{ "entity_id": "O-005355", "folder": "Aged-Care-Quality-and-Safety-Commission", "name": "Aged Care Quality and Safety Commission", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.agedcarequality.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 13, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "official_site_url": "https://www.agedcarequality.gov.au/", "source_documents": [ { "type": "corporate_plan", "title": "ACQSC 2025-26 Corporate Plan", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "2024-25 Corporate Plan", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "ACQSC Corporate Plan 2023-24", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan 2022–23", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan 2021–22", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "strategie", "title": "2025-26 Regulatory Strategy", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc_regulatory_strategy_2025-26.pdf", "period": "2025-26", "confidence": "medium" }, { "type": "strategie", "title": "Draft Regulatory Strategy 2025–26 Public Consultation Report", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/public-consultation-report-2025-26-regulatory-strategy.pdf", "period": "2025-26", "confidence": "medium" }, { "type": "strategie", "title": "Regulatory Strategy 2024–25", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-regulatory-strategy-2024-25.pdf", "period": "2024-25", "confidence": "medium" } ], "purpose": { "text": "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 12, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=12" }, "vision": null, "strategic_priorities": [ { "title": "protect older people receiving funded aged care services", "description": "protect older people receiving funded aged care services", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19" }, { "title": "drive continuous improvement in the aged care sector", "description": "drive continuous improvement in the aged care sector", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19" }, { "title": "build public confidence and trust in the aged care system", "description": "build public confidence and trust in the aged care system", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19" } ], "values": [ { "name": "Impartial", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Accountable", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Ethical", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Respectful", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Committed to service", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Stewardship", "description": "", "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Protect older people", "description": "We protect older people through prevention and response. Through prevention we use data and regulatory intelligence to find risks early. We then base our engagement with the sector and our regulatory campaigns on reducing these risks. Through engagement, education and targeted monitoring our regulatory campaigns build sector capability and improve providers’ capability to prevent harm to older people. Through response we find risks to older people or failures in care during surveillance of providers and workers. We base our response to risk on our Supervision Model, which assesses a provider’s management of risk and adjusts the intensity of our engagement to match the risk. If a provider cannot show they are effectively managing risks or issues, we increase our monitoring and supervision. [CP p.20-21]", "activities": [ "prevention", "response" ], "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 20, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20" }, { "name": "Outcome 2: Drive continuous improvement", "description": "A successful aged care sector not only protects the safety, health, wellbeing and quality of life of older people, but continuously improves towards high-quality care. High-quality care means putting older people first and upholding their rights under the Statement of Rights. All providers have an obligation to show they are committed to continuously improve towards high-quality care. Continuous improvement involves: listening to older people as unique individuals with different care needs; engaging with workers on what a great care experience means; finding the root cause of serious incidents and complaints, and making meaningful changes to prevent them from happening again; restoring the trust and confidence of people receiving care when things go wrong. [CP p.20]", "activities": [ "listening", "engaging", "finding root cause", "restoring trust" ], "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 20, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20" }, { "name": "Outcome 3: Build public confidence and trust", "description": "Public confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. When registering organisations and people, we rigorously test their commitment, capability and capacity to deliver funded aged care services. We monitor providers and workers so older people can trust and have confidence in funded aged care services. We do this through our safeguarding functions. This involves monitoring providers and workers to make sure they are complying with their obligations, including the Aged Care Code of Conduct and Aged Care Quality Standards, and upholding