{ "entity_id": "B-002668", "folder": "Aircraft-Noise-Ombudsman", "name": "Aircraft Noise Ombudsman", "type": "Advisory Body", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://ano.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 6, "n_kpi_targets": 24, "n_kpi_results": 24, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To conduct independent reviews of Airservices’s and Defence’s (‘the Agencies’) handling of aircraft noise complaint handling, community engagement and provision of information.", "official_site_url": "http://ano.gov.au/", "source_documents": [ { "type": "strategie", "title": "ANO Strategic Plan 2024-2027", "url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "To conduct independent reviews of Airservices’s and Defence’s (‘the Agencies’) handling of aircraft noise complaint handling, community engagement and provision of information.", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": 1, "source_deep_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf#page=1" }, "vision": null, "strategic_priorities": [ { "title": "Enhance capacity of the Agencies to address community concerns about aircraft noise issues through: providing effective ", "description": "Enhance capacity of the Agencies to address community concerns about aircraft noise issues through: providing effective and balanced investigation and resolution of noise complaints, monitor and contribute to effective community engagement and provision of information on aircraft noise by the Agencies, promoting understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise, identifying systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively.", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": 1, "source_deep_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf#page=1" } ], "values": [ { "name": "Independence", "description": "", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": null }, { "name": "Fairness", "description": "", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": null }, { "name": "Accessibility", "description": "", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": null }, { "name": "Efficiency", "description": "", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": null }, { "name": "Transparency", "description": "", "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Effective complaint resolution", "description": "To provide effective and balanced investigation and resolution of noise complaints.", "activities": [ "providing effective and balanced investigation and resolution of noise complaints", "monitoring and contributing to effective community engagement and provision of information on aircraft noise by the Agencies" ], "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": 1, "source_deep_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf#page=1" }, { "name": "Outcome 2: Effective community engagement", "description": "To monitor and contribute to effective community engagement and provision of information on aircraft noise by the Agencies.", "activities": [ "monitoring and contributing to effective community engagement and provision of information on aircraft noise by the Agencies" ], "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": 1, "source_deep_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf#page=1" }, { "name": "Outcome 3: Understanding of aircraft noise management", "description": "To promote understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise.", "activities": [ "promoting understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise" ], "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": 1, "source_deep_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf#page=1" }, { "name": "Outcome 4: Identification and resolution of systemic issues", "description": "To identify systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively.", "activities": [ "identifying systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively" ], "source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "source_page": 1, "source_deep_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf#page=1" } ], "performance_measures": [ { "code": "C1", "measure": "Acknowledgement of complaint within 2 business days", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C2", "measure": "Decision on whether complaint is within jurisdiction within 7 days", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C3", "measure": "Updates every 28 days", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C4", "measure": "Close by 1 month (benchmark 50%)", "target": "50%", "latest_result": "50%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C5", "measure": "Close by 3 months (benchmark 25%)", "target": "25%", "latest_result": "25%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C6", "measure": "Close by 6 months (benchmark 15%)", "target": "15%", "latest_result": "15%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C7", "measure": "Close by 12 months (benchmark 10%)", "target": "10%", "latest_result": "10%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C8", "measure": "Close later than 12 months (benchmark 0%)", "target": "0%", "latest_result": "0%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C9", "measure": "Decision on whether complaint is within jurisdiction within 14 days", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C10", "measure": "Complete final assessment by 3 months (benchmark 25%)", "target": "25%", "latest_result": "25%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C11", "measure": "Complete