": "Planned aerodrome capacity delivered", "description": "We met targets related to cancellations and ground delay commitments for the financial year, however there were aberrations where our service resilience was impacted, for example during a weather event in Sydney in February 2025. [AR p.31]", "activities": [ "Strategic staffing", "Service resilience capability", "Network governance" ], "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 31, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=31" }, { "name": "Realising significant strategic and economic benefits by transforming traditional air traffic management", "description": "OneSKY has achieved all planned milestones ahead of schedule. CMATS has been installed ahead of schedule at Airservices Melbourne campus and integrated with live surveillance and flight plan data across more than 80 terminals. [AR p.33]", "activities": [ "Civil military air traffic management system (CMATS) installation", "Enterprise network modernisation" ], "source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "source_page": 33, "source_deep_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf#page=33" } ], "performance_measures": [ { "code": "CCE01", "measure": "Significant attributable safety occurrences", "target": "0", "latest_result": "1", "status": "Not met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "ATM01", "measure": "Airservices attributable ground delay per flight", "target": "18 seconds", "latest_result": "18.0 hours", "status": "Met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "EBITDA", "measure": "Forecast earnings before interest, tax, depreciation and amortisation", "target": "Calculation based on assumptions around operating revenue and costs", "latest_result": "-10.1%", "status": "Not met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "CO2E", "measure": "Scope 1 & 2 carbon footprint", "target": "35,972 tonnes", "latest_result": "35,972 tonnes", "status": "Met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "NCIS", "measure": "NCIS response timeframe", "target": "Within specified timeframe", "latest_result": "4", "status": "Not met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "ANO", "measure": "Aircraft Noise Ombudsman complaints", "target": "4", "latest_result": "4", "status": "Not met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "PE", "measure": "People engagement score", "target": "70", "latest_result": "49", "status": "Not met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 }, { "code": "LTIFR", "measure": "Lost time injury frequency rate", "target": "5", "latest_result": "4.2", "status": "Met", "target_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf", "target_source_page": 49, "result_source_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "result_source_page": 23 } ], "document_alignment_terms": { "must_support": [ "In simple terms, we exist to connect people with their world safely.\n\nIn accordance with the Act, our key purposes are to:\nProvide facilities and services for the safety,\nregularit", "null", "Investing in environment, social and governance (ESG) principles and practices", "Socially aware practices", "Good governance" ], "watch_terms": [ "Significant attributable safety occurrences", "Airservices attributable ground delay per flight", "Forecast earnings before interest, tax, depreciation and amortisation", "Scope 1 & 2 carbon footprint", "NCIS response timeframe", "Aircraft Noise Ombudsman complaints", "People engagement score", "Lost time injury frequency rate" ], "avoid_claiming_without_evidence": [] }, "review_note": "This entity appears to share a parent or related entity's strategy text; verify its own strategy before publishing." }, "global_initiatives": { "focus_areas": [ "Air traffic management", "Environmental sustainability", "Resilient and efficient workforce", "Robust governance and risk management" ], "initiatives": [ { "name": "SESAR (Single European Sky ATM Research)", "focus_area": "Air traffic management", "jurisdiction": "EU", "run_by": "European Union Agency for Network of Execution (ENESA)", "year": "2006", "status": "Active", "what_it_does": "SESAR is a collaborative initiative to modernize and integrate the air traffic management infrastructure across Europe, focusing on efficiency, safety, and environmental sustainability.", "why_relevant": "", "find_more_title": "Search SESAR", "find_more_url": "https://www.google.com/search?q=SESAR+air+traffic+management" }, { "name": "NextGen", "focus_area": "Air traffic management", "jurisdiction": "USA", "run_by": "Federal Aviation Administration (FAA)", "year": "2009", "status": "Active", "what_it_does": "NextGen is a comprehensive plan to modernize the U.S. air traffic control system through advanced technology and data-driven decision-making.", "why_relevant": "", "find_more_title": "Search NextGen", "find_more_url": "https://www.google.com/search?q=NextGen+air+traffic+management" }, { "name": "NextGen Australia", "focus_area": "Air traffic management", "jurisdiction": "Australia", "run_by": "Airservices Australia", "year": "2019", "status": "Active", "what_it_does": "NextGEN Australia is an initiative to implement advanced air traffic management technologies to enhance the efficiency and safety of Australia’s airspace.", "why_relevant": "", "find_more_title": "NextGen Australia", "find_more_url": "https://www.airservicesaustralia.com/our-services/nextgen-australia" }, { "name": "FAA’s Environmental Vision Program", "focus_area": "Environmental sustainability", "jurisdiction": "USA", "run_by": "Federal Aviation