{ "entity_id": "S-ACT-010", "folder": "Access-Canberra", "name": "Access Canberra", "type": "Statutory Authority", "jurisdiction": "ACT", "portfolio": "", "website": "https://www.accesscanberra.act.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 10, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making", "official_site_url": "https://www.accesscanberra.act.gov.au/", "source_documents": [ { "type": "strategie", "title": "Strategic Plan 2022-24", "url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "period": "2022", "confidence": "medium" } ], "purpose": { "text": "Putting People First Valuing our Partnerships Risk-Based and Data Informed Decision Making", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, "vision": null, "strategic_priorities": [ { "title": "Supporting a Safe and Liveable City", "description": "Supporting a Safe and Liveable City", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Being Accountable", "description": "Being Accountable", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Upholding Regulatory Protections", "description": "Upholding Regulatory Protections", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Access For All", "description": "Access For All", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Being Transparent", "description": "Being Transparent", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Being Quick to Learn and Respond", "description": "Being Quick to Learn and Respond", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" }, { "title": "Developing solutions that support whole-of-government outcomes", "description": "Developing solutions that support whole-of-government outcomes", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf#page=1" } ], "values": [ { "name": "Putting People First", "description": "", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": null }, { "name": "Valuing our Partnerships", "description": "", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": null }, { "name": "Risk-Based and Data Informed Decision Making", "description": "", "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Supporting a Safe and Liveable City", "description": "Making it easier for our community to access our services; Making it simpler to do business and transact with us", "activities": [ "Making it easier for our community to access our services", "Making it simpler to do business and transact with us" ], "source_url": "https://www.accesscanberra.act.gov.au/__data/assets/pdf_file/0004/2309179/Access-Canberra-Strategic-Plan-2022-24.pdf", "source_page": 1, "source_deep_url": 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wellbeing of our people; Promoting diversity and inclusion so we reflect the community we serve; Valuing the contributions of our people as our greatest asset; Treating people with respect on our commitments; Communicating with purpose to deliver operational feedback to inform policy across all our business areas; Collecting and using the right data at the right time for the right reason", "how_we_deliver_source_page": 1, "government_priorities": [ { "text": "Supporting a Safe and Liveable City", "source_page": 1 }, { "text": "Being Accountable", "source_page": 1 }, { "text": "Upholding Regulatory Protections", "source_page": 1 }, { "text": "Access For All", "source_page": 1 }, { "text": "Being Transparent", "source_page": 1 }, { "text": "Being Quick to Learn and Respond", "source_page": 1 }, { "text": "Developing solutions that support whole-of-government outcomes", "source_page": 1 } ], "outcomes": [ { "name": "Outcome 1: Supporting a Safe and Liveable City", "description": "Making 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interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Accessibility\nCalling us\nPhone menu\nDifficulty hearing or using your voice\nTranslation and interpretation\nVisual story of what to expect when you call us\nVisiting us\nVisual story of what to expect when you visit a walk in service centre\nAccessibility at walk in service centres\nWrite to us\nAccess Canberra\nAccess Canberra\nGPO Box 158\nCanberra ACT 2601", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff 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reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/about.html (https://www.accesscanberra.act.gov.au/about-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Read more about our priorities in our\nStrategic Plan 2022-24\n(PDF 3.7MB)\nWhat we do\nOur responsibilities, include:\nproviding a range of services for people and businesses in the ACT\nmanaging certain ACT Government websites and online services\nupholding a range of regulatory protections and monitoring compliance\nadministering legislation for industries within the ACT, including:\nbuilding\nenvironment protection\nfair trading\nliquor, and\ntransport.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/about.html (https://www.accesscanberra.act.gov.au/about-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-010", "entity_name": "Access Canberra", "folder_name": "Access-Canberra", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "To access services online, visit the\nAccess Canberra website\nor call\n02 6207 1923\nto book a face‑to‑face appointment.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/contact.html (https://www.accesscanberra.act.gov.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", 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