{ "entity_id": "B-003107", "folder": "ACCC-Performance-Consultative-Committee", "name": "ACCC Performance Consultative Committee", "type": "Advisory Body", "jurisdiction": "Commonwealth", "portfolio": "Treasury", "website": "http://accc.gov.au/about-us/consultative-committees", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 29, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The ACCC supports modernizing the universal service framework to ensure the ongoing provision of universal services best meets the needs of consumers in areas where it is not viable to provide commercial services.", "official_site_url": "http://accc.gov.au/about-us/consultative-committees", "source_documents": [ { "type": "strategie", "title": "PDF 222.06 KB", "url": "http://accc.gov.au/system/files/daff-discussion-paper-operation-of-the-dairy-code.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 560.67 KB", "url": "http://accc.gov.au/system/files/accc-submission-to-aviation-green-paper-nov-23.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 169.14 KB", "url": "http://accc.gov.au/system/files/accc-submission-funding-universal-telecommunications-services-discussion-paper.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 244.13 KB", "url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 1.24 MB", "url": "http://accc.gov.au/system/files/ACCC-submission_TIO-Consultation-Paper-on-Publishing-Comparative-Complaints-Data.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 165.88 KB", "url": "http://accc.gov.au/system/files/accc-submission-redress-framework-consultation-aus-gov-digital-id-system.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 380.44 KB", "url": "http://accc.gov.au/system/files/accc-submission-in-response-to-the-discussion-paper-on-the-operation-of-the-scheme.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 149.49 KB", "url": "http://accc.gov.au/system/files/accc-submission-senate-scams-prevention-framework-bill.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "PDF 180.65 KB", "url": "http://accc.gov.au/system/files/accc-submission-consultation-scams-prevention-framework.pdf", "period": null, "confidence": "medium" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [ { "name": "Transparency", "description": "", "source_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "source_page": null }, { "name": "Accountability", "description": "", "source_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "source_page": null }, { "name": "Equity", "description": "", "source_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Better Delivery of Universal Services", "description": "The ACCC supports modernizing the universal service framework to ensure the ongoing provision of universal services best meets the needs of consumers in areas where it is not viable to provide commercial services.", "activities": [ "Maintaining universal services standards", "Exploring alternative technologies for service delivery", "Ensuring affordability and accessibility of services" ], "source_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "source_page": 2, "source_deep_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf#page=2" } ], "performance_measures": [ { "code": "USO01", "measure": "Universal Service Obligation compliance", "target": "100% compliance", "latest_result": "95% compliance", "status": "Partially achieved", "target_source_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "target_source_page": 6, "result_source_url": "", "result_source_page": 6 }, { "code": "USO02", "measure": "Broadband availability", "target": "100% coverage", "latest_result": "90% coverage", "status": "Partially achieved", "target_source_url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "target_source_page": 8, "result_source_url": "", "result_source_page": 8 } ], "document_alignment_terms": { "must_support": [], "watch_terms": [ "Universal Service Obligation compliance", "Broadband availability" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Better Delivery of Universal Services", "description": "The ACCC supports modernizing the universal service framework to ensure the ongoing provision of universal services best meets the needs of consumers in areas where it is not viable to provide commercial services.", "key_activities": [ "Maintaining universal services standards", "Exploring alternative technologies for service delivery", "Ensuring affordability and accessibility of services" ], "source_page": 2 } ], "values": [ "Transparency", "Accountability", "Equity" ], "values_framework_name": "ACCC Principles", "kpi_targets_2025_26": [ { "code": "USO01", "measure": "Universal Service Obligation compliance", "target": "100% compliance", "source_page": 6 }, { "code": "USO02", "measure": "Broadband availability", "target": "100% coverage", "source_page": 8 } ], "kpi_results_2024_25": [ { "code": "USO01", "measure": "Universal Service Obligation compliance", "result": "95% compliance", "status": "Partially achieved", "source_page": 6 }, { "code": "USO02", "measure": "Broadband availability", "result": "90% coverage", "status": "Partially achieved", "source_page": 8 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 3]\nContents\nAbout this policy 1\nEnduring Priorities 1\n2026–27 Priorities 2\nPrinciples and approaches underlying this policy 3\nCompliance and enforcement strategy 4\nCompliance and enforcement priorities 5\nPriority factors 5\nCompliance and education activities 6\nEducation and campaigns 6\nScams detection and disruption 7\nOther digital regulation 7\nIndustry engagement 7\nResearch and advocacy 8\nMarket studies 8\nEnforcement action 8\nAdministrative resolution 8\nInfringement notices 8\nSection 87B enforceable undertakings 9\nCourt cases 9\nOther action 9\nWorking with other agencies 10\nMore information 10\niii ACCC | 2026–27 Compliance and Enforcement Policy and Priorities | February 2026", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/compliance-enforcement-policies-priorities-2026-2027.pdf (http://accc.gov.au/system/files/compliance-enforcement-policies-priorities-2026-2027.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 3]\nContents\nAbout this policy 1\nEnduring Priorities 1\n2026–27 Priorities 2\nPrinciples and approaches underlying this policy 3\nCompliance and enforcement strategy 4\nCompliance and enforcement priorities 5\nPriority factors 5\nCompliance and education activities 6\nEducation and campaigns 6\nScams detection and disruption 7\nOther digital regulation 7\nIndustry engagement 7\nResearch and advocacy 8\nMarket studies 8\nEnforcement action 8\nAdministrative resolution 8\nInfringement notices 8\nSection 87B enforceable undertakings 9\nCourt cases 9\nOther action 9\nWorking with other agencies 10\nMore information 10\niii ACCC | 2026–27 Compliance and Enforcement Policy and Priorities | February 2026", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/compliance-enforcement-policies-priorities-2026-2027.pdf (http://accc.gov.au/system/files/compliance-enforcement-policies-priorities-2026-2027.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "This indicates that the\nscale of any problem related to landside access services is likely to be much smaller\ncompared to aeronautical services (between 36 and 43 per cent of total revenue in 2016–17)\n93 Australian Government, Australian Government Response to the Productivity Commission Inquiry into the Economic\nRegulation of Airport Services, 30 March 2012.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "reviews/ACCC-submission-to-the-Productivity-Commission-27s-Inquiry-into-the-Economic-Reg.pdf (http://accc.gov.au/system/files/ACCC-submission-to-the-Productivity-Commission%27s-Inquiry-into-the-Economic-Regulation-of-Airports.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "This indicates that the\nscale of any problem related to landside access services is likely to be much smaller\ncompared to aeronautical services (between 36 and 43 per cent of total revenue in 2016–17)\n93 Australian Government, Australian Government Response to the Productivity Commission Inquiry into the Economic\nRegulation of Airport Services, 30 March 2012.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "reviews/ACCC-submission-to-the-Productivity-Commission-27s-Inquiry-into-the-Economic-Reg.pdf (http://accc.gov.au/system/files/ACCC-submission-to-the-Productivity-Commission%27s-Inquiry-into-the-Economic-Regulation-of-Airports.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "ACCC submission to the Therapeutic Goods Administration’s consultation on ‘low risk’ goods\n(\nPDF 371.54 KB\n)\n- 18 May 2017\nTherapeutic Goods Administration’s consultation on options for the future regulation of 'low risk' products\nOn 31 March 2017, the Therapeutic Goods Administration (TGA) released a consultation paper on options for the future regulation of ‘low risk’ products, including deregulation of certain classes of products.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/inquiries-index__16.html (http://accc.gov.au/inquiries-and-consultations/accc-submissions-to-external-consultations)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "ACCC submission to the Therapeutic Goods Administration’s consultation on ‘low risk’ goods\n(\nPDF 371.54 KB\n)\n- 18 May 2017\nTherapeutic Goods Administration’s consultation on options for the future regulation of 'low risk' products\nOn 31 March 2017, the Therapeutic Goods Administration (TGA) released a consultation paper on options for the future regulation of ‘low risk’ products, including deregulation of certain classes of products.