the Statement of Rights. We also monitor the financial viability of providers so older people are confident the sector is sustainable and that they will receive continuity of care. We work with providers and the department to manage financial risk through the Financial and Prudential Standards. [CP p.21]", "activities": [ "registration", "monitoring", "financial viability" ], "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "source_page": 21, "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21" } ], "performance_measures": [ { "code": "CCE01", "measure": "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "target": "80% of complaints finalised achieve a positive outcome for older people", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "target_source_page": 53, "result_source_url": "", "result_source_page": 54 }, { "code": "CCE02", "measure": "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "target": "80% of initial assessments of Serious Incident Response Scheme Priority 1 reportable incident notifications are completed within 7 business days", "latest_result": "85% of initial assessments of SIRS Priority 1 reportable incident notifications are completed within 7 business days", "status": "Substantially achieved", "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "target_source_page": 53, "result_source_url": "", "result_source_page": 54 }, { "code": "CCE03", "measure": "Rationale: ensures that home care providers have adequate incident management systems and governance in place", "target": "Establish an assurance strategy to ensure that home for home care providers have adequate incident management systems and governance in place", "latest_result": "Not achieved", "status": "Not achieved", "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "target_source_page": 53, "result_source_url": "", "result_source_page": 54 } ], "document_alignment_terms": { "must_support": [ "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "protect older people receiving funded aged care services", "drive continuous improvement in the aged care sector", "build public confidence and trust in the aged care system" ], "watch_terms": [ "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "Rationale: ensures that home care providers have adequate incident management systems and governance in place" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The Commission’s purpose is to uphold the rights of older people accessing aged care and to protect and enhance their safety, health, wellbeing and quality of life. [CP p.12]", "purposes_source_page": 12, "how_we_deliver": "We undertake our work in a way that is consistent with the Australian Public Service (APS) values, outlined in the Public Service Act 1999. [CP p.15]", "how_we_deliver_source_page": 15, "government_priorities": [ { "text": "protect older people receiving funded aged care services", "source_page": 19 }, { "text": "drive continuous improvement in the aged care sector", "source_page": 19 }, { "text": "build public confidence and trust in the aged care system", "source_page": 19 } ], "outcomes": [ { "name": "Outcome 1: Protect older people", "description": "We protect older people through prevention and response. Through prevention we use data and regulatory intelligence to find risks early. We then base our engagement with the sector and our regulatory campaigns on reducing these risks. Through engagement, education and targeted monitoring our regulatory campaigns build sector capability and improve providers’ capability to prevent harm to older people. Through response we find risks to older people or failures in care during surveillance of providers and workers. We base our response to risk on our Supervision Model, which assesses a provider’s management of risk and adjusts the intensity of our engagement to match the risk. If a provider cannot show they are effectively managing risks or issues, we increase our monitoring and supervision. [CP p.20-21]", "key_activities": [ "prevention", "response" ], "source_page": 20 }, { "name": "Outcome 2: Drive continuous improvement", "description": "A successful aged care sector not only protects the safety, health, wellbeing and quality of life of older people, but continuously improves towards high-quality care. High-quality care means putting older people first and upholding their rights under the Statement of Rights. All providers have an obligation to show they are committed to continuously improve towards high-quality care. Continuous improvement involves: listening to older people as unique individuals with different care needs; engaging with workers on what a great care experience means; finding the root cause of serious incidents and complaints, and making meaningful changes to prevent them from happening again; restoring the trust and confidence of people receiving care when things go wrong. [CP p.20]", "key_activities": [ "listening", "engaging", "finding root cause", "restoring trust" ], "source_page": 20 }, { "name": "Outcome 3: Build public confidence and trust", "description": "Public confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. When registering organisations and people, we rigorously test their commitment, capability and capacity to deliver funded aged care services. We monitor providers and workers so older people can trust and have confidence in funded aged care services. We do this through our safeguarding functions. This involves monitoring providers and workers to make sure they are complying with their obligations, including the Aged Care Code of Conduct and Aged Care Quality Standards, and upholding the Statement of Rights. We also monitor the financial viability of providers so older people are confident the sector is sustainable and that they will receive continuity of care. We work with providers and the department to manage financial risk through the Financial and Prudential Standards. [CP p.21]", "key_activities": [ "registration", "monitoring", "financial viability" ], "source_page": 21 } ], "values": [ "Impartial", "Accountable", "Ethical", "Respectful", "Committed to service", "Stewardship" ], "values_framework_name": "Australian Public Service (APS) values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "target": "80% of complaints finalised achieve a positive outcome for older people", "source_page": 53 }, { "code": "CCE02", "measure": "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "target": "80% of initial assessments of Serious Incident Response Scheme Priority 1 reportable incident notifications are completed within 7 business days", "source_page": 53 }, { "code": "CCE03", "measure": "Rationale: ensures that home care providers have adequate incident management systems and governance in place", "target": "Establish an assurance strategy to ensure that home for home care providers have adequate incident management systems and governance in place", "source_page": 53 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Rationale: indicates how well the Commission’s resolution decisions have a tangible, beneficial impact on the quality of care received by older people", "result": "Target met", "status": "Achieved", "source_page": 54 }, { "code": "CCE02", "measure": "Rationale: demonstrates that the Commission takes Serious Incident Response Scheme (SIRS) notifications seriously, with an almost immediate response to serious incidents", "result": "85% of initial assessments of SIRS Priority 1 reportable incident notifications are completed within 7 business days", "status": "Substantially achieved", "source_page": 54 }, { "code": "CCE03", "measure": "Rationale: ensures that home care providers have adequate incident management systems and governance in place", "result": "Not achieved", "status": "Not achieved", "source_page": 54 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf" } }, "ideas": [ { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 29]\nAged Care Quality and Safety Commission\nPerformance framework\nOur performance framework provides substantial detail regarding how our progress in achieving our\npurpose will be measured by identifying:\n• key activities that we undertake\n• goals for each performance measure so that our achievements can be assessed over time, including using\nperformance targets where it is reasonably practicable\n• performance measures which reflect the main outcomes we want these activities to achieve\n• methodologies to monitor results and track overall progress\nOur performance as Performance measures\na regulator\nThe presentation of key activities and performance\nmeasures has been updated to improve the clarity\nWe are accountable to the Government for our of our performance information, to reflect legislative\nperformance as a regulator.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 29]\nAged Care Quality and Safety Commission\nPerformance framework\nOur performance framework provides substantial detail regarding how our progress in achieving our\npurpose will be measured by identifying:\n• key activities that we undertake\n• goals for each performance measure so that our achievements can be assessed over time, including using\nperformance targets where it is reasonably practicable\n• performance measures which reflect the main outcomes we want these activities to achieve\n• methodologies to monitor results and track overall progress\nOur performance as Performance measures\na regulator\nThe presentation of key activities and performance\nmeasures has been updated to improve the clarity\nWe are accountable to the Government for our of our performance information, to reflect legislative\nperformance as a regulator.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 66]\nAnnual Operational Plan 2024–25\nEvolve the Commission’s ICT systems\n7\nFocus area\nto be robust and user-focused\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nA26 D26.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.9 Enterprise-\nUpdate the Commission’s Digital strategy reviewed 2025 wide\nDigital Strategy and key initiatives delivered\nA27 D27.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.10 Enterprise-\nContinue the cyber security Maturity against the Essential 2025 wide\nuplift program 8 enhanced\nA28 D28.1 Corporate Division Chief Digital Officer June KA4 RBPP2 Enterprise-\nDeliver the Data Management The Commission’s Data 2025 wide\nand Analytics Platform Architecture, including a database\nlayer and integration layer\nimplemented and operationalised", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 66]\nAnnual Operational Plan 2024–25\nEvolve the Commission’s ICT systems\n7\nFocus area\nto be robust and user-focused\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nA26 D26.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.9 Enterprise-\nUpdate the Commission’s Digital strategy reviewed 2025 wide\nDigital Strategy and key initiatives delivered\nA27 D27.1 Corporate Division Chief Digital Officer June KA4 RBPP2 CRR 4.10 Enterprise-\nContinue the cyber security Maturity against the Essential 2025 wide\nuplift program 8 enhanced\nA28 D28.1 Corporate Division Chief Digital Officer June KA4 RBPP2 Enterprise-\nDeliver the Data Management The Commission’s Data 2025 wide\nand Analytics Platform Architecture, including a database\nlayer and integration layer\nimplemented and operationalised", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 59]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD3.4 Complaints Commissioner Complaints June KA4 PM2 Enterprise-\nNew Case Management Division Commissioner 2025 wide\nRBPP2\nSystem implemented\nDeputy Commissioner,\nCorporate\nD3.5 Sector Capability and Senior Director, June KA4 PM4 Strategic\nTransition data, intelligence Regulatory Strategy Division Intelligence and 2025\nRBPP2\nand reporting products to align Analysis\nwith ROM and new Aged Care\nAct requirements\nD3.6 Sector Capability and Deputy Commissioner, June KA1 PM4 Strategic\nDevelop a sector readiness Regulatory Strategy Division Sector Capability and 2025\nRBPP3\nframework to support Regulatory Strategy\npreparation for the new\nregulatory framework\nD3.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 59]\nAnnual Operational Plan 2024–25\nCapability\nreview\nAccountable Time- Key Corporate recommen\nAction Deliverable Lead business area officer frame activity Plan -dation Capability\nD3.4 Complaints Commissioner Complaints June KA4 PM2 Enterprise-\nNew Case Management Division Commissioner 2025 wide\nRBPP2\nSystem implemented\nDeputy Commissioner,\nCorporate\nD3.5 Sector Capability and Senior Director, June KA4 PM4 Strategic\nTransition data, intelligence Regulatory Strategy Division Intelligence and 2025\nRBPP2\nand reporting products to align Analysis\nwith ROM and new Aged Care\nAct requirements\nD3.6 Sector Capability and Deputy Commissioner, June KA1 PM4 Strategic\nDevelop a sector readiness Regulatory Strategy Division Sector Capability and 2025\nRBPP3\nframework to support Regulatory Strategy\npreparation for the new\nregulatory framework\nD3.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "corporate-plans/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 31]\nAged Care Quality and Safety Commission\nKey Activity 2: We contribute to enhanced confidence and trust in the aged care\nsystem, empower consumers to make informed choices, and promote best practice\nservice provision\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n5 Consumer feedback and Develop and Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nengagement is used to establish feedback reports feedback reports feedback reports\ninform the design and focus approach and\nof our regulatory activities methodology\nand provider performance\ninformation\n6 Promote best practice Review program Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nand support quality use and approach feedback reports feedback reports feedback reports\nof medicines by extending\npharmacy outreach activities\nto more aged care services\nDelivers against Pillar 3 Residential", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-005355", "entity_name": "Aged Care Quality and Safety Commission", "folder_name": "Aged-Care-Quality-and-Safety-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 31]\nAged Care Quality and Safety Commission\nKey Activity 2: We contribute to enhanced confidence and trust in the aged care\nsystem, empower consumers to make informed choices, and promote best practice\nservice provision\nYear\nPerformance measure\n2021–22 2022–23 2023–24 2024–25\n5 Consumer feedback and Develop and Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nengagement is used to establish feedback reports feedback reports feedback reports\ninform the design and focus approach and\nof our regulatory activities methodology\nand provider performance\ninformation\n6 Promote best practice Review program Evaluate 6 monthly Evaluate 6 monthly Evaluate 6 monthly\nand support quality use and approach feedback reports feedback reports feedback reports\nof medicines by extending\npharmacy outreach activities\nto more aged care services\nDelivers against Pillar 3 Residential", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2021-22.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "corporate-plans", "year": "2025-26", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf", "file": "corporate-plans/2025-26.pdf", "bytes": 2111507, "link_text": "ACQSC 2025-26 Corporate Plan" }, { "category": "corporate-plans", "year": "2024-25", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf", "file": "corporate-plans/2024-25.pdf", "bytes": 1812770, "link_text": "2024-25 Corporate Plan" }, { "category": "corporate-plans", "year": "2023-24", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf", "file": "corporate-plans/2023-24.pdf", "bytes": 2379866, "link_text": "ACQSC Corporate Plan 2023-24" }, { "category": "corporate-plans", "year": "2022-23", "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf", 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