Administration (FAA)", "year": "2000", "status": "Active", "what_it_does": "The Environmental Vision Program aims to reduce the environmental impact of aviation through innovative technologies and sustainable practices.", "why_relevant": "", "find_more_title": "Search FAA Environmental Vision Program", "find_more_url": "https://www.google.com/search?q=FAA+Environmental+Vision+Program" }, { "name": "Green Aviation Technologies", "focus_area": "Environmental sustainability", "jurisdiction": "UK", "run_by": "UK Civil Aviation Authority (CAA)", "year": "2010", "status": "Active", "what_it_does": "The initiative focuses on developing and deploying technologies that reduce the environmental impact of aviation, including emissions and noise reduction.", "why_relevant": "", "find_more_title": "Search Green Aviation Technologies", "find_more_url": "https://www.google.com/search?q=Green+Aviation+Technologies+UK" }, { "name": "Clean Sky 2", "focus_area": "Environmental sustainability", "jurisdiction": "EU", "run_by": "European Commission", "year": "2014", "status": "Active", "what_it_does": "Clean Sky 2 is a research program aimed at developing innovative technologies to reduce the environmental impact of aviation in Europe.", "why_relevant": "", "find_more_title": "Search Clean Sky 2", "find_more_url": "https://www.google.com/search?q=Clean+Sky+2+research+program" }, { "name": "Civil Aviation Safety Authority’s Workforce Strategy", "focus_area": "Resilient and efficient workforce", "jurisdiction": "Australia", "run_by": "Civil Aviation Safety Authority (CASA)", "year": "2020", "status": "Active", "what_it_does": "CASA’s workforce strategy focuses on developing a resilient and efficient workforce through training, diversity initiatives, and safety programs.", "why_relevant": "", "find_more_title": "CASA Workforce Strategy", "find_more_url": "https://www.casa.gov.au/workplace/workforce-strategy" }, { "name": "FAA’s Human Factors Program", "focus_area": "Resilient and efficient workforce", "jurisdiction": "USA", "run_by": "Federal Aviation Administration (FAA)", "year": "1990", "status": "Active", "what_it_does": "The FAA’s Human Factors Program aims to improve aviation safety by integrating human factors into air traffic management and aviation operations.", "why_relevant": "", "find_more_title": "Search FAA Human Factors Program", "find_more_url": "https://www.google.com/search?q=FAA+Human+Factors+Program" }, { "name": "New Zealand Civil Aviation Authority’s Workforce Development", "focus_area": "Resilient and efficient workforce", "jurisdiction": "New Zealand", "run_by": "New Zealand Civil Aviation Authority (CAA)", "year": "2015", "status": "Active", "what_it_does": "The initiative focuses on developing a resilient workforce through training, diversity initiatives, and safety programs.", "why_relevant": "", "find_more_title": "Search NZ CAA Workforce Development", "find_more_url": "https://www.google.com/search?q=New+Zealand+Civil+Aviation+Authority+workforce+development" }, { "name": "FAA’s Risk Management Framework", "focus_area": "Robust governance and risk management", "jurisdiction": "USA", "run_by": "Federal Aviation Administration (FAA)", "year": "2006", "status": "Active", "what_it_does": "The FAA’s Risk Management Framework provides a comprehensive approach to identifying, assessing, and mitigating risks in aviation operations.", "why_relevant": "", "find_more_title": "Search FAA Risk Management Framework", "find_more_url": "https://www.google.com/search?q=FAA+Risk+Management+Framework" }, { "name": "Civil Aviation Safety Authority’s Governance Framework", "focus_area": "Robust governance and risk management", "jurisdiction": "Australia", "run_by": "Civil Aviation Safety Authority (CASA)", "year": "2010", "status": "Active", "what_it_does": "CASA’s governance framework focuses on ensuring robust risk management and compliance with safety regulations.", "why_relevant": "", "find_more_title": "CASA Governance Framework", "find_more_url": "https://www.casa.gov.au/workplace/governance-framework" }, { "name": "European Union Aviation Safety Agency’s Risk Management", "focus_area": "Robust governance and risk management", "jurisdiction": "EU", "run_by": "European Union Aviation Safety Agency (EASA)", "year": "2003", "status": "Active", "what_it_does": "EASA’s risk management approach focuses on ensuring the safety and security of aviation operations across Europe through comprehensive risk assessments and mitigation strategies.", "why_relevant": "", "find_more_title": "Search EASA Risk Management", "find_more_url": "https://www.google.com/search?q=EASA+Risk+Management" } ], "count": 12 }, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "null", "vision_source_page": null, "purposes": "In simple terms, we exist to connect people with their world safely.\n\nIn accordance with the Act, our key purposes are to:\nProvide facilities and services for the safety,\nregularity, and efficiency of air navigation within Australian-administered airspace.\n\nWhere appropriate, consult with government,\ncommercial, industrial, consumer, and other relevant bodies and organisations including the\nInternational Civil Aviation Organization (ICAO).