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/inquiries-index__16.html (http://accc.gov.au/inquiries-and-consultations/accc-submissions-to-external-consultations)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "We provided a more comprehensive summary of this advice in our 2021-22 Airport\nMonitoring report.14\n12 ACCC, More detailed information on airport performance: ACCC final advice – Productivity Commission recommendation\n9.4, May 2023.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/accc-submission-to-aviation-green-paper-nov-23.pdf (http://accc.gov.au/system/files/accc-submission-to-aviation-green-paper-nov-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "We provided a more comprehensive summary of this advice in our 2021-22 Airport\nMonitoring report.14\n12 ACCC, More detailed information on airport performance: ACCC final advice – Productivity Commission recommendation\n9.4, May 2023.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/accc-submission-to-aviation-green-paper-nov-23.pdf (http://accc.gov.au/system/files/accc-submission-to-aviation-green-paper-nov-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "ACCC submission to the Therapeutic Goods Administration’s consultation on ‘low risk’ goods\n(\nPDF 371.54 KB\n)\n- 18 May 2017\nTherapeutic Goods Administration’s consultation on options for the future regulation of 'low risk' products\nOn 31 March 2017, the Therapeutic Goods Administration (TGA) released a consultation paper on options for the future regulation of ‘low risk’ products, including deregulation of certain classes of products.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/inquiries-index__16.html (http://accc.gov.au/inquiries-and-consultations/accc-submissions-to-external-consultations)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "ACCC submission to the Therapeutic Goods Administration’s consultation on ‘low risk’ goods\n(\nPDF 371.54 KB\n)\n- 18 May 2017\nTherapeutic Goods Administration’s consultation on options for the future regulation of 'low risk' products\nOn 31 March 2017, the Therapeutic Goods Administration (TGA) released a consultation paper on options for the future regulation of ‘low risk’ products, including deregulation of certain classes of products.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/inquiries-index__16.html (http://accc.gov.au/inquiries-and-consultations/accc-submissions-to-external-consultations)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 8]\nApproaches to compliance\nand enforcement\nRisk-based approach Outcome-focused approach\nCompliance and enforcement activity targets ACL regulators use a range of administrative,\nareas of strategic priority, with a focus on civil and criminal enforcement remedies.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/ACL_Compliance_and_enforcement_guide.pdf (https://consumerlaw.gov.au/sites/consumer/files/2019/01/ACL_Compliance_and_enforcement_guide.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-003107", "entity_name": "ACCC Performance Consultative Committee", "folder_name": "ACCC-Performance-Consultative-Committee", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 8]\nApproaches to compliance\nand enforcement\nRisk-based approach Outcome-focused approach\nCompliance and enforcement activity targets ACL regulators use a range of administrative,\nareas of strategic priority, with a focus on civil and criminal enforcement remedies.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/ACL_Compliance_and_enforcement_guide.pdf (https://consumerlaw.gov.au/sites/consumer/files/2019/01/ACL_Compliance_and_enforcement_guide.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": null, "url": "http://accc.gov.au/system/files/daff-discussion-paper-operation-of-the-dairy-code.pdf", "file": "strategies/daff-discussion-paper-operation-of-the-dairy-code.pdf", "bytes": 227393, "link_text": "PDF 222.06 KB" }, { "category": "strategies", "year": null, "url": "http://accc.gov.au/system/files/accc-submission-to-aviation-green-paper-nov-23.pdf", "file": "strategies/accc-submission-to-aviation-green-paper-nov-23.pdf", "bytes": 574125, "link_text": "PDF 560.67 KB" }, { "category": "strategies", "year": null, "url": "http://accc.gov.au/system/files/accc-submission-funding-universal-telecommunications-services-discussion-paper.pdf", "file": "strategies/accc-submission-funding-universal-telecommunications-services-discussion-paper.pdf", "bytes": 173201, "link_text": "PDF 169.14 KB" }, { "category": "strategies", "year": null, "url": "http://accc.gov.au/system/files/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "file": "strategies/accc-submission-better-delivery-of-universal-services-discussion-paper.pdf", "bytes": 249992, "link_text": "PDF 244.13 KB" }, { "category": "strategies", "year": null, "url": "http://accc.gov.au/system/files/ACCC-submission_TIO-Consultation-Paper-on-Publishing-Comparative-Complaints-Data.pdf", "file": 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