final assessment by 6 months (benchmark 50%)", "target": "50%", "latest_result": "50%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C12", "measure": "Complete final assessment by 12 months (benchmark 25%)", "target": "25%", "latest_result": "25%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C13", "measure": "Complete final assessment later than 12 months (benchmark 0%)", "target": "0%", "latest_result": "0%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C14", "measure": "Close by 6 months (benchmark 50%)", "target": "50%", "latest_result": "50%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C15", "measure": "Close by 12 months (benchmark 50%)", "target": "50%", "latest_result": "50%", "status": "Partially achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "C16", "measure": "Close later than 12 months (benchmark 0%)", "target": "0%", "latest_result": "0%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 3, "result_source_url": "", "result_source_page": null }, { "code": "R1", "measure": "Quarterly Reports 100% on time", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R2", "measure": "100% implementation of recommendations", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R3", "measure": "Number of interactions with agencies", "target": null, "latest_result": null, "status": null, "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R4", "measure": "100% response rate to provide feedback when requested", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R5", "measure": "Number of community engagement activities attended", "target": null, "latest_result": null, "status": null, "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R6", "measure": "Quarterly Reports – 100% reporting on time", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R7", "measure": "Number of CACG meetings attended", "target": null, "latest_result": null, "status": null, "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "R8", "measure": "100% response rate to feedback when requested", "target": "100%", "latest_result": "100%", "status": "Achieved", "target_source_url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "To conduct independent reviews of Airservices’s and Defence’s (‘the Agencies’) handling of aircraft noise complaint handling, community engagement and provision of information.", "Enhance capacity of the Agencies to address community concerns about aircraft noise issues through: providing effective and balanced investigation and resolution of noise complaints, monitor and contribute to effective community engagement and provision of information on aircraft noise by the Agencies, promoting understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise, identifying systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively." ], "watch_terms": [ "Acknowledgement of complaint within 2 business days", "Decision on whether complaint is within jurisdiction within 7 days", "Updates every 28 days", "Close by 1 month (benchmark 50%)", "Close by 3 months (benchmark 25%)", "Close by 6 months (benchmark 15%)", "Close by 12 months (benchmark 10%)", "Close later than 12 months (benchmark 0%)", "Decision on whether complaint is within jurisdiction within 14 days", "Complete final assessment by 3 months (benchmark 25%)", "Complete final assessment by 6 months (benchmark 50%)", "Complete final assessment by 12 months (benchmark 25%)" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To conduct independent reviews of Airservices’s and Defence’s (‘the Agencies’) handling of aircraft noise complaint handling, community engagement and provision of information.", "purposes_source_page": 1, "how_we_deliver": "To enhance the Agencies capacity in their administrative actions and decisions in the management of aircraft noise.", "how_we_deliver_source_page": 1, "government_priorities": [ { "text": "Enhance capacity of the Agencies to address community concerns about aircraft noise issues through: providing effective and balanced investigation and resolution of noise complaints, monitor and contribute to effective community engagement and provision of information on aircraft noise by the Agencies, promoting understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise, identifying systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively.", "source_page": 1 } ], "outcomes": [ { "name": "Outcome 1: Effective complaint resolution", "description": "To provide effective and balanced investigation and resolution of noise complaints.", "key_activities": [ "providing effective and balanced investigation and resolution of noise complaints", "monitoring and contributing to effective community engagement and provision of information on aircraft noise by the Agencies" ], "source_page": 1 }, { "name": "Outcome 2: Effective community engagement", "description": "To monitor and contribute to effective community engagement and provision of information on aircraft noise by the Agencies.", "key_activities": [ "monitoring and contributing to effective community engagement and provision of information on aircraft noise by the Agencies" ], "source_page": 1 }, { "name": "Outcome 3: Understanding of aircraft noise management", "description": "To promote understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise.", "key_activities": [ "promoting understanding, within Agencies, with individuals and the broader aviation industry, of the balance of relevant considerations in effective management of aircraft noise" ], "source_page": 