{ "entity_id": "S-ACT-016", "folder": "ACT-Audit-Office", "name": "ACT Audit Office", "type": "Independent Statutory Authority", "jurisdiction": "ACT", "portfolio": "", "website": "https://www.audit.act.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "provide an independent view to the ACT Legislative Assembly and the community on the efficiency and effectiveness of the ACT Public Sector; promote accountability in the public administration of the Territory; and promote the efficiency and effectiveness of public services and programs provided by the Territory", "official_site_url": "https://www.audit.act.gov.au/", "source_documents": [ { "type": "annual_report", "title": "ACT Audit Office Annual Report 2024-25", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "ACT Audit Office Annual Report 2023-24", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2619075/Report-No.-8-of-2024-2023-24-Annual-Report.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "ACT Audit Office Annual Report 2022-23", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0015/2310171/Report-No.-7-of-2023-Annual-Report-2022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "ACT Audit Office Annual Report 2021-22", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0008/3017852/Report-No.-6-of-2022-Annual-Report-2021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "ACT Audit Office Annual Report 2020-21", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0009/3017853/Report-No.9-of-2021-Annual-Report-2020-21.pdf", "period": "2020-21", "confidence": "high" }, { "type": "strategie", "title": "ACT Audit Office Strategic Plan 2023-26", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0005/2193980/ACT-Audit-Office-Strategic-Plan-2023-26.pdf", "period": "2023", "confidence": "medium" } ], "purpose": { "text": "provide an independent view to the ACT Legislative Assembly and the community on the efficiency and effectiveness of the ACT Public Sector; promote accountability in the public administration of the Territory; and promote the efficiency and effectiveness of public services and programs provided by the Territory", "source_url": "", "source_page": 12, "source_deep_url": "" }, "vision": { "text": "an accountable and highly performing ACT Public Sector", "source_url": "", "source_page": 12, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Financial Audit", "description": "Financial Audit", "source_url": "", "source_page": 12, "source_deep_url": "" }, { "title": "Performance Audit", "description": "Performance Audit", "source_url": "", "source_page": 12, "source_deep_url": "" }, { "title": "Professional Services", "description": "Professional Services", "source_url": "", "source_page": 12, "source_deep_url": "" } ], "values": [ { "name": "independence", "description": "", "source_url": "", "source_page": null }, { "name": "integrity", "description": "", "source_url": "", "source_page": null }, { "name": "professionalism", "description": "", "source_url": "", "source_page": null }, { "name": "respect", "description": "", "source_url": "", "source_page": null }, { "name": "learning and innovation", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Accountability and Efficiency", "description": "Promote accountability and efficiency in the ACT Public Sector through independent audits and reviews.", "activities": [ "Financial audits", "Performance audits", "Consultation and engagement with stakeholders" ], "source_url": "", "source_page": 12, "source_deep_url": "" }, { "name": "Outcome 2: Quality Assurance", "description": "Ensure the quality and reliability of audit work through rigorous quality assurance processes.", "activities": [ "Engagement quality reviews", "Inspections of completed engagements" ], "source_url": "", "source_page": 12, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Average period of completion of performance audits", "target": "11 months", "latest_result": "11.9 months", "status": "Exceeded target", "target_source_url": "", "target_source_page": 12, "result_source_url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf", "result_source_page": 12 }, { "code": "CCE02", "measure": "Percentage of agencies satisfied with performance audits", "target": "95%", "latest_result": "83%", "status": "Below target", "target_source_url": "", "target_source_page": 12, "result_source_url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf", "result_source_page": 12 }, { "code": "CCE03", "measure": "Percentage of agencies agreeing that the performance audit will help their organisation improve administration of the audited activity", "target": "80%", "latest_result": "92%", "status": "Exceeded