\n\nCarry out activities to protect the environment from the effects of, and the effects associated\nwith, aircraft operations. [CP p.11]", "purposes_source_page": 11, "how_we_deliver": "We are committed to delivering our culture improvement program, which provides a strategic framework and prioritised initiatives to support continuous progress towards our desired culture. This requires leaders who are accountable, inspire trust and can provide clarity to our people on their roles and responsibilities, thereby raising their ability to deliver on outcomes. [CP p.14]", "how_we_deliver_source_page": 14, "government_priorities": [ { "text": "Investing in environment, social and governance (ESG) principles and practices", "source_page": 10 }, { "text": "Socially aware practices", "source_page": 10 }, { "text": "Good governance", "source_page": 10 } ], "outcomes": [ { "name": "Zero significant attributable safety occurrences", "description": "We continued to operate with a ‘safe always’ focus during 2024–25, with 1 significant attributable safety occurrence recorded for our air traffic services. [AR p.25]", "key_activities": [ "Significant safety occurrences monitoring", "Incident investigations", "Safety management system" ], "source_page": 25 }, { "name": "Planned aerodrome capacity delivered", "description": "We met targets related to cancellations and ground delay commitments for the financial year, however there were aberrations where our service resilience was impacted, for example during a weather event in Sydney in February 2025. [AR p.31]", "key_activities": [ "Strategic staffing", "Service resilience capability", "Network governance" ], "source_page": 31 }, { "name": "Realising significant strategic and economic benefits by transforming traditional air traffic management", "description": "OneSKY has achieved all planned milestones ahead of schedule. CMATS has been installed ahead of schedule at Airservices Melbourne campus and integrated with live surveillance and flight plan data across more than 80 terminals. [AR p.33]", "key_activities": [ "Civil military air traffic management system (CMATS) installation", "Enterprise network modernisation" ], "source_page": 33 } ], "values": [ "Safe Service Love what Work", "Own it", "always first we do as one" ], "values_framework_name": "null", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Significant attributable safety occurrences", "target": "0", "source_page": 49 }, { "code": "ATM01", "measure": "Airservices attributable ground delay per flight", "target": "18 seconds", "source_page": 49 }, { "code": "EBITDA", "measure": "Forecast earnings before interest, tax, depreciation and amortisation", "target": "Calculation based on assumptions around operating revenue and costs", "source_page": 49 }, { "code": "CO2E", "measure": "Scope 1 & 2 carbon footprint", "target": "35,972 tonnes", "source_page": 49 }, { "code": "NCIS", "measure": "NCIS response timeframe", "target": "Within specified timeframe", "source_page": 49 }, { "code": "ANO", "measure": "Aircraft Noise Ombudsman complaints", "target": "4", "source_page": 49 }, { "code": "PE", "measure": "People engagement score", "target": "70", "source_page": 49 }, { "code": "LTIFR", "measure": "Lost time injury frequency rate", "target": "5", "source_page": 49 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Significant attributable safety occurrences", "result": "1", "status": "Not met", "source_page": 23 }, { "code": "ATM01", "measure": "Airservices attributable ground delay per flight", "result": "18.0 hours", "status": "Met", "source_page": 23 }, { "code": "EBITDA", "measure": "Forecast earnings before interest, tax, depreciation and amortisation", "result": "-10.1%", "status": "Not met", "source_page": 23 }, { "code": "CO2E", "measure": "Scope 1 & 2 carbon footprint", "result": "35,972 tonnes", "status": "Met", "source_page": 23 }, { "code": "NCIS", "measure": "NCIS response timeframe", "result": "4", "status": "Not met", "source_page": 23 }, { "code": "ANO", "measure": "Aircraft Noise Ombudsman complaints", "result": "4", "status": "Not met", "source_page": 23 }, { "code": "PE", "measure": "People engagement score", "result": "49", "status": "Not met", "source_page": 23 }, { "code": "LTIFR", "measure": "Lost time injury frequency rate", "result": "4.2", "status": "Met", "source_page": 23 } ], "_source_urls": { "annual_report_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/11/Airservices-Annual-Report-2024-2025.pdf", "corporate_plan_url": "https://www.airservicesaustralia.com/wp-content/uploads/2025/12/Airservices-Australia-Corporate-Plan-2025-2026-varied.pdf" } }, "ideas": [ { "id": "air-traffic-management-efficiency", "category": "Case Processing", "title": "Reduce Air Traffic Management Delays", "scale": "Large", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Aviation industry, passengers", "description": "Implement real-time data analytics to streamline air traffic management processes, reducing delays and improving flight efficiency.", "evidence_quote": "'Airservices attributable ground delay per flight (seconds) is not meeting targets' [AR p.23]", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Conduct a needs assessment for data analytics tools", "Partner with tech firms to develop and implement analytics", "Train staff on new systems" ], "risks_to_manage": [ "Data security risks", "Resistance to change from staff" ] }, { "id": "aviation-rescue-fire-fighting-protocol", "category": "Citizen Services", "title": "Standardise ARFF Response Protocols", "scale": "Medium", "impact": "Medium", "effort": "Medium", "proof": "Evidence-backed", "beneficiaries": "Aviation passengers, crew", "description": "Develop and implement standardised response protocols for aviation rescue fire fighting to ensure consistent, high-quality responses.", "evidence_quote": "'NCIS response timeframe (days) is not meeting targets' [AR p.23]", "source": 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