{
  "entity_id": "B-003936",
  "folder": "Aged-Care-Quality-and-Safety-Advisory-Council",
  "name": "Aged Care Quality and Safety Advisory Council",
  "type": "Statutory Body",
  "jurisdiction": "Commonwealth",
  "portfolio": "Health, Disability and Ageing",
  "website": "https://www.agedcarequality.gov.au/about-us/aged-care-quality-and-safety-advisory-council",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 15,
    "n_kpi_targets": 8,
    "n_kpi_results": 8,
    "n_outcomes": 2,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "To protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care services in Australia [AR p.20]",
    "official_site_url": "https://www.agedcarequality.gov.au/about-us/aged-care-quality-and-safety-advisory-council",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Aged Care Quality and Safety Commission Annual Report 2024-25",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Aged Care Quality and Safety Commission Annual Report 2023-24",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2023-24.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "acqsc-annual-report-2022-23.pdf",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Aged Care Quality and Safety Commission Annual Report 2021-22",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc_annualreport_2021_22.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2020–21",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2020-21.pdf",
        "period": "2020-21",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "ACQSC 2025-26 Corporate Plan",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "period": "2025-26",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "2024-25 Corporate Plan",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "ACQSC Corporate Plan 2023-24",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan 2022–23",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2022-23.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "corporate_plan",
        "title": "Corporate Plan 2021–22",
        "url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2021-22.pdf",
        "period": "2021-22",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "To protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care services in Australia [AR p.20]",
      "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
      "source_page": 20,
      "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=20"
    },
    "vision": {
      "text": "Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life [AR p.23]",
      "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
      "source_page": 23,
      "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=23"
    },
    "strategic_priorities": [
      {
        "title": "protect older people receiving funded aged care services",
        "description": "protect older people receiving funded aged care services",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": 19,
        "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19"
      },
      {
        "title": "drive continuous improvement in the aged care sector",
        "description": "drive continuous improvement in the aged care sector",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": 19,
        "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19"
      },
      {
        "title": "build public confidence and trust in the aged care system",
        "description": "build public confidence and trust in the aged care system",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": 19,
        "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=19"
      }
    ],
    "values": [
      {
        "name": "Impartial",
        "description": "",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Accountable",
        "description": "",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Ethical",
        "description": "",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Respectful",
        "description": "",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Committed to service",
        "description": "",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": null
      },
      {
        "name": "Stewardship",
        "description": "",
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care services in Australia",
        "description": "Through this outcome, the Commission regulates providers’ responsibilities set out in the Aged Care Act 1997 and the principles made under that Act – including the Quality of Care Principles, User Rights Principles and Accountability Principles.",
        "activities": [
          "inform older people and their supporters about their right to quality and safe care",
          "educating and guiding providers on their responsibilities to deliver quality and safe care",
          "regulating providers by accrediting residential services, conducting quality reviews of home services, and monitoring the quality of care and services",
          "responding to provider non-compliance with their aged care responsibilities and taking regulatory and enforcement action as appropriate",
          "dealing with complaints or information given to the Commissioner about a provider’s responsibilities under the Aged Care Act or funding agreement",