target", "target_source_url": "", "target_source_page": 12, "result_source_url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf", "result_source_page": 12 } ], "document_alignment_terms": { "must_support": [ "provide an independent view to the ACT Legislative Assembly and the community on the efficiency and effectiveness of the ACT Public Sector; promote accountability in the public adm", "an accountable and highly performing ACT Public Sector", "Financial Audit", "Performance Audit", "Professional Services" ], "watch_terms": [ "Average period of completion of performance audits", "Percentage of agencies satisfied with performance audits", "Percentage of agencies agreeing that the performance audit will help their organisation improve administration of the audited activity" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "an accountable and highly performing ACT Public Sector", "vision_source_page": 12, "purposes": "provide an independent view to the ACT Legislative Assembly and the community on the efficiency and effectiveness of the ACT Public Sector; promote accountability in the public administration of the Territory; and promote the efficiency and effectiveness of public services and programs provided by the Territory", "purposes_source_page": 12, "how_we_deliver": "The Audit Office’s values guide its work and the behavior of its staff: independence, integrity, professionalism, respect, and learning and innovation.", "how_we_deliver_source_page": 12, "government_priorities": [ { "text": "Financial Audit", "source_page": 12 }, { "text": "Performance Audit", "source_page": 12 }, { "text": "Professional Services", "source_page": 12 } ], "outcomes": [ { "name": "Outcome 1: Accountability and Efficiency", "description": "Promote accountability and efficiency in the ACT Public Sector through independent audits and reviews.", "key_activities": [ "Financial audits", "Performance audits", "Consultation and engagement with stakeholders" ], "source_page": 12 }, { "name": "Outcome 2: Quality Assurance", "description": "Ensure the quality and reliability of audit work through rigorous quality assurance processes.", "key_activities": [ "Engagement quality reviews", "Inspections of completed engagements" ], "source_page": 12 } ], "values": [ "independence", "integrity", "professionalism", "respect", "learning and innovation" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Average period of completion of performance audits", "target": "11 months", "source_page": 12 }, { "code": "CCE02", "measure": "Percentage of agencies satisfied with performance audits", "target": "95%", "source_page": 12 }, { "code": "CCE03", "measure": "Percentage of agencies agreeing that the performance audit will help their organisation improve administration of the audited activity", "target": "80%", "source_page": 12 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Average period of completion of performance audits", "result": "11.9 months", "status": "Exceeded target", "source_page": 12 }, { "code": "CCE02", "measure": "Percentage of agencies satisfied with performance audits", "result": "83%", "status": "Below target", "source_page": 12 }, { "code": "CCE03", "measure": "Percentage of agencies agreeing that the performance audit will help their organisation improve administration of the audited activity", "result": "92%", "status": "Exceeded target", "source_page": 12 } ], "_source_urls": { "annual_report_url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 29]\nB.2.13 Meeting targets\nTable B-4: Accountability indicators for financial audits\nAccountability indicators 2023-24 2023-24 Variance\nTarget Actual from\nTarget\nNumber of auditor’s reports issued on financial\n59 61 3%\nstatements and compliance auditor’s reports\nNumber of limited assurance reports issued on\n30 30 -\nstatements of performance\nPercentage of agencies satisfied with financial audits\n95% 100% 5%\nand compliance audits\nPercentage of agencies satisfied with the potential for\nfinancial audit findings and/or recommendations to\n80% 100% 25%\nimprove their financial reporting, governance or\ninternal controls\nPercentage of financial audits completed within the\n100% 97% (3%)\nrequired timetable\nPresentation of the summary reports on financial\naudits to the ACT Legislative Assembly\n Financial Audits – Overview Nov 2023 Nov 2023 -", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2619075/Report-No.