1 }, { "name": "Outcome 4: Identification and resolution of systemic issues", "description": "To identify systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively.", "key_activities": [ "identifying systemic issues raised in complaints and investigating, resolving and reporting on those issues promptly and effectively" ], "source_page": 1 } ], "values": [ "Independence", "Fairness", "Integrity", "Accessibility", "Efficiency", "Transparency" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "C1", "measure": "Acknowledgement of complaint within 2 business days", "target": "100%", "source_page": 3 }, { "code": "C2", "measure": "Decision on whether complaint is within jurisdiction within 7 days", "target": "100%", "source_page": 3 }, { "code": "C3", "measure": "Updates every 28 days", "target": "100%", "source_page": 3 }, { "code": "C4", "measure": "Close by 1 month (benchmark 50%)", "target": "50%", "source_page": 3 }, { "code": "C5", "measure": "Close by 3 months (benchmark 25%)", "target": "25%", "source_page": 3 }, { "code": "C6", "measure": "Close by 6 months (benchmark 15%)", "target": "15%", "source_page": 3 }, { "code": "C7", "measure": "Close by 12 months (benchmark 10%)", "target": "10%", "source_page": 3 }, { "code": "C8", "measure": "Close later than 12 months (benchmark 0%)", "target": "0%", "source_page": 3 }, { "code": "C9", "measure": "Decision on whether complaint is within jurisdiction within 14 days", "target": "100%", "source_page": 3 }, { "code": "C10", "measure": "Complete final assessment by 3 months (benchmark 25%)", "target": "25%", "source_page": 3 }, { "code": "C11", "measure": "Complete final assessment by 6 months (benchmark 50%)", "target": "50%", "source_page": 3 }, { "code": "C12", "measure": "Complete final assessment by 12 months (benchmark 25%)", "target": "25%", "source_page": 3 }, { "code": "C13", "measure": "Complete final assessment later than 12 months (benchmark 0%)", "target": "0%", "source_page": 3 }, { "code": "C14", "measure": "Close by 6 months (benchmark 50%)", "target": "50%", "source_page": 3 }, { "code": "C15", "measure": "Close by 12 months (benchmark 50%)", "target": "50%", "source_page": 3 }, { "code": "C16", "measure": "Close later than 12 months (benchmark 0%)", "target": "0%", "source_page": 3 }, { "code": "R1", "measure": "Quarterly Reports 100% on time", "target": "100%", "source_page": 4 }, { "code": "R2", "measure": "100% implementation of recommendations", "target": "100%", "source_page": 4 }, { "code": "R3", "measure": "Number of interactions with agencies", "target": null, "source_page": 4 }, { "code": "R4", "measure": "100% response rate to provide feedback when requested", "target": "100%", "source_page": 4 }, { "code": "R5", "measure": "Number of community engagement activities attended", "target": null, "source_page": 4 }, { "code": "R6", "measure": "Quarterly Reports – 100% reporting on time", "target": "100%", "source_page": 4 }, { "code": "R7", "measure": "Number of CACG meetings attended", "target": null, "source_page": 4 }, { "code": "R8", "measure": "100% response rate to feedback when requested", "target": "100%", "source_page": 4 } ], "kpi_results_2024_25": [ { "code": "C1", "measure": "Acknowledgement of complaint within 2 business days", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "C2", "measure": "Decision on whether complaint is within jurisdiction within 7 days", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "C3", "measure": "Updates every 28 days", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "C4", "measure": "Close by 1 month (benchmark 50%)", "result": "50%", "status": "Partially achieved", "source_page": null }, { "code": "C5", "measure": "Close by 3 months (benchmark 25%)", "result": "25%", "status": "Partially achieved", "source_page": null }, { "code": "C6", "measure": "Close by 6 months (benchmark 15%)", "result": "15%", "status": "Partially achieved", "source_page": null }, { "code": "C7", "measure": "Close by 12 months (benchmark 10%)", "result": "10%", "status": "Partially achieved", "source_page": null }, { "code": "C8", "measure": "Close later than 12 months (benchmark 0%)", "result": "0%", "status": "Achieved", "source_page": null }, { "code": "C9", "measure": "Decision on whether complaint is within jurisdiction within 14 days", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "C10", "measure": "Complete final assessment by 3 months (benchmark 25%)", "result": "25%", "status": "Partially achieved", "source_page": null }, { "code": "C11", "measure": "Complete final assessment by 6 months (benchmark 50%)", "result": "50%", "status": "Partially achieved", "source_page": null }, { "code": "C12", "measure": "Complete final assessment by 12 months (benchmark 25%)", "result": "25%", "status": "Partially achieved", "source_page": null }, { "code": "C13", "measure": "Complete final assessment later than 12 months (benchmark 0%)", "result": "0%", "status": "Achieved", "source_page": null }, { "code": "C14", "measure": "Close by 6 months (benchmark 50%)", "result": "50%", "status": "Partially achieved", "source_page": null }, { "code": "C15", "measure": "Close by 12 months (benchmark 50%)", "result": "50%", "status": "Partially achieved", "source_page": null }, { "code": "C16", "measure": "Close later than 12 months (benchmark 0%)", "result": "0%", "status": "Achieved", "source_page": null }, { "code": "R1", "measure": "Quarterly Reports 100% on time", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "R2", "measure": "100% implementation