          "dealing with reportable incidents under the Serious Incident Response Scheme",
          "publishing data and insights on sector and provider performance"
        ],
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": 21,
        "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21"
      },
      {
        "name": "Outcome 2: Build public confidence and trust in the aged care system",
        "description": "Public confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. We monitor providers and workers so older people can trust and have confidence in funded aged care services.",
        "activities": [
          "register providers of aged care, as well as renew and revoke registrations (from 1 November 2025)",
          "monitor compliance with the Aged Care Code of Conduct and Aged Care Quality Standards",
          "promote confidence in how we regulate the aged care system"
        ],
        "source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "source_page": 21,
        "source_deep_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf#page=21"
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Decrease in non-compliance by provider cohort under the Aged Care Act 2024",
        "target": "Establish a baseline of non-compliance by provider cohort under the Aged Care Act 2024",
        "latest_result": "1,166 audits conducted, 451 site audits and 715 quality audits",
        "status": "Substantially achieved",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 53
      },
      {
        "code": "CCE02",
        "measure": "80% of decisions in response to escalated referrals are made within 7 days",
        "target": "Demonstrates the Commission’s effective supervision activities and ability to respond swiftly to escalated referrals",
        "latest_result": "100%",
        "status": "Met",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 53
      },
      {
        "code": "CCE03",
        "measure": "80% of escalated referrals requiring active supervision are remediated within 5 months",
        "target": "Demonstrates the Commission’s effective oversight and supervision to ensure risks are promptly addressed",
        "latest_result": "74%",
        "status": "Substantially achieved",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 54
      },
      {
        "code": "CCE04",
        "measure": "80% of surveyed older people receiving aged care express confidence in the Commission’s ability to safeguard their rights and quality of care under the Aged Care Act 2024",
        "target": "Provides an indicator of aged care recipients’ confidence in the Commission’s ability to safeguard their rights and quality of care under the Aged Care Act 2024",
        "latest_result": "94%",
        "status": "Met",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 55
      },
      {
        "code": "CCE05",
        "measure": "80% of surveyed aged care providers express trust and confidence in the Commission’s oversight and support under the Aged Care Act 2024",
        "target": "Provides an indicator of aged care provider trust and confidence in the Commission’s oversight and support under the Aged Care Act 2024",
        "latest_result": "70%",
        "status": "Met",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 57
      },
      {
        "code": "CCE06",
        "measure": "80% of participants report satisfaction with engagement and education activities",
        "target": "Provides an indicator of how well engagement activities meet the needs and expectations of stakeholders, encourages ongoing evaluation and improvement among the sector",
        "latest_result": "81%",
        "status": "Met",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 58
      },
      {
        "code": "CCE07",
        "measure": "20% of providers placed under targeted and active supervision result from proactive risk profiling or risk detection",
        "target": "Demonstrates the proficiency of the Commission’s risk management, profiling and detection processes, assists in addressing risks and issues promptly",
        "latest_result": "92%",
        "status": "Met",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 59
      },
      {
        "code": "CCE08",
        "measure": "Complete an annual review and evaluation of risk profiling methodologies for continuous improvement",
        "target": "Demonstrates the Commission is accountable, transparent and strives for best practice, and has a proactive approach to managing provider and sector risk",
        "latest_result": "Met",
        "status": "Met",
        "target_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf",
        "target_source_page": 54,
        "result_source_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
        "result_source_page": 60
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "To protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care services in Australia [AR p.20]",
        "Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life [AR p.23]",
        "protect older people receiving funded aged care services",
        "drive continuous improvement in the aged care sector",
        "build public confidence and trust in the aged care system"
      ],
      "watch_terms": [
        "Decrease in non-compliance by provider cohort under the Aged Care Act 2024",
        "80% of decisions in response to escalated referrals are made within 7 days",
        "80% of escalated referrals requiring active supervision are remediated within 5 months",
        "80% of surveyed older people receiving aged care express confidence in the Commission’s ability to safeguard their rights and quality of care under the Aged Care Act 2024",
        "80% of surveyed aged care providers express trust and confidence in the Commission’s oversight and support under the Aged Care Act 2024",
        "80% of participants report satisfaction with engagement and education activities",
        "20% of providers placed under targeted and active supervision result from proactive risk profiling or risk detection",
        "Complete an annual review and evaluation of risk profiling methodologies for continuous improvement"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life [AR p.23]",
    "vision_source_page": 23,
    "purposes": "To protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care services in Australia [AR p.20]",
    "purposes_source_page": 20,
    "how_we_deliver": "We undertake our work in a way that is consistent with the Australian Public Service (APS) values, outlined in the Public Service Act 1999. Impartial Accountable Ethical Respectful Committed to service Stewardship [CP p.15]",
    "how_we_deliver_source_page": 15,
    "government_priorities": [
      {
        "text": "protect older people receiving funded aged care services",
        "source_page": 19
      },
      {
        "text": "drive continuous improvement in the aged care sector",
        "source_page": 19
      },
      {
        "text": "build public confidence and trust in the aged care system",
        "source_page": 19
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care services in Australia",
        "description": "Through this outcome, the Commission regulates providers’ responsibilities set out in the Aged Care Act 1997 and the principles made under that Act – including the Quality of Care Principles, User Rights Principles and Accountability Principles.",
        "key_activities": [
          "inform older people and their supporters about their right to quality and safe care",
          "educating and guiding providers on their responsibilities to deliver quality and safe care",
          "regulating providers by accrediting residential services, conducting quality reviews of home services, and monitoring the quality of care and services",
          "responding to provider non-compliance with their aged care responsibilities and taking regulatory and enforcement action as appropriate",
          "dealing with complaints or information given to the Commissioner about a provider’s responsibilities under the Aged Care Act or funding agreement",
          "dealing with reportable incidents under the Serious Incident Response Scheme",
          "publishing data and insights on sector and provider performance"
        ],
        "source_page": 21
      },
      {
        "name": "Outcome 2: Build public confidence and trust in the aged care system",
        "description": "Public confidence and trust in the aged care system begins with who is allowed to enter and participate in the government-funded aged care market. Through our registration functions, we decide who enters the aged care market and the conditions that apply to them when they do. We monitor providers and workers so older people can trust and have confidence in funded aged care services.",
        "key_activities": [
          "register providers of aged care, as well as renew and revoke registrations (from 1 November 2025)",
          "monitor compliance with the Aged Care Code of Conduct and Aged Care Quality Standards",
          "promote confidence in how we regulate the aged care system"
        ],
        "source_page": 21
      }
    ],
    "values": [
      "Impartial",
      "Accountable",
      "Ethical",
      "Respectful",
      "Committed to service",
      "Stewardship"
    ],
    "values_framework_name": "APS Values",
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Decrease in non-compliance by provider cohort under the Aged Care Act 2024",
        "target": "Establish a baseline of non-compliance by provider cohort under the Aged Care Act 2024",
        "source_page": 54
      },
      {
        "code": "CCE02",
        "measure": "80% of decisions in response to escalated referrals are made within 7 days",
        "target": "Demonstrates the Commission’s effective supervision activities and ability to respond swiftly to escalated referrals",
        "source_page": 54
      },
      {
        "code": "CCE03",
        "measure": "80% of escalated referrals requiring active supervision are remediated within 5 months",
        "target": "Demonstrates the Commission’s effective oversight and supervision to ensure risks are promptly addressed",
        "source_page": 54
      },
      {
        "code": "CCE04",
        "measure": "80% of surveyed older people receiving aged care express confidence in the Commission’s ability to safeguard their rights and quality of care under the Aged Care Act 2024",
        "target": "Provides an indicator of aged care recipients’ confidence in the Commission’s ability to safeguard their rights and quality of care under the Aged Care Act 2024",
        "source_page": 54
      },
      {
        "code": "CCE05",
        "measure": "80% of surveyed aged care providers express trust and confidence in the Commission’s oversight and support under the Aged Care Act 2024",
        "target": "Provides an indicator of aged care provider trust and confidence in the Commission’s oversight and support under the Aged Care Act 2024",
        "source_page": 54
      },
      {
        "code": "CCE06",
        "measure": "80% of participants report satisfaction with engagement and education activities",
        "target": "Provides an indicator of how well engagement activities meet the needs and expectations of stakeholders, encourages ongoing evaluation and improvement among the sector",
        "source_page": 54
      },
      {
        "code": "CCE07",
        "measure": "20% of providers placed under targeted and active supervision result from proactive risk profiling or risk detection",
        "target": "Demonstrates the proficiency of the Commission’s risk management, profiling and detection processes, assists in addressing risks and issues promptly",
        "source_page": 54
      },
      {
        "code": "CCE08",
        "measure": "Complete an annual review and evaluation of risk profiling methodologies for continuous improvement",
        "target": "Demonstrates the Commission is accountable, transparent and strives for best practice, and has a proactive approach to managing provider and sector risk",
        "source_page": 54
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Conduct 1,370 audits of aged care services comprising 730 site audits and 640 quality audits",
        "result": "1,166 audits conducted, 451 site audits and 715 quality audits",
        "status": "Substantially achieved",
        "source_page": 53
      },
      {
        "code": "CCE02",
        "measure": "100% of banned workers are included on the Commission’s Register of Banning Orders",
        "result": "100%",
        "status": "Met",
        "source_page": 53
      },
      {
        "code": "CCE03",
        "measure": "80% of complaints about providers are finalised within published service standards",
        "result": "74%",
        "status": "Substantially achieved",
        "source_page": 54
      },
      {
        "code": "CCE04",
        "measure": "80% of enquires are responded to within published service standards",
        "result": "94%",
        "status": "Met",
        "source_page": 55
      },
      {
        "code": "CCE05",
        "measure": "65% of complainant and provider survey responses have an overall rating of satisfied or higher with the complaints process in line with published service standards",
        "result": "70%",
        "status": "Met",
        "source_page": 57
      },
      {
        "code": "CCE06",
        "measure": "80% of complaints finalised achieve a positive outcome for older people",
        "result": "81%",
        "status": "Met",
        "source_page": 58
      },
      {
        "code": "CCE07",
        "measure": "80% of initial assessments of priority 1 Serious Incident Response Scheme notifications are completed within 7 business days",
        "result": "92%",
        "status": "Met",
        "source_page": 59
      },
      {
        "code": "CCE08",
        "measure": "Decrease in year-on-year non-compliance by provider cohort",
        "result": "Met",
        "status": "Met",
        "source_page": 60
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
      "corporate_plan_url": "https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2025-26.pdf"
    }
  },
  "ideas": [
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Performance against Portfolio Budget Statements measures, 2022–23\nMeasure Target a Outcome Result\nMonitor aged care Conduct over 1,900 site 1,583 site audits Partially met b\nservice providers’ audits on residential on residential aged care\ncompliance against aged care services service completed\nthe aged care standards\n(Performance Measure 4)\nConduct over 700 376 quality audits on\nquality audits on home home services completed\nservice providers\n(Performance Measure 5)\nComplete over 2,500 4,730 assessment\nassessment contacts contacts conducted\n(Performance Measure 3)\nComplaints about aged 80% 58%\ncare service providers are\n(Performance Measure 2)\nresolved within 60 days Not met\nProtect the safety, Take appropriate 975 compliance notices\nwellbeing and interests action to address issued to providers\nof Commonwealth- non-compliance with\n(Performance Measure 1)",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Performance against Portfolio Budget Statements measures, 2022–23\nMeasure Target a Outcome Result\nMonitor aged care Conduct over 1,900 site 1,583 site audits Partially met b\nservice providers’ audits on residential on residential aged care\ncompliance against aged care services service completed\nthe aged care standards\n(Performance Measure 4)\nConduct over 700 376 quality audits on\nquality audits on home home services completed\nservice providers\n(Performance Measure 5)\nComplete over 2,500 4,730 assessment\nassessment contacts contacts conducted\n(Performance Measure 3)\nComplaints about aged 80% 58%\ncare service providers are\n(Performance Measure 2)\nresolved within 60 days Not met\nProtect the safety, Take appropriate 975 compliance notices\nwellbeing and interests action to address issued to providers\nof Commonwealth- non-compliance with\n(Performance Measure 1)",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "[Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "[Page 57]\nAnnual Operational Plan 2023–24\nAction Deliverable Accountable officer Timeframe Key activity Corporate Plan link Capability\nA12 Undertake regulatory review activities D12.1 Regulatory Strategy reviewed Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory\nand implement agreed improvements and communicated with the sector Policy and Intelligence\nD12.2 Review of Serious Incident Response Complaints Commissioner March 2024 KA1 RBPP2 Regulatory\nAssessment Operating Model completed\nExecutive Director, Approvals and\nSerious Incident Notifications\nD12.3 Exceptional Circumstances Model Executive Director, Quality December 2023 KA1 RBPP2 Regulatory\ndeveloped with the Department of Health Assessment and Monitoring\nand Aged Care\nD12.4 Providers’ right to seek a review Executive Director, Regulatory March 2024 KA1 RBPP2 Regulatory",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "[Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "[Page 44]\nPerformance\nPerformance 2023–24\nmeasure anticipated result 2024–25 2025–26 2026–27\nPM6\nImprove the use Use of risk profiling Use of risk profiling Use of risk profiling Use of risk profiling\nof intelligence expanded, and embedded and embedded and embedded and\nand enhance risk assessment risk assessment risk assessment risk assessment\nrisk profiling enhanced, enhanced enhanced enhanced\nand assessment to effectively to effectively to effectively to effectively\nto effectively target regulatory target regulatory target regulatory target regulatory\ntarget regulatory responses responses responses responses\nresponses\nIncludes targeted A proportion An increased An increased\nrisk-based of all regulatory proportion proportion\nmonitoring of home decisions made of all regulatory of regulatory\ncare providers using risk profiling decisions made decisions made",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "corporate-plans/2023-24.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-corporate-plan-2023-24.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Performance against Portfolio Budget Statements measures, 2022–23\nMeasure Target a Outcome Result\nMonitor aged care Conduct over 1,900 site 1,583 site audits Partially met b\nservice providers’ audits on residential on residential aged care\ncompliance against aged care services service completed\nthe aged care standards\n(Performance Measure 4)\nConduct over 700 376 quality audits on\nquality audits on home home services completed\nservice providers\n(Performance Measure 5)\nComplete over 2,500 4,730 assessment\nassessment contacts contacts conducted\n(Performance Measure 3)\nComplaints about aged 80% 58%\ncare service providers are\n(Performance Measure 2)\nresolved within 60 days Not met\nProtect the safety, Take appropriate 975 compliance notices\nwellbeing and interests action to address issued to providers\nof Commonwealth- non-compliance with\n(Performance Measure 1)",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Performance against Portfolio Budget Statements measures, 2022–23\nMeasure Target a Outcome Result\nMonitor aged care Conduct over 1,900 site 1,583 site audits Partially met b\nservice providers’ audits on residential on residential aged care\ncompliance against aged care services service completed\nthe aged care standards\n(Performance Measure 4)\nConduct over 700 376 quality audits on\nquality audits on home home services completed\nservice providers\n(Performance Measure 5)\nComplete over 2,500 4,730 assessment\nassessment contacts contacts conducted\n(Performance Measure 3)\nComplaints about aged 80% 58%\ncare service providers are\n(Performance Measure 2)\nresolved within 60 days Not met\nProtect the safety, Take appropriate 975 compliance notices\nwellbeing and interests action to address issued to providers\nof Commonwealth- non-compliance with\n(Performance Measure 1)",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "[Page 85]\nKey activity 2 | Contribute to enhancing confidence and trust\nin the aged care system, empowering older Australians and promoting\nbest practice service provision through engagement, information\nand education\nPM 8: Consumer feedback and engagement are used\nMet\nto inform the design and focus of our activities\nSource\n2022–23 Corporate Plan, page 29\nRationale\nTo protect and enhance the safety, health, wellbeing and quality of life of Australians\naccessing aged care services by using feedback and information to help identify risks,\nunderstand the needs of the sector and inform consumer choice\nAnticipated result Actual result\n6-monthly report on progress against 6-monthly report completed a\nConsumer Engagement Plan\nDiscussion and analysis\nThe Consumer Engagement Plan has been incorporated into the Commission’s broader",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "[Page 85]\nKey activity 2 | Contribute to enhancing confidence and trust\nin the aged care system, empowering older Australians and promoting\nbest practice service provision through engagement, information\nand education\nPM 8: Consumer feedback and engagement are used\nMet\nto inform the design and focus of our activities\nSource\n2022–23 Corporate Plan, page 29\nRationale\nTo protect and enhance the safety, health, wellbeing and quality of life of Australians\naccessing aged care services by using feedback and information to help identify risks,\nunderstand the needs of the sector and inform consumer choice\nAnticipated result Actual result\n6-monthly report on progress against 6-monthly report completed a\nConsumer Engagement Plan\nDiscussion and analysis\nThe Consumer Engagement Plan has been incorporated into the Commission’s broader",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2022-23.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2022-23.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[Page 166]\nAppendixes\nAction Deliverable Result\nFocus Area 6: Maximise the potential of the Commission’s workforce\nA22 Develop a knowledge D22.1 Commission has a knowledge management Achieved\nmanagement strategy framework and supporting capability\nA23 Develop a Clinical D23.1 Deliver a Clinical Governance Framework Partially\nGovernance Framework achieved\nA24 Deliver improved D24.1 Implementation of 2024–26 People Strategy Achieved\nworkforce management well progressed\ncapabilities,\norganisational culture and D24.2 People Capability Framework implemented Partially\nachieved\nemployee experience\nD24.3 Strategic Workforce Plan implemented Partially\nachieved\nA25 Strengthen digital D25.1 Digital workforce strategy and skills Achieved\ncapability uplift delivered\nFocus Area 7: Evolve the Commission’s ICT systems to be robust and user-focused\nA26 Update the Commission’s D26.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003936",
      "entity_name": "Aged Care Quality and Safety Advisory Council",
      "folder_name": "Aged-Care-Quality-and-Safety-Advisory-Council",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[Page 166]\nAppendixes\nAction Deliverable Result\nFocus Area 6: Maximise the potential of the Commission’s workforce\nA22 Develop a knowledge D22.1 Commission has a knowledge management Achieved\nmanagement strategy framework and supporting capability\nA23 Develop a Clinical D23.1 Deliver a Clinical Governance Framework Partially\nGovernance Framework achieved\nA24 Deliver improved D24.1 Implementation of 2024–26 People Strategy Achieved\nworkforce management well progressed\ncapabilities,\norganisational culture and D24.2 People Capability Framework implemented Partially\nachieved\nemployee experience\nD24.3 Strategic Workforce Plan implemented Partially\nachieved\nA25 Strengthen digital D25.1 Digital workforce strategy and skills Achieved\ncapability uplift delivered\nFocus Area 7: Evolve the Commission’s ICT systems to be robust and user-focused\nA26 Update the Commission’s D26.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2024-25.pdf (https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [
    {
      "category": "annual-reports",
      "year": "2024-25",
      "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC_Annual_Report_2024-25.pdf",
      "file": "annual-reports/2024-25.pdf",
      "bytes": 6665845,
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    },
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      "file": "annual-reports/2023-24.pdf",
      "bytes": 4681567,
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      "file": "corporate-plans/2025-26.pdf",
      "bytes": 2111507,
      "link_text": "ACQSC 2025-26 Corporate Plan"
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      "category": "corporate-plans",
      "year": "2024-25",
      "url": "https://www.agedcarequality.gov.au/sites/default/files/media/ACQSC%202024-25%20Corporate%20Plan%20v2.pdf",
      "file": "corporate-plans/2024-25.pdf",
      "bytes": 1812770,
      "link_text": "2024-25 Corporate Plan"
    },
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      "category": "corporate-plans",
      "year": "2023-24",
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      "file": "corporate-plans/2023-24.pdf",
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    },
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    },
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      "file": "corporate-plans/2021-22.pdf",
      "bytes": 2462036,
      "link_text": "Corporate Plan 2021–22"
    },
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      "category": "other-pdfs",
      "year": null,
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      "file": "other-pdfs/mou_-_acqsc_nsw_ageing_and_disability_commission_-_lhw_signed_241125_jos_signed.pdf",
      "bytes": 367644,
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