-8-of-2024-2023-24-Annual-Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 29]\nB.2.13 Meeting targets\nTable B-4: Accountability indicators for financial audits\nAccountability indicators 2023-24 2023-24 Variance\nTarget Actual from\nTarget\nNumber of auditor’s reports issued on financial\n59 61 3%\nstatements and compliance auditor’s reports\nNumber of limited assurance reports issued on\n30 30 -\nstatements of performance\nPercentage of agencies satisfied with financial audits\n95% 100% 5%\nand compliance audits\nPercentage of agencies satisfied with the potential for\nfinancial audit findings and/or recommendations to\n80% 100% 25%\nimprove their financial reporting, governance or\ninternal controls\nPercentage of financial audits completed within the\n100% 97% (3%)\nrequired timetable\nPresentation of the summary reports on financial\naudits to the ACT Legislative Assembly\n Financial Audits – Overview Nov 2023 Nov 2023 -", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2619075/Report-No.-8-of-2024-2023-24-Annual-Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 22]\nB.2.4 Meeting targets\nTable B-3: Accountability indicators for performance audits\n2024-25 2024-25 Variance from\nAccountability indicators\nTarget Actual Result Target\nNumber of reports, including performance\naudit and limited assurance, presented to 9 10 11%\nthe ACT Legislative Assembly\nAverage period of completion of\n11 months 11.9 months 8%\nperformance audits\nPercentage of agencies satisfied with\n95% 83% (13%)\nperformance audits\nPercentage of agencies agreeing that the\nperformance audit will help their\n80% 92% 15%\norganisation improve administration of the\naudited activity\nB.2.5 Performance audit reports and other reports tabled\nin 2024-25\nNine performance audit reports and one information report were tabled in the ACT\nLegislative Assembly in 2024-25.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 22]\nB.2.4 Meeting targets\nTable B-3: Accountability indicators for performance audits\n2024-25 2024-25 Variance from\nAccountability indicators\nTarget Actual Result Target\nNumber of reports, including performance\naudit and limited assurance, presented to 9 10 11%\nthe ACT Legislative Assembly\nAverage period of completion of\n11 months 11.9 months 8%\nperformance audits\nPercentage of agencies satisfied with\n95% 83% (13%)\nperformance audits\nPercentage of agencies agreeing that the\nperformance audit will help their\n80% 92% 15%\norganisation improve administration of the\naudited activity\nB.2.5 Performance audit reports and other reports tabled\nin 2024-25\nNine performance audit reports and one information report were tabled in the ACT\nLegislative Assembly in 2024-25.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 50]\nB: Organisational overview and performance\nTable B-10: Average length of service (years) by gender\nGender Female Male Average\nAverage length of service (years) 3.7 7.2 5.5\nSource: Shared Services Human Resources\nTable B-11: Recruitment and separation rates\nRecruitment rate Separation rate\nAudit Office 2.6% 5.2%\nSource: Shared Services Human Resources\nB.11.6 Learning and development\nThe Audit Office’s Learning and Development approach aims to build and develop\ncapabilities, knowledge and skills to support the Audit Office to meet its audit\nresponsibilities in an effective and efficient manner and the professional growth of its staff.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0009/3017853/Report-No.9-of-2021-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 50]\nB: Organisational overview and performance\nTable B-10: Average length of service (years) by gender\nGender Female Male Average\nAverage length of service (years) 3.7 7.2 5.5\nSource: Shared Services Human Resources\nTable B-11: Recruitment and separation rates\nRecruitment rate Separation rate\nAudit Office 2.6% 5.2%\nSource: Shared Services Human Resources\nB.11.6 Learning and development\nThe Audit Office’s Learning and Development approach aims to build and develop\ncapabilities, knowledge and skills to support the Audit Office to meet its audit\nresponsibilities in an effective and efficient manner and the professional growth of its staff.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0009/3017853/Report-No.9-of-2021-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Further information can be obtained from:\nMs Caroline Smith Chief Operating Officer, (02) 6207 7829 caroline.smith@act.gov.au\nProfessional Services\nB.4 Risk management\nB.4.1 Risk management\nThe Audit Office’s risk management framework complies with the risk management\nstandard AS ISO 31000:2018 as required by the ACT Government Risk Management Policy\n2021, and the requirements of the ACT Government Protective Security Policy Framework\n(2017).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2021-22.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0008/3017852/Report-No.-6-of-2022-Annual-Report-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Further information can be obtained from:\nMs Caroline Smith Chief Operating Officer, (02) 6207 7829 caroline.smith@act.gov.au\nProfessional Services\nB.4 Risk management\nB.4.1 Risk management\nThe Audit Office’s risk management framework complies with the risk management\nstandard AS ISO 31000:2018 as required by the ACT Government Risk Management Policy\n2021, and the requirements of the ACT Government Protective Security Policy Framework\n(2017).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2021-22.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0008/3017852/Report-No.-6-of-2022-Annual-Report-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 52]\nB: Organisational overview and performance\nTable B-12: Audit Office staff and floor area\nStaff and area Unit 2020-21 2019-20 Percentage\nchange\nStaff FTE 45.2 44.4 1.8%\nWorkplace floor area Area (m2) 1 075 500 115%\nSource: Data from Shared Services Human Resources, Audit Office records and advice from ACT Property Group\nTable B-12 includes the workplace floor area occupied by full-time equivalent (FTE) staff\nemployed at the end of each reporting period by the Audit Office.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0009/3017853/Report-No.9-of-2021-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 52]\nB: Organisational overview and performance\nTable B-12: Audit Office staff and floor area\nStaff and area Unit 2020-21 2019-20 Percentage\nchange\nStaff FTE 45.2 44.4 1.8%\nWorkplace floor area Area (m2) 1 075 500 115%\nSource: Data from Shared Services Human Resources, Audit Office records and advice from ACT Property Group\nTable B-12 includes the workplace floor area occupied by full-time equivalent (FTE) staff\nemployed at the end of each reporting period by the Audit Office.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0009/3017853/Report-No.9-of-2021-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[pages 6,7]\na and New Zealand\nCPA CPA Australia\nCPSU Community and Public Sector Union\nESR Ecological Sustainability Reporting\nFA Financial Audit\nFTE Full-time equivalent\nFOI Freedom of Information\nFOI Act 2016 Freedom of Information Act 2016\nGST Goods and services tax\nHR Human resources\nIMPACT International Meeting of Performance Audit Critical Thinkers\nIT Information technology\nKwH Kilowatt-hour\nMLA Members of the ACT Legislative Assembly\nOCC Office Consultative Committee\nPA Performance Audit\nPAC Standing Committee on Public Accounts\nPASAI Pacific Association of Supreme Audit Institutions\nPAMPr Performance Audit Methods and Practices\nSERBIR Senior Executive Responsible for Business Integrity Risk\nStrategic Plan Strategic Plan 2023-2026 of the ACT Audit Office\nACT Audit Office v Annual Report 2022–23", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022-23.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0015/2310171/Report-No.-7-of-2023-Annual-Report-2022-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-016", "entity_name": "ACT Audit Office", "folder_name": "ACT-Audit-Office", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[pages 6,7]\na and New Zealand\nCPA CPA Australia\nCPSU Community and Public Sector Union\nESR Ecological Sustainability Reporting\nFA Financial Audit\nFTE Full-time equivalent\nFOI Freedom of Information\nFOI Act 2016 Freedom of Information Act 2016\nGST Goods and services tax\nHR Human resources\nIMPACT International Meeting of Performance Audit Critical Thinkers\nIT Information technology\nKwH Kilowatt-hour\nMLA Members of the ACT Legislative Assembly\nOCC Office Consultative Committee\nPA Performance Audit\nPAC Standing Committee on Public Accounts\nPASAI Pacific Association of Supreme Audit Institutions\nPAMPr Performance Audit Methods and Practices\nSERBIR Senior Executive Responsible for Business Integrity Risk\nStrategic Plan Strategic Plan 2023-2026 of the ACT Audit Office\nACT Audit Office v Annual Report 2022–23", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022-23.pdf (https://www.audit.act.gov.au/__data/assets/pdf_file/0015/2310171/Report-No.-7-of-2023-Annual-Report-2022-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.audit.act.gov.au/__data/assets/pdf_file/0003/2932068/Audit-Office-Annual-Report-2024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 2764361, "link_text": "ACT Audit Office Annual Report 2024-25" }, { "category": "annual-reports", "year": "2023-24", "url": 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