of recommendations", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "R3", "measure": "Number of interactions with agencies", "result": null, "status": null, "source_page": null }, { "code": "R4", "measure": "100% response rate to provide feedback when requested", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "R5", "measure": "Number of community engagement activities attended", "result": null, "status": null, "source_page": null }, { "code": "R6", "measure": "Quarterly Reports – 100% reporting on time", "result": "100%", "status": "Achieved", "source_page": null }, { "code": "R7", "measure": "Number of CACG meetings attended", "result": null, "status": null, "source_page": null }, { "code": "R8", "measure": "100% response rate to feedback when requested", "result": "100%", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 4]\nOFFICIAL\n reporting and making recommendations to the  Quarterly Reports 100% on time\nBoard or Chief of Air Force\n Reports on reviews of complaints within 12 months\n 100% implementation of recommendations\n Monitor, report and cl.9(e) and  contribute to and review Agencies’ policy and  Number of interactions with agencies\ncontribute to the cl.71-79 procedural framework for community\n 100% response rate to provide feedback when requested\neffectiveness of engagement\ncommunity engagement\nprocesses relating to\naircraft noise undertaken\nby the Agencies.\n attending and observing community  Number of community engagement activities attended\nengagement activities\n report on ANO engagement in those activities  Quarterly Reports – 100% reporting on time\n attendance at CACG meetings  Number of CACG meetings attended\ncl.9(f) and 71-79", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf (https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 4]\nOFFICIAL\n reporting and making recommendations to the  Quarterly Reports 100% on time\nBoard or Chief of Air Force\n Reports on reviews of complaints within 12 months\n 100% implementation of recommendations\n Monitor, report and cl.9(e) and  contribute to and review Agencies’ policy and  Number of interactions with agencies\ncontribute to the cl.71-79 procedural framework for community\n 100% response rate to provide feedback when requested\neffectiveness of engagement\ncommunity engagement\nprocesses relating to\naircraft noise undertaken\nby the Agencies.\n attending and observing community  Number of community engagement activities attended\nengagement activities\n report on ANO engagement in those activities  Quarterly Reports – 100% reporting on time\n attendance at CACG meetings  Number of CACG meetings attended\ncl.9(f) and 71-79", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf (https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 4]\nAircraft Noise Ombudsman\nCharter\nSection A: Preliminary Matters\nPart 1 – Introduction\nPurpose of the Service\n1 The Aircraft Noise Ombudsman (ANO) has been established as an\nindependent administrative office to:\na) review the handling of complaints or enquiries made to Airservices\nAustralia (Airservices) about aircraft noise and in particular the\noperation of the Noise Enquiry Unit (NEU);\nb) monitor and report on the effectiveness of community consultation\nprocesses relating to aircraft noise undertaken by Airservices;\nc) monitor and report on the effectiveness of the presentation and\ndistribution of aircraft noise-related information.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/ANO_charter_2010.pdf (https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2010.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 4]\nAircraft Noise Ombudsman\nCharter\nSection A: Preliminary Matters\nPart 1 – Introduction\nPurpose of the Service\n1 The Aircraft Noise Ombudsman (ANO) has been established as an\nindependent administrative office to:\na) review the handling of complaints or enquiries made to Airservices\nAustralia (Airservices) about aircraft noise and in particular the\noperation of the Noise Enquiry Unit (NEU);\nb) monitor and report on the effectiveness of community consultation\nprocesses relating to aircraft noise undertaken by Airservices;\nc) monitor and report on the effectiveness of the presentation and\ndistribution of aircraft noise-related information.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/ANO_charter_2010.pdf (https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2010.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "In assessing the implementation of\nrecommendations, the ANO will form a view on the timeliness and adequacy of the\nimplementation. ‘Adequacy’ is to be assessed having regard to whether the identified\naircraft noise risks and/or issues for Airservices, Defence and/or the affected\nstakeholders have been reasonably addressed.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/ANO_charter_2020.pdf (https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "In assessing the implementation of\nrecommendations, the ANO will form a view on the timeliness and adequacy of the\nimplementation. ‘Adequacy’ is to be assessed having regard to whether the identified\naircraft noise risks and/or issues for Airservices, Defence and/or the affected\nstakeholders have been reasonably addressed.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/ANO_charter_2020.pdf (https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2020.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "80-83\n Undertake targeted  identify systemic issues raised in complaints  Board/CAF agrees to terms of reference for targeted\nreviews of aircraft noise and/or monitoring issues, agree terms of reviews\nmanagement. reference and undertake review and report\n 12 months to undertake review and report\nPage 2 of 2", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf (https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "80-83\n Undertake targeted  identify systemic issues raised in complaints  Board/CAF agrees to terms of reference for targeted\nreviews of aircraft noise and/or monitoring issues, agree terms of reviews\nmanagement. reference and undertake review and report\n 12 months to undertake review and report\nPage 2 of 2", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf (https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "ANO staff\n103 The ANO may select their own staff, subject to the funding allocated to the ANO by\nthe Board.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/ANO_charter_2020.pdf (https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "ANO staff\n103 The ANO may select their own staff, subject to the funding allocated to the ANO by\nthe Board.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/ANO_charter_2020.pdf (https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2020.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 4]\nOFFICIAL\n reporting and making recommendations to the  Quarterly Reports 100% on time\nBoard or Chief of Air Force\n Reports on reviews of complaints within 12 months\n 100% implementation of recommendations\n Monitor, report and cl.9(e) and  contribute to and review Agencies’ policy and  Number of interactions with agencies\ncontribute to the cl.71-79 procedural framework for community\n 100% response rate to provide feedback when requested\neffectiveness of engagement\ncommunity engagement\nprocesses relating to\naircraft noise undertaken\nby the Agencies.\n attending and observing community  Number of community engagement activities attended\nengagement activities\n report on ANO engagement in those activities  Quarterly Reports – 100% reporting on time\n attendance at CACG meetings  Number of CACG meetings attended\ncl.9(f) and 71-79", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf (https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 4]\nOFFICIAL\n reporting and making recommendations to the  Quarterly Reports 100% on time\nBoard or Chief of Air Force\n Reports on reviews of complaints within 12 months\n 100% implementation of recommendations\n Monitor, report and cl.9(e) and  contribute to and review Agencies’ policy and  Number of interactions with agencies\ncontribute to the cl.71-79 procedural framework for community\n 100% response rate to provide feedback when requested\neffectiveness of engagement\ncommunity engagement\nprocesses relating to\naircraft noise undertaken\nby the Agencies.\n attending and observing community  Number of community engagement activities attended\nengagement activities\n report on ANO engagement in those activities  Quarterly Reports – 100% reporting on time\n attendance at CACG meetings  Number of CACG meetings attended\ncl.9(f) and 71-79", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf (https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2024", "url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "file": "strategies/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "bytes": 266094, "link_text": "ANO Strategic Plan 2024-2027" }, { "category": "other-pdfs", "year": "2022", "url": "https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2020.pdf", "file": "other-pdfs/ANO_charter_2020.pdf", "bytes": 186284, "link_text": "ANO Charter" }, { "category": "other-pdfs", "year": "2022", "url": "https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2016.pdf", "file": "other-pdfs/ANO_charter_2016.pdf", "bytes": 588053, "link_text": "November 2016 to September 2020" }, { "category": "other-pdfs", "year": "2022", "url": "https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2015.pdf", "file": "other-pdfs/ANO_charter_2015.pdf", "bytes": 380318, "link_text": "18 January 2015 to November 2016" }, { "category": "other-pdfs", "year": "2022", "url": "https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2012.pdf", "file": "other-pdfs/ANO_charter_2012.pdf", "bytes": 144528, "link_text": "11 April 2012 to 18 January 2015" }, { "category": "other-pdfs", "year": "2022", "url": "https://ano.gov.au/wp-content/uploads/2022/03/ANO_charter_2010.pdf", "file": "other-pdfs/ANO_charter_2010.pdf", "bytes": 135596, "link_text": "26 August 2010 to 10 April 2012" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:12:08+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Aircraft-Noise-Ombudsman", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.txt", "url": "https://ano.gov.au/wp-content/uploads/2024/07/ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL.pdf", "year": "ANO-Strategic-Plan-July-2024-July-2027-wAttachment-FINAL" }, "usage": { "input_tokens": 2434, "output_tokens": 3068, "total_tokens": 5502, "model": "nova-micro" }, "cost_usd": 0.00051471, "elapsed_seconds": 6.85, "generated_at": "2026-05-13T05:15:35+00:00" }, "ideas_manifest": { "entity_id": "B-002668", "entity_name": "Aircraft Noise Ombudsman", "folder_name": "Aircraft-Noise-Ombudsman", "generated_at": "2026-05-09T23:05:50.137177+00:00", "idea_count": 12, "markdown": "ideas/Aircraft-Noise-Ombudsman_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Aircraft-Noise-